Zentrack
Encyclopedia
ZenTrack is an open source
bug tracking system, with integrated project management
and help desk
solutions. It has a configurable user interface
, with administration and internationalization. It works with different database
s and platforms. ZenTrack is licensed under the GNU General Public License
(GPL).
Open source
The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology...
bug tracking system, with integrated project management
Software project management
Software project management is the art and science of planning and leading software projects. It is a sub-discipline of project management in which software projects are planned, monitored and controlled.-History:...
and help desk
Help desk
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...
solutions. It has a configurable user interface
User interface
The user interface, in the industrial design field of human–machine interaction, is the space where interaction between humans and machines occurs. The goal of interaction between a human and a machine at the user interface is effective operation and control of the machine, and feedback from the...
, with administration and internationalization. It works with different database
Database
A database is an organized collection of data for one or more purposes, usually in digital form. The data are typically organized to model relevant aspects of reality , in a way that supports processes requiring this information...
s and platforms. ZenTrack is licensed under the GNU General Public License
GNU General Public License
The GNU General Public License is the most widely used free software license, originally written by Richard Stallman for the GNU Project....
(GPL).
User Interface
- A customizable UI
- The fields and names in each screen are customizable
- Keyboard shortcuts
- A compact design to maximize the viewable data
- Designed for simplicity
Workflow and Data Management
- Custom fields allow you to add your own fields
- Behaviors allow you to set up relationships between fields
- Approvals and testing can be enforced on a ticket by ticket basis
Workforce Management
- Track hours, time estimates, deadlines, and start dates
- Control employee access per feature and per screen
Contacts and Customers
- Maintain a list of organizations or people (customers) related to your tickets
- Maintain contract agreements and reference items for each contact
- Associate contacts with tickets for tracking, sorting and viewing
Accessibility and Monitoring
- E-mail interface
- Internationalization
- E-mail notices
- Reminders for overdue items