Hampton Inn
Encyclopedia
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Hampton Hotels, Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton are the names of a brand of hotel
s trademarked by Hilton Worldwide. Most Hampton hotels are independently owned and operated by franchisees
, though a few are owned and/or managed by the Hilton Hotels Corporation
. Hotels marked Hampton Inn & Suites by Hilton offer suites in addition to the standard rooms found at a Hampton Inn. Most Hampton Hotels (Except the new Hampton Boutique Hotels) are considered limited-service hotels as they do not offer an on-site restaurant or amenities such as bell services and concierge found at full-service hotels. The Hampton hotel brand primarily caters to the budget-minded business and leisure traveler. As of October 2011, the chain comprises more than 1,800 hotels. An overwhelming majority of Hampton's properties are located in the United States
however, international locations include Canada
, Costa Rica
, Ecuador
, the United Kingdom
, and Mexico
.
Hampton Hotels are characterized by the 100% Satisfaction Guarantee. In 1989, Hampton became the first national hotel brand to offer such a promise. It states: "Friendly service, clean rooms and comfortable surroundings every time. If you’re not satisfied, we don’t expect you to pay. That’s our commitment & your guarantee. That’s 100% Hampton."
Hampton Hotels were originally launched as a division of Holiday Inn
, then owned by Promus Hotel Corporation
, a Memphis, Tennessee
, holding company that also owned Embassy Suites Hotels
and Doubletree
Hotels. In 1999, Promus Hotels was acquired by Hilton for $3.7 billion. Now, the Hampton brand is part of the Hilton Focused Service Group. The brand competes with AmericInn Hotels, La Quinta Inns & Suites, Comfort Inn/ Suites, Drury Inn/Suites
, Holiday Inn Express
, Fairfield Inn by Marriott
, and Baymont Inn & Suites
.
The first Hampton Inn opened in Memphis in the summer of 1984. It was a two-story, exterior entrance building with 128 guest rooms. This hotel was located at 1585 Sycamore View Road. The hotel remained "The World's First Hampton Inn" until it closed in August 2005. At that time, the hotel was sold by its current owner.
Originally, Hampton hotels were given great latitude to customize the room decor and free hot breakfasts to suit local tastes. However, since the acquisition by Hilton Hotels Corporation, the brand has focused on providing a consistent experience among all hotels in order to best meet guest expectations of quality service and comfortable accommodations. The brand now allows for localized packages for example a Casino Package or a Fallsview Indoor Waterpark
Package at the Hampton Inn at the Falls in Niagara Falls, Ontario Canada.
As of May 2011, there are over 1,700 Hampton locations worldwide.
Focused on "raising the bar" in customer service, the renovation upgraded at least 127 feature product changes, including the installation of curved shower curtain rods in guest bathrooms, the inclusion of hot items to the daily "On the House" continental breakfast
, and upgrading all of the brand's beds to the more luxurious "Cloud Nine Bed". The current slogan is "We love having you here".
Hampton Hotels, Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton are the names of a brand of hotel
Hotel
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms...
s trademarked by Hilton Worldwide. Most Hampton hotels are independently owned and operated by franchisees
Franchising
Franchising is the practice of using another firm's successful business model. The word 'franchise' is of anglo-French derivation - from franc- meaning free, and is used both as a noun and as a verb....
, though a few are owned and/or managed by the Hilton Hotels Corporation
Hilton Hotels Corporation
Hilton Worldwide is a global hospitality company. It is owned by the Blackstone Group, a private equity firm. As of July 2011 Hilton brands encompass 3,750 hotels with over 600,000 rooms in 84 countries...
. Hotels marked Hampton Inn & Suites by Hilton offer suites in addition to the standard rooms found at a Hampton Inn. Most Hampton Hotels (Except the new Hampton Boutique Hotels) are considered limited-service hotels as they do not offer an on-site restaurant or amenities such as bell services and concierge found at full-service hotels. The Hampton hotel brand primarily caters to the budget-minded business and leisure traveler. As of October 2011, the chain comprises more than 1,800 hotels. An overwhelming majority of Hampton's properties are located in the United States
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
however, international locations include Canada
Canada
Canada is a North American country consisting of ten provinces and three territories. Located in the northern part of the continent, it extends from the Atlantic Ocean in the east to the Pacific Ocean in the west, and northward into the Arctic Ocean...
, Costa Rica
Costa Rica
Costa Rica , officially the Republic of Costa Rica is a multilingual, multiethnic and multicultural country in Central America, bordered by Nicaragua to the north, Panama to the southeast, the Pacific Ocean to the west and the Caribbean Sea to the east....
, Ecuador
Ecuador
Ecuador , officially the Republic of Ecuador is a representative democratic republic in South America, bordered by Colombia on the north, Peru on the east and south, and by the Pacific Ocean to the west. It is one of only two countries in South America, along with Chile, that do not have a border...
, the United Kingdom
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
, and Mexico
Mexico
The United Mexican States , commonly known as Mexico , is a federal constitutional republic in North America. It is bordered on the north by the United States; on the south and west by the Pacific Ocean; on the southeast by Guatemala, Belize, and the Caribbean Sea; and on the east by the Gulf of...
.
Hampton Hotels are characterized by the 100% Satisfaction Guarantee. In 1989, Hampton became the first national hotel brand to offer such a promise. It states: "Friendly service, clean rooms and comfortable surroundings every time. If you’re not satisfied, we don’t expect you to pay. That’s our commitment & your guarantee. That’s 100% Hampton."
History
Holiday Inn
Holiday Inn is a brand of hotels, formally a economy motel chain, forming part of the British InterContinental Hotels Group . It is one of the world's largest hotel chains with 238,440 bedrooms and 1,301 hotels globally. There are currently 5 hotels in the pipeline...
, then owned by Promus Hotel Corporation
Promus Hotel Corporation
Promus Hotel Corporation was a hotel management and franchise company based in Memphis, Tennessee.- History :Promus Hotel Corporation's beginnings are tied to the original Holiday Inn company in Memphis, Tennessee. By 1974 Holiday Inn had diversified into several businesses that included a meat...
, a Memphis, Tennessee
Memphis, Tennessee
Memphis is a city in the southwestern corner of the U.S. state of Tennessee, and the county seat of Shelby County. The city is located on the 4th Chickasaw Bluff, south of the confluence of the Wolf and Mississippi rivers....
, holding company that also owned Embassy Suites Hotels
Embassy Suites Hotels
'Embassy Suites Hotels is a chain of upscale all-suite hotels trademarked by Hilton Worldwide. As of Feb. 22, 2011, there are 200 Embassy Suites Hotels in the United States, plus 8 Embassy Suites Hotels internationally. Similar to other Hilton brands, most Embassy Suites hotels are independently...
and Doubletree
Doubletree
.Doubletree by Hilton is a worldwide brand of upscale, full-service hotels and resorts trademarked by Hilton Worldwide. There are currently more than 220 locations with 55,000 rooms worldwide in the United States, Canada, Costa Rica, Peru, China, United Kingdom, Italy, Slovakia, Tanzania, Norway...
Hotels. In 1999, Promus Hotels was acquired by Hilton for $3.7 billion. Now, the Hampton brand is part of the Hilton Focused Service Group. The brand competes with AmericInn Hotels, La Quinta Inns & Suites, Comfort Inn/ Suites, Drury Inn/Suites
Drury Hotels
Drury Hotels, LLC, or Drury Hotels is a St. Louis, Missouri based corporation that operates over 130 hotels in a 20 state area.The company employs approximately 4,000 people....
, Holiday Inn Express
Holiday Inn Express
Holiday Inn Express is a mid-priced hotel chain within the InterContinental Hotels Group family of brands. As an "express" hotel, their focus is on offering limited services and a reasonable price. Standard amenities lean toward the convenient and practical which cater to business travelers and...
, Fairfield Inn by Marriott
Fairfield Inn by Marriott
Fairfield Inn by Marriott is a lower cost brand of hotels that are franchised by Marriott International. The intended use is for guests requiring simply a place to sleep with fewer amenities. This allows Marriott to offer lower prices than would otherwise be possible...
, and Baymont Inn & Suites
Baymont Inn & Suites
Baymont Inn & Suites is a hotel franchise owned by Wyndham Worldwide and based in the United States.The chain began as an idea by the current CEO of Marcus Corporation, Steven Marcus to create a limited-service, discount-priced motel chain. The first property, located in Oshkosh, Wisconsin, opened...
.
The first Hampton Inn opened in Memphis in the summer of 1984. It was a two-story, exterior entrance building with 128 guest rooms. This hotel was located at 1585 Sycamore View Road. The hotel remained "The World's First Hampton Inn" until it closed in August 2005. At that time, the hotel was sold by its current owner.
Originally, Hampton hotels were given great latitude to customize the room decor and free hot breakfasts to suit local tastes. However, since the acquisition by Hilton Hotels Corporation, the brand has focused on providing a consistent experience among all hotels in order to best meet guest expectations of quality service and comfortable accommodations. The brand now allows for localized packages for example a Casino Package or a Fallsview Indoor Waterpark
Fallsview Indoor Waterpark
Fallsview Indoor Waterpark is located on 5685 Falls Avenue in Niagara Falls, Ontario, Canada.-General information:The waterpark officially opened on May 2006. More than of water are used to operate this facility. There is a water oasis spanning that features high-speed water slides among other...
Package at the Hampton Inn at the Falls in Niagara Falls, Ontario Canada.
As of May 2011, there are over 1,700 Hampton locations worldwide.
Make it Hampton
In early 2004, Hampton kicked off a $100 million renovation of the entire brand entitled "Make it Hampton". While "Make It Hampton" was the brand's response to similar renovations by competitors, it was the first renovation of its kind to focus on a higher volume of updates.Focused on "raising the bar" in customer service, the renovation upgraded at least 127 feature product changes, including the installation of curved shower curtain rods in guest bathrooms, the inclusion of hot items to the daily "On the House" continental breakfast
Breakfast
Breakfast is the first meal taken after rising from a night's sleep, most often eaten in the early morning before undertaking the day's work...
, and upgrading all of the brand's beds to the more luxurious "Cloud Nine Bed". The current slogan is "We love having you here".