GLPI, an initialism for Gestionnaire libre de parc informatique (Free Management of Computer Equipment), is a free

Free software

Free software, software libre or libre software is software that can be used, studied, and modified without restriction, and which can be copied and redistributed in modified or unmodified form either without restriction, or with restrictions that only ensure that further recipients can also do...

  trouble ticket system

Issue tracking system

An issue tracking system is a computer software package that manages and maintains lists of issues, as needed by an organization...

 software that anyone can use to build up a database with an inventory for computer equipment (computers, software, printers, etc.). It has enhanced functions like a job-tracking system with mail notification and methods to build a database with basic information about the network topology.

Overview

GLPI is a web-based application developed in PHP

PHP

PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...

. Its features include:

• Inventory of computers, peripherals, network printers and associated components through an interface with OCS Inventory
  OCS Inventory
  Open Computer and Software Inventory Next Generation is free software that enables users to inventory their IT assets. OCS-NG collects information about the hardware and software of networked machines running the OCS client program . OCS can be used to visualize the inventory through a web interface...
  
   or FusionInventory.
• Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.
• Licenses management (ITIL
  Itil
  Itil may mean:*Atil or Itil, the ancient capital of Khazaria*Itil , also Idel, Atil, Atal, the ancient and modern Turkic name of the river Volga.ITIL can stand for:*Information Technology Infrastructure Library...
  
   compliant)
• Assignment of equipment by geographical area to users and groups
• Management of business and financial information (purchase, guarantee and extension, damping)
• Equipment status management
• Management of applications for assistance of all types of equipment inventory
• Interface to allow the user to file a support ticket
• Business management, contracts, documents related to inventory items
• Equipment booking
• Management of a Frequently-Asked Questions (FAQ).
• Report generator: hardware, network or interventions (support).

Moreover, GLPI has many plugins that add additional features.

On January, 2009, 1659 entities and 917.597 computers were reported using the software.

By July 8, 2011, 2000 referenced structures and 1,200,000 computers have been reported using the software.

See also

• Comparison of help desk issue tracking software
  Comparison of help desk issue tracking software
  This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...
  
  
• Comparison of ticket-tracking systems
• OCS Inventory
  OCS Inventory
  Open Computer and Software Inventory Next Generation is free software that enables users to inventory their IT assets. OCS-NG collects information about the hardware and software of networked machines running the OCS client program . OCS can be used to visualize the inventory through a web interface...
  
  
• FusionInventory

External links

• glpi-project.org – Official site
• Demo site of GLPI
• Development site of GLPI
• glpi package history in Ubuntu - glpi is part of the Universe repository in Ubuntu