IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk

Help desk

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...

, issue tracking, customer support

Customer support

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product....

, and process management

Process management

Process management is the ensemble of activities of planning and monitoring the performance of a process. The term usually refers to the management of business processes and manufacturing processes...

.

IssueTrak consists of a core software package and five optional add-on modules. The core software application is used to track and manage organizational issues. With the integration of the add-on modules, the software application can be expanded to integrate with Microsoft Active Directory, convert emails into support requests, track hardware and software assets, as well as process invoices and manage survey campaigns.

IssueTrak runs on Windows Server

Windows Server

Windows Server is a brand name for a group of server operating systems released by Microsoft Corporation. All are part of Microsoft Servers.- Members :This brand includes the following software:* Windows 2000 Server* Windows Server 2003...

 2003, 2003 R2, 2008 or 2008 R2 (Standard, Enterprise or Datacenter Edition) utilizing a Microsoft SQL Server

Microsoft SQL Server

Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...

2000, 2005, or 2008 (Workgroup, Standard, or Enterprise Edition; 32 or 64-bit version) back end database and is accessible via a web based client.

Modules

• Incoming Email Processor
• Active Directory Integration
• Asset Management
• Web Surveys
• Billing