North East Ambulance Service
Encyclopedia
National Health Service (England)
The National Health Service or NHS is the publicly funded healthcare system in England. It is both the largest and oldest single-payer healthcare system in the world. It is able to function in the way that it does because it is primarily funded through the general taxation system, similar to how...
ambulance
Ambulance
An ambulance is a vehicle for transportation of sick or injured people to, from or between places of treatment for an illness or injury, and in some instances will also provide out of hospital medical care to the patient...
services in North East England
North East England
North East England is one of the nine official regions of England. It covers Northumberland, County Durham, Tyne and Wear, and Teesside . The only cities in the region are Durham, Newcastle upon Tyne and Sunderland...
, covering the counties
Metropolitan and non-metropolitan counties of England
Metropolitan and non-metropolitan counties are one of the four levels of subdivisions of England used for the purposes of local government outside Greater London. As originally constituted, the metropolitan and non-metropolitan counties each consisted of multiple districts, had a county council and...
of County Durham
County Durham
County Durham is a ceremonial county and unitary district in north east England. The county town is Durham. The largest settlement in the ceremonial county is the town of Darlington...
, Northumberland
Northumberland
Northumberland is the northernmost ceremonial county and a unitary district in North East England. For Eurostat purposes Northumberland is a NUTS 3 region and is one of three boroughs or unitary districts that comprise the "Northumberland and Tyne and Wear" NUTS 2 region...
and Tyne and Wear
Tyne and Wear
Tyne and Wear is a metropolitan county in north east England around the mouths of the Rivers Tyne and Wear. It came into existence as a metropolitan county in 1974 after the passage of the Local Government Act 1972...
and the boroughs of Darlington
Darlington (borough)
Darlington is a local government district and borough in North East England. In 2008 it had a resident population of 100,500 It borders County Durham to the north and west, North Yorkshire to the south along the line of the River Tees, and Stockton-on-Tees to the east.-Council:Traditionally part of...
, Hartlepool
Hartlepool (borough)
Hartlepool is a unitary authority in the ceremonial county of County Durham, north east England. In 2003 it had a resident population of 90,161. It borders the non-metropolitan county of County Durham to the north, Stockton-on-Tees to the south and Redcar and Cleveland to the south-east along the...
, Middlesbrough
Middlesbrough (borough)
-External links:*...
, Redcar and Cleveland
Redcar and Cleveland
The borough of Redcar & Cleveland is a unitary authority in the ceremonial county of North Yorkshire, England consisting of Redcar, Saltburn-by-the-Sea, Guisborough, and small towns such as Brotton, Eston, Skelton and Loftus. It had a resident population of 139,132 in 2001, and is part of the Tees...
and Stockton-on-Tees
Stockton-on-Tees (borough)
Stockton-on-Tees is a unitary authority area and borough in the Tees Valley area of north east England, with a population in 2001 of 178,408, rising to 185,880 in 2005 estimates....
. The trust was formed on July 1, 2006, following the merger of the old Northumbria Ambulance Service, County Durham Ambulance Service and the Tees division of the Tees, East and North Yorkshire Ambulance Trust (TENYAS).
It is one of 12 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service
National Health Service
The National Health Service is the shared name of three of the four publicly funded healthcare systems in the United Kingdom. They provide a comprehensive range of health services, the vast majority of which are free at the point of use to residents of the United Kingdom...
, receiving direct government funding for its role. There is no charge to patients for use of the service, and under the Patient's charter
Patient's Charter
The Patient's Charter is a United Kingdom government document, which sets out a number of rights for National Health Service patients. It was originally introduced in 1991, under the then Conservative government, and was revised in 1995 and 1997....
, every person in the United Kingdom, has the right to the attendance of an ambulance in an emergency. The North East Ambulance Service also provides Patient Transport Services (PTS) or non-emergency services to patients in the area.
The North East Ambulance Service currently operates 107 emergency ambulances, 50 rapid response cars, 28 urgent care vehicles, 242 patient transport vehicles, 4 community paramedic cars, and 120 support service vehicles.
NEAS is one of four trusts in the country to receive a "good" rating in the 2006/7 Healthcare Commission
Healthcare Commission
The Healthcare Commission was a non-departmental public body sponsored by the Department of Health of the United Kingdom. It was set up to promote and drive improvement in the quality of health care and public health in England and Wales...
Healthcheck report.
This is the highest rating achieved by any ambulance service for provision of care.
On 23 August 2010, the North East Ambulance Service announced it was trialling a new service known as NHS 111. The trials would mean that anyone living in the County Durham and Darlington area could dial 111 to access out of hours urgent care. The idea is for this service to be rolled out nationally and to replace NHS Direct
NHS Direct
NHS Direct is the health advice and information service provided by the National Health Service for residents and visitors in England, with advice offered 24 hours a day, every day of the year through telephone contact on the national 0845 46 47 number, web based symptom checkers at and via...
.
Services provided
999 Emergency ServiceNHS 111 Service (County Durham & Darlington Area Only)
Patient Transport Service
Locations
Headquarters- The main trust HQ is currently based in Newburn Riverside, Newcastle upon Tyne. The HQ is known as Bernicia House.
Control Centres
- There are two control rooms currently operating for NEAS. Bernicia House Control, Newburn Riverside, Newcastle Upon Tyne and Russell House Control, Hebburn, South Tyneside. 999999Year 999 was a common year starting on Sunday of the Julian calendar.- Europe :* Silesia is incorporated into territory ruled by Boleslaus I of Poland.* The Orsay commune is founded.- Asia :...
emergency calls are answered by the call takers at Bernicia House Control in Newburn Riverside and Russell House Control in Hebburn. 111111Year 111 was a common year starting on Wednesday of the Julian calendar. At the time, it was known as the Year of the Consulship of Piso and Bolanus...
urgent care calls are also answered by the call takers at Bernicia House Control in Newburn Riverside and Russell House Control in Hebburn. The Patient Transport Service Non-Emergency calls are answered by the call takers at Bernicia House Control in Newburn Riverside only. The dispatching for all emergency ambulances is done at Bernicia House Control in Newburn only however can be done at Russell House Control in Hebburn if the main control room was to go down for any reason.
Fleet Workshops
- The main fleet workshops is based at PallionPallionPallion is a suburb, civil parish and electoral ward of the City of Sunderland, in Tyne and Wear, England. Most of the buildings in the area were built during the Victorian Era and consist of large terraced houses built for wealthy shipbuilders, but also smaller one storey cottages in other areas...
in SunderlandCity of SunderlandThe City of Sunderland is a local government district of Tyne and Wear, in North East England, with the status of a city and metropolitan borough...
.
Training Centres
- The two main training centres for NEAS are based at Lanchester Road Hospital in DurhamDurhamDurham is a city in north east England. It is within the County Durham local government district, and is the county town of the larger ceremonial county...
and Scotswood House in Newcastle Business Park.
Ambulance Divisions/Desks
- North East Ambulance Service are split into 4 divisions or desks known in control. There is North Tyne which covers Northumberland, Newcastle and North Tyneside. There is South Tyne which covers South Shields, Gateshead, Sunderland, Washington and nearby surrounding areas. There is DurhamDurhamDurham is a city in north east England. It is within the County Durham local government district, and is the county town of the larger ceremonial county...
which covers the County Durham and Darlington area including Stanley, Consett, Chester-le-street, Seaham, Weardale, Peterlee, Barnard Castle and other surrounding areas. And finally there is Tees which covers Middlesbrough, Stockton, Hartlepool, Carlin How, Redcar, Coulby Newham and other surrounding areas.
Ambulance Stations
- AlnwickAlnwickAlnwick is a small market town in north Northumberland, England. The town's population was just over 8000 at the time of the 2001 census and Alnwick's district population was 31,029....
- North Tyne - AmbleAmbleAmble is a town, civil parish and seaport on the North Sea coast, in Northumberland, England. It lies at the mouth of the River Coquet, and the nearby Coquet Island is clearly visible from its beaches and harbour. The civil parish, which has town status, is called Amble by the Sea, and has a...
- North Tyne - AshingtonAshingtonAshington is a town and civil parish in Northumberland, England with a population of around 27,000 people; it was once a centre of the coal mining industry. The town is located some north of Newcastle upon Tyne off the A189. The south of the town is bordered by the River Wansbeck...
- North Tyne - BackworthBackworthBackworth is a village in the metropolitan borough of North Tyneside in the county of Tyne and Wear, England, about west of Whitley Bay on the north east coast. It lies northeast of Newcastle and north northwest of Sunderland...
- North Tyne - Barnard CastleBarnard CastleBarnard Castle is an historical town in Teesdale, County Durham, England. It is named after the castle around which it grew up. It sits on the north side of the River Tees, opposite Startforth, south southwest of Newcastle upon Tyne, south southwest of Sunderland, west of Middlesbrough and ...
- Durham - BelfordBelford, NorthumberlandBelford is a village and civil parish in Northumberland, England about halfway between Alnwick and Berwick-upon-Tweed, a few miles inland from the east coast and just off the Great North Road, the A1...
- North Tyne - BellinghamBellingham, NorthumberlandBellingham is a village in Northumberland, to the north-west of Newcastle upon Tyne and is situated on the Hareshaw burn at its confluence with the River North Tyne. Hareshaw Linn is a waterfall on the Hareshaw Burn near Bellingham. It is pronounced Bell-ing-jumFamous as a stopping point on the...
1 - North Tyne - BillinghamBillinghamBillingham is a town in the unitary authority of Stockton on Tees, in north east England, with a population of 35,765 . It was founded circa 650 by a group of Saxons known as Billa's people, which is where the name Billingham is thought to have originated...
- Tees - Berwick-upon-TweedBerwick-upon-TweedBerwick-upon-Tweed or simply Berwick is a town in the county of Northumberland and is the northernmost town in England, on the east coast at the mouth of the River Tweed. It is situated 2.5 miles south of the Scottish border....
- North Tyne - Bishop AucklandBishop AucklandBishop Auckland is a market town and civil parish in County Durham in north east England. It is located about northwest of Darlington and southwest of Durham at the confluence of the River Wear with its tributary the River Gaunless...
- Durham - BlythBlyth, NorthumberlandBlyth is a town and civil parish in southeast Northumberland, England. It lies on the coast, to the south of the River Blyth and is approximately 21 kilometres northeast of Newcastle upon Tyne...
2 - North Tyne - Blucher - North Tyne
- Carlin HowCarlin HowCarlin How is a village in the borough of Redcar and Cleveland and the ceremonial county of North Yorkshire, England ....
- Tees - CentralCentralCentral is an adjective usually referring to being in the center.Central may also refer to:-Directions and generalised locations:* Central Africa, a region in the centre of Africa continent, also known as Middle Africa...
- North Tyne - Chester-le-StreetChester-le-StreetChester-le-Street is a town in County Durham, England. It has a history going back to Roman times when it was called Concangis. The town is located south of Newcastle upon Tyne and west of Sunderland on the River Wear...
- Durham - ConsettConsettConsett is a town in the northwest of County Durham, England, about southwest of Newcastle upon Tyne. It is home to 27,394 .Consett sits high on the edge of the Pennines. In 1841, it was a village community of only 145, but it was about to become a boom town: below the ground was coking coal and...
- Durham - Coulby NewhamCoulby NewhamCoulby Newham is a large housing estate in the borough of Middlesbrough and the ceremonial county of North Yorkshire, England, with a resident population of 10,700....
- Tees - CramlingtonCramlingtonCramlington is a town and civil parish in the county of Northumberland, North East England, situated north of the city of Newcastle upon Tyne. The town's name suggests a probable founding by the Danes or an Anglo-Saxon origin, the word "ton" meaning town. The population was estimated as 39,000 in...
2 - North Tyne - CrookCrook, County DurhamCrook is a market town in County Durham, England. It is situated about 10 miles south-west of Durham.Crook lies a couple of miles north of the River Wear, on the A690 from Durham...
- Durham - DarlingtonDarlingtonDarlington is a market town in the Borough of Darlington, part of the ceremonial county of County Durham, England. It lies on the small River Skerne, a tributary of the River Tees, not far from the main river. It is the main population centre in the borough, with a population of 97,838 as of 2001...
2 - Durham - Debdon Gardens - North Tyne
- Fulwell - South Tyne
- FishburnFishburnFishburn is a village and civil parish in County Durham, in England. It is situated a few miles to the west of Hartlepool. It has a population of 2,454.-Location:...
- Durham - GatesheadGatesheadGateshead is a town in Tyne and Wear, England and is the main settlement in the Metropolitan Borough of Gateshead. Historically a part of County Durham, it lies on the southern bank of the River Tyne opposite Newcastle upon Tyne and together they form the urban core of Tyneside...
- Durham - GilesgateGilesgateGilesgate is a place in County Durham, England. It is situated east of the centre of Durham.Gilesgate was originally the main street in a settlement associated with the Hospital of St Giles which was sited by the existing St Giles Church...
- Durham - HaltwhistleHaltwhistleHaltwhistle is a small town and civil parish in Northumberland, England, situated east of Brampton, near Hadrian's Wall, and the villages of Plenmeller, Rowfoot and Melkridge...
1 - North Tyne - Hartlepool North - Tees
- Hartlepool South - Tees
- Hawkeys Lane - North Tyne
- HebburnHebburnHebburn is a small town situated on the south bank of the River Tyne in North East England, sandwiched between the towns of Jarrow and Bill Quay...
2 - South Tyne - HexhamHexhamHexham is a market town and civil parish in Northumberland, England, located south of the River Tyne, and was the administrative centre for the Tynedale district from 1974 to 2009. The three major towns in Tynedale were Hexham, Prudhoe and Haltwhistle, although in terms of population, Prudhoe was...
- North Tyne - MiddlesbroughMiddlesbroughMiddlesbrough is a large town situated on the south bank of the River Tees in north east England, that sits within the ceremonial county of North Yorkshire...
- Tees - Middleton-in-TeesdaleMiddleton-in-TeesdaleMiddleton-in-Teesdale is a small market town in County Durham, in England. It is situated on the north side of Teesdale between Eggleston and Newbiggin, a few miles to the north west of Barnard Castle...
- Durham - Monkton- South Tyne
- MorpethMorpeth, NorthumberlandMorpeth is the county town of Northumberland, England. It is situated on the River Wansbeck which flows east through the town. The town is from the A1, which bypasses it. Since 1981, it has been the administrative centre of the County of Northumberland. In the 2001 census the town had a population...
- North Tyne - Newton AycliffeNewton AycliffeNewton Aycliffe is a town in County Durham, England. Founded in 1947 under the New Towns Act of 1946, it is the oldest new town in the north of England.-Geography:...
- Durham - Newcastle General Hospital Transfer Station - North Tyne
- PallionPallionPallion is a suburb, civil parish and electoral ward of the City of Sunderland, in Tyne and Wear, England. Most of the buildings in the area were built during the Victorian Era and consist of large terraced houses built for wealthy shipbuilders, but also smaller one storey cottages in other areas...
- South Tyne - PeterleePeterleePeterlee is a new town in County Durham, England. Founded in 1948, Peterlee town originally mostly housed coal miners and their families.Peterlee has strong economic and community ties with Sunderland and Hartlepool.-Peterlee:...
- Durham - PrudhoePrudhoePrudhoe is a medium sized town just south of the River Tyne, in the southern part of the county of Northumberland, England about west of the city of Newcastle upon Tyne. The town is sited on a steep, north-facing hill in the Tyne valley and nearby settlements include Ovingham, Ovington, Wylam,...
2 - South Tyne - Rainton Bridge2 - South Tyne
- RedcarRedcarRedcar is a seaside resort in the north east of England, and a major town in the unitary authority of Redcar and Cleveland in the ceremonial county of North Yorkshire. It lies east-northeast of Middlesbrough by the North Sea coast...
- Tees - RothburyRothburyRothbury is a town and civil parish in Northumberland, England. It is located on the River Coquet, northwest of Morpeth and north-northwest of Newcastle upon Tyne...
1 - North Tyne - RyhopeRyhopeRyhope is a coastal village along the southern boundary of the City of Sunderland, in Tyne and Wear, North East England. With a population of approximately 14,000, Ryhope is 2.9 miles to the centre of Sunderland, 2.8 miles to the centre of Seaham, and 1 .2 miles from the main A19.The older village...
- South Tyne - SandyfordSandyford, Newcastle upon TyneSandyford is a district of Newcastle upon Tyne, located in the east end of the city. It is bordered by the City Centre and the districts of Jesmond and Heaton.-Population:...
3 - North Tyne - SeahamSeahamSeaham, formerly Seaham Harbour, is a small town in County Durham, situated south of Sunderland and east of Durham. It has a small parish church, St Mary the Virgin, with a late 7th century Anglo Saxon nave resembling the church at Escomb in many respects. St Mary the Virgin is regarded as one of...
- Durham - South ShieldsSouth ShieldsSouth Shields is a coastal town in Tyne and Wear, England, located at the mouth of the River Tyne to Tyne Dock, and about downstream from Newcastle upon Tyne...
- South Tyne - StanleyStanley, County DurhamStanley is a former colliery town and civil parish in County Durham, England. Centred on a hilltop between Chester-le-Street and Consett, the town lies south west of Gateshead....
- Durham - Stockton-On-TeesStockton-on-TeesStockton-on-Tees is a market town in north east England. It is the major settlement in the unitary authority and borough of Stockton-on-Tees. For ceremonial purposes, the borough is split between County Durham and North Yorkshire as it also incorporates a number of smaller towns including...
- Tees - SwalwellSwalwellSwalwell is a village in Tyne and Wear, Newcastle Upon Tyne, England, in the United Kingdom.-History:On 27 August 1640, an encampment of soldiers was gathered in the fields north of Whickham church on the slope down to Swalwell. This was part of the Royalist army of King Charles I preparing to...
2 - South Tyne - WallsendWallsendWallsend is an area in North Tyneside, Tyne and Wear, England. Wallsend derives its name as the location of the end of Hadrian's Wall. It has a population of 42,842.-Romans:...
- North Tyne - WashingtonWashington, Tyne and WearWashington is a town in the City of Sunderland in Tyne and Wear, England. Historically part of County Durham, it joined a new county in 1974 with the creation of Tyne and Wear...
- South Tyne - WeardaleWeardaleWeardale is a dale, or valley, of the east side of the Pennines in County Durham, in England. Large parts of Weardale fall within the North Pennines Area of Outstanding Natural Beauty - the second largest AONB in England and Wales. The upper valley is surrounded by high fells and heather grouse...
(St John's ChapelSt John's Chapel, County DurhamSt John's Chapel is a village in County Durham, in England. It is situated in Weardale, on the south side of the River Wear on the A689 road between Daddry Shield and Ireshopeburn. The 2001 census reports a population of 307, of which only 43 are children under 16...
) - Durham - WideopenWideopenWideopen is a village located in the administrative Borough of North Tyneside, north of Gosforth and six miles from Newcastle upon Tyne city centre. The village name written as one word is in widespread local use and appears on signage at either end of the village, but the alternative form of Wide...
- North Tyne - WoolerWoolerWooler is a small town in Northumberland, England. It lies on the edge of the Northumberland National Park, by the Cheviot Hills and so is a popular base for walkers and is referred to as the "Gateway to the Cheviots"...
- North Tyne
- 1 denotes single staffed "community paramedic" stations
- 2 denotes stations that are co-located with Fire Brigade stations
- 3 denotes stations that are co-located with Territorial Army barracks
Future Developments
- New 'Bank Rapids' are now in operation. The 'Bank Rapids' are qualified paramedics from across the United Kingdom who have offered to assist NEAS. NEAS provide the rapid response cars. The majority of these paramedics are on the bank and only do occasional shifts as and when they like. The 'Bank Rapids' start and end there shift at the Headquarters at Newburn Riverside however could be sent anywhere throughout the North East to provide cover.
- The New 'Backworth' Ambulance Station is now operational in the North Tyne division.
- A new secondary control centre and ambulance station in Monkton, HebburnHebburnHebburn is a small town situated on the south bank of the River Tyne in North East England, sandwiched between the towns of Jarrow and Bill Quay...
is now operational. This is known as Russell House and has replaced Hebburn ambulance station and the MiddlesbroughMiddlesbroughMiddlesbrough is a large town situated on the south bank of the River Tees in north east England, that sits within the ceremonial county of North Yorkshire...
Control Centre. Monkton is also the base for the Hazardous Area Response TeamHazardous Area Response TeamThe Hazardous Area Response Team initiative seeks to provide medical care to patients in hazardous or 'Hot' environment. They utilise special vehicles and equipment. Hazardous Area Response Teams originated from a 2004 report on the feasibility of Paramedics working in the inner cordon or hot zone...
which became operational in early 2010. The HARTHazardous Area Response TeamThe Hazardous Area Response Team initiative seeks to provide medical care to patients in hazardous or 'Hot' environment. They utilise special vehicles and equipment. Hazardous Area Response Teams originated from a 2004 report on the feasibility of Paramedics working in the inner cordon or hot zone...
team respond to all major and serious cases throughout the North East Ambulance Service area. They have specialist equipment and paramedics to deal with big scale emergencies.