NICE Systems
Encyclopedia
NICE Systems Ltd. together with its subsidiaries, provides solution
s that enable enterprises and security organizations to extract insight from interactions, transactions and surveillance.
It offers a suite of business solution
s to capture, analyze, and impact customer interactions over various channels, including audio, email, chat, social media, and text messaging.
The company also provides securities trading and broker sales practices compliance applications to identify high-risk activities by monitoring and correlating various data elements comprising transactions, accounts, trader information, interactions and market activities; fraud prevention solutions for the identification of financial crimes, such as employee fraud or rogue trading, online and call center fraud, payment fraud, and ATM fraud; AML solution
s to detect suspicious money transfer activities and money laundering related issues with new accounts; and enterprise wide case management and investigation applications that are used to aggregate, analyze, and investigate risk related cases in the organization.
Further, it offers various security solution
s, such as voice platforms and applications; digital video platforms and applications; and lawful interception products, as well as provides professional, consultancy, and legacy services.
The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
NICE Systems offers its products through a network of distributors, system integrators, and strategic partners, as well as directly to end-users in North America, Europe, the Middle East and Africa, and the Asia Pacific.
The company’s shares are traded on NASDAQ as well as on the Tel Aviv Stock Exchange; where it is part of the TA-25 Index.
On July 28, 2009, Ze'ev Bregman was appointed as CEO, replacing Haim Shani; who stepped down to become the General Manager of the Ministry of Finance of the State of Israel.[1] As of September 30, 2010 the company has more than 2,700 employees worldwide.
s capture interactions, transactions and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media. They provide detailed insight about the business or security situation by applying real-time, cross-channel analytics to realize the intent of customers, and criminals such as terrorists or fraudsters, to enable proactive response for real-time impact.
The NICE Enterprise offering addresses the needs of businesses with intent-based solutions that optimize Customer Dynamics, the ongoing exchange of information and commerce between customers and companies. Driven by real-time, cross-channel analytics, NICE provides solution
s for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solution
s are implemented by contact centers of all sizes, branches, trading floors and back offices.
NICE Actimize
, a NICE Systems company, is the world’s largest financial crime, risk and compliance solutions provider. The company provides real-time and cross-channel fraud prevention, anti-money laundering, enterprise investigations, risk management and trading surveillance solutions built upon a single flexible software platform. Implemented by the majority of the world’s largest financial institutions, including all of the top 10 banks, the company’s solutions enable clients to mitigate financial crime risk, improve compliance, and reduce operational costs.
The NICE Security offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capture, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solution
s help organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solution
s are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.
s are implemented by contact centers of all sizes, branches, trading floors and back offices.
NICE Actimize solution
s are implemented by the majority of the world’s largest financial institutions, including all of the top 10 banks.
Implemented by the majority of the world’s largest financial institutions, including all of the top 10 banks, the company’s solution
s enable clients to mitigate financial crime risk, improve compliance, and reduce operational costs.
s serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies. Major clients include:
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s that enable enterprises and security organizations to extract insight from interactions, transactions and surveillance.
It offers a suite of business solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s to capture, analyze, and impact customer interactions over various channels, including audio, email, chat, social media, and text messaging.
The company also provides securities trading and broker sales practices compliance applications to identify high-risk activities by monitoring and correlating various data elements comprising transactions, accounts, trader information, interactions and market activities; fraud prevention solutions for the identification of financial crimes, such as employee fraud or rogue trading, online and call center fraud, payment fraud, and ATM fraud; AML solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s to detect suspicious money transfer activities and money laundering related issues with new accounts; and enterprise wide case management and investigation applications that are used to aggregate, analyze, and investigate risk related cases in the organization.
Further, it offers various security solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s, such as voice platforms and applications; digital video platforms and applications; and lawful interception products, as well as provides professional, consultancy, and legacy services.
The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
NICE Systems offers its products through a network of distributors, system integrators, and strategic partners, as well as directly to end-users in North America, Europe, the Middle East and Africa, and the Asia Pacific.
The company’s shares are traded on NASDAQ as well as on the Tel Aviv Stock Exchange; where it is part of the TA-25 Index.
On July 28, 2009, Ze'ev Bregman was appointed as CEO, replacing Haim Shani; who stepped down to become the General Manager of the Ministry of Finance of the State of Israel.[1] As of September 30, 2010 the company has more than 2,700 employees worldwide.
History
Nice Systems was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli ex-army colleagues. The company initially focused on developing solutions for security and defence applications; but soon refocused their efforts on civilian applications mainly for Contact center, Financial services and Business intelligence markets. [2]Products
NICE’s offerings for the enterprise and security sectors address three main needs: improving business performance, decreasing financial risk, and enhancing safety and security. NICE solutionSolution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s capture interactions, transactions and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media. They provide detailed insight about the business or security situation by applying real-time, cross-channel analytics to realize the intent of customers, and criminals such as terrorists or fraudsters, to enable proactive response for real-time impact.
The NICE Enterprise offering addresses the needs of businesses with intent-based solutions that optimize Customer Dynamics, the ongoing exchange of information and commerce between customers and companies. Driven by real-time, cross-channel analytics, NICE provides solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s are implemented by contact centers of all sizes, branches, trading floors and back offices.
NICE Actimize
Actimize
Actimize, a wholly owned subsidiary of NICE Systems, provides financial crime prevention, compliance and risk management products and services to the financial services industry. Primarily headquartered in New York City, Actimize sells its software to all types of firms and regulators worldwide...
, a NICE Systems company, is the world’s largest financial crime, risk and compliance solutions provider. The company provides real-time and cross-channel fraud prevention, anti-money laundering, enterprise investigations, risk management and trading surveillance solutions built upon a single flexible software platform. Implemented by the majority of the world’s largest financial institutions, including all of the top 10 banks, the company’s solutions enable clients to mitigate financial crime risk, improve compliance, and reduce operational costs.
The NICE Security offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capture, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s help organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.
Markets
NICE Enterprise solutionSolution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s are implemented by contact centers of all sizes, branches, trading floors and back offices.
NICE Actimize solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s are implemented by the majority of the world’s largest financial institutions, including all of the top 10 banks.
Implemented by the majority of the world’s largest financial institutions, including all of the top 10 banks, the company’s solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s enable clients to mitigate financial crime risk, improve compliance, and reduce operational costs.
Acquisitions
NICE has made a number of acquisitions, totaling $734m from 2005–2011, including cash and stock paid:- July 31, 2002: acquired Thales Contact Solutions (Previously Racal RecordersRacalRacal Electronics plc was once the third-largest British electronics firm. Listed on the London Stock Exchange and once a constituent of the FTSE 100 Index, Racal was a diversified company, offering products including: as voice and data recorders; point of sale terminals; laboratory instruments;...
) in the UK for $55 Million, from the Thales GroupThalesThales of Miletus was a pre-Socratic Greek philosopher from Miletus in Asia Minor, and one of the Seven Sages of Greece. Many, most notably Aristotle, regard him as the first philosopher in the Greek tradition...
. - June 1, 2005: acquired DictaphoneDictaphoneDictaphone was an American company, a producer of dictation machines—sound recording devices most commonly used to record speech for later playback or to be typed into print. The name "Dictaphone" is a trademark, but in some places it has also become a common way to refer to all such devices, and...
's Communications Recording Systems (CRS) assets for $42m. - September 1, 2005: acquired Hannamax Hi-Tech for $3m.
- January 4, 2006: acquired FAST Video Security for $33m.
- May 22, 2006: acquired Performix for $14m.
- July 7, 2006: acquired IEX Corporation for $205m, adding Contact center Workforce managementWorkforce managementWorkforce management encompasses all the activities needed to maintain a productive workforce. Sometimes referred to as HRMS systems, or even part of ERP systems...
and performance optimization solutions to its portfolio. - August 30, 2007: acquired Actimize for $281m, entering the Fraud PreventionFraudIn criminal law, a fraud is an intentional deception made for personal gain or to damage another individual; the related adjective is fraudulent. The specific legal definition varies by legal jurisdiction. Fraud is a crime, and also a civil law violation...
, Anti-money laundering and Risk managementRisk managementRisk management is the identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities...
solution markets. - April 8, 2008: acquired Quality Plus Group for $12m.
- August 31, 2009: acquired Hexagon System Engineering Ltd. for $11m.
- September 1, 2009: Actimize acquired Fortent for $73m.
- February 15, 2011: acquired CyberTech International for $60m.
Major Customers
NICE's solutionSolution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
s serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies. Major clients include:
EnteNICE Enterprise
- Air FranceAir FranceAir France , stylised as AIRFRANCE, is the French flag carrier headquartered in Tremblay-en-France, , and is one of the world's largest airlines. It is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam global airline alliance...
- American AirlinesAmerican AirlinesAmerican Airlines, Inc. is the world's fourth-largest airline in passenger miles transported and operating revenues. American Airlines is a subsidiary of the AMR Corporation and is headquartered in Fort Worth, Texas adjacent to its largest hub at Dallas/Fort Worth International Airport...
- American ExpressAmerican ExpressAmerican Express Company or AmEx, is an American multinational financial services corporation headquartered in Three World Financial Center, Manhattan, New York City, New York, United States. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average. The company is best...
- Bank Of AmericaBank of AmericaBank of America Corporation, an American multinational banking and financial services corporation, is the second largest bank holding company in the United States by assets, and the fourth largest bank in the U.S. by market capitalization. The bank is headquartered in Charlotte, North Carolina...
- ConvergysConvergysConvergys Corporation is a corporation based in Cincinnati, Ohio that provides solutions in customer management and information management. Customer management solutions include agent assisted, self-service and proactive care solutions tailored to the communications, financial services,...
- DIRECTVDirecTVDirecTV is an American direct broadcast satellite service provider and broadcaster based in El Segundo, California. Its satellite service, launched on June 17, 1994, transmits digital satellite television and audio to households in the United States, Latin America, and the Anglophone Caribbean. ...
- JP Morgan Chase
- Orange
- TeleperformanceTeleperformanceTeleperformance is a French customer service, technical support, call center and debt collection company with headquarters in Paris, France.The company operates in around 50 countries, including UK, Brazil, Chile, India, Philippines, China , Canada, Mexico, Colombia, Norway, Italy, USA, Costa...
- T-MobileT-MobileT-Mobile International AG is a German-based holding company for Deutsche Telekom AG's various mobile communications subsidiaries outside Germany. Based in Bonn, Germany, its subsidiaries operate GSM and UMTS-based cellular networks in Europe, the United States, Puerto Rico and the US Virgin Islands...
- Time WarnerTime WarnerTime Warner is one of the world's largest media companies, headquartered in the Time Warner Center in New York City. Formerly two separate companies, Warner Communications, Inc...
NICE Actimize
- The Bank of Tokyo-Mitsubishi UFJThe Bank of Tokyo-Mitsubishi UFJis the largest bank in Japan, which was established on January 1, 2006, with the merger of the Bank of Tokyo-Mitsubishi, Ltd. and UFJ Bank Ltd. The bank serves as the core retail and commercial banking arm of the Mitsubishi UFJ Financial Group....
- Bank of IrelandBank of IrelandThe Bank of Ireland is a commercial bank operation in Ireland, which is one of the 'Big Four' in both parts of the island.Historically the premier banking organisation in Ireland, the Bank occupies a unique position in Irish banking history...
- Citi
- CIMB Bank
- Credit AgricoleCrédit AgricoleCrédit Agricole S.A. is the largest retail banking group in France, second largest in Europe and the eighth largest in the world by Tier 1 capital according to The Banker magazine. It is also part of the CAC 40 stock market index....
- HSBCHSBCHSBC Holdings plc is a global banking and financial services company headquartered in Canary Wharf, London, United Kingdom. it is the world's second-largest banking and financial services group and second-largest public company according to a composite measure by Forbes magazine...
- Lloyds TSBLloyds TSBLloyds TSB Bank Plc is a retail bank in the United Kingdom. It was established in 1995 by the merger of Lloyds Bank, established in Birmingham, England in 1765 and traditionally considered one of the Big Four clearing banks, with the TSB Group which traces its origins to 1810...
- MastercardMasterCardMastercard Incorporated or MasterCard Worldwide is an American multinational financial services corporation with its headquarters in the MasterCard International Global Headquarters, Purchase, Harrison, New York, United States...
- MizuhoMizuho Financial Group, abbreviated as MHFG, or simply called Mizuho is a banking holding company headquartered in the Ōtemachi district of Chiyoda, Tokyo, Japan...
- Neovia
- UBS
- Washington MutualWashington MutualWashington Mutual, Inc. , abbreviated to WaMu, was a savings bank holding company and the former owner of Washington Mutual Bank, which was the United States' largest savings and loan association until its collapse in 2008....
- Wells FargoWells FargoWells Fargo & Company is an American multinational diversified financial services company with operations around the world. Wells Fargo is the fourth largest bank in the U.S. by assets and the largest bank by market capitalization. Wells Fargo is the second largest bank in deposits, home...
- VanguardThe Vanguard GroupThe Vanguard Group is an American investment management company based in Malvern, Pennsylvania, that manages approximately $1.6 trillion in assets. It offers mutual funds and other financial products and services to individual and institutional investors in the United States and abroad. Founder...
NICE Security
- Beijing Metro
- Dallas/Fort Worth International Airport
- Eiffel TowerEiffel TowerThe Eiffel Tower is a puddle iron lattice tower located on the Champ de Mars in Paris. Built in 1889, it has become both a global icon of France and one of the most recognizable structures in the world...
- Federal Aviation AdministrationFederal Aviation AdministrationThe Federal Aviation Administration is the national aviation authority of the United States. An agency of the United States Department of Transportation, it has authority to regulate and oversee all aspects of civil aviation in the U.S...
(FAA) - Miami-Dade Police DepartmentMiami-Dade Police DepartmentThe Miami-Dade Police Department , formerly known as the Metro-Dade County Police Department , Dade County Public Safety Department and the Dade County Sheriff's Office is a Limited Service County Police Department serving Miami-Dade County, Florida's unincorporated areas, although they have...
- National Railway Company of Belgium (SNCB)
- New Jersey TransitNew Jersey TransitThe New Jersey Transit Corporation is a statewide public transportation system serving the United States state of New Jersey, and New York, Orange, and Rockland counties in New York State...
(Public Transportation) - New York Police Department (NYPD)
- Parliament of IndiaParliament of IndiaThe Parliament of India is the supreme legislative body in India. Founded in 1919, the Parliament alone possesses legislative supremacy and thereby ultimate power over all political bodies in India. The Parliament of India comprises the President and the two Houses, Lok Sabha and Rajya Sabha...
- Port of MiamiPort of MiamiThe Dante B. Fascell Port of Miami is a seaport located in Biscayne Bay in Miami, Florida, United States. It is connected to Downtown Miami by Port Boulevard, a bridge over the Intracoastal Waterway. The port is located on Dodge Island, which is the combination of three historic islands that have...
- Shanghai Pudong International AirportShanghai Pudong International AirportShanghai Pudong International Airport is the primary international airport serving Shanghai, China, and a major aviation hub in Asia. The other major airport in Shanghai, Hongqiao, mainly serves domestic flights...
- Statue of LibertyStatue of LibertyThe Statue of Liberty is a colossal neoclassical sculpture on Liberty Island in New York Harbor, designed by Frédéric Bartholdi and dedicated on October 28, 1886...