Situation awareness
Encyclopedia
Situation awareness, situational awareness, or SA, is the perception of environmental elements with respect to time and/or space, the comprehension of their meaning, and the projection of their status after some variable
has changed, such as time. It is also a field of study concerned with perception of the environment critical to decision-makers in complex, dynamic areas from aviation
, air traffic control
, power plant operations, military command and control, and emergency services such as fire fighting
and policing; to more ordinary but nevertheless complex tasks such as driving an automobile
or bicycle
.
Situation awareness involves being aware of what is happening in the vicinity to understand how information, events, and one's own actions will impact goals and objectives, both immediately and in the near future. Lacking SA or having inadequate SA has been identified as one of the primary factors in accidents attributed to human error
. Thus, SA is especially important in work domains where the information flow can be quite high and poor decisions may lead to serious consequences (e.g., pilot
ing an airplane, functioning as a soldier
, or treating critically ill or injured patients).
Having complete, accurate and up-to-the-minute SA is essential where technological and situational complexity on the human decision-maker are a concern. SA has been recognized as a critical, yet often elusive, foundation for successful decision-making across a broad range of complex and dynamic systems, including aviation
and air traffic control
, emergency response and military command and control operations, and offshore oil and nuclear power plant
management.
—it is recognizable in Sun Tzu
's The Art of War
, for instance. The term itself, can be traced also to World War I
, where it was recognized as a crucial component for crews in military aircraft (Press, 1986).
Before being widely adopted by human factors
scientists in the 1990s, the term was first used by United States Air Force
(USAF) fighter aircrew returning from war in Korea
and Vietnam
(see Watts, 2004). They identified having good SA as the decisive factor in air combat
engagements—the "ace factor" (Spick, 1988). Survival in a dogfight
was typically a matter of observing the opponent's current move and anticipating his next move a fraction of a second before he could observe and anticipate his own. USAF pilots also came to equate SA with the "observe" and "orient" phases of the famous observe-orient-decide-act loop (OODA Loop
) or Boyd cycle, as described by the USAF fighter ace and war theorist Col. John Boyd
. In combat, the winning strategy is to "get inside" your opponent's OODA loop, not just by making your own decisions quicker, but also by having better SA than the opponent, and even changing the situation in ways that the opponent cannot monitor or even comprehend. Losing one's own SA, in contrast, equates to being "out of the loop."
Clearly, SA has far reaching applications as it is needed for individuals and teams to function effectively in their environment. Thus, we are beginning to see SA going beyond the field of aviation
and work being conducted in a wide variety of domains. Currently, the study of SA is now being examined in such diverse areas as air traffic control
, nuclear power plant operation, vehicle operation and anesthesiology (Endsley, 1995b; Gaba, Howard & Small, 1995; Collier & Follesf, 1995; Bolstad, 2000, Sollenberger & Stein, 1995).
can be described as a set of well-defined, highly-organized yet dynamic knowledge structures developed over time from experience (Glaser, 1989; Kozlowski, 1998). The volume of available data inherent in complex operational environments can overwhelm the capability of novice decision makers to attend, process, and integrate this information efficiently, resulting in information overload and negatively impacting their SA (Endsley, 1997). In contrast, experienced decision makers assess and interpret the current situation (Level 1 and 2 SA) and select an appropriate action based on conceptual patterns stored in their long-term memory as "mental models" (Serfaty, MacMillan, Entin, & Entin, 1997). Cues in the environment activate these mental models, which in turn guide their decision making process.
as follows:
In brief, sensemaking
is viewed more as "a motivated, continuous effort to understand connections (which can be among people, places, and events) in order to anticipate their trajectories and act effectively" (Klein et al., 2006, p. 71) rather than the state of knowledge
underlying situation awareness. Endsley (2004) points out that as an effortful process, sensemaking is actually considering a subset of the processes used to maintain situation awareness. In the vast majority of the cases, SA is instantaneous and effortless, proceeding from pattern recognition of key factors in the environment—"The speed of operations in activities such as sports, driving, flying and air traffic control
practically prohibits such conscious deliberation in the majority of cases, but rather reserves it for the exceptions." Endsley (2004) also points out that sensemaking is backward focused, forming reasons for past events, while situation awareness is typically forward looking, projecting what is likely to happen in order to inform effective decision processes.
Perception (Level 1 SA): The first step in achieving SA is to perceive the status, attributes, and dynamics of relevant elements in the environment. Thus, Level 1 SA, the most basic level of SA, involves the processes of monitoring, cue detection, and simple recognition, which lead to an awareness of multiple situational elements (objects, events, people, systems, environmental factors) and their current states (locations, conditions, modes, actions).
Comprehension (Level 2 SA): The next step in SA formation involves a synthesis of disjointed Level 1 SA elements through the processes of pattern recognition, interpretation, and evaluation. Level 2 SA requires integrating this information to understand how it will impact upon the individual's goals and objectives. This includes developing a comprehensive picture of the world, or of that portion of the world of concern to the individual.
Projection (Level 3 SA): The third and highest level of SA involves the ability to project the future actions of the elements in the environment. Level 3 SA is achieved through knowledge of the status and dynamics of the elements and comprehension of the situation (Levels 1 and 2 SA), and then extrapolating this information forward in time to determine how it will affect future states of the operational environment.
Endsley's model of SA (see Figure 1 below) also illustrates several variables that can influence the development and maintenance of SA, including individual, task, and environmental factors. For example, individuals vary in their ability to acquire SA; thus, simply providing the same system and training will not ensure similar SA across different individuals. Endsley's model shows how SA "provides the primary basis for subsequent decision making and performance in the operation of complex, dynamic systems" (Endsley, 1995a, p. 65). Although alone it cannot guarantee successful decision making, SA does support the necessary input processes (e.g., cue recognition, situation assessment, prediction) upon which good decisions are based (Artman, 2000).
SA also involves both a temporal and a spatial component. Time is an important concept in SA, as SA is a dynamic construct, changing at a tempo dictated by the actions of individuals, task characteristics, and the surrounding environment. As new inputs enter the system, the individual incorporates them into this mental representation, making changes as necessary in plans and actions in order to achieve the desired goals. SA also involves spatial knowledge about the activities and events occurring in a specific location of interest to the individual. Thus, the concept of SA includes perception, comprehension, and projection of situational information, as well as temporal and spatial components.
In summary, the model consists of several key factors:
For a more complete description of the model, see Endsley (1995b) and Endsley (2004). See also Endsley (2000) for a review of other models of SA.
. Thus, it is necessary to consider the SA of not just individual team members, but also the SA of the team as a whole. To begin to understand what is needed for SA within teams, it is first necessary to clearly define what constitutes a team. A team is not just any group of individuals; rather teams have a few defining characteristics. As defined by Salas et al. (1992), a team is:
In a team, each member has a subgoal pertinent to his/her specific role that feeds into the overall team goal. Associated with each member's subgoal are a set of SA elements about which he/she is concerned. Team SA, therefore, can be represented as shown in Figure 2. As the members of a team are essentially interdependent in meeting the overall team goal, some overlap between each member's subgoal and their SA requirements will be present. It is this subset of information that constitutes much of team coordination. That coordination may occur as a verbal exchange, a duplication of displayed information, or by some other means.
1. Team SA Requirements – the degree to which the team members know which information needs to be shared, including their higher level assessments and projections (which are usually not otherwise available to fellow team members), and information on team members' task status and current capabilities.
2. Team SA Devices – the devices available for sharing this information, which can include direct communication (both verbal and non-verbal), shared displays (e.g., visual or audio displays, or tactile devices), or a shared environment. As non-verbal communication, such as gestures and display of local artifacts, and a shared environment are usually not available in distributed teams, this places far more emphasis on verbal communication and communication technologies for creating shared information displays.
3. Team SA Mechanisms – the degree to which team members possess mechanisms, such as shared mental models, which support their ability to interpret information in the same way and make accurate projections regarding each other's actions. The possession of shared mental models can greatly facilitate communication and coordination in team settings.
4. Team SA Processes – the degree to which team members engage in effective processes for sharing SA information which may include a group norm of questioning assumptions, checking each other for conflicting information or perceptions, setting up coordination and prioritization of tasks, and establishing contingency planning among others.
Subjective estimates of an individual's SA may also be made by experienced observers (e.g., peers, commanders, or trained external experts). These observer ratings may be somewhat superior to self-ratings of SA because more information about the true state of the environment is usually available to the observer than to the operator, who may be focused on performing the task (i.e., trained observers may have more complete knowledge of the situation). However, observers have only limited knowledge about the operator's concept of the situation and cannot have complete insight into the mental state of the individual being evaluated. Thus, observers are forced to rely more on operators' observable actions and verbalizations in order to infer their level of SA. In this case, such actions and verbalizations are best assessed using performance and behavioral measures of SA, as described next.
Behavioral measures also "infer" SA from the actions that individuals choose to take, based on the assumption that good actions will follow from good SA and vice-versa. Behavioral measures rely primarily on observer ratings, and are, thus, somewhat subjective in nature. To address this limitation, observers can be asked to evaluate the degree to which individuals are carrying out actions and exhibiting behaviors that would be expected to promote the achievement of higher levels of SA (see, for example, the Situation Awareness Behaviorally Anchored Rating Scale (SABARS) – Matthews, Pleban, Endsley, & Strater, 2000; Strater et al., 2001). This approach removes some of the subjectivity associated with making judgments about an individual's internal state of knowledge by allowing them to make judgments about SA indicators that are more readily observable.
Psycho-physiological measures also serve as process indices of operator SA by providing an assessment of the relationship between human performance and a corrected change in the operator's physiology (e.g., French, Clark, Pomeroy, Seymour, & Clarke, 2007). In other words, cognitive activity is associated with changes in the operator's physiological states. For example, the operator's overall functional state (as assessed using psycho-physiological measures, such as electroencephalographic (EEG
) data, eyeblinks, and cardiac activity) may provide an indication as to whether the operator is sleep fatigued at one end of the continuum, or mentally overloaded at the other end (Wilson, 2000). Other psycho-physiological measures, such as event related potentials (ERP), event related desynchronization (ERD), transient heart rate (HR), and electrodermal activity (EDA), may be useful for evaluating an operator's perception of critical environmental cues, that is, to determine if the operator has detected and perceived a task-relevant stimulus (Wilson, 2000). In addition, it is also possible to use psycho-physiological measures to monitor operators' environmental expectancies, that is, their physiological responses to upcoming events, as a measure of their current level of SA (Wilson, 2000).
The challenge lies in anticipating and avoiding the effects of adversity, and this depends on highly refined situation awareness. So it is in the area of operation sensing and monitoring that a game-changing innovation can be found. What is needed is to obtain digital situation awareness so as to anticipate cascade triggers in the critical infrastructure and deploy effective distributed supervisor control protocols that can avoid these triggers. Digital situation awareness can be derived from traffic flow and volume. The method envisioned to anticipate and avoid cascade triggers in the critical infrastructure is based on traffic flow and volume and is specified as follows:
Variable
Variable may refer to:* Variable , a logical set of attributes* Variable , a symbol that represents a quantity in an algebraic expression....
has changed, such as time. It is also a field of study concerned with perception of the environment critical to decision-makers in complex, dynamic areas from aviation
Aviation
Aviation is the design, development, production, operation, and use of aircraft, especially heavier-than-air aircraft. Aviation is derived from avis, the Latin word for bird.-History:...
, air traffic control
Air traffic control
Air traffic control is a service provided by ground-based controllers who direct aircraft on the ground and in the air. The primary purpose of ATC systems worldwide is to separate aircraft to prevent collisions, to organize and expedite the flow of traffic, and to provide information and other...
, power plant operations, military command and control, and emergency services such as fire fighting
Fire fighting
Firefighting is the act of extinguishing fires. A firefighter fights fires to prevent loss of life, and/or destruction of property and the environment...
and policing; to more ordinary but nevertheless complex tasks such as driving an automobile
Automobile
An automobile, autocar, motor car or car is a wheeled motor vehicle used for transporting passengers, which also carries its own engine or motor...
or bicycle
Bicycle
A bicycle, also known as a bike, pushbike or cycle, is a human-powered, pedal-driven, single-track vehicle, having two wheels attached to a frame, one behind the other. A person who rides a bicycle is called a cyclist, or bicyclist....
.
Situation awareness involves being aware of what is happening in the vicinity to understand how information, events, and one's own actions will impact goals and objectives, both immediately and in the near future. Lacking SA or having inadequate SA has been identified as one of the primary factors in accidents attributed to human error
Human Error
Human Error is the stage name of Rafał Kuczynski , a polish electronic musician, working mostly in the ambient music genre, produced only with a computer...
. Thus, SA is especially important in work domains where the information flow can be quite high and poor decisions may lead to serious consequences (e.g., pilot
Aviator
An aviator is a person who flies an aircraft. The first recorded use of the term was in 1887, as a variation of 'aviation', from the Latin avis , coined in 1863 by G. de la Landelle in Aviation Ou Navigation Aérienne...
ing an airplane, functioning as a soldier
Soldier
A soldier is a member of the land component of national armed forces; whereas a soldier hired for service in a foreign army would be termed a mercenary...
, or treating critically ill or injured patients).
Having complete, accurate and up-to-the-minute SA is essential where technological and situational complexity on the human decision-maker are a concern. SA has been recognized as a critical, yet often elusive, foundation for successful decision-making across a broad range of complex and dynamic systems, including aviation
Aviation
Aviation is the design, development, production, operation, and use of aircraft, especially heavier-than-air aircraft. Aviation is derived from avis, the Latin word for bird.-History:...
and air traffic control
Air traffic control
Air traffic control is a service provided by ground-based controllers who direct aircraft on the ground and in the air. The primary purpose of ATC systems worldwide is to separate aircraft to prevent collisions, to organize and expedite the flow of traffic, and to provide information and other...
, emergency response and military command and control operations, and offshore oil and nuclear power plant
Nuclear power plant
A nuclear power plant is a thermal power station in which the heat source is one or more nuclear reactors. As in a conventional thermal power station the heat is used to generate steam which drives a steam turbine connected to a generator which produces electricity.Nuclear power plants are usually...
management.
Definition
Although numerous definitions of SA have been proposed, Endsley's definition (1995b), "the perception of elements in the environment within a volume of time and space, the comprehension of their meaning, and the projection of their status in the near future," is firmly established and widely accepted. While some definitions are specific to the environment from which they were adapted, Endsley's definition is applicable across multiple task domains. Several other definitions of SA have been suggested, generally restating the same themes:- "accessibility of a comprehensive and coherent situation representation which is continuously being updated in accordance with the results of recurrent situation assessments" (Sarter & Woods, 1991)
- "the combining of new information with existing knowledgeKnowledgeKnowledge is a familiarity with someone or something unknown, which can include information, facts, descriptions, or skills acquired through experience or education. It can refer to the theoretical or practical understanding of a subject...
in working memoryWorking memoryWorking memory has been defined as the system which actively holds information in the mind to do verbal and nonverbal tasks such as reasoning and comprehension, and to make it available for further information processing...
and the development of a composite picture of the situation along with projections of future status and subsequent decisions as to appropriate courses of action to take" (Fracker, 1991b) - "the continuous extraction of environmental information along with integration of this information with previous knowledge to form a coherent mental picture, and the end use of that mental picture in directing further perceptionPerceptionPerception is the process of attaining awareness or understanding of the environment by organizing and interpreting sensory information. All perception involves signals in the nervous system, which in turn result from physical stimulation of the sense organs...
and anticipating future need" (Dominguez, Vidulich, Vogel, & McMillan, 1994) - "adaptive, externally-directed consciousnessConsciousnessConsciousness is a term that refers to the relationship between the mind and the world with which it interacts. It has been defined as: subjectivity, awareness, the ability to experience or to feel, wakefulness, having a sense of selfhood, and the executive control system of the mind...
that has as its products knowledge about a dynamic task environment and directed action within that environment" (Smith & Hancock, 1995) - "the ability to maintain a constant, clear mental picture of relevant information and the tactical situation including friendly and threat situations as well as terrain" (Dostal, 2007)
- SA is simply "knowing what is going on so you can figure out what to do" (Adam, 1993)
- "what you need to know not to be surprised" (Jeannot, Kelly, & Thompson, 2003)
- The term SA "is a shorthand description for "keeping track of what is going on around you in a complex, dynamic environment" (Moray, 2005, p. 4)
- The "aim of efficient SA is to keep the operator tightly coupled to the dynamics of the environment" (Moray, 2005, p. 4)
- Situation awareness is a state achieved when information that is qualitatively and quantitatively determined by given configuration as suitable for assumed role is made available to stakeholder by engaging them in to appropriate information exchange patterns. (Sorathia, 2008)
History
Although the term itself is fairly recent, the concept has roots in the history of military theoryMilitary theory
Military theory is the analysis of normative behavior and trends in military affairs and military history, beyond simply describing events in war and military theories, especially since the influence of Clausewitz in the nineteenth century attempt to encapsulate the complex cultural, political and...
—it is recognizable in Sun Tzu
Sun Tzu
Sun Wu , style name Changqing , better known as Sun Tzu or Sunzi , was an ancient Chinese military general, strategist and philosopher who is traditionally believed, and who is most likely, to have authored The Art of War, an influential ancient Chinese book on military strategy...
's The Art of War
The Art of War
The Art of War is an ancient Chinese military treatise that is attributed to Sun Tzu , a high ranking military general and strategist during the late Spring and Autumn period...
, for instance. The term itself, can be traced also to World War I
World War I
World War I , which was predominantly called the World War or the Great War from its occurrence until 1939, and the First World War or World War I thereafter, was a major war centred in Europe that began on 28 July 1914 and lasted until 11 November 1918...
, where it was recognized as a crucial component for crews in military aircraft (Press, 1986).
Before being widely adopted by human factors
Human factors
Human factors science or human factors technologies is a multidisciplinary field incorporating contributions from psychology, engineering, industrial design, statistics, operations research and anthropometry...
scientists in the 1990s, the term was first used by United States Air Force
United States Air Force
The United States Air Force is the aerial warfare service branch of the United States Armed Forces and one of the American uniformed services. Initially part of the United States Army, the USAF was formed as a separate branch of the military on September 18, 1947 under the National Security Act of...
(USAF) fighter aircrew returning from war in Korea
Korean War
The Korean War was a conventional war between South Korea, supported by the United Nations, and North Korea, supported by the People's Republic of China , with military material aid from the Soviet Union...
and Vietnam
Vietnam War
The Vietnam War was a Cold War-era military conflict that occurred in Vietnam, Laos, and Cambodia from 1 November 1955 to the fall of Saigon on 30 April 1975. This war followed the First Indochina War and was fought between North Vietnam, supported by its communist allies, and the government of...
(see Watts, 2004). They identified having good SA as the decisive factor in air combat
Aerial warfare
Aerial warfare is the use of military aircraft and other flying machines in warfare, including military airlift of cargo to further the national interests as was demonstrated in the Berlin Airlift...
engagements—the "ace factor" (Spick, 1988). Survival in a dogfight
Dogfight
A dogfight, or dog fight, is a form of aerial combat between fighter aircraft; in particular, combat of maneuver at short range, where each side is aware of the other's presence. Dogfighting first appeared during World War I, shortly after the invention of the airplane...
was typically a matter of observing the opponent's current move and anticipating his next move a fraction of a second before he could observe and anticipate his own. USAF pilots also came to equate SA with the "observe" and "orient" phases of the famous observe-orient-decide-act loop (OODA Loop
OODA Loop
The OODA loop is a concept originally applied to the combat operations process, often at the strategic level in military operations. It is now also often applied to understand commercial operations and learning processes...
) or Boyd cycle, as described by the USAF fighter ace and war theorist Col. John Boyd
John Boyd (military strategist)
Colonel John Boyd was a United States Air Force fighter pilot and Pentagon consultant of the late 20th century, whose theories have been highly influential in the military, sports, and business.-Biography:...
. In combat, the winning strategy is to "get inside" your opponent's OODA loop, not just by making your own decisions quicker, but also by having better SA than the opponent, and even changing the situation in ways that the opponent cannot monitor or even comprehend. Losing one's own SA, in contrast, equates to being "out of the loop."
Clearly, SA has far reaching applications as it is needed for individuals and teams to function effectively in their environment. Thus, we are beginning to see SA going beyond the field of aviation
Aviation
Aviation is the design, development, production, operation, and use of aircraft, especially heavier-than-air aircraft. Aviation is derived from avis, the Latin word for bird.-History:...
and work being conducted in a wide variety of domains. Currently, the study of SA is now being examined in such diverse areas as air traffic control
Air traffic control
Air traffic control is a service provided by ground-based controllers who direct aircraft on the ground and in the air. The primary purpose of ATC systems worldwide is to separate aircraft to prevent collisions, to organize and expedite the flow of traffic, and to provide information and other...
, nuclear power plant operation, vehicle operation and anesthesiology (Endsley, 1995b; Gaba, Howard & Small, 1995; Collier & Follesf, 1995; Bolstad, 2000, Sollenberger & Stein, 1995).
Related concepts
Several cognitive processes related to situation awareness are briefly described in this section. The matrix shown below attempts to illustrate the relationship among some of these concepts. Note that situation awareness and situation assessment are more commonly discussed in complex domains such as aviation and military operations and relate more to achieving immediate tactical objectives. Sensemaking and achieving understanding are more commonly found in industry and the organizational psychology literature and often relate to achieving long-term strategic objectives.| Phase | |||
| Process | Outcome | ||
| Objective | Tactical (short-term) | situation assessment | situation awareness |
| Strategic (long-term) | sensemaking | understanding | |
| Science (longer-term) | understand | predict | |
Situational understanding
Situation awareness is sometimes confused with the term "situational understanding." In the context of military command and control applications, situational understanding refers to the "product of applying analysis and judgment to the unit's situational awareness to determine the relationships of the factors present and form logical conclusions concerning threats to the force or mission accomplishment, opportunities for mission accomplishment, and gaps in information" (Dostal, 2007). Situational understanding is the same as Level 2 SA in the Endsley model—the comprehension of the meaning of the information as integrated with each other and in terms of the individual's goals. It is the "so what" of the data that is perceived.Situation assessment
Endsley (1995b, p. 36) argues that "it is important to distinguish the term situation awareness, as a state of knowledge, from the processes used to achieve that state. These processes, which may vary widely among individuals and contexts, will be referred to as situation assessment or the process of achieving, acquiring, or maintaining SA." Thus, in brief, situation awareness is viewed as "a state of knowledge," and situation assessment as "the processes" used to achieve that knowledge. Note that SA is not only produced by the processes of situation assessment, it also drives those same processes in a recurrent fashion. For example, one's current awareness can determine what one pays attention to next and how one interprets the information perceived (Endsley, 2000).Mental models
Accurate mental models are one of the prerequisites for achieving SA (Endsley & Jones, 1997; Sarter & Woods, 1991). A mental modelMental model
A mental model is an explanation of someone's thought process about how something works in the real world. It is a representation of the surrounding world, the relationships between its various parts and a person's intuitive perception about his or her own acts and their consequences...
can be described as a set of well-defined, highly-organized yet dynamic knowledge structures developed over time from experience (Glaser, 1989; Kozlowski, 1998). The volume of available data inherent in complex operational environments can overwhelm the capability of novice decision makers to attend, process, and integrate this information efficiently, resulting in information overload and negatively impacting their SA (Endsley, 1997). In contrast, experienced decision makers assess and interpret the current situation (Level 1 and 2 SA) and select an appropriate action based on conceptual patterns stored in their long-term memory as "mental models" (Serfaty, MacMillan, Entin, & Entin, 1997). Cues in the environment activate these mental models, which in turn guide their decision making process.
Sensemaking
Klein, Moon, and Hoffman (2006) distinguish between situation awareness and sensemakingSensemaking
Sensemaking is the process by which people give meaning to experience. While this process has been studied by other disciplines under other names for centuries, the term "sensemaking" has primarily marked three distinct but related research areas since the 1970s: Sensemaking was introduced to...
as follows:
...situation awareness is about the knowledge state that's achieved—either knowledge of current data elements, or inferences drawn from these data, or predictions that can be made using these inferences (Endsley, 1995b). In contrast, sensemaking is about the process of achieving these kinds of outcomes, the strategies, and the barriers encountered. (p. 71)
In brief, sensemaking
Sensemaking
Sensemaking is the process by which people give meaning to experience. While this process has been studied by other disciplines under other names for centuries, the term "sensemaking" has primarily marked three distinct but related research areas since the 1970s: Sensemaking was introduced to...
is viewed more as "a motivated, continuous effort to understand connections (which can be among people, places, and events) in order to anticipate their trajectories and act effectively" (Klein et al., 2006, p. 71) rather than the state of knowledge
Knowledge
Knowledge is a familiarity with someone or something unknown, which can include information, facts, descriptions, or skills acquired through experience or education. It can refer to the theoretical or practical understanding of a subject...
underlying situation awareness. Endsley (2004) points out that as an effortful process, sensemaking is actually considering a subset of the processes used to maintain situation awareness. In the vast majority of the cases, SA is instantaneous and effortless, proceeding from pattern recognition of key factors in the environment—"The speed of operations in activities such as sports, driving, flying and air traffic control
Air traffic control
Air traffic control is a service provided by ground-based controllers who direct aircraft on the ground and in the air. The primary purpose of ATC systems worldwide is to separate aircraft to prevent collisions, to organize and expedite the flow of traffic, and to provide information and other...
practically prohibits such conscious deliberation in the majority of cases, but rather reserves it for the exceptions." Endsley (2004) also points out that sensemaking is backward focused, forming reasons for past events, while situation awareness is typically forward looking, projecting what is likely to happen in order to inform effective decision processes.
Theoretical model of situation awareness
The most common theoretical framework of SA is provided by Dr. Mica Endsley (1995b). Endsley's model illustrates three stages or steps of SA formation: perception, comprehension, and projection.Perception (Level 1 SA): The first step in achieving SA is to perceive the status, attributes, and dynamics of relevant elements in the environment. Thus, Level 1 SA, the most basic level of SA, involves the processes of monitoring, cue detection, and simple recognition, which lead to an awareness of multiple situational elements (objects, events, people, systems, environmental factors) and their current states (locations, conditions, modes, actions).
Comprehension (Level 2 SA): The next step in SA formation involves a synthesis of disjointed Level 1 SA elements through the processes of pattern recognition, interpretation, and evaluation. Level 2 SA requires integrating this information to understand how it will impact upon the individual's goals and objectives. This includes developing a comprehensive picture of the world, or of that portion of the world of concern to the individual.
Projection (Level 3 SA): The third and highest level of SA involves the ability to project the future actions of the elements in the environment. Level 3 SA is achieved through knowledge of the status and dynamics of the elements and comprehension of the situation (Levels 1 and 2 SA), and then extrapolating this information forward in time to determine how it will affect future states of the operational environment.
Endsley's model of SA (see Figure 1 below) also illustrates several variables that can influence the development and maintenance of SA, including individual, task, and environmental factors. For example, individuals vary in their ability to acquire SA; thus, simply providing the same system and training will not ensure similar SA across different individuals. Endsley's model shows how SA "provides the primary basis for subsequent decision making and performance in the operation of complex, dynamic systems" (Endsley, 1995a, p. 65). Although alone it cannot guarantee successful decision making, SA does support the necessary input processes (e.g., cue recognition, situation assessment, prediction) upon which good decisions are based (Artman, 2000).
SA also involves both a temporal and a spatial component. Time is an important concept in SA, as SA is a dynamic construct, changing at a tempo dictated by the actions of individuals, task characteristics, and the surrounding environment. As new inputs enter the system, the individual incorporates them into this mental representation, making changes as necessary in plans and actions in order to achieve the desired goals. SA also involves spatial knowledge about the activities and events occurring in a specific location of interest to the individual. Thus, the concept of SA includes perception, comprehension, and projection of situational information, as well as temporal and spatial components.
In summary, the model consists of several key factors:
- PerceptionPerceptionPerception is the process of attaining awareness or understanding of the environment by organizing and interpreting sensory information. All perception involves signals in the nervous system, which in turn result from physical stimulation of the sense organs...
, comprehension, and projection as three levels of SA, - The role of goals and goal directed processing in directing attention and interpreting the significance of perceived information,
- The role of information salience in "grabbing" attention in a data-driven fashion, and the importance of alternating goal-driven and data-driven processing,
- The role of expectations (fed by the current model of the situation and by long-term memory stores) in directing attention and interpreting information,
- The heavy demands on limited working memory restricting SA for novices and for those in novel situations, but the tremendous advantages of mental models and pattern matching to prototypical schema that largely circumvent these limits,
- The use of mental models for providing a means for integrating different bits of information and comprehending its meaning (relevant to goals) and for allowing people to make useful projections of likely future events and states,
- Pattern matching to schemaSchema (psychology)A schema , in psychology and cognitive science, describes any of several concepts including:* An organized pattern of thought or behavior.* A structured cluster of pre-conceived ideas....
—prototypical states of the mental modelMental modelA mental model is an explanation of someone's thought process about how something works in the real world. It is a representation of the surrounding world, the relationships between its various parts and a person's intuitive perception about his or her own acts and their consequences...
—that provides rapid retrieval of comprehension and projection relevant to the recognized situation and in many cases single-step retrieval of appropriate actions for the situation.
For a more complete description of the model, see Endsley (1995b) and Endsley (2004). See also Endsley (2000) for a review of other models of SA.
Situation awareness in team operations
In many systems and organizations, people work not just as individuals, but as members of a teamTeam
A team comprises a group of people or animals linked in a common purpose. Teams are especially appropriate for conducting tasks that are high in complexity and have many interdependent subtasks.A group in itself does not necessarily constitute a team...
. Thus, it is necessary to consider the SA of not just individual team members, but also the SA of the team as a whole. To begin to understand what is needed for SA within teams, it is first necessary to clearly define what constitutes a team. A team is not just any group of individuals; rather teams have a few defining characteristics. As defined by Salas et al. (1992), a team is:
"a distinguishable set of two or more people who interact dynamically, interdependently and adaptively toward a common and valued goal/objective/mission, who have each been assigned specific roles or functions to perform, and who have a limited life span of membership."
Team SA
Team SA is defined as "the degree to which every team member possesses the SA required for his or her responsibilities" (Endsley, 1995b, p. 39; see also Endsley, 1989). The success or failure of a team depends on the success or failure of each of its team members. If any one of the team members has poor SA, it can lead to a critical error in performance that can undermine the success of the entire team. By this definition, each team member needs to have a high level of SA on those factors that are relevant for his or her job. It is not sufficient for one member of the team to be aware of critical information if the team member who needs that information is not aware.In a team, each member has a subgoal pertinent to his/her specific role that feeds into the overall team goal. Associated with each member's subgoal are a set of SA elements about which he/she is concerned. Team SA, therefore, can be represented as shown in Figure 2. As the members of a team are essentially interdependent in meeting the overall team goal, some overlap between each member's subgoal and their SA requirements will be present. It is this subset of information that constitutes much of team coordination. That coordination may occur as a verbal exchange, a duplication of displayed information, or by some other means.
Shared SA
Shared situation awareness can be defined as "the degree to which team members possess the same SA on shared SA requirements" (Endsley & Jones, 1997, p. 47; 2001, p. 48). As implied by this definition, there are information requirements that are relevant to multiple team members. A major part of teamwork involves the area where these SA requirements overlap—the shared SA requirements that exist as a function of the essential interdependency of the team members. In a poorly functioning team, two or more members may have different assessments on these shared SA requirements and thus behave in an uncoordinated or even counter-productive fashion. Yet in a smoothly functioning team, each team member shares a common understanding of what is happening on those SA elements that are common—shared SA. Thus, shared SA refers to the overlap between the SA requirements of the team members, as presented in Figure 3. As depicted by the clear areas of the figure, not all information needs to be shared. Clearly, each team member is aware of much that is not pertinent to the others on the team. Sharing every detail of each person's job would only create a great deal of "noise" to sort through to get needed information. It is only that information which is relevant to the SA requirements of each team member that is needed.Team SA model
The situation awareness of the team as a whole, therefore, is dependent upon both (1) a high level of SA among individual team members for the aspects of the situation necessary for their job; and (2) a high level of shared SA between team members, providing an accurate common operating picture of those aspects of the situation common to the needs of each member (Endsley & Jones, 2001). Endsley and Jones (1997; 2001) describe a model of team situation awareness as a means of conceptualizing how teams develop high levels of shared SA across members (see Figure 4). Each of these four factors—requirements, devices, mechanisms and processes—act to help build team and shared SA.1. Team SA Requirements – the degree to which the team members know which information needs to be shared, including their higher level assessments and projections (which are usually not otherwise available to fellow team members), and information on team members' task status and current capabilities.
2. Team SA Devices – the devices available for sharing this information, which can include direct communication (both verbal and non-verbal), shared displays (e.g., visual or audio displays, or tactile devices), or a shared environment. As non-verbal communication, such as gestures and display of local artifacts, and a shared environment are usually not available in distributed teams, this places far more emphasis on verbal communication and communication technologies for creating shared information displays.
3. Team SA Mechanisms – the degree to which team members possess mechanisms, such as shared mental models, which support their ability to interpret information in the same way and make accurate projections regarding each other's actions. The possession of shared mental models can greatly facilitate communication and coordination in team settings.
4. Team SA Processes – the degree to which team members engage in effective processes for sharing SA information which may include a group norm of questioning assumptions, checking each other for conflicting information or perceptions, setting up coordination and prioritization of tasks, and establishing contingency planning among others.
Measurement of situation awareness
While the SA construct has been widely researched, the multivariate nature of SA poses a considerable challenge to its quantification and measurement (for a detailed discussion on SA measurement, see Endsley & Garland, 2000; Fracker, 1991a; 1991b). In general, techniques vary in terms of direct measurement of SA (e.g., objective real-time probes or subjective questionnaires assessing perceived SA) or methods that infer SA based on operator behavior or performance. Direct measures are typically considered to be "product-oriented" in that these techniques assess an SA outcome; inferred measures are considered to be "process-oriented," focusing on the underlying processes or mechanisms required to achieve SA (Graham & Matthews, 2000). These SA measurement approaches are further described next.Objective measures of SA
Objective measures directly assess SA by comparing an individual's perceptions of the situation or environment to some "ground truth" reality. Specifically, objective measures collect data from the individual on his or her perceptions of the situation and compare them to what is actually happening to score the accuracy of their SA at a given moment in time. Thus, this type of assessment provides a direct measure of SA and does not require operators or observers to make judgments about situational knowledge on the basis of incomplete information. Objective measures can be gathered in one of three ways: real-time as the task is completed (e.g., "real-time probes" presented as open questions embedded as verbal communications during the task – Jones & Endsley, 2000), during an interruption in task performance (e.g., Situation Awareness Global Assessment Technique (SAGAT) – Endsley, 1995a, or the WOMBAT Situational Awareness and Stress Tolerance Test mostly used in aviation since the late 1980s and often called HUPEX in Europe), or post-test following completion of the task.Subjective measures of SA
Subjective measures directly assess SA by asking individuals to rate their own or the observed SA of individuals on an anchored scale (e.g., Participant Situation Awareness Questionnaire (PSAQ) – Strater, Endsley, Pleban, & Matthews, 2001; the Situation Awareness Rating Technique (SART) – Taylor, 1989). Subjective measures of SA are attractive in that they are relatively straightforward and easy to administer. However, several limitations should be noted. Individuals making subjective assessments of their own SA are often unaware of information they do not know (the "unknown unknowns"). Subjective measures also tend to be global in nature, and, as such, do not fully exploit the multivariate nature of SA to provide the detailed diagnostics available with objective measures. Nevertheless, self-ratings may be useful in that they can provide an assessment of operators' degree of confidence in their SA and their own performance. Measuring how SA is perceived by the operator may provide information as important as the operator's actual SA, since errors in perceived SA quality (over-confidence or under-confidence in SA) may have just as harmful an effect on an individual's or team's decision-making as errors in their actual SA (Endsley, 1998).Subjective estimates of an individual's SA may also be made by experienced observers (e.g., peers, commanders, or trained external experts). These observer ratings may be somewhat superior to self-ratings of SA because more information about the true state of the environment is usually available to the observer than to the operator, who may be focused on performing the task (i.e., trained observers may have more complete knowledge of the situation). However, observers have only limited knowledge about the operator's concept of the situation and cannot have complete insight into the mental state of the individual being evaluated. Thus, observers are forced to rely more on operators' observable actions and verbalizations in order to infer their level of SA. In this case, such actions and verbalizations are best assessed using performance and behavioral measures of SA, as described next.
Performance and behavioral measures of SA
Performance measures "infer" SA from the end result (i.e., task performance outcomes), based on the assumption that better performance indicates better SA. Common performance metrics include quantity of output or productivity level, time to perform the task or respond to an event, and the accuracy of the response or, conversely, the number of errors committed. The main advantage of performance measures is that these can be collected objectively and without disrupting task performance. However, although evidence exists to suggest a positive relation between SA and performance, this connection is probabilistic and not always direct and unequivocal (Endsley, 1995b). In other words, good SA does not always lead to good performance and poor SA does not always lead to poor performance (Endsley, 1990). Thus, performance measures should be used in conjunction with others measures of SA that directly assess this construct.Behavioral measures also "infer" SA from the actions that individuals choose to take, based on the assumption that good actions will follow from good SA and vice-versa. Behavioral measures rely primarily on observer ratings, and are, thus, somewhat subjective in nature. To address this limitation, observers can be asked to evaluate the degree to which individuals are carrying out actions and exhibiting behaviors that would be expected to promote the achievement of higher levels of SA (see, for example, the Situation Awareness Behaviorally Anchored Rating Scale (SABARS) – Matthews, Pleban, Endsley, & Strater, 2000; Strater et al., 2001). This approach removes some of the subjectivity associated with making judgments about an individual's internal state of knowledge by allowing them to make judgments about SA indicators that are more readily observable.
Process indices of SA
Process indices examine how individuals process information in their environment, such as by analyzing communication patterns between team members or using eye tracking devices. Team communication (particularly verbal communication) supports the knowledge building and information processing that leads to SA construction (Endsley & Jones, 1997). Thus, since SA may be distributed via communication, computational linguistics and machine learning techniques can be combined with natural language analytical techniques (e.g., Latent Semantic Analysis) to create models that draw on the verbal expressions of the team to predict SA and task performance (Bolstad, Cuevas, Gonzalez, & Schneider, 2005; Bolstad, Foltz, Franzke, Cuevas, Rosenstein, & Costello, 2007). Although evidence exists to support the utility of communication analysis for predicting team SA (Foltz, Bolstad, Cuevas, Franzke, Rosenstein, & Costello, in press), time constraints and technological limitations (e.g., cost and availability of speech recording systems and speech-to-text translation software) may make this approach less practical and viable in time-pressured, fast paced operations.Psycho-physiological measures also serve as process indices of operator SA by providing an assessment of the relationship between human performance and a corrected change in the operator's physiology (e.g., French, Clark, Pomeroy, Seymour, & Clarke, 2007). In other words, cognitive activity is associated with changes in the operator's physiological states. For example, the operator's overall functional state (as assessed using psycho-physiological measures, such as electroencephalographic (EEG
EEG
EEG commonly refers to electroencephalography, a measurement of the electrical activity of the brain.EEG may also refer to:* Emperor Entertainment Group, a Hong Kong-based entertainment company...
) data, eyeblinks, and cardiac activity) may provide an indication as to whether the operator is sleep fatigued at one end of the continuum, or mentally overloaded at the other end (Wilson, 2000). Other psycho-physiological measures, such as event related potentials (ERP), event related desynchronization (ERD), transient heart rate (HR), and electrodermal activity (EDA), may be useful for evaluating an operator's perception of critical environmental cues, that is, to determine if the operator has detected and perceived a task-relevant stimulus (Wilson, 2000). In addition, it is also possible to use psycho-physiological measures to monitor operators' environmental expectancies, that is, their physiological responses to upcoming events, as a measure of their current level of SA (Wilson, 2000).
Multi-faceted approach to SA measurement
The multivariate nature of SA significantly complicates its quantification and measurement, as it is conceivable that a metric may only tap into one aspect of the operator's SA. Further, studies have shown that different types of SA measures do not always correlate strongly with each other (cf. Durso, Truitt, Hackworth, Crutchfield, Nikolic, Moertl, Ohrt, & Manning, 1995; Endsley, Selcon, Hardiman, & Croft, 1998; Vidulich, 2000). Accordingly, rather than rely on a single approach or metric, valid and reliable measurement of SA should utilize a battery of distinct yet related measures that complement each other (e.g., Harwood, Barnett, & Wickens, 1988). Such a multi-faced approach to SA measurement capitalizes on the strengths of each measure while minimizing the limitations inherent in each.Digital situation awareness
The current paradigm for Cyber Security is based on protection. Protection depends on identifying vulnerabilities and applying countermeasures to neutralize their effects. These are complex human based activities whose results are uncertain and not capable of according 100% assurance. While used with some effect for components, applications, and stand-alone systems, the paradigm of protection is insufficient for assuring systems of systems, such as the nation's critical infrastructure and DOD's Global Information Grid. For systems of systems, the paradigm for Cyber Security must be based on resiliency. Resiliency is the ability to anticipate, avoid, withstand, minimize, and recover from the effects of adversity whether manmade or natural under all circumstances of use. The essential capabilities in composing, fielding, and operating resilient systems of systems are coordinated recovery time objectives, operation sensing and monitoring, digital situation awareness, distributed supervisory control, interoperability, and reconstitution of data and information.The challenge lies in anticipating and avoiding the effects of adversity, and this depends on highly refined situation awareness. So it is in the area of operation sensing and monitoring that a game-changing innovation can be found. What is needed is to obtain digital situation awareness so as to anticipate cascade triggers in the critical infrastructure and deploy effective distributed supervisor control protocols that can avoid these triggers. Digital situation awareness can be derived from traffic flow and volume. The method envisioned to anticipate and avoid cascade triggers in the critical infrastructure is based on traffic flow and volume and is specified as follows:
- Identify industry sectors of interest to cyber security resiliency
- Identify each enterprise and organization in each industry sector of interest
- Identify each computer system of interest in each enterprise and organization
- Identify each I/O port on each machine of interest
- Record traffic flow and volume on every port for every second of every day for up to twelve months
- Using recorded traffic flow and volume, determine expected normal operation based on derived upper and lower control limits for varying time intervals
- Using traffic flow and volume scenarios, derive operating protocols, such as shutdown, switch to backup, and switch to a designated alternate mode, for use by intelligent middlemen charged with distributed supervisory control of critical infrastructure operations
See also
- Single pilot resource management
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- Decision-making
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- Situated cognitionSituated cognitionSituated cognition poses that knowing is inseparable from doing by arguing that all knowledge is situated in activity bound to social, cultural and physical contexts....
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- Situational intelligenceSituational intelligenceSituational intelligence is the inherent ability for somebody to be intelligent when placed into certain scenarios in life and not in others. For example, one may excel when asked to complete a Rubik's Cube, but that same person will struggle if they enter a spelling bee....