The International Customer Service Institute
Encyclopedia
The International Customer Service Institute (TICSI) is an international organisation enabling the recognition and sharing of global best practice in customer service
. The International Customer Service Institute has developed The International Customer Service Standard (TICSS), the first global standard for customer service excellence.
Founded in 2005 and operating out of London
and Dubai
; the objective of The International Customer Service Institute (TICSI) is to inspire achievement of the highest standards of professionalism in all aspects of service quality in every international market.
recognised for their high standards in providing outstanding levels of service. TFPs will hold the franchise
for a region
and in addition they will be able to develop and grow their own partner network (Accredited Consulting Partners, ACPs). Partners will be trained and guided to be able to carry out implementation of The International Customer Service Standard.
Customer service
Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...
. The International Customer Service Institute has developed The International Customer Service Standard (TICSS), the first global standard for customer service excellence.
Founded in 2005 and operating out of London
London
London is the capital city of :England and the :United Kingdom, the largest metropolitan area in the United Kingdom, and the largest urban zone in the European Union by most measures. Located on the River Thames, London has been a major settlement for two millennia, its history going back to its...
and Dubai
Dubai
Dubai is a city and emirate in the United Arab Emirates . The emirate is located south of the Persian Gulf on the Arabian Peninsula and has the largest population with the second-largest land territory by area of all the emirates, after Abu Dhabi...
; the objective of The International Customer Service Institute (TICSI) is to inspire achievement of the highest standards of professionalism in all aspects of service quality in every international market.
The International Customer Service Standard
The International Customer Service Standard (TICSS) has been developed by The International Customer Service Institute (TICSI) with the objective of making it the cornerstone global standard of quality customer service. The drive of The International Customer Service Standard is to enable organisations to focus their attention on delivery of excellence in service quality and at the same time providing recognition of success through a formal certification scheme.Territory Franchise Partners
Territory Franchise Partners (TFPs) are holders of a geographic TICSI franchise. Organisations with experience and expertise in business improvement and an interest in service excellence may want to register to become Territory Franchise Partners (TFPs) or Accredited Consulting Partners (ACPs). Organisations will become part of a world class brandBrand
The American Marketing Association defines a brand as a "Name, term, design, symbol, or any other feature that identifies one seller's good or service as distinct from those of other sellers."...
recognised for their high standards in providing outstanding levels of service. TFPs will hold the franchise
Franchising
Franchising is the practice of using another firm's successful business model. The word 'franchise' is of anglo-French derivation - from franc- meaning free, and is used both as a noun and as a verb....
for a region
Region
Region is most commonly found as a term used in terrestrial and astrophysics sciences also an area, notably among the different sub-disciplines of geography, studied by regional geographers. Regions consist of subregions that contain clusters of like areas that are distinctive by their uniformity...
and in addition they will be able to develop and grow their own partner network (Accredited Consulting Partners, ACPs). Partners will be trained and guided to be able to carry out implementation of The International Customer Service Standard.
See also
- American National Standards Institute (ANSI)American National Standards InstituteThe American National Standards Institute is a private non-profit organization that oversees the development of voluntary consensus standards for products, services, processes, systems, and personnel in the United States. The organization also coordinates U.S. standards with international...
- British Standards Institution (BSI)
- Canadian Standards AssociationCanadian Standards AssociationThe Canadian Standards Association, also known as the CSA, is a not-for-profit Standards organization with the stated aim of developing standards for use in 57 different areas of specialisation...
- Countries in International Organization for StandardizationCountries in International Organization for StandardizationCountries in International Organization for Standardization is a list and map of the 162 members in the International Organization for Standardization and their membership status within the organization.-List:-Map:-Notes:...
- Deutsches Institut für NormungDeutsches Institut für Normungis the German national organization for standardization and is that country's ISO member body. DIN is a Registered German Association headquartered in Berlin...
, German Institute for Standardization (DIN) - European Committee for StandardizationEuropean Committee for StandardizationThe European Committee for Standardization or Comité Européen de Normalisation , is a non-profit organisation whose mission is to foster the European economy in global trading, the welfare of European citizens and the environment by providing an efficient infrastructure to interested parties for...
(CEN) - International Classification for StandardsInternational Classification for StandardsInternational Classification for Standards is an international classification system for technical standards. It is designed to cover every economic sector and virtually every activity of the humankind where technical standards may be used....
- StandardizationStandardizationStandardization is the process of developing and implementing technical standards.The goals of standardization can be to help with independence of single suppliers , compatibility, interoperability, safety, repeatability, or quality....
- Standards organizationStandards organizationA standards organization, standards body, standards developing organization , or standards setting organization is any organization whose primary activities are developing, coordinating, promulgating, revising, amending, reissuing, interpreting, or otherwise producing technical standards that are...