IssueNet
Encyclopedia
IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solution
s include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking; comparisons of similar products can be found at Comparison of issue tracking systems
. IssueNet was released in 2006 as a revamp of an existing product Visual Intercept
that had been in the market since 1995. In total the two product lines have been used by thousands of customers across 35 countries, in a range of industries.
s; each solution
contains the base toolset of the IssueNet suite but is customized for the specific business needs of the identified solution
. The four solution
s are Intercept, Assist, Oversight, and Asterisk. Each solution
maintains a core set of components for accessing and designing solution
s such as workflow editors and form designers.
was focused on software bug and defect tracking and evolved into several other solution
s winning several awards. The current product line IssueNet was launched in 2006 as a replacement and upgrade for the Virtual Intercept product line.
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking; comparisons of similar products can be found at Comparison of issue tracking systems
Comparison of issue tracking systems
This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems...
. IssueNet was released in 2006 as a revamp of an existing product Visual Intercept
Visual Intercept
Visual Intercept is a Microsoft Windows based software defect tracking system produced by Elsinore Technologies Inc.. Visual Intercept was actively sold from 1995 until early 2006 when it was integrated as a single solution in the broader IssueNet issue management system, also produced by Elsinore...
that had been in the market since 1995. In total the two product lines have been used by thousands of customers across 35 countries, in a range of industries.
Solutions
IssueNet consists of four product solutionSolution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s; each solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
contains the base toolset of the IssueNet suite but is customized for the specific business needs of the identified solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
. The four solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s are Intercept, Assist, Oversight, and Asterisk. Each solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
maintains a core set of components for accessing and designing solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s such as workflow editors and form designers.
- Intercept is a software bug and defect tracking solutionSolutionIn chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
. The Intercept solutionSolutionIn chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
defines object classes such as a SoftwareDefect, SoftwareRequirement, SoftwareComponent, and HardwareComponent but allows users to define and customize their own as well. Examples of default workflows include Review Software Issue, Fix Software Defect, and Implement Software Requirement. Bug tracking systemBug tracking systemA bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work. It may be regarded as a type of issue tracking system....
such as Intercept and others are often used in conjunction with Revision controlRevision controlRevision control, also known as version control and source control , is the management of changes to documents, programs, and other information stored as computer files. It is most commonly used in software development, where a team of people may change the same files...
systems such as Subversion, Visual SourceSafeMicrosoft Visual SourceSafeMicrosoft Visual SourceSafe is a source control software package oriented towards small software development projects. Like most source control systems, SourceSafe creates a virtual library of computer files...
, and PerforcePerforcePerforce is a commercial, proprietary, centralized revision control system developed by Perforce Software, Inc.-Architecture:Perforce is a client/server system.The server manages a central database and a master repository of file versions....
to monitor code changes and relate them back to identified defects.
- Assist offers a set of object classes and workflows for an external or internal Help deskHelp deskA help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...
system. Examples of such classes include SupportTicket, CorporateCustomer, and CustomerContact. Default workflows would include Resolve Support Request and Request Engineering.
- Oversight offers a set of object classes and workflows for an IT change management system. IT change management or Information Technology Infrastructure LibraryInformation Technology Infrastructure LibraryThe Information Technology Infrastructure Library , is a set of good practices for IT service management that focuses on aligning IT services with the needs of business. In its current form , ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage...
ITIL service support are common industry terms that outline the work done by IT managers and technicians to monitor regulatory compliance, IT governance, unauthorized changes, and asset management.
- Asterisk is a customizable solutionSolutionIn chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
that could be used by a variety of organizations. Easily customized solutionSolutionIn chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s are often useful for organizations that don't fall within the confines of other predefined products such as, bug and defect tracking or Help Desk for example. Organizations or business units looking for an issue management solutionSolutionIn chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
for human resources, legal, or general feedback to management would find something like this useful.
Product Modules
- IssueNet Manager is a Windows FormsWindows FormsWindows Forms is the name given to the graphical application programming interface included as a part of Microsoft .NET Framework, providing access to native Microsoft Windows interface elements by wrapping the extant Windows API in managed code...
application that provides users access to the IssueNet software. The application allows management of projects, folders, issues, tasks, and contacts.
- IssueNet Administrator is a Windows FormsWindows FormsWindows Forms is the name given to the graphical application programming interface included as a part of Microsoft .NET Framework, providing access to native Microsoft Windows interface elements by wrapping the extant Windows API in managed code...
application that provides administrative access to the IssueNet software. This would be used to manage user information, security, workflows, notifications, and reports.
- IssueNet Architect is a Windows FormsWindows FormsWindows Forms is the name given to the graphical application programming interface included as a part of Microsoft .NET Framework, providing access to native Microsoft Windows interface elements by wrapping the extant Windows API in managed code...
application used by system integrators or developers within an organization. The architect would provide designers capability to customize classes, forms, scripts, and workflows. The architect has a simple user interface that requires no programming to create or customize solutionSolutionIn chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s.
- IssueNet Workspace is a set of plugins to various MicrosoftMicrosoftMicrosoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
applications. Host applications include Microsoft OutlookMicrosoft OutlookMicrosoft Outlook is a personal information manager from Microsoft, available both as a separate application as well as a part of the Microsoft Office suite...
, Microsoft Visual StudioMicrosoft Visual StudioMicrosoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all...
, and Microsoft ProjectMicrosoft ProjectMicrosoft Project is a project management software program, developed and sold by Microsoft, which is designed to assist a project manager in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads.The application creates critical path...
.
- IssueNet Relay is an ASP.NETASP.NETASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...
web application providing limited access to an IssueNet system. Relay is geared towards external users that need to submit issues.
- IssueNet Insight is an ASP.NETASP.NETASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...
web application that provides a "dashboard"-like view of an IssueNet installation. Insight is based on ASP.NETASP.NETASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ...
webparts which are the same programming constructs using in Windows SharePoint Services.
Awards
- Named one of the 75 fastest growing independent software vendors (ISVs) for Windows by Microsoft and CMP Media.
- North Carolina Technology Fast 50 "Acknowledging the fastest growing 50 technology companies in NC" Presented by Deloitte and Touche
- Microsoft Project Finalist "Business Value Challenge" 2003
- Visual Studio Magazine Readers Choice Award "Bug and Feature Tracking" 2006
History
Elsinore Technologies was founded in 1996 by August F. Turak, Ray Allen and Mark Uland in 1996. The first product, Visual InterceptVisual Intercept
Visual Intercept is a Microsoft Windows based software defect tracking system produced by Elsinore Technologies Inc.. Visual Intercept was actively sold from 1995 until early 2006 when it was integrated as a single solution in the broader IssueNet issue management system, also produced by Elsinore...
was focused on software bug and defect tracking and evolved into several other solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s winning several awards. The current product line IssueNet was launched in 2006 as a replacement and upgrade for the Virtual Intercept product line.
See also
- Comparison of help desk issue tracking softwareComparison of help desk issue tracking softwareThis article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...
- Comparison of issue tracking systemsComparison of issue tracking systemsThis article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems...
- Information Technology Infrastructure LibraryInformation Technology Infrastructure LibraryThe Information Technology Infrastructure Library , is a set of good practices for IT service management that focuses on aligning IT services with the needs of business. In its current form , ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage...