Panda Express
Overview
 
Panda Express is a fast casual restaurant
Fast casual restaurant
A fast casual restaurant is a type of restaurant that does not offer full table service, but promises a higher quality of food and atmosphere than a fast food restaurant. In the US, it is a relatively new and growing concept positioned between fast food and casual dining...

 chain
Chain store
Chain stores are retail outlets that share a brand and central management, and usually have standardized business methods and practices. These characteristics also apply to chain restaurants and some service-oriented chain businesses. In retail, dining and many service categories, chain businesses...

 serving American Chinese cuisine
American Chinese cuisine
American Chinese cuisine refers to the style of food served by many Chinese restaurants in the United States. This type of cooking typically caters to Western tastes, and differs significantly from the original Chinese cuisine.-History:...

. It operates mainly inside the United States
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...

, in casino
Casino
In modern English, a casino is a facility which houses and accommodates certain types of gambling activities. Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions...

s, shopping mall
Shopping mall
A shopping mall, shopping centre, shopping arcade, shopping precinct or simply mall is one or more buildings forming a complex of shops representing merchandisers, with interconnecting walkways enabling visitors to easily walk from unit to unit, along with a parking area — a modern, indoor version...

s, supermarket
Supermarket
A supermarket, a form of grocery store, is a self-service store offering a wide variety of food and household merchandise, organized into departments...

s, airport
Airport
An airport is a location where aircraft such as fixed-wing aircraft, helicopters, and blimps take off and land. Aircraft may be stored or maintained at an airport...

s, train station
Train station
A train station, also called a railroad station or railway station and often shortened to just station,"Station" is commonly understood to mean "train station" unless otherwise qualified. This is evident from dictionary entries e.g...

s, strip plazas
Strip mall
A strip mall is an open-area shopping center where the stores are arranged in a row, with a sidewalk in front. Strip malls are typically developed as a unit and have large parking lots in front...

, theme parks, stadiums, college campuses and The Pentagon
The Pentagon
The Pentagon is the headquarters of the United States Department of Defense, located in Arlington County, Virginia. As a symbol of the U.S. military, "the Pentagon" is often used metonymically to refer to the Department of Defense rather than the building itself.Designed by the American architect...

. It is the largest chain of Chinese fast food restaurants in the United States.

In 2004, the company began opening stand-alone restaurants with drive-through
Drive-through
A drive-through, or drive-thru, is a type of service provided by a business that allows customers to purchase products without leaving their cars. The format was first pioneered in the United States in the 1930s but has since spread to other countries. The first recorded use of a bank using a drive...

 windows.

Panda Express has 1,321 restaurants covering 38 states and Puerto Rico.
Encyclopedia
Panda Express is a fast casual restaurant
Fast casual restaurant
A fast casual restaurant is a type of restaurant that does not offer full table service, but promises a higher quality of food and atmosphere than a fast food restaurant. In the US, it is a relatively new and growing concept positioned between fast food and casual dining...

 chain
Chain store
Chain stores are retail outlets that share a brand and central management, and usually have standardized business methods and practices. These characteristics also apply to chain restaurants and some service-oriented chain businesses. In retail, dining and many service categories, chain businesses...

 serving American Chinese cuisine
American Chinese cuisine
American Chinese cuisine refers to the style of food served by many Chinese restaurants in the United States. This type of cooking typically caters to Western tastes, and differs significantly from the original Chinese cuisine.-History:...

. It operates mainly inside the United States
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...

, in casino
Casino
In modern English, a casino is a facility which houses and accommodates certain types of gambling activities. Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions...

s, shopping mall
Shopping mall
A shopping mall, shopping centre, shopping arcade, shopping precinct or simply mall is one or more buildings forming a complex of shops representing merchandisers, with interconnecting walkways enabling visitors to easily walk from unit to unit, along with a parking area — a modern, indoor version...

s, supermarket
Supermarket
A supermarket, a form of grocery store, is a self-service store offering a wide variety of food and household merchandise, organized into departments...

s, airport
Airport
An airport is a location where aircraft such as fixed-wing aircraft, helicopters, and blimps take off and land. Aircraft may be stored or maintained at an airport...

s, train station
Train station
A train station, also called a railroad station or railway station and often shortened to just station,"Station" is commonly understood to mean "train station" unless otherwise qualified. This is evident from dictionary entries e.g...

s, strip plazas
Strip mall
A strip mall is an open-area shopping center where the stores are arranged in a row, with a sidewalk in front. Strip malls are typically developed as a unit and have large parking lots in front...

, theme parks, stadiums, college campuses and The Pentagon
The Pentagon
The Pentagon is the headquarters of the United States Department of Defense, located in Arlington County, Virginia. As a symbol of the U.S. military, "the Pentagon" is often used metonymically to refer to the Department of Defense rather than the building itself.Designed by the American architect...

. It is the largest chain of Chinese fast food restaurants in the United States.

In 2004, the company began opening stand-alone restaurants with drive-through
Drive-through
A drive-through, or drive-thru, is a type of service provided by a business that allows customers to purchase products without leaving their cars. The format was first pioneered in the United States in the 1930s but has since spread to other countries. The first recorded use of a bank using a drive...

 windows.

Panda Express has 1,321 restaurants covering 38 states and Puerto Rico. There used to be Panda Express locations in Japan.

The chain offers a variety of food such as Orange Chicken
Orange chicken
Orange chicken is a Chinese-American dish of Hunan origin. The variety of orange chicken most commonly found at American fast food restaurants consists of chopped, battered, and fried chicken pieces coated in a sweet orange-flavored chili sauce, which thickens or caramelizes to a glaze...

, Beijing Beef, Mandarin Chicken, and Kung Pao Chicken
Kung Pao chicken
Gong Bao chicken , a late Qing Dynasty official. Born in Guizhou, Ding served as head of Shandong province and later as governor of Sichuan province. His title was Gōng Bǎo , or palatial guardian. The name "Kung Pao" chicken is derived from this title....

. Combo meals are served with fried rice
Fried rice
Fried rice is a popular component of Asian cuisine, especially Chinese food. It is made from steamed rice stir-fried in a wok, often with other ingredients such as eggs, vegetables, and meat. It is sometimes served as the penultimate dish in Chinese banquets...

, steamed rice, chow mein
Chow mein
Chow mein is a Chinese term for a dish of stir-fried noodles, of which there are many varieties.-Etymology:...

, or mixed vegetables. No MSG
Monosodium glutamate
Monosodium glutamate, also known as sodium glutamate or MSG, is the sodium salt of glutamic acid, one of the most abundant naturally occurring non-essential amino acids....

 is added to any of the items at Panda Express after it has been delivered to the restaurant, nor does Panda Express purchase from any suppliers who add MSG prior to delivery.

Panda Express has its headquarters in Rosemead
Rosemead, California
Rosemead is a city in Los Angeles County, California, United States. As of the 2010 census, it had a population of 53,764. Rosemead is part of a cluster of cities, along with Arcadia, Temple City, Monterey Park, San Marino, and San Gabriel, in the west San Gabriel Valley with a growing Asian...

, California
California
California is a state located on the West Coast of the United States. It is by far the most populous U.S. state, and the third-largest by land area...

. It is a faster, casual representation of the more upscale Panda Inn
Panda Inn
Panda Inn is a chain of sit-down Chinese restaurants in California owned and operated by the Panda Restaurant Group. Its original founding goal was to bring new varieties of Chinese cuisine, such as Mandarin cuisine and Szechuan cuisine dishes, to Southern California, which had traditionally...

, from which the chain concept was derived.

History

The Panda Restaurant Group
Panda Restaurant Group
The Panda Restaurant Group, parent company of Panda Inn, Panda Express & Hibachi-San, was founded by Andrew and Peggy Cherng and Andrew's father, Master Chef Ming-Tsai Cherng, all of whom used to live in the Yangzhou region of China's Jiangsu province. They started their first Panda Inn restaurant...

, parent company of Panda Inn, Panda Express & Hibachi-San, was founded by Andrew and Peggy Cherng and Andrew's father, Master Chef Ming Tsai Cherng, all of whom used to live in the Yangzhou
Yangzhou
Yangzhou is a prefecture-level city in central Jiangsu Province, People's Republic of China. Sitting on the northern bank of the Yangtze River, it borders the provincial capital of Nanjing to the southwest, Huai'an to the north, Yancheng to the northeast, Taizhou to the east, and Zhenjiang across...

 region of China
China
Chinese civilization may refer to:* China for more general discussion of the country.* Chinese culture* Greater China, the transnational community of ethnic Chinese.* History of China* Sinosphere, the area historically affected by Chinese culture...

's Jiangsu
Jiangsu
' is a province of the People's Republic of China, located along the east coast of the country. The name comes from jiang, short for the city of Jiangning , and su, for the city of Suzhou. The abbreviation for this province is "苏" , the second character of its name...

 province. They started their first Panda Inn restaurant in 1973 in Pasadena, California
Pasadena, California
Pasadena is a city in Los Angeles County, California, United States. Although famous for hosting the annual Rose Bowl football game and Tournament of Roses Parade, Pasadena is the home to many scientific and cultural institutions, including the California Institute of Technology , the Jet...

.

In 1983, Donahue Schriber Real Estate, the manager of the Glendale Galleria
Glendale Galleria
The Glendale Galleria is a large three-story regional shopping mall located in downtown Glendale, California and is the second largest mall in Los Angeles County.- History :...

, invited the Cherngs to develop a fast-food version of Panda Inn for the Galleria's food court, and Panda Express was born. The chain has steadily expanded across the United States since then.

In 2007, The Panda Restaurant Group had annual sales of over $1 billion and over 13,000 employees.

In 2008, Andrew Cherng and his wife, Peggy, were the recipients of the 2008 City of Angels Award, given by the LAX Coastal Area Chamber of Commerce, for their contributions to the greater Los Angeles area.

Andrew Cherng '70 and his wife Peggy Tsiang Cherng '68 are alumni of Baker University
Baker University
Baker University is a private, residential university located in Baldwin City, Kansas, United States. Founded in 1858, it is the oldest university in Kansas and is affiliated with the United Methodist Church. Baker University is made up of four schools...

 in Baldwin City, Kansas
Baldwin City, Kansas
Baldwin City is a city in Douglas County, Kansas, United States about south of Lawrence and west of Gardner. As of the 2010 census, the city population was 4,515. It is part of the Lawrence, Kansas Metropolitan Statistical Area...

. Peggy Cherng also received her B.S. degree in applied mathematics from Oregon State University
Oregon State University
Oregon State University is a coeducational, public research university located in Corvallis, Oregon, United States. The university offers undergraduate, graduate and doctoral degrees and a multitude of research opportunities. There are more than 200 academic degree programs offered through the...

 in 1971, and her M.S. in Computer Science and doctoral degree in electrical engineering from the University of Missouri-Columbia
University of Missouri
The University of Missouri System is a state university system providing centralized administration for four universities, a health care system, an extension program, five research and technology parks, and a publishing press. More than 64,000 students are currently enrolled at its four campuses...

. Andrew Cherng also received his M.S. in Mathematics from the University of Missouri.

On November 23, 2009, it was announced that Panda Express had selected Trusonic
Trusonic
Mood Media North America is a commercial music company and a wholly owned subsidiary of Mood Media Corporation. Founded originally in 1999 as a small business unit SBU of the now defunct MP3.com, Trusonic provided background music to businesses...

 to provide Asian themed background music to its store locations.

On the ABC News
ABC News
ABC News is the news gathering and broadcasting division of American broadcast television network ABC, a subsidiary of The Walt Disney Company...

 TV program Nightline
Nightline
Nightline, or ABC News Nightline is a late-night news program broadcast by ABC in the United States, and has a franchised formula to other networks and stations elsewhere in the world. It airs weeknights, usually for 31 minutes. Created by Roone Arledge, the program featured Ted Koppel as its main...

, April 18, 2011, there was a feature segment on Panda Express and its success. The segment described how Andrew Cherng encourages his workers and management to go through various life-changing motivational programs, especially emphasizing Landmark Education
Landmark Education
Landmark Education LLC is a personal training and development company which offers educational programs in approximately 115 locations in more than 20 countries worldwide....

.

Overview

With approximately 1,372 locations, it is the largest Chinese fast food restaurant chain in the United States
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...

. Andrew Cherng feels that Panda Express food needs more care and concern than other fast food restaurants. Panda Express tries to pay employees $1-2 more per hour than other nearby fast-food restaurants to get employees to put the extra care and concern into the food.

The company's highest revenue location, bringing in over US$
United States dollar
The United States dollar , also referred to as the American dollar, is the official currency of the United States of America. It is divided into 100 smaller units called cents or pennies....

4 million annually, is located at the Ala Moana Center
Ala Moana Center
Ala Moana Center in Honolulu is the largest shopping mall in Hawaii, the fifteenth largest shopping mall in the United States, and the largest open-air shopping center in the world....

 food court in Honolulu, Hawaii
Honolulu, Hawaii
Honolulu is the capital and the most populous city of the U.S. state of Hawaii. Honolulu is the southernmost major U.S. city. Although the name "Honolulu" refers to the urban area on the southeastern shore of the island of Oahu, the city and county government are consolidated as the City and...

.

Further reading

  • Flanigan, James, "Fast Food Powerhouse", Asian Week
    AsianWeek
    AsianWeek was a widely circulated publication of Asian American news, across all Asian ethnic groups, providing coverage of Asian-American issues such as the killing of Vincent Chin, Asian American college admissions, and quotas on Chinese students in competitive San Francisco examination schools...

    , Nov. 30 - Dec. 6, 2001 issue. Associated Press
    Associated Press
    The Associated Press is an American news agency. The AP is a cooperative owned by its contributing newspapers, radio and television stations in the United States, which both contribute stories to the AP and use material written by its staff journalists...

     story.
  • Foodservice Equipment & Supplies (FE&S) magazine, Panda Express Profile
  • Andrew Cherng Profile - Asia Society
    Asia Society
    The Asia Society is a non-profit organization that focuses on educating the world about Asia. It has several centers in the United States and around the world Hong Kong, Manila, Mumbai, Seoul, Shanghai, and Melbourne...

    , Southern California.
  • Andrew Cherng interview, The Tavis Smiley Show
    The Tavis Smiley Show
    The Tavis Smiley Show is an American public broadcasting radio talk show. A television show, simply titled Tavis Smiley, is a late night television program on Public Broadcasting Service . Both shows feature Tavis Smiley as host....

    , original airdate November 14, 2006.
  • Jennings, Lisa, "Having words with Peggy Tsiang Cherng: chief executive and co-chair, Panda Restaurant Group", Nation's Restaurant News, August 1, 2005.
  • "Panda Express is Alumni Brainchild", @Mizzou, University of Missouri
    University of Missouri
    The University of Missouri System is a state university system providing centralized administration for four universities, a health care system, an extension program, five research and technology parks, and a publishing press. More than 64,000 students are currently enrolled at its four campuses...

    , Alumni Association magazine, January 2004.
  • Panda Restaurant Group Corporate Data - from Panda Restaurant Group website
  • Hirsch, Jerry, "Chinese fast-food chain Panda Express thrives on a diet of orange chicken Now celebrating its 25th year", Los Angeles Times, August 13, 2008
  • Bernstein, Charles, 'Manchu Leads the Working Race,' Restaurants & Institutions, August 1, 1994, p. 30.
  • Cebrzynski, Gregg, 'Panda Express Breaks TV Ad Campaign as Test to Raise Brand Awareness,' Nation's Restaurant News, August 9, 1999, p. 11.
  • Farkas, David, 'Fast and Friendly,' Chain Leader, March 2000, p. 72.
  • Glover, Kara, 'Success on Oriental (Food) Express,' Los Angeles Business Journal, September 25, 1995, p. 21.
  • Krantz, Matt, "Panda Express Spreads Chinese Food Across USA", USA Today, September 11, 2006
  • Marchetti, Michele, and Alisson, Lucas, 'Creating Panda-monium,' Sales & Marketing Management, January 1996, p. 14.
  • Martin, Richard, 'Panda Express: Bullish about the Bear,' Nation's Restaurant News, May 16, 1994, p. 86.
  • ------, 'Top Chi-Chi's, El Torito Execs Tackle Panda Push,' Nation's Restaurant News, August 7, 1995, p. 18
  • Walkup, Carolyn, 'Panda Express Promo Targets Takeout Business,' Nation's Restaurant News, February 28, 1994, p. 7.
  • "Panda Restaurant Group Founders Pledge $2.5 Million to Collins College", Polycentric, Cal Poly Pomona
    California State Polytechnic University, Pomona
    California State Polytechnic University, Pomona, or Cal Poly Pomona, is a public university located in Pomona, California, United States...

    , February 28, 2011

External links

The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
 
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