Cirquent
Encyclopedia
Cirquent is a consultancy company that provides IT
, Consulting
and Professional
services. The company headquarters is in Munich
, Germany
, with additional offices in Austria
, Switzerland
and the UK.
Cirquent offers consulting services for four key industries: automotive, banking, insurance, telecommunications and manufacturing, offering expertise in customer management, IT management, finance transformation, and application management solutions. Its services range from business process consulting to conceptual design, implementation and integration, as well as support, operation and maintenance of IT systems.
Cirquent's customers include Allianz Germany, BMW Group, Deutsche Börse, Heidelberger Druckmaschinen, Kabel Deutschland, Munich Re, O2, and T-Mobile.
In 2008, with 1.750 employees, the company generated sales of €260 million. Cirquent’s head office is in Munich, with further offices in Hamburg, Cologne, Frankfurt and Ettlingen as well as subsidiary offices in Austria, Switzerland and the United Kingdom.
and Barclays Bank.
Softlab was purchased by BMW AG in the 1990s and following the purchase of Rover Group
by BMW
, Softlab Ltd. acquired AT&T Istel Rover Group services growing overnight from a company of about 60 staff to one of over 500. With the acquisition came a move of headquarters into the Birmingham area and a remit to move the business form software tool vendors to CRM
and Contact center
System Integrators. The company continued to thrive but faced a major change in 2001 when BMW Group sold Rover and soon after the automotive team was sold to CSC.
Softlab continued to focus on CRM and Contact Centre projects partnering with leading suppliers such as Microsoft
(Dynamics CRM), Oracle
(Siebel), Genesys
, Interactive Intelligence, CDC
(Pivotal) and BMC
(Remedy). Following acquisitions, in 2008 Softlab was rebranded Cirquent to complete the transformation into an international CRM and Contact CentrE Systems Integrator.
In 2008 a majority 72.9% stake in Cirquent was taken by NTT Data
making Cirquent Ltd. part of the top 10 System Integrators in the world and bringing access to the resources of the NTT Data Group.
Information technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
, Consulting
Consultant
A consultant is a professional who provides professional or expert advice in a particular area such as management, accountancy, the environment, entertainment, technology, law , human resources, marketing, emergency management, food production, medicine, finance, life management, economics, public...
and Professional
Professional
A professional is a person who is paid to undertake a specialised set of tasks and to complete them for a fee. The traditional professions were doctors, lawyers, clergymen, and commissioned military officers. Today, the term is applied to estate agents, surveyors , environmental scientists,...
services. The company headquarters is in Munich
Munich
Munich The city's motto is "" . Before 2006, it was "Weltstadt mit Herz" . Its native name, , is derived from the Old High German Munichen, meaning "by the monks' place". The city's name derives from the monks of the Benedictine order who founded the city; hence the monk depicted on the city's coat...
, Germany
Germany
Germany , officially the Federal Republic of Germany , is a federal parliamentary republic in Europe. The country consists of 16 states while the capital and largest city is Berlin. Germany covers an area of 357,021 km2 and has a largely temperate seasonal climate...
, with additional offices in Austria
Austria
Austria , officially the Republic of Austria , is a landlocked country of roughly 8.4 million people in Central Europe. It is bordered by the Czech Republic and Germany to the north, Slovakia and Hungary to the east, Slovenia and Italy to the south, and Switzerland and Liechtenstein to the...
, Switzerland
Switzerland
Switzerland name of one of the Swiss cantons. ; ; ; or ), in its full name the Swiss Confederation , is a federal republic consisting of 26 cantons, with Bern as the seat of the federal authorities. The country is situated in Western Europe,Or Central Europe depending on the definition....
and the UK.
Cirquent offers consulting services for four key industries: automotive, banking, insurance, telecommunications and manufacturing, offering expertise in customer management, IT management, finance transformation, and application management solutions. Its services range from business process consulting to conceptual design, implementation and integration, as well as support, operation and maintenance of IT systems.
Cirquent's customers include Allianz Germany, BMW Group, Deutsche Börse, Heidelberger Druckmaschinen, Kabel Deutschland, Munich Re, O2, and T-Mobile.
In 2008, with 1.750 employees, the company generated sales of €260 million. Cirquent’s head office is in Munich, with further offices in Hamburg, Cologne, Frankfurt and Ettlingen as well as subsidiary offices in Austria, Switzerland and the United Kingdom.
Cirquent UK
Cirquent Ltd, a fully owned subsidiary of Cirquent GmbH, was founded in the UK, as Softlab Ltd., in 1989 to sell and support the Maestro product line. Initially based in Hammersmith the company expanded with the launch of Maestro II, a software development environment supporting major customer like British Gas plcBritish Gas plc
British Gas plc was formerly the monopoly gas supplier and is a private sector in the United Kingdom.- History :In the early 1900s the gas market in the United Kingdom was mainly run by county councils and small private firms...
and Barclays Bank.
Softlab was purchased by BMW AG in the 1990s and following the purchase of Rover Group
Rover Group
The Rover Group plc was the name given in 1986 to the British state-owned vehicle manufacturer previously known as British Leyland or BL. Owned by British Aerospace from 1988 to 1994, when it was sold to BMW, the Group was broken up in 2000 with the Rover and MG marques being acquired by the MG...
by BMW
BMW
Bayerische Motoren Werke AG is a German automobile, motorcycle and engine manufacturing company founded in 1916. It also owns and produces the Mini marque, and is the parent company of Rolls-Royce Motor Cars. BMW produces motorcycles under BMW Motorrad and Husqvarna brands...
, Softlab Ltd. acquired AT&T Istel Rover Group services growing overnight from a company of about 60 staff to one of over 500. With the acquisition came a move of headquarters into the Birmingham area and a remit to move the business form software tool vendors to CRM
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
and Contact center
Contact centre (business)
A contact centre is a facility used by companies to manage all client contact through a variety of mediums such as telephone, fax, letter, e-mail and increasingly, online live chat....
System Integrators. The company continued to thrive but faced a major change in 2001 when BMW Group sold Rover and soon after the automotive team was sold to CSC.
Softlab continued to focus on CRM and Contact Centre projects partnering with leading suppliers such as Microsoft
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
(Dynamics CRM), Oracle
Oracle Corporation
Oracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing hardware systems and enterprise software products – particularly database management systems...
(Siebel), Genesys
Genesys
Genesys may refer to:* Genesys Conferencing* Genesys Works* Genesys...
, Interactive Intelligence, CDC
CDC
-Government:* Caisse des dépôts et consignations, a French government-controlled financial institution* California Department of Corrections, the US state of California's prison system...
(Pivotal) and BMC
BMC Software
BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion...
(Remedy). Following acquisitions, in 2008 Softlab was rebranded Cirquent to complete the transformation into an international CRM and Contact CentrE Systems Integrator.
In 2008 a majority 72.9% stake in Cirquent was taken by NTT Data
NTT Data
is a system integration and IT consulting company of Nippon Telegraph and Telephone Group.Nippon Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967...
making Cirquent Ltd. part of the top 10 System Integrators in the world and bringing access to the resources of the NTT Data Group.