SupportSave
Encyclopedia
SupportSave Solutions, Inc. (NASDAQ
BB: SSVE) is a US
-based offshore
business process outsourcing
(BPO) company that provides customer relationship management
services, transcription
and captioning, and back office
support. The company serves clients in a variety of industries such as travel
and hospitality
, financial services
, technology
, telecommunications, consumer product
s, healthcare and insurance
, entertainment
and education
, and law enforcement
.
SupportSave is based in Los Angeles, California
, USA, but it also holds operations in the Philippines
. It claims to be
the fastest growing BPO company in the Philippines measured by Year over Year growth. For its fiscal year ending May 31, 2009, SupportSave reported 96% revenue growth over its previous fiscal year.
was to provide outsourced web-based customer management services to internet-based companies via chat and e-mail
. During that period, SupportSave had 100 clients and 400 employees and was essentially a call center taking no calls.
NASDAQ
The NASDAQ Stock Market, also known as the NASDAQ, is an American stock exchange. "NASDAQ" originally stood for "National Association of Securities Dealers Automated Quotations". It is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange. As of...
BB: SSVE) is a US
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
-based offshore
Offshore company
The term offshore company is ambiguous. It may refer to either:# A company which is incorporated outside the jurisdiction of its primary operations regardless of whether that jurisdiction is an offshore financial centre i.e...
business process outsourcing
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
(BPO) company that provides customer relationship management
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
services, transcription
Transcription (service)
A transcription service is a business which converts speech into a written or electronic text document. Transcription services are often provided for business, legal, or medical purposes. The most common type of transcription is from a spoken-language source into text such as a computer file...
and captioning, and back office
Back office
A back office is a part of most corporations where tasks dedicated to running the company itself takes place. The term "Back office" comes from the building layout of early companies where the front office would contain the sales and other customer-facing staff and the back office would be those...
support. The company serves clients in a variety of industries such as travel
Travel
Travel is the movement of people or objects between relatively distant geographical locations. 'Travel' can also include relatively short stays between successive movements.-Etymology:...
and hospitality
Hospitality
Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers...
, financial services
Financial services
Financial services refer to services provided by the finance industry. The finance industry encompasses a broad range of organizations that deal with the management of money. Among these organizations are credit unions, banks, credit card companies, insurance companies, consumer finance companies,...
, technology
Technology
Technology is the making, usage, and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a specific function. It can also refer to the collection of such tools, machinery, and procedures. The word technology comes ;...
, telecommunications, consumer product
Consumer product
A consumer product is generally any tangible personal property for sale and that is used for personal, family, or household for non-business purposes. The determination whether a good is a consumer product requires a factual finding, on a case-by-case basis...
s, healthcare and insurance
Insurance
In law and economics, insurance is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. Insurance is defined as the equitable transfer of the risk of a loss, from one entity to another, in exchange for payment. An insurer is a company selling the...
, entertainment
Entertainment
Entertainment consists of any activity which provides a diversion or permits people to amuse themselves in their leisure time. Entertainment is generally passive, such as watching opera or a movie. Active forms of amusement, such as sports, are more often considered to be recreation...
and education
Education
Education in its broadest, general sense is the means through which the aims and habits of a group of people lives on from one generation to the next. Generally, it occurs through any experience that has a formative effect on the way one thinks, feels, or acts...
, and law enforcement
Law enforcement agency
In North American English, a law enforcement agency is a government agency responsible for the enforcement of the laws.Outside North America, such organizations are called police services. In North America, some of these services are called police while others have other names In North American...
.
SupportSave is based in Los Angeles, California
Los Angeles, California
Los Angeles , with a population at the 2010 United States Census of 3,792,621, is the most populous city in California, USA and the second most populous in the United States, after New York City. It has an area of , and is located in Southern California...
, USA, but it also holds operations in the Philippines
Philippines
The Philippines , officially known as the Republic of the Philippines , is a country in Southeast Asia in the western Pacific Ocean. To its north across the Luzon Strait lies Taiwan. West across the South China Sea sits Vietnam...
. It claims to be
the fastest growing BPO company in the Philippines measured by Year over Year growth. For its fiscal year ending May 31, 2009, SupportSave reported 96% revenue growth over its previous fiscal year.
Current executives
- Christopher S. Johns, Founder, Chairman, and Chief Executive OfficerChief executive officerA chief executive officer , managing director , Executive Director for non-profit organizations, or chief executive is the highest-ranking corporate officer or administrator in charge of total management of an organization...
- Beatrice White, Vice-Presdent and Director of Operations
- David Foot, Chief Technical OfficerChief technical officerA chief technology officer is an executive-level position in a company or other entity whose occupant is focused on scientific and technological issues within an organization....
History
SupportSave was founded on May 2, 2007, by Christopher Johns and Aina Mae Dumlao. Its original business modelBusiness model
A business model describes the rationale of how an organization creates, delivers, and captures value...
was to provide outsourced web-based customer management services to internet-based companies via chat and e-mail
E-mail
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...
. During that period, SupportSave had 100 clients and 400 employees and was essentially a call center taking no calls.