Liberum Help Desk is web-based, help desk

Help desk

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...

 software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source

Open-source software

Open-source software is computer software that is available in source code form: the source code and certain other rights normally reserved for copyright holders are provided under a software license that permits users to study, change, improve and at times also to distribute the software.Open...

 license and is free to download and use. The project is maintained by Doug Luxem.

License

Liberum Help Desk is free software

Free software

Free software, software libre or libre software is software that can be used, studied, and modified without restriction, and which can be copied and redistributed in modified or unmodified form either without restriction, or with restrictions that only ensure that further recipients can also do...

, distributed under the terms of the GNU General Public License

GNU General Public License

The GNU General Public License is the most widely used free software license, originally written by Richard Stallman for the GNU Project....

.

Features

• Completely web-based interface
• Windows authentication or integrated database authentication
• E-mail updates with case notes and solutions
• Automatic case routing base on ticket category
• Reporting on support rep activity and case categorization
• Written in Active Server Pages
  Active Server Pages
  Active Server Pages , also known as Classic ASP or ASP Classic, was Microsoft's first server-side script engine for dynamically-generated Web pages. Initially released as an add-on to Internet Information Services via the Windows NT 4.0 Option Pack Active Server Pages (ASP), also known as Classic...
  
   and VBScript
  VBScript
  VBScript is an Active Scripting language developed by Microsoft that is modeled on Visual Basic. It is designed as a “lightweight” language with a fast interpreter for use in a wide variety of Microsoft environments...
  
  
• May use Microsoft SQL Server
  Microsoft SQL Server
  Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...
  
   or Microsoft Access
  Microsoft Access
  Microsoft Office Access, previously known as Microsoft Access, is a relational database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of...
  
   as a database engine

History

The first release was in June, 2000. The current stable release is version 0.97.3 and was made available in August, 2002. There is currently a beta release available which offers additional features such as file attachments and support rep groups.

See also

• Comparison of help desk issue tracking software
  Comparison of help desk issue tracking software
  This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...
  
  
• Comparison of issue tracking systems
  Comparison of issue tracking systems
  This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems...
  
  

External links

• Liberum Help Desk - Official website
• SourceForge.net: Liberum Help Desk - Website with resources for developers
• Liberum Forums - Forum for support and development discussion
• Old Forums Contains a lot of useful info (do not post requests here use the new forums)
• Liberum Mods - List of third party modifications maintained by Rob Atkinson