Microsoft Dynamics
Encyclopedia
Microsoft Dynamics is a line of enterprise resource planning
(ERP) and customer relationship management
(CRM) software applications developed by Microsoft
. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services. There are 300,000 businesses that use Microsoft Dynamics applications and 10,000 Microsoft Dynamics reselling partners worldwide.
(ERP) and customer relationship management
(CRM) applications.
Microsoft Dynamics ERP is an enterprise resource planning application primarily geared toward midsize organizations as well as subsidiaries and divisions of larger organizations. Microsoft Dynamics ERP includes five primary products:
Also included are retail solutions:
Microsoft Dynamics CRM
is a multi-lingual customer relationship management application from Microsoft that provides sales, service, and marketing capabilities, and includes Microsoft Dynamics CRM Online.
Management Reporter for Microsoft Dynamics ERP is a financial reporting and analysis solution. Users can easily create income statements, balance sheet statements, cash flow statements and other financial reports without needing IT assistance. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.
is integrated ERP software that targets the business requirements of small and midsize enterprises; it competes with Microsoft Dynamics globally.
SAP Business ByDesign
is a hosted solution which is based on the SAP R/3 core. It is marketed towards small to medium enterprises (SME) who require an ERP and CRM solution that can grow with the business. Prices start from $149 USD per user per month.
Sage Business Solutions
provides end-to-end financial accounting software, ERP software, CRM software, and business intelligence
(BI) software solutions to small, midsize, and large businesses.
NetSuite
is a vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies.
Epicor
develops enterprise software targeted at mid-market companies primarily in the manufacturing, distribution, retail, hospitality, and services industries.
Blackbaud
develops a suite of financial management products designed towards higher education and non-profit organizations.
, a corporate vice president who leads the group’s sales, marketing, and operations teams; Hal Howard, a corporate vice president for Microsoft Dynamics ERP development; and Craig Unger, general manager for Microsoft Dynamics CRM. The Microsoft Business Solutions group is part of the Microsoft Business Division.
, Washington, approximately 20 minutes from the Microsoft campus in Redmond
. The business group also has principal offices in Fargo
, North Dakota
, and in Vedbæk
, Denmark
, north of Copenhagen
.
Microsoft Dynamics CRM entered the CRM market in 2003. The Microsoft Business Solutions group now includes the Microsoft Dynamics ERP product group and Microsoft Dynamics CRM product group.
Microsoft Dynamics industry solutions include Microsoft Dynamics POS (Point of Sale), introduced in 2009, and Microsoft Dynamics Retail Management System (RMS).
Enterprise resource planning
Enterprise resource planning systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application...
(ERP) and customer relationship management
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
(CRM) software applications developed by Microsoft
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services. There are 300,000 businesses that use Microsoft Dynamics applications and 10,000 Microsoft Dynamics reselling partners worldwide.
Products
Microsoft Dynamics is a line of enterprise resource planningEnterprise resource planning
Enterprise resource planning systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application...
(ERP) and customer relationship management
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
(CRM) applications.
Microsoft Dynamics ERP is an enterprise resource planning application primarily geared toward midsize organizations as well as subsidiaries and divisions of larger organizations. Microsoft Dynamics ERP includes five primary products:
- Microsoft Dynamics AX (formerly Axapta)
- Microsoft Dynamics GP (formerly Great Plains Software)
- Microsoft Dynamics NAVMicrosoft Dynamics NAVMicrosoft Dynamics NAV is an enterprise resource planning software product from Microsoft.The product is part of the Microsoft Dynamics family, and intended to assist with finance, manufacturing, customer relationship management, supply chains, analytics and electronic commerce for small and...
(formerly Navision) - Microsoft Dynamics SL (formerly Solomon IV)
- Microsoft Dynamics C5Microsoft Dynamics C5Microsoft Dynamics C5 is an enterprise resource planning software product from Microsoft .The product is part of the Microsoft Dynamics family, and intended to assist with finance, manufacturing, supply chains, analytics and electronic commerce for small and medium-sized enterprises...
(formerly Concorde C5)
Also included are retail solutions:
Microsoft Dynamics CRM
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging...
is a multi-lingual customer relationship management application from Microsoft that provides sales, service, and marketing capabilities, and includes Microsoft Dynamics CRM Online.
Management Reporter for Microsoft Dynamics ERP is a financial reporting and analysis solution. Users can easily create income statements, balance sheet statements, cash flow statements and other financial reports without needing IT assistance. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.
Industry solutions
Microsoft Dynamics offers ERP and CRM solutions for a range of industries. Solution providers build on the standard functionality in Microsoft Dynamics ERP and Microsoft Dynamics CRM applications to deliver industry-specific solutions through a network of channel partners. Industry solutions for Microsoft Dynamics ERP address needs for the following industries:- ConstructionConstructionIn the fields of architecture and civil engineering, construction is a process that consists of the building or assembling of infrastructure. Far from being a single activity, large scale construction is a feat of human multitasking...
- DistributionDistribution (business)Product distribution is one of the four elements of the marketing mix. An organization or set of organizations involved in the process of making a product or service available for use or consumption by a consumer or business user.The other three parts of the marketing mix are product, pricing,...
- EducationEducationEducation in its broadest, general sense is the means through which the aims and habits of a group of people lives on from one generation to the next. Generally, it occurs through any experience that has a formative effect on the way one thinks, feels, or acts...
- Financial servicesFinancial servicesFinancial services refer to services provided by the finance industry. The finance industry encompasses a broad range of organizations that deal with the management of money. Among these organizations are credit unions, banks, credit card companies, insurance companies, consumer finance companies,...
- GovernmentGovernmentGovernment refers to the legislators, administrators, and arbitrators in the administrative bureaucracy who control a state at a given time, and to the system of government by which they are organized...
- Healthcare
- ManufacturingManufacturingManufacturing is the use of machines, tools and labor to produce goods for use or sale. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale...
- Not for profit
- Professional servicesProfessional servicesProfessional services is an industry of infrequent, technical, or unique functions performed by independent contractors or by consultants whose occupation is the rendering of such services....
- RetailRetailRetail consists of the sale of physical goods or merchandise from a fixed location, such as a department store, boutique or kiosk, or by mail, in small or individual lots for direct consumption by the purchaser. Retailing may include subordinated services, such as delivery. Purchasers may be...
Certified for Microsoft Dynamics
Solutions that are Certified for Microsoft Dynamics are tested and proven to meet Microsoft’s standards for partner solutions. These solutions are designed for business and industry needs and tested and integrated with Microsoft Dynamics applications. In 2009, there were 750 Certified for Microsoft Dynamics solutions worldwide, with dozens more in the pipeline for 2010. Certification for ISV solutions is available through the VeriTest service of Lionbridge.- The Microsoft Dynamics Solution Finder helps customers find partner-built solutions that work with Microsoft Dynamics.
Competitors
SAP Business OneSAP Business One
SAP Business One is an integrated enterprise resource planning solution for small and medium-sized businesses, as well as divisions and subsidiaries of larger companies. Produced by SAP, the solution is intended to assist companies by providing support for sales, customer relationships, inventory,...
is integrated ERP software that targets the business requirements of small and midsize enterprises; it competes with Microsoft Dynamics globally.
SAP Business ByDesign
SAP Business ByDesign
SAP Business ByDesign is a fully integrated on-demand Enterprise Resource Planning and business management software solution for small and medium sized enterprises . It is a complete Software as a Service offering from SAP AG based at Walldorf, Germany.-Software-as-a-Service :SAP Business...
is a hosted solution which is based on the SAP R/3 core. It is marketed towards small to medium enterprises (SME) who require an ERP and CRM solution that can grow with the business. Prices start from $149 USD per user per month.
Sage Business Solutions
Sage Business Solutions
Sage Business Solutions provides end-to-end financial accounting software, Enterprise Resource Planning software, Customer Relationship Management software and Business Intelligence software solutions to large, mid-size and small business in Australia, New Zealand and the Pacific Islands.Sage...
provides end-to-end financial accounting software, ERP software, CRM software, and business intelligence
Business intelligence
Business intelligence mainly refers to computer-based techniques used in identifying, extracting, and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes....
(BI) software solutions to small, midsize, and large businesses.
NetSuite
NetSuite
NetSuite Inc. is the leading vendor of cloud-based Software-as-a-Service integrated business management software for mid-market enterprises and divisions of large companies, with over 10,000 organizations and a +$225 billion market cap...
is a vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies.
Epicor
Epicor
Epicor Software Corporation is a company selling business software to the manufacturing, distribution, retail and services industries. Epicor claims to have more than 33,000 customers in over 150 countries...
develops enterprise software targeted at mid-market companies primarily in the manufacturing, distribution, retail, hospitality, and services industries.
Blackbaud
Blackbaud
Blackbaud Inc. is a supplier of software and services specifically designed for nonprofit organizations. Its products focus on fundraising, website management, CRM, anayltics, financial management, ticketing, and education administration....
develops a suite of financial management products designed towards higher education and non-profit organizations.
Executive team
The Microsoft Business Solutions (MBS) business group is led by Kirill Tatarinov, a corporate vice president; Michael ParkMichael Park
-see also:* Michael Park School, a Steiner School in New Zealand* Michael Parks, actor and singer...
, a corporate vice president who leads the group’s sales, marketing, and operations teams; Hal Howard, a corporate vice president for Microsoft Dynamics ERP development; and Craig Unger, general manager for Microsoft Dynamics CRM. The Microsoft Business Solutions group is part of the Microsoft Business Division.
Operations
The Microsoft Business Solutions group is based in BellevueBellevue, Washington
Bellevue is a city in the Eastside region of King County, Washington, United States, across Lake Washington from Seattle. Long known as a suburb or satellite city of Seattle, it is now categorized as an edge city or a boomburb. The population was 122,363 at the 2010 census.Downtown Bellevue is...
, Washington, approximately 20 minutes from the Microsoft campus in Redmond
Redmond, Washington
Redmond is a city in King County, Washington, United States, located east of Seattle. The population was 54,144 at the 2010 census,up from 45,256 in 2000....
. The business group also has principal offices in Fargo
Fargo, North Dakota
Fargo is the largest city in the U.S. state of North Dakota and the county seat of Cass County. In 2010, its population was 105,549, and it had an estimated metropolitan population of 208,777...
, North Dakota
North Dakota
North Dakota is a state located in the Midwestern region of the United States of America, along the Canadian border. The state is bordered by Canada to the north, Minnesota to the east, South Dakota to the south and Montana to the west. North Dakota is the 19th-largest state by area in the U.S....
, and in Vedbæk
Vedbæk
Vedbæk is a small town in the municipality of Rudersdal , Denmark. It is located on the Øresund coast of Zealand, between Rungsted to the north and Skodsborg to the south. The town has a station on the busy Kystbanen railway line, approximately midway between Copenhagen and Helsingør...
, Denmark
Denmark
Denmark is a Scandinavian country in Northern Europe. The countries of Denmark and Greenland, as well as the Faroe Islands, constitute the Kingdom of Denmark . It is the southernmost of the Nordic countries, southwest of Sweden and south of Norway, and bordered to the south by Germany. Denmark...
, north of Copenhagen
Copenhagen
Copenhagen is the capital and largest city of Denmark, with an urban population of 1,199,224 and a metropolitan population of 1,930,260 . With the completion of the transnational Øresund Bridge in 2000, Copenhagen has become the centre of the increasingly integrating Øresund Region...
.
History
The Microsoft Business Solutions group formed in part from Microsoft’s acquisition of two software companies: Great Plains Software, acquired in April 2001, and Navision, acquired in July 2002.Microsoft Dynamics CRM entered the CRM market in 2003. The Microsoft Business Solutions group now includes the Microsoft Dynamics ERP product group and Microsoft Dynamics CRM product group.
Microsoft Dynamics industry solutions include Microsoft Dynamics POS (Point of Sale), introduced in 2009, and Microsoft Dynamics Retail Management System (RMS).