Civica
Encyclopedia
Civica Group Ltd is a market leader in specialist systems and outsourcing services that help organisations improve service delivery and efficiency. Civica is headquartered in London in the United Kingdom. It services around 1,800 customers worldwide with offices in the UK, Australia
, New Zealand
and North America
.
and led by Simon Downing who became chief executive. The Civica Group was officially formed from the public sector business of the Sanderson Group in 2003. The group was subsequently listed on the Alternative Investment Market
of the London Stock Exchange
in 2004. It was delisted in 2008 when it was acquired by 3i for £190 million.
Civica services fall into seven broad categories:
Recent examples of Civica projects include:
and Australia
. Services offered include corporate-level service transformations, electronic document management (EDM) systems, managed parking infrastructures, fully integrated IT infrastructures, E-payments systems and fully integrated database e-service solutions. The group works with 94 per cent of UK local authorities as well as most police forces in England & Wales.
Its systems manage £4 billion of local revenues and £1 billion in secure electronic transactions per year on behalf of local authorities including Manchester City Council
, Sunderland City Council, Hammersmith and Fulham, Enfield and Haringey.
(ANPR) to UK police forces as well as retail centres, hospitals and other commercial premises. The group provides anti-social behaviour reporting systems for 170 local authorities to support council and police forces’ community safety partnerships.
services to software licensing frameworks. The group also provides managed IT services including Virtual learning environment
s (VLE) for schools in Sheffield and Luton under the Building Schools for the Future
(BSF) programme. Civica supplies many thousands of schools and 50 UK universities.
Through its market-leading SPYDUS software, Civica supplies libraries with managed services and computer systems automating stock ordering, lending and tracking systems including the supply of remote access to library catalogues. Civica manages the library systems for the Government of Singapore’s Future Schools initiative. In the UK, Civica provides tailored library services for the eleven library services that are members of the South East Library Management Services (SELMS) consortium – meeting the needs of over three million library users in the region. In total, the group manages over 1,500 libraries world-wide.
, enterprises and the emergency services. It won Fleet Excellence awards in 2003, 2004, 2005 and 2006 as well as a Green Fleet award in 2006 for its use.
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...
, New Zealand
New Zealand
New Zealand is an island country in the south-western Pacific Ocean comprising two main landmasses and numerous smaller islands. The country is situated some east of Australia across the Tasman Sea, and roughly south of the Pacific island nations of New Caledonia, Fiji, and Tonga...
and North America
North America
North America is a continent wholly within the Northern Hemisphere and almost wholly within the Western Hemisphere. It is also considered a northern subcontinent of the Americas...
.
History
Civica was set up through a management buy-out from the Sanderson Group in 1999, backed by venture capitalist group Alchemy PartnersAlchemy Partners
Alchemy Partners is a British private equity firm, which specialises in leveraged management buyouts, management buy-ins and the provision of later stage development capital.Alchemy was founded in 1997 by Martin Bolland and Jon Moulton...
and led by Simon Downing who became chief executive. The Civica Group was officially formed from the public sector business of the Sanderson Group in 2003. The group was subsequently listed on the Alternative Investment Market
Alternative Investment Market
AIM is a sub-market of the London Stock Exchange, allowing smaller companies to float shares with a more flexible regulatory system than is applicable to the main market....
of the London Stock Exchange
London Stock Exchange
The London Stock Exchange is a stock exchange located in the City of London within the United Kingdom. , the Exchange had a market capitalisation of US$3.7495 trillion, making it the fourth-largest stock exchange in the world by this measurement...
in 2004. It was delisted in 2008 when it was acquired by 3i for £190 million.
Operations
Civica operates across the following market sectors offering specialised and managed services across the following markets:- Local GovernmentLocal governmentLocal government refers collectively to administrative authorities over areas that are smaller than a state.The term is used to contrast with offices at nation-state level, which are referred to as the central government, national government, or federal government...
- Social housing
- Parking enforcement & public protection
- Libraries & educationEducationEducation in its broadest, general sense is the means through which the aims and habits of a group of people lives on from one generation to the next. Generally, it occurs through any experience that has a formative effect on the way one thinks, feels, or acts...
- Mobile fleet & asset management
- Public protection
- Pension administration
- Health and Social CareHealth and Social CareIn the UK, Health and Social Care is a broad term that relates to integrated services that are available from health and social care providers...
- Legal
Civica services fall into seven broad categories:
- Service transformation
- Process improvement & departmental efficiency
- Resource support and optimisation
- Outsourced & managed IT services
- IT professional services
- Mobile working
- Software asset management
Recent examples of Civica projects include:
- Enfield Council - managed council tax and benefits administration system
- London Borough of GreenwichLondon Borough of GreenwichThe London Borough of Greenwich is an Inner London borough in south-east London, England. Taking its name from the historic town of Greenwich, the present borough was formed in 1965 by the amalgamation of the former area of the Metropolitan Borough of Greenwich with part of the Metropolitan...
- hosted financial system for control and reporting from software - Havering Council - assisting internal team’s implementation of an organisation-wide programme to drive efficiency savings
- Salvation ArmySalvation ArmyThe Salvation Army is a Protestant Christian church known for its thrift stores and charity work. It is an international movement that currently works in over a hundred countries....
Housing Association (SAHA) - Housing Management System and Contact Manager software to the housing association - City of York Council - Tranman fleet management system to drive improved utilisation and greater efficiency for its diverse fleet of vehicles
- London Borough of RedbridgeLondon Borough of RedbridgeThe London Borough of Redbridge is a London borough in outer north-east London. Its administrative headquarters is at Redbridge Town Hall in Ilford. The local authority is Redbridge London Borough Council.-Etymology:...
- digital video technology (DVR) as part of its overall CCTV infrastructure to capture bus lane, parking and moving traffic contraventions, streamline administration
Local Government
Civica provides specialist systems and outsourcing services to local authorities and their partners in the UK, EuropeEurope
Europe is, by convention, one of the world's seven continents. Comprising the westernmost peninsula of Eurasia, Europe is generally 'divided' from Asia to its east by the watershed divides of the Ural and Caucasus Mountains, the Ural River, the Caspian and Black Seas, and the waterways connecting...
and Australia
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...
. Services offered include corporate-level service transformations, electronic document management (EDM) systems, managed parking infrastructures, fully integrated IT infrastructures, E-payments systems and fully integrated database e-service solutions. The group works with 94 per cent of UK local authorities as well as most police forces in England & Wales.
Its systems manage £4 billion of local revenues and £1 billion in secure electronic transactions per year on behalf of local authorities including Manchester City Council
Manchester City Council
Manchester City Council is the local government authority for Manchester, a city and metropolitan borough in Greater Manchester, England. It is composed of 96 councillors, three for each of the 32 electoral wards of Manchester. Currently the council is controlled by the Labour Party and is led by...
, Sunderland City Council, Hammersmith and Fulham, Enfield and Haringey.
Social housing
Civica supplies housing management and data systems to housing development agencies with a focus on automating business processes. Solutions offered by Civica include integrated modern front office systems, mobile and collaborative working solutions, back office applications and infrastructure. Around one million social housing properties are managed through Civica systems.Enforcement
Civica supplies Automatic Number Plate RecognitionAutomatic number plate recognition
Automatic number plate recognition is a mass surveillance method that uses optical character recognition on images to read the license plates on vehicles. They can use existing closed-circuit television or road-rule enforcement cameras, or ones specifically designed for the task...
(ANPR) to UK police forces as well as retail centres, hospitals and other commercial premises. The group provides anti-social behaviour reporting systems for 170 local authorities to support council and police forces’ community safety partnerships.
Education & Libraries
Civica provides software and IT solutions to help improve education and learning services – ranging from shared learning environments and leading library managementLibrary management
Library management is a sub-discipline of institutional management that focuses on specific issues faced by libraries. Library management encompasses normal management tasks as well as intellectual freedom, anti-censorship, and fundraising tasks...
services to software licensing frameworks. The group also provides managed IT services including Virtual learning environment
Virtual learning environment
Defined largely by usage, the term virtual learning environment has most, if not all, of the following salient properties:* It is Web-based* It uses Web 2.0 tools for rich 2-way interaction* It includes a content management system...
s (VLE) for schools in Sheffield and Luton under the Building Schools for the Future
Building Schools for the Future
Building Schools for the Future is the name of the previous UK Government's investment programme in secondary school buildings in England. The program is very ambitious in its costs, timescales and objectives, with politicians from all English political parties supportive of the principle but...
(BSF) programme. Civica supplies many thousands of schools and 50 UK universities.
Through its market-leading SPYDUS software, Civica supplies libraries with managed services and computer systems automating stock ordering, lending and tracking systems including the supply of remote access to library catalogues. Civica manages the library systems for the Government of Singapore’s Future Schools initiative. In the UK, Civica provides tailored library services for the eleven library services that are members of the South East Library Management Services (SELMS) consortium – meeting the needs of over three million library users in the region. In total, the group manages over 1,500 libraries world-wide.
Mobile fleet and asset management
Civica has supplied asset and fleet management services to the public sector for 25 years. The company currently services around 500 customers including around 100 local authorities. Civica offers Tranman fleet software to local governmentLocal government
Local government refers collectively to administrative authorities over areas that are smaller than a state.The term is used to contrast with offices at nation-state level, which are referred to as the central government, national government, or federal government...
, enterprises and the emergency services. It won Fleet Excellence awards in 2003, 2004, 2005 and 2006 as well as a Green Fleet award in 2006 for its use.
Cave Tab
In April 2011 Civica UK, a wholly owned subsidiary of Civica Group, acquired specialised document and records management services provider Cave Tab. Cave Tab is a supplier to the public sector including local government, social housing, health care, enforcement and defence, as well as commercial customers.PSCAL
In May 2011 Civica acquired PSCAL, a financial management software and services provider for the NHS.External links
- http://www.guardianpublic.co.uk/civca-survey-council-managers Civica conference coverage,The GuardianThe GuardianThe Guardian, formerly known as The Manchester Guardian , is a British national daily newspaper in the Berliner format...
- http://www.guardianpublic.co.uk/public-private-sector-partnerships Civica Chief Executive Simon Downing discusses public-private partnerships, The GuardianThe GuardianThe Guardian, formerly known as The Manchester Guardian , is a British national daily newspaper in the Berliner format...
- http://www.civicaplc.com/NR/rdonlyres/2E6C2C25-581F-45FF-8078-4075386FE54E/1725/CivicaBrochure.pdf Civica service brochure
- http://www.localgov.co.uk/index.cfm?method=news.detail&id=66168 Civica company profile, Localgov.co.uk