Comparison of issue tracking systems
Encyclopedia
This article is a comparison of issue tracking system
Issue tracking system
An issue tracking system is a computer software package that manages and maintains lists of issues, as needed by an organization...

s
which are notable, including bug tracking system
Bug tracking system
A bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work. It may be regarded as a type of issue tracking system....

s, help desk
Help desk
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...

 and service desk
Service Desk (ITSM)
A Service Desk is a primary IT service called for in IT service management as defined by the Information Technology Infrastructure Library . It is intended to provide a Single Point of Contact to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT...

 issue tracking systems, and asset management
IT asset management
IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment...

 systems. The comparison includes client-server application, distributed and hosted systems.

General

System Creator License Implementation language(s) Back end Launch Date Refs
Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

 Tickets
Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

Proprietary, hosted. Available for free for open source
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 projects
Ruby
Ruby (programming language)
Ruby is a dynamic, reflective, general-purpose object-oriented programming language that combines syntax inspired by Perl with Smalltalk-like features. Ruby originated in Japan during the mid-1990s and was first developed and designed by Yukihiro "Matz" Matsumoto...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2008
Bontq
Bontq
Bontq is a web-based bug tracking and project management system, founded on August 11, 2010 by Bontq LLC. Its main difference from the competitors is a cross-platform Desktop Client, that can capture screenshots and record videos for issue visualization and team collaboration.-Features:* Bug...

Bontq LLC Proprietary, hosted. Available for free for open source
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 projects
PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

, Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

2010
BugTracker.NET
BugTracker.NET
BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server....

Corey Trager GPL ASP.NET
ASP.NET
ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...

, C# on Windows
SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, SQL Server Express
SQL Server Express
Microsoft SQL Server Express, a freely downloadable and distributable version of Microsoft's SQL Server relational database management system, comprises a database specifically targeted for embedded and smaller-scale applications.- Capabilities :...

2002
Bugzilla
Bugzilla
Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License....

Mozilla Foundation
Mozilla Foundation
The Mozilla Foundation is a non-profit organization that exists to support and provide leadership for the open source Mozilla project. The organization sets the policies that govern development, operates key infrastructure and controls trademarks and other intellectual property...

MPL
Mozilla Public License
The Mozilla Public License is a free and open source software license. Version 1.0 was developed by Mitchell Baker when she worked as a lawyer at Netscape Communications Corporation and version 1.1 at the Mozilla Foundation...

Perl
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

1998-09-19
Cerebro
Cerebro (software)
Cerebro — is a software complex for media project management. Cerebro is mostly used by VFX-studios, videogame developers, advertisement, TV series production companies and web designers....

CineSoft Proprietary C++
C++
C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. It is regarded as an intermediate-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell...

, Qt
Qt (toolkit)
Qt is a cross-platform application framework that is widely used for developing application software with a graphical user interface , and also used for developing non-GUI programs such as command-line tools and consoles for servers...

PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

2009
codeBeamer
CodeBeamer (software)
codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available...

Intland Software
Intland Software
Intland Software is a provider of enterprise-class collaboration solutions. The company is headquartered in Stuttgart, Germany and has an office in Sunnyvale, California.- History :Intland Software was formally founded in 1999 by two industry veterans...

Proprietary, free version Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, Apache Derby
Apache Derby
Apache Derby is a relational database management system developed by the Apache Software Foundation that can be embedded in Java programs and used for online transaction processing. It has a 2 MB disk-space footprint.Apache Derby is developed as an open source project under the Apache 2.0 license...

 or Postgres
2002
Debbugs Debian
Debian
Debian is a computer operating system composed of software packages released as free and open source software primarily under the GNU General Public License along with other free software licenses. Debian GNU/Linux, which includes the GNU OS tools and Linux kernel, is a popular and influential...

GPL Perl
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular...

Flatfile
Flat file database
A flat file database describes any of various means to encode a database model as a single file .- Overview :...

, Berkeley DB
Berkeley DB
Berkeley DB is a computer software library that provides a high-performance embedded database for key/value data. Berkeley DB is a programmatic software library written in C with API bindings for C++, PHP, Java, Perl, Python, Ruby, Tcl, Smalltalk, and most other programming languages...

 indexes
1994
FIT Issue Management
FIT Issue Management
FIT is an enterprise-wide issue management platform created by Chris Justus and developed by the team at Alcea Technologies. Web-based, the FIT system is built on Java and can be installed on any platform including Windows, Unix and Mac webservers...

Alcea Technologies Proprietary Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

flat-file, optional extension for SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, Oracle
Oracle database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

 (via JDBC
Java Database Connectivity
Java DataBase Connectivity, commonly referred to as JDBC, is an API for the Java programming language that defines how a client may access a database. It provides methods for querying and updating data in a database. JDBC is oriented towards relational databases...

)
2004
Flyspray
Flyspray (bug tracking software)
Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :...

flyspray.org LGPL PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

Mysql
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

2003
FogBugz
FogBugz
FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software....

Fog Creek Software
Fog Creek Software
Fog Creek Software is a software company specializing in project management tools. Its main products are FogBugz, a web-based project management tool, Fog Creek Copilot, a remote assistance tool, CityDesk, a desktop-based content management system, Kiln, a source control and code review tool built...

Proprietary ASP.NET
ASP.NET
ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...

 on Windows, Mono
Mono
Mono is considered to refer most often to:* anything single, e.g. as in monorail, a train system using a single rail, as opposed to the conventional two-rail system...

 on Mac
Mac OS
Mac OS is a series of graphical user interface-based operating systems developed by Apple Inc. for their Macintosh line of computer systems. The Macintosh user experience is credited with popularizing the graphical user interface...

 and Linux
Linux
Linux is a Unix-like computer operating system assembled under the model of free and open source software development and distribution. The defining component of any Linux system is the Linux kernel, an operating system kernel first released October 5, 1991 by Linus Torvalds...

SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2000
Fossil
Fossil (software)
Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :...

D. Richard Hipp BSD
BSD licenses
BSD licenses are a family of permissive free software licenses. The original license was used for the Berkeley Software Distribution , a Unix-like operating system after which it is named....

C SQLite
SQLite
SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard...

2006
Gemini
Gemini (issue tracking system)
Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server...

Countersoft
Countersoft
Countersoft is a privately-held, Limited, software company, registered and based in England, United Kingdom, It provides products and services to clients around the globe. It was founded in 2003....

Proprietary, free for non profit / open source ASP.NET
ASP.NET
ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...

, C#
Microsoft SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2003
GNATS
GNATS
GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means...

Free Software Foundation
Free Software Foundation
The Free Software Foundation is a non-profit corporation founded by Richard Stallman on 4 October 1985 to support the free software movement, a copyleft-based movement which aims to promote the universal freedom to create, distribute and modify computer software...

GPL C
C (programming language)
C is a general-purpose computer programming language developed between 1969 and 1973 by Dennis Ritchie at the Bell Telephone Laboratories for use with the Unix operating system....

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

1992
GLPI
GLPI
GLPI, an initialism for Gestionnaire libre de parc informatique , is a free trouble ticket system software that anyone can use to build up a database with an inventory for computer equipment...

INDEPNET GPL PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2003-11-17
Google Code Hosting Google Code
Google Code
Google Code is Google's site for developer tools, APIs and technical resources. The site contains documentation on using Google developer tools and APIs—including discussion groups and blogs for developers using Google's developer products....

Proprietary, hosted; available for open source
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 projects
Python
Python (programming language)
Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive...

BigTable
BigTable
BigTable is a compressed, high performance, and proprietary database system built on Google File System , Chubby Lock Service, SSTable and a few other Google technologies; it is currently not distributed nor is it used outside of Google, although Google offers access to it as part of their Google...

2004
HP Quality Center
HP Quality Center
HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management...

Hewlett-Packard
Hewlett-Packard
Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto, California, USA that provides products, technologies, softwares, solutions and services to consumers, small- and medium-sized businesses and large enterprises, including...

, formerly Mercury Interactive
Mercury Interactive
Mercury is now part of Hewlett-Packard. The combination of Mercury Interactive and HP OpenView formed HP Software Division, a global business unit within HP Enterprise Business...

Proprietary C++ (Visual Studio.NET 2005) (client), Java (server) SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, Oracle
Oracle database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

IBM Rational ClearQuest Rational Software
Rational Software
Rational Machines was founded by Paul Levy and Mike Devlin in 1981 to provide tools to expand the use of modern software engineering practices, particularly explicit modular architecture and iterative development...

Proprietary kernel: executables for several platforms; hooks: Perl
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular...

 and Visual Basic
Visual Basic
Visual Basic is the third-generation event-driven programming language and integrated development environment from Microsoft for its COM programming model...

IBM DB2
IBM DB2
The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, Access
Microsoft Access
Microsoft Office Access, previously known as Microsoft Access, is a relational database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of...

, Sybase ASA
1998
IBM Rational Team Concert
IBM Rational Team Concert
IBM Rational Team Concert is a software development team collaboration tool developed by the Rational brand of IBM and was first released in 2008. The software is available in both client versions and a Web version...

Rational Software
Rational Software
Rational Machines was founded by Paul Levy and Mike Devlin in 1981 to provide tools to expand the use of modern software engineering practices, particularly explicit modular architecture and iterative development...

Proprietary kernel: Java; API: Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

IBM DB2
IBM DB2
The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, Apache Derby
Apache Derby
Apache Derby is a relational database management system developed by the Apache Software Foundation that can be embedded in Java programs and used for online transaction processing. It has a 2 MB disk-space footprint.Apache Derby is developed as an open source project under the Apache 2.0 license...

ikiwiki
Ikiwiki
ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later...

Joey Hess mostly GPLv2 (mixed) Perl git, darcs, bzr, svn, monotone, mercurial, tla
IssueNet
IssueNet
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;...

Elsinore Technologies Inc. Proprietary ASP.NET
ASP.NET
ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...

, C#, C++
C++
C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. It is regarded as an intermediate-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell...

SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

IssueTrak
IssueTrak
IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management....

IssueTrak Inc. Proprietary, Hosted and On-Premises ASP
ASP
ASP may refer to:-Electronics:* Analog signal processing, processing electronic signals that represent continuous variables by use of analog circuitry* Anti-skip protection or electronic skip protection, a protection of an audio compact disc playback...

, Javascript
JavaScript
JavaScript is a prototype-based scripting language that is dynamic, weakly typed and has first-class functions. It is a multi-paradigm language, supporting object-oriented, imperative, and functional programming styles....

Microsoft SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2000
iSupport GWI Software, Inc. Proprietary, Commercial, Source Code License available ASP.NET
ASP.NET
ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...

, XHTML
XHTML
XHTML is a family of XML markup languages that mirror or extend versions of the widely-used Hypertext Markup Language , the language in which web pages are written....

, C#
Microsoft SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

Atlassian
Atlassian
Atlassian is a software company based in Sydney, Australia which makes business enterprise software, targeted at software developers. On 1 September 2010, the World Economic Forum announced the company as a Technology Pioneer for 2011.- Products :...

Proprietary, Free for non-commercial use Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2003
Launchpad
Launchpad (website)
Launchpad is a web application and website that allow users to develop and maintain software, particularly free software. Launchpad is developed and maintained by Canonical Ltd....

Canonical Ltd.
Canonical Ltd.
Canonical Ltd. is a private company founded by South African entrepreneur Mark Shuttleworth to market commercial support and related services for Ubuntu Linux and related projects. Canonical is registered in London and employs staff around the world...

AGPL, hosted. Available for free for open source
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 projects
Python
Python (programming language)
Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive...

, Javascript
JavaScript
JavaScript is a prototype-based scripting language that is dynamic, weakly typed and has first-class functions. It is a multi-paradigm language, supporting object-oriented, imperative, and functional programming styles....

PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

2004
Liberum Help Desk
Liberum Help Desk
Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source...

Doug Luxem GPL ASP
Active Server Pages
Active Server Pages , also known as Classic ASP or ASP Classic, was Microsoft's first server-side script engine for dynamically-generated Web pages. Initially released as an add-on to Internet Information Services via the Windows NT 4.0 Option Pack Active Server Pages (ASP), also known as Classic...

SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, Access
Microsoft Access
Microsoft Office Access, previously known as Microsoft Access, is a relational database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of...

2000
Kayako SupportSuite
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

Kayako
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

Proprietary, some parts GPL PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2001
LibreSource
LibreSource
LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing....

Artenum GPLv2 HTML
HTML
HyperText Markup Language is the predominant markup language for web pages. HTML elements are the basic building-blocks of webpages....

, Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

 on all platforms
PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a complete web based and ITIL ready service desk software package with integrated asset management. It is developed by ManageEngine of ZOHO Corporation...

ZOHO Corporation
ZOHO Corporation
ZOHO Corporation founded in 1996, is located in Pleasanton, California, United States of America. The company started as a network framework provider for telecom equipment vendors. In 2003, ZOHO Corp diversified into IT Management software with ManageEngine...

Proprietary Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

MantisBT Various (open source
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 contributors)
GPLv2 PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

ADOdb
ADOdb
ADOdb is a database abstraction library for PHP and Python based on the same concept as Microsoft's ActiveX Data Objects. It allows developers to write applications in a fairly consistent way regardless of the underlying database system storing the information...

 (MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, etc.)
2000
Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...

Microsoft
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...

Proprietary, Commercial .NET Microsoft SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2003
Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo...

Metadot online / hosted only Ruby on Rails
Ruby on Rails
Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:...

OnTime
OnTime
OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board...

Axosoft
Axosoft
Axosoft is a software company located in Scottsdale, Arizona that provides bug tracking and software project management applications for software development teams...

Proprietary
Proprietary software
Proprietary software is computer software licensed under exclusive legal right of the copyright holder. The licensee is given the right to use the software under certain conditions, while restricted from other uses, such as modification, further distribution, or reverse engineering.Complementary...

, Saas
Software as a Service
Software as a service , sometimes referred to as "on-demand software," is a software delivery model in which software and its associated data are hosted centrally and are typically accessed by users using a thin client, normally using a web browser over the Internet.SaaS has become a common...

C#, .NET
.NET Framework
The .NET Framework is a software framework that runs primarily on Microsoft Windows. It includes a large library and supports several programming languages which allows language interoperability...

SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2002
org-mode
Org-mode
Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages...

Carsten Dominik GPLv3 Emacs Lisp
Emacs Lisp
Emacs Lisp is a dialect of the Lisp programming language used by the GNU Emacs and XEmacs text editors . It is used for implementing most of the editing functionality built into Emacs, the remainder being written in C...

text file(s)
OTRS
OTRS
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

otrs.org AGPL Perl
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2002
Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

Proprietary, free version PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2009
Pivotal Tracker
Pivotal Tracker
Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore....

Pivotal Labs
Pivotal Labs
Pivotal Labs is an agile software development consulting firm with headquarters in San Francisco, and satellite offices in downtown Manhattan, Boulder, Colorado, and Singapore. Pivotal's practice highlights Ruby on Rails, pair programming, test-driven development and behavior driven development...

Proprietary, free version Ruby on Rails
Ruby on Rails
Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:...

Ruby on Rails
Ruby on Rails
Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, Memcached
Memcached
In computing, memcached is a general-purpose distributed memory caching system that was originally developed by Danga Interactive for LiveJournal, but is now used by many other sites. It is often used to speed up dynamic database-driven websites by caching data and objects in RAM to reduce the...

2008
Plain Ticket
Plain Ticket
Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved....

Turbine interactive Proprietary, online, hosted. Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2011
Projistics
Projistics
Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access....

Nagarro Proprietary C#, .NET
.NET Framework
The .NET Framework is a software framework that runs primarily on Microsoft Windows. It includes a large library and supports several programming languages which allows language interoperability...

, Com+
SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

Redmine
Redmine
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects...

Jean-Philippe Lang GPLv2 Ruby on Rails
Ruby on Rails
Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, SQLite
SQLite
SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard...

2006
Remedy Action Request System
Action Request System
BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

BMC Software
BMC Software
BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion...

Proprietary C
C (programming language)
C is a general-purpose computer programming language developed between 1969 and 1973 by Dennis Ritchie at the Bell Telephone Laboratories for use with the Unix operating system....

Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, DB2
IBM DB2
The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions...

, Informix, Sybase ASA
1992
Request Tracker
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and...

Best Practical Solutions, LLC GPL Perl
Perl
Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, SQLite
SQLite
SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard...

1999-10-13
Roundup
Roundup (issue tracker)
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of...

Ka-Ping Yee, Richard Jones MIT license
MIT License
The MIT License is a free software license originating at the Massachusetts Institute of Technology . It is a permissive license, meaning that it permits reuse within proprietary software provided all copies of the licensed software include a copy of the MIT License terms...

 (ZPL v 2.0 for the template system)
Python
Python (programming language)
Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive...

SQLite
SQLite
SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, Berkeley DB
Berkeley DB
Berkeley DB is a computer software library that provides a high-performance embedded database for key/value data. Berkeley DB is a programmatic software library written in C with API bindings for C++, PHP, Java, Perl, Python, Ruby, Tcl, Smalltalk, and most other programming languages...

2001
StarTeam
StarTeam
StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus...

originally Starbase Corporation, currently Borland
Borland
Borland Software Corporation is a software company first headquartered in Scotts Valley, California, Cupertino, California and finally Austin, Texas. It is now a Micro Focus subsidiary. It was founded in 1983 by Niels Jensen, Ole Henriksen, Mogens Glad and Philippe Kahn.-The 1980s:...

Proprietary Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

, C++
C++
C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. It is regarded as an intermediate-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell...

, others
SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

 recommended, Oracle
Oracle database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, DB2
IBM DB2
The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions...

 supported
Supportworks
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and...

Hornbill Systems Proprietary Visual C++
Visual C++
Microsoft Visual C++ is a commercial , integrated development environment product from Microsoft for the C, C++, and C++/CLI programming languages...

 and PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, Oracle
Oracle database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

, Sybase
Adaptive Server Enterprise
Adaptive Server Enterprise is Sybase Corporation's flagship enterprise-class relational model database server product. ASE is predominantly used on the Unix platform but is also available for Windows.-History:...

1994
Team Foundation Server
Team Foundation Server
Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects...

Microsoft
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...

Proprietary, Commercial .NET MS SQL Server 2005 & 2008 2005
Teamwork
Teamwork (software)
Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category....

Open Lab Proprietary, some parts LGPL Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

all relational (uses Hibernate
Hibernate (Java)
Hibernate is an object-relational mapping library for the Java language, providing a framework for mapping an object-oriented domain model to a traditional relational database...

)
2003
Trac
Trac
Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

Edgewall Software New BSD Python
Python (programming language)
Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive...

SQLite
SQLite
SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2006-10-01
Unawave
Unawave
Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way...

Unawave LLC Proprietary 2010
Web Help Desk
Web Help Desk
Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments...

MacsDesign Studio, LLC Proprietary Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

OpenBase
OpenBase
OpenBase SQL is a relational database server software, originally developed for the OpenStep platform. First released in 1991, OpenBase is available today for several platforms, although the bulk of its users are on Mac OS X...

, FrontBase
FrontBase
FrontBase is a relational database for Others Mac OS X, MS Windows, Unix to the SQL92 standard support.FrontBase is a robust commercial, scalable database server that can operate virtually maintenance free...

, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

, SQL Server
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

, PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

, Oracle
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

1999
Wrike
Wrike
Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :...

Wrike, Inc. Proprietary, hosted Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

PostgreSQL
PostgreSQL
PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...

2006
YouTrack
YouTrack
YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a...

JetBrains
JetBrains
JetBrains is a Czech software development company with offices in Prague, Czech Republic; Saint Petersburg, Russia; Boston, USA and Munich, Germany...

 s.r.o.
Proprietary, stand-alone and hosted, free version, free for open source
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...

 projects
Java
Java (programming language)
Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities...

, MPS
JetBrains MPS
JetBrains MPS is a metaprogramming system which is being developed by JetBrains. It implements language-oriented programming. MPS is an environment for language definition, a Language Workbench, and integrated development environment for such languages....

-based DSLs
JetBrains DB 2009
Zentrack
Zentrack
ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms...

Wrike, Inc. GPL PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

Zoho BugTracker Zoho Corp. Proprietary
Proprietary
The term proprietary relates to property or ownership.Proprietary may refer to:* Proprietary chapel* Proprietary church* Proprietary colleges* Proprietary colony* Proprietary community* Proprietary company* Proprietary eponym...

Java
Java
Java is an island of Indonesia. With a population of 135 million , it is the world's most populous island, and one of the most densely populated regions in the world. It is home to 60% of Indonesia's population. The Indonesian capital city, Jakarta, is in west Java...

MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

2011
System Creator License Implementation language(s) Back end Launch Date Refs

Features

System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom Fields SLA Plugin API Multiple Projects Full-text search Indexed
Index (search engine)
Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science...

 full-text search
Indexed
Index (search engine)
Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science...

 file search
Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications
BugTracker.NET
BugTracker.NET
BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server....

integrated charts and reports
Bugzilla
Bugzilla
Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License....

reporting: integrated reports and charts, scheduled reports by mail When using MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...

 MyISAM or Oracle Database
Oracle Database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....

 but not PostgreSQL
codeBeamer
CodeBeamer (software)
codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available...

, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dasboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications
Debbugs
Flyspray
Flyspray (bug tracking software)
Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :...

, Roadmaps, overviews of projects, dependencies diagrams
FogBugz
FogBugz
FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software....

Integrated wiki
Fossil
Fossil (software)
Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :...

, Integrated Wiki in addition to integrated versioned project documentation via web ui.
Gemini
Gemini (issue tracking system)
Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server...

Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues
GNATS
GNATS
GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means...

Google Code Hosting Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues
HP Quality Center
HP Quality Center
HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management...

IBM Rational ClearQuest reporting: integrated charts and interface to Crystal Reports
Crystal Reports
-External links:*****Reviews:****...

uses Solr
Solr
Solr is an open source enterprise search platform from the Apache Lucene project. Its major features include powerful full-text search, hit highlighting, faceted search, dynamic clustering, database integration, and rich document handling...

 and Lucene
Lucene
Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License....

IBM Rational Team Concert
IBM Rational Team Concert
IBM Rational Team Concert is a software development team collaboration tool developed by the Rational brand of IBM and was first released in 2008. The software is available in both client versions and a Web version...

ikiwiki
Ikiwiki
ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later...

IssueNet
IssueNet
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;...

Advanced reporting, configurable dashboards, Microsoft Project
Microsoft Project
Microsoft Project is a project management software program, developed and sold by Microsoft, which is designed to assist a project manager in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads.The application creates critical path...

 integration
IssueTrak
IssueTrak
IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management....

Task management, Workflow, Custom reporting, Knowledge Base
Knowledge base
A knowledge base is a special kind of database for knowledge management. A Knowledge Base provides a means for information to be collected, organised, shared, searched and utilised.-Types:...

, dashboard, service level agreement
Service Level Agreement
A service-level agreement is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time or performance...

, automatic assignment, file attachments, inbound and outbound email, active directory integration, Asset Management, escalation rules, surveys, global issues, projects
iSupport Extensive workflow, automated or manual routing, service level agreement
Service Level Agreement
A service-level agreement is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time or performance...

s, ITIL
Itil
Itil may mean:*Atil or Itil, the ancient capital of Khazaria*Itil , also Idel, Atil, Atal, the ancient and modern Turkic name of the river Volga.ITIL can stand for:*Information Technology Infrastructure Library...

, automatic assignment, statistical reports, Knowledge Base
Knowledge base
A knowledge base is a special kind of database for knowledge management. A Knowledge Base provides a means for information to be collected, organised, shared, searched and utilised.-Types:...

, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI
Windows Management Instrumentation
Windows Management Instrumentation is a set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification...

 based asset management
IT asset management
IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment...

, escalation rules, surveys, related issues, call scripts
JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS
RSS
-Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats...

, PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki)
Confluence (software)
Confluence is an enterprise wiki software. Written in Java and mainly used in corporate environments, Confluence is developed and marketed by Atlassian. Confluence is sold as either on-premises software or as a hosted solution...

Uses Lucene
Lucene
Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License....

Liberum Help Desk
Liberum Help Desk
Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source...

LibreSource
LibreSource
LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing....

Kayako SupportSuite
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder
MantisBT , Integration of MediaWiki
MediaWiki
MediaWiki is a popular free web-based wiki software application. Developed by the Wikimedia Foundation, it is used to run all of its projects, including Wikipedia, Wiktionary and Wikinews. Numerous other wikis around the world also use it to power their websites...

, DokuWiki
DokuWiki
DokuWiki is a wiki application aimed at small companies’ documentation needs. DokuWiki is licensed under GPL 2 and written in the programming language PHP. It works on plain text files and thus needs no database. Its syntax is similar to the one used by MediaWiki.-History:DokuWiki was created by...

, XWiki
XWiki
XWiki is a free wiki software platform written in Java with a design emphasis on extensibility. XWiki Enterprise, the enterprise wiki edition, includes WYSIWYG editing, OpenOffice based document import/export, semantic annotations and tagging, and advanced permissions management.As an application...

Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...

reporting: integrated charts and reports, export to Excel, Mail Merge
Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo...

OnTime
OnTime
OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board...

Wiki, SVN, VSS, Vault, Email Notification, Subversion
org-mode
Org-mode
Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages...

OTRS
OTRS
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

Advanced reporting, configurable dashboards
Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels.
Pivotal Tracker
Pivotal Tracker
Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore....

, real time collaborative story backlog, integrated reports, email notification
Plain Ticket
Plain Ticket
Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved....

Projistics
Projistics
Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access....

Redmine
Redmine
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects...

, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV
Remedy Action Request System
Action Request System
BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

With RKM, the Remedy Knowledge Base product from BMC
BMC Software
BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion...

Request Tracker
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and...

, MediaWiki
MediaWiki
MediaWiki is a popular free web-based wiki software application. Developed by the Wikimedia Foundation, it is used to run all of its projects, including Wikipedia, Wiktionary and Wikinews. Numerous other wikis around the world also use it to power their websites...

Roundup
Roundup (issue tracker)
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of...

wiki can be integrated or linked with issues
StarTeam
StarTeam
StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus...

Supportworks
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and...

- Integrated reporting wizard
Wizard (software)
A software wizard or setup assistant is a user interface type that presents a user with a sequence of dialog boxes that lead the user through a series of well-defined steps. Tasks that are complex, infrequently performed, or unfamiliar may be easier to perform using a wizard...

, customizable PHP
PHP
PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

 reporting tool, dashboard, optional interface with Crystal Reports
Crystal Reports
-External links:*****Reviews:****...

, export to Microsoft Excel
Microsoft Excel
Microsoft Excel is a proprietary commercial spreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OS X. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications...

/CSV
Comma-separated values
A comma-separated values file stores tabular data in plain-text form. As a result, such a file is easily human-readable ....

, knowledge base
Knowledge base
A knowledge base is a special kind of database for knowledge management. A Knowledge Base provides a means for information to be collected, organised, shared, searched and utilised.-Types:...

, optional asset management
IT asset management
IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment...

 tool
Team Foundation Server
Team Foundation Server
Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects...

- workflow definitions, process documentation
Teamwork
Teamwork (software)
Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category....

Uses Lucene
Lucene
Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License....

Trac
Trac
Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

, integrated wiki
Unawave
Unawave
Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way...

, works within Google Wave
Google Wave
Apache Wave is a software framework for real-time collaborative editing online. Google Inc. originally developed it as Google Wave.It was announced at the Google I/O conference on May 27, 2009....

Web Help Desk
Web Help Desk
Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments...

Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help
Wrike
Wrike
Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :...

real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts,
YouTrack
YouTrack
YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a...

: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. Uses Lucene
Lucene
Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License....

Zentrack
Zentrack
ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms...

Zoho BugTracker
System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom Fields SLA Plugin API Multiple Projects Full-text search Indexed
Index (search engine)
Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science...

 full-text search
Indexed
Index (search engine)
Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science...

 file search

Input interfaces

System Web
Web page
A web page or webpage is a document or information resource that is suitable for the World Wide Web and can be accessed through a web browser and displayed on a monitor or mobile device. This information is usually in HTML or XHTML format, and may provide navigation to other web pages via hypertext...

Email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

CLI
Command-line interface
A command-line interface is a mechanism for interacting with a computer operating system or software by typing commands to perform specific tasks...

GUI
Graphical user interface
In computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and...

REST
Representational State Transfer
Representational state transfer is a style of software architecture for distributed hypermedia systems such as the World Wide Web. The term representational state transfer was introduced and defined in 2000 by Roy Fielding in his doctoral dissertation...

SOAP
SOAP
SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks...

Mylyn
Mylyn
Mylyn is a subsystem of Eclipse for task management.Mylyn is an open source implementation of the Task-Focused Interface. It provides an application programming interface for tools embedding the task-focused interface. For software developers, it helps a developer work efficiently with many...

Visual Studio
Microsoft Visual Studio
Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all...

Others
Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

 Tickets
BugTracker.NET
BugTracker.NET
BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server....

Bugzilla
Bugzilla
Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License....

codeBeamer
CodeBeamer (software)
codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available...

Debbugs
Flyspray
Flyspray (bug tracking software)
Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :...

FogBugz
FogBugz
FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software....

XML
XML
Extensible Markup Language is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C, and several other related specifications, all gratis open standards....

Fossil
Fossil (software)
Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :...

Gemini
Gemini (issue tracking system)
Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server...

GNATS
GNATS
GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means...

Google Code Hosting
HP Quality Center
HP Quality Center
HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management...

IBM Rational ClearQuest
ikiwiki
Ikiwiki
ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later...

IssueNet
IssueNet
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;...

IssueTrak
IssueTrak
IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management....

iSupport
JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

- Eclipse
Eclipse (software)
Eclipse is a multi-language software development environment comprising an integrated development environment and an extensible plug-in system...

Launchpad
Launchpad (website)
Launchpad is a web application and website that allow users to develop and maintain software, particularly free software. Launchpad is developed and maintained by Canonical Ltd....

- Python
Python (programming language)
Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive...

Liberum Help Desk
Liberum Help Desk
Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source...

LibreSource
LibreSource
LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing....

Kayako SupportSuite
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

MantisBT
Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...

Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo...

OnTime
OnTime
OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board...

- Eclipse, iPhone
IPhone
The iPhone is a line of Internet and multimedia-enabled smartphones marketed by Apple Inc. The first iPhone was unveiled by Steve Jobs, then CEO of Apple, on January 9, 2007, and released on June 29, 2007...

org-mode
Org-mode
Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages...

OTRS
OTRS
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

- Mobile, Zendesk, Git, SVN, SnapEngage
Pivotal Tracker
Pivotal Tracker
Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore....

- XML
XML
Extensible Markup Language is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C, and several other related specifications, all gratis open standards....

, iOS App
Plain Ticket
Plain Ticket
Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved....

System Web
Web page
A web page or webpage is a document or information resource that is suitable for the World Wide Web and can be accessed through a web browser and displayed on a monitor or mobile device. This information is usually in HTML or XHTML format, and may provide navigation to other web pages via hypertext...

Email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

CLI
Command-line interface
A command-line interface is a mechanism for interacting with a computer operating system or software by typing commands to perform specific tasks...

GUI
Graphical user interface
In computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and...

REST
Representational State Transfer
Representational state transfer is a style of software architecture for distributed hypermedia systems such as the World Wide Web. The term representational state transfer was introduced and defined in 2000 by Roy Fielding in his doctoral dissertation...

SOAP
SOAP
SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks...

Mylyn
Mylyn
Mylyn is a subsystem of Eclipse for task management.Mylyn is an open source implementation of the Task-Focused Interface. It provides an application programming interface for tools embedding the task-focused interface. For software developers, it helps a developer work efficiently with many...

Visual Studio
Microsoft Visual Studio
Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all...

Others
Projistics
Projistics
Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access....

Redmine
Redmine
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects...

Remedy Action Request System
Action Request System
BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

Request Tracker
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and...

Roundup
Roundup (issue tracker)
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of...

StarTeam
StarTeam
StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus...

Supportworks
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and...

Team Foundation Server
Team Foundation Server
Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects...

Teamwork
Teamwork (software)
Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category....

Trac
Trac
Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

XMLRPC
Unawave
Unawave
Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way...

Web Help Desk
Web Help Desk
Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments...

- iPhone
IPhone
The iPhone is a line of Internet and multimedia-enabled smartphones marketed by Apple Inc. The first iPhone was unveiled by Steve Jobs, then CEO of Apple, on January 9, 2007, and released on June 29, 2007...

Wrike
Wrike
Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :...

YouTrack
YouTrack
YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a...

Zentrack
Zentrack
ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms...

JSON
JSON
JSON , or JavaScript Object Notation, is a lightweight text-based open standard designed for human-readable data interchange. It is derived from the JavaScript scripting language for representing simple data structures and associative arrays, called objects...

, XML
XML
Extensible Markup Language is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C, and several other related specifications, all gratis open standards....

Zoho BugTracker
System Web
Web page
A web page or webpage is a document or information resource that is suitable for the World Wide Web and can be accessed through a web browser and displayed on a monitor or mobile device. This information is usually in HTML or XHTML format, and may provide navigation to other web pages via hypertext...

Email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

CLI
Command-line interface
A command-line interface is a mechanism for interacting with a computer operating system or software by typing commands to perform specific tasks...

GUI
Graphical user interface
In computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and...

REST
Representational State Transfer
Representational state transfer is a style of software architecture for distributed hypermedia systems such as the World Wide Web. The term representational state transfer was introduced and defined in 2000 by Roy Fielding in his doctoral dissertation...

SOAP
SOAP
SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks...

Mylyn
Mylyn
Mylyn is a subsystem of Eclipse for task management.Mylyn is an open source implementation of the Task-Focused Interface. It provides an application programming interface for tools embedding the task-focused interface. For software developers, it helps a developer work efficiently with many...

Visual Studio
Microsoft Visual Studio
Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all...

Others

Notification interfaces

System Email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

RSS
RSS
-Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats...

Atom
Atom (standard)
The name Atom applies to a pair of related standards. The Atom Syndication Format is an XML language used for web feeds, while the Atom Publishing Protocol is a simple HTTP-based protocol for creating and updating web resources.Web feeds allow software programs to check for updates published on a...

XMPP
Extensible Messaging and Presence Protocol
Extensible Messaging and Presence Protocol is an open-standard communications protocol for message-oriented middleware based on XML . The protocol was originally named Jabber, and was developed by the Jabber open-source community in 1999 for near-real-time, extensible instant messaging , presence...

Twitter
Twitter
Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".Twitter was created in March 2006 by Jack Dorsey and launched that July...

Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

BugTracker.NET
BugTracker.NET
BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server....

Bugzilla
Bugzilla
Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License....

codeBeamer
CodeBeamer (software)
codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available...

Debbugs
Flyspray
Flyspray (bug tracking software)
Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :...

FogBugz
FogBugz
FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software....

Fossil
Fossil (software)
Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :...

Gemini
Gemini (issue tracking system)
Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server...

GNATS
GNATS
GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means...

Google Code Hosting
HP Quality Center
HP Quality Center
HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management...

IBM Rational ClearQuest
ikiwiki
Ikiwiki
ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later...

IssueNet
IssueNet
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;...

IssueTrak
IssueTrak
IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management....

iSupport
JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

Liberum Help Desk
Liberum Help Desk
Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source...

LibreSource
LibreSource
LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing....

Kayako SupportSuite
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

MantisBT
Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...

Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo...

OnTime
OnTime
OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board...

org-mode
Org-mode
Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages...

OTRS
OTRS
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

Pivotal Tracker
Pivotal Tracker
Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore....

Plain Ticket
Plain Ticket
Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved....

Projistics
Projistics
Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access....

Redmine
Redmine
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects...

Remedy Action Request System
Action Request System
BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

Request Tracker
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and...

Roundup
Roundup (issue tracker)
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of...

StarTeam
StarTeam
StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus...

Supportworks
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and...

Team Foundation Server
Team Foundation Server
Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects...

Teamwork
Teamwork (software)
Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category....

Trac
Trac
Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

Unawave
Unawave
Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way...

Web Help Desk
Web Help Desk
Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments...

Wrike
Wrike
Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :...

YouTrack
YouTrack
YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a...

Zentrack
Zentrack
ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms...

Zoho BugTracker
System Email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

RSS
RSS
-Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats...

Atom
Atom (standard)
The name Atom applies to a pair of related standards. The Atom Syndication Format is an XML language used for web feeds, while the Atom Publishing Protocol is a simple HTTP-based protocol for creating and updating web resources.Web feeds allow software programs to check for updates published on a...

XMPP
Extensible Messaging and Presence Protocol
Extensible Messaging and Presence Protocol is an open-standard communications protocol for message-oriented middleware based on XML . The protocol was originally named Jabber, and was developed by the Jabber open-source community in 1999 for near-real-time, extensible instant messaging , presence...

Twitter
Twitter
Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".Twitter was created in March 2006 by Jack Dorsey and launched that July...


Revision control system integration

System Git
Git (software)
Git is a distributed revision control system with an emphasis on speed. Git was initially designed and developed by Linus Torvalds for Linux kernel development. Every Git working directory is a full-fledged repository with complete history and full revision tracking capabilities, not dependent on...

Mercurial
Mercurial
Mercurial is a cross-platform, distributed revision control tool for software developers. It is mainly implemented using the Python programming language, but includes a binary diff implementation written in C. It is supported on Windows and Unix-like systems, such as FreeBSD, Mac OS X and Linux...

Bazaar Monotone
Monotone (software)
Monotone is an open source software tool for distributed revision control. Monotone tracks revisions to files, groups sets of revisions into changesets, and tracks history across renames.The focus of the project is on integrity over performance...

Darcs
Darcs
Darcs is a distributed revision control system created by David Roundy; it was designed to replace traditional, centralized source control systems such as CVS and Subversion...

CVS
Concurrent Versions System
The Concurrent Versions System , also known as the Concurrent Versioning System, is a client-server free software revision control system in the field of software development. Version control system software keeps track of all work and all changes in a set of files, and allows several developers ...

Subversion Perforce
Perforce
Perforce is a commercial, proprietary, centralized revision control system developed by Perforce Software, Inc.-Architecture:Perforce is a client/server system.The server manages a central database and a master repository of file versions....

AccuRev ClearCase Others
Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

 Tickets
Bontq
Bontq
Bontq is a web-based bug tracking and project management system, founded on August 11, 2010 by Bontq LLC. Its main difference from the competitors is a cross-platform Desktop Client, that can capture screenshots and record videos for issue visualization and team collaboration.-Features:* Bug...

BugTracker.NET
BugTracker.NET
BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server....

Bugzilla
Bugzilla
Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License....

codeBeamer
CodeBeamer (software)
codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available...

Debbugs
Flyspray
Flyspray (bug tracking software)
Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :...

FogBugz
FogBugz
FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software....

Fossil
Fossil (software)
Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :...

Gemini
Gemini (issue tracking system)
Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server...

GNATS
GNATS
GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means...

Google Code Hosting
HP Quality Center
HP Quality Center
HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management...

IBM Rational ClearQuest
ikiwiki
Ikiwiki
ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later...

IssueNet
IssueNet
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;...

IssueTrak
IssueTrak
IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management....

iSupport
JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

Liberum Help Desk
Liberum Help Desk
Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source...

LibreSource
LibreSource
LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing....

Kayako SupportSuite
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

MantisBT
Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...

Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo...

OnTime
OnTime
OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board...

VSS
Microsoft Visual SourceSafe
Microsoft Visual SourceSafe is a source control software package oriented towards small software development projects. Like most source control systems, SourceSafe creates a virtual library of computer files...

, Vault Sourcegear
Vault (revision control system)
Vault is a commercial, proprietary revision control system by SourceGear LLC which markets its product as a replacement for Microsoft's Visual Source Safe....

org-mode
Org-mode
Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages...

OTRS
OTRS
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

Pivotal Tracker
Pivotal Tracker
Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore....

Plain Ticket
Plain Ticket
Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved....

Projistics
Projistics
Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access....

Redmine
Redmine
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects...

Remedy Action Request System
Action Request System
BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

Request Tracker
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and...

Roundup
Roundup (issue tracker)
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of...

StarTeam
StarTeam
StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus...

Supportworks
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and...

Team Foundation Server
Team Foundation Server
Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects...

Teamwork
Teamwork (software)
Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category....

Trac
Trac
Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

Unawave
Unawave
Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way...

Web Help Desk
Web Help Desk
Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments...

Wrike
Wrike
Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :...

YouTrack
YouTrack
YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a...

Zentrack
Zentrack
ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms...

Zoho BugTracker
System Git
Git (software)
Git is a distributed revision control system with an emphasis on speed. Git was initially designed and developed by Linus Torvalds for Linux kernel development. Every Git working directory is a full-fledged repository with complete history and full revision tracking capabilities, not dependent on...

Mercurial
Mercurial
Mercurial is a cross-platform, distributed revision control tool for software developers. It is mainly implemented using the Python programming language, but includes a binary diff implementation written in C. It is supported on Windows and Unix-like systems, such as FreeBSD, Mac OS X and Linux...

Bazaar Monotone
Monotone (software)
Monotone is an open source software tool for distributed revision control. Monotone tracks revisions to files, groups sets of revisions into changesets, and tracks history across renames.The focus of the project is on integrity over performance...

Darcs
Darcs
Darcs is a distributed revision control system created by David Roundy; it was designed to replace traditional, centralized source control systems such as CVS and Subversion...

CVS
Concurrent Versions System
The Concurrent Versions System , also known as the Concurrent Versioning System, is a client-server free software revision control system in the field of software development. Version control system software keeps track of all work and all changes in a set of files, and allows several developers ...

Subversion Perforce
Perforce
Perforce is a commercial, proprietary, centralized revision control system developed by Perforce Software, Inc.-Architecture:Perforce is a client/server system.The server manages a central database and a master repository of file versions....

AccuRev ClearCase Others

Authentication methods

System Form based
HTTP+HTML Form based authentication
HTTP+HTML form-based authentication, typically presently colloquially referred to as simply form-based authentication, is a technique whereby a website uses a web form to collect, and subsequently authenticate, credential information from a user agent, typically a web browser. HTTP+HTML form-based...

Public key cryptography Two-factor
Two-factor authentication
Two-factor authentication is an approach to authentication which requires the presentation of two different kinds of evidence that someone is who they say they are. It is a part of the broader family of multi-factor authentication, which is a defense in depth approach to security...

OpenID
OpenID
OpenID is an open standard that describes how users can be authenticated in a decentralized manner, eliminating the need for services to provide their own ad hoc systems and allowing users to consolidate their digital identities...

OAuth
OAuth
OAuth is an open standard for authorization. It allows users to share their private resources stored on one site with another site without having to hand out their credentials, typically username and password.OAuth allows users to hand out tokens instead of credentials to their data hosted by a...

LDAP Shibboleth
Shibboleth (Internet2)
Shibboleth is an Internet2 project that has created an architecture and open-source implementation for federated identity-based authentication and authorization infrastructure based on Security Assertion Markup Language . Federated identity allows for information about users in one security domain...

Others
Assembla
Assembla
Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:...

 Tickets
(private version)
Bontq
Bontq
Bontq is a web-based bug tracking and project management system, founded on August 11, 2010 by Bontq LLC. Its main difference from the competitors is a cross-platform Desktop Client, that can capture screenshots and record videos for issue visualization and team collaboration.-Features:* Bug...

BugTracker.NET
BugTracker.NET
BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server....

Bugzilla
Bugzilla
Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License....

codeBeamer
CodeBeamer (software)
codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available...

Debbugs
Flyspray
Flyspray (bug tracking software)
Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :...

FogBugz
FogBugz
FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software....

Fossil
Fossil (software)
Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :...

Gemini
Gemini (issue tracking system)
Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server...

GNATS
GNATS
GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means...

Google Code Hosting
HP Quality Center
HP Quality Center
HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management...

IBM Rational ClearQuest
ikiwiki
Ikiwiki
ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later...

: (through web server auth)
IssueNet
IssueNet
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;...

IssueTrak
IssueTrak
IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management....

iSupport
JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

Liberum Help Desk
Liberum Help Desk
Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source...

LibreSource
LibreSource
LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing....

Kayako SupportSuite
Kayako
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :...

MantisBT
Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...

Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo...

, Google account
OnTime
OnTime
OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board...

org-mode
Org-mode
Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages...

OTRS
OTRS
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

Planbox
Planbox
Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects...

, Google Account
Google Account
A Google Account is a user account that provides access to Google-owned services such as Blogger, YouTube, and Google Groups. A Google Account can be identified either by the username or by their unique permanent ID...

, Google Account
Google Account
A Google Account is a user account that provides access to Google-owned services such as Blogger, YouTube, and Google Groups. A Google Account can be identified either by the username or by their unique permanent ID...

, OneLogin
OneLogin
OneLogin, Inc. is the developer of the service OneLogin, which provides single sign-on and identity management for cloud-based applications. OneLogin focuses primarily on companies that operate in the cloud and integrates with cloud apps using SAML, OpenID and web services integration.OneLogin was...

Pivotal Tracker
Pivotal Tracker
Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore....

, Google Account
Google Account
A Google Account is a user account that provides access to Google-owned services such as Blogger, YouTube, and Google Groups. A Google Account can be identified either by the username or by their unique permanent ID...

Plain Ticket
Plain Ticket
Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved....

Projistics
Projistics
Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access....

Redmine
Redmine
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects...

, via Apache (using mod_rails)
Remedy Action Request System
Action Request System
BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

Request Tracker
Request Tracker
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and...

Roundup
Roundup (issue tracker)
Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of...

StarTeam
StarTeam
StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus...

Supportworks
Supportworks
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and...

Team Foundation Server
Team Foundation Server
Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects...

Teamwork
Teamwork (software)
Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category....

, Simple container auth.
Trac
Trac
Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software....

Unawave
Unawave
Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way...

, Google account
Web Help Desk
Web Help Desk
Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments...

Wrike
Wrike
Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :...

YouTrack
YouTrack
YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a...

: JIRA
JIRA
Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira...

 account
Zentrack
Zentrack
ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms...

Zoho BugTracker , Google account
System Form based
HTTP+HTML Form based authentication
HTTP+HTML form-based authentication, typically presently colloquially referred to as simply form-based authentication, is a technique whereby a website uses a web form to collect, and subsequently authenticate, credential information from a user agent, typically a web browser. HTTP+HTML form-based...

Public key cryptography Two-factor
Two-factor authentication
Two-factor authentication is an approach to authentication which requires the presentation of two different kinds of evidence that someone is who they say they are. It is a part of the broader family of multi-factor authentication, which is a defense in depth approach to security...

OpenID
OpenID
OpenID is an open standard that describes how users can be authenticated in a decentralized manner, eliminating the need for services to provide their own ad hoc systems and allowing users to consolidate their digital identities...

OAuth
OAuth
OAuth is an open standard for authorization. It allows users to share their private resources stored on one site with another site without having to hand out their credentials, typically username and password.OAuth allows users to hand out tokens instead of credentials to their data hosted by a...

LDAP Shibboleth
Shibboleth (Internet2)
Shibboleth is an Internet2 project that has created an architecture and open-source implementation for federated identity-based authentication and authorization infrastructure based on Security Assertion Markup Language . Federated identity allows for information about users in one security domain...

Others

See also


External links

  • Review of several ticketing systems (2005) appearing in Linux Magazine
    Linux Magazine
    Linux Magazine is a European professional journal. It addresses itself to readers who work professionally with operating systems based around the Linux kernel. Linux Magazine is published by Linux New Media AG and was born after the great success of Linux-Magazin...

The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
 
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