Kayako is a developer and vendor of proprietary help desk

Help desk

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...

 and customer support

Customer support

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product....

 software. Kayako's products available either as a SaaS (Software as a Service)

Software as a Service

Software as a service , sometimes referred to as "on-demand software," is a software delivery model in which software and its associated data are hosted centrally and are typically accessed by users using a thin client, normally using a web browser over the Internet.SaaS has become a common...

 or standard, boxed product.

History

Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar

Jalandhar

Jalandhar is a city in Jalandhar District in the state of Punjab, India. It is located 144 km northwest of the state capital, Chandigarh...

, Punjab

Punjab (India)

Punjab ) is a state in the northwest of the Republic of India, forming part of the larger Punjab region. The state is bordered by the Indian states of Himachal Pradesh to the east, Haryana to the south and southeast and Rajasthan to the southwest as well as the Pakistani province of Punjab to the...

 after dropping out of college. In 2006, Kayako Inc. was incorporated in Boise, Idaho

Boise, Idaho

Boise is the capital and most populous city of the U.S. state of Idaho, as well as the county seat of Ada County. Located on the Boise River, it anchors the Boise City-Nampa metropolitan area and is the largest city between Salt Lake City, Utah and Portland, Oregon.As of the 2010 Census Bureau,...

.

CEO Varun Shoor has received awards for his work on Kayako, notably due to his young age.
In August 2009, Kayako announced the availability of cost-free full licenses for charities and open-source software

Open-source software

Open-source software is computer software that is available in source code form: the source code and certain other rights normally reserved for copyright holders are provided under a software license that permits users to study, change, improve and at times also to distribute the software.Open...

 projects.

pyLiveResponse

pyLiveResponse is an open-source 'live chat' product, written in Python

Python (programming language)

Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive...

. The project is run by Kayako, who are the main contributor to the project.

See also

• Comparison of ticket-tracking systems
• Comparison of help desk issue tracking software
  Comparison of help desk issue tracking software
  This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...
  
  
• Customer relationship management
  Customer relationship management
  Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
  
  
• IT service management
  IT Service Management
  IT service management is a discipline for managing information technology systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction...
  
   (ITSM)
• Information Technology Infrastructure Library
  Information Technology Infrastructure Library
  The Information Technology Infrastructure Library , is a set of good practices for IT service management that focuses on aligning IT services with the needs of business. In its current form , ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage...
  
  (ITIL)