NetCracker Technology Corp., a subsidiary of NEC Corporation, is a provider of software and services for Operations Support Systems (OSS) and Business Support Systems

Business Support Systems

Business support systems are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services...

 (BSS). Its traditional clients are Tier 1 and Tier 2 Communications Service Providers

Communications Service Provider

A communications service provider or CSP is a service provider that transports information electronically. The term encompasses public and private companies in the telecom , Internet, cable, satellite, and managed services businesses.The market in which a communication service provider specializes...

, Fortune 500 companies, and the U.S. government. Select customers include Deutsche Telekom

Deutsche Telekom

Deutsche Telekom AG is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Europe....

, DiGi

DiGi

DiGi Telecommunications Sdn. Bhd., DBA DiGi, is a mobile service provider in Malaysia. It is owned in majority by Telenor ASA of Norway with 49%. On 24 May 1995 DiGi became the first telco in Malaysia to launch and operate a fully digital cellular network.They were also the first to offer GPRS and...

, Defense Information Systems Agency

Defense Information Systems Agency

The Defense Information Systems Agency is a United States Department of Defense agency that provides information technology and communications support to the President, Vice President, Secretary of Defense, the military Services, and the Combatant Commands.As part of the Base Realignment and...

, du

DU

- Universities and education :* Deakin University, in Australia* Delhi University, centrally located in Delhi, India* Disney University, a job training location at Walt Disney World, Florida, USA* Doshisha University, in Kyoto, Japan...

, France Telecom

France Télécom

France Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...

, Intelsat

Intelsat

Intelsat, Ltd. is a communications satellite services provider.Originally formed as International Telecommunications Satellite Organization , it was—from 1964 to 2001—an intergovernmental consortium owning and managing a constellation of communications satellites providing international broadcast...

, Maxis

Maxis Communications

Maxis Communications Berhad is a Malaysian cellular operator company headquartered at Kuala Lumpur, Malaysia. It was started in the year 1993. It uses the dialing pref ix identifier of "012" , "017" and “0142”. Their mobile services are provided over the 900 & 1800 MHz GSM band and as July 2005,...

, MGTS, Mobinil

Mobinil

Mobinil is one of Egypt's three mobile phone operators. Founded in 1998. The company is majority-owned and fully consolidated by France Télécom , which holds 71.25% of the shares in "Mobinil Telecom," the rest of the shares being held by Orascom Telecom...

, MTS

MTS

- Organizations :* Machine and Tractor Station, a state enterprise of agricultural machinery in the Soviet Union* Manitoba Teachers' Society, 1919-present, a Manitoba, Canada teacher union...

, NTT docomo

NTT DoCoMo

is the predominant mobile phone operator in Japan. The name is officially an abbreviation of the phrase, "do communications over the mobile network", and is also from a compound word dokomo, meaning "everywhere" in Japanese. Docomo provides phone, video phone , i-mode , and mail services...

, NTT Communications, Shaw Communications

Shaw Communications

Shaw Communications is Canada's largest telecommunications company that provides telephone, Canada's fastest Internet and television services as well as broadcasting and soon Wifi. Shaw is headquartered in Calgary, Alberta...

, Sprint

Sprint Nextel

Sprint Nextel Corporation is an American telecommunications company based in Overland Park, Kansas. The company owns and operates Sprint, the third largest wireless telecommunications network in the United States, with 53.4 million customers, behind Verizon Wireless and AT&T Mobility...

, Swisscom

Swisscom

Swisscom AG is a major telecommunications provider in Switzerland. Along with Swiss Post, it is a successor company to the former state-owned PTT. Its headquarters are located at Worblaufen near Bern...

, Telecom New Zealand

Telecom New Zealand

Telecom New Zealand is a New Zealand-wide communications service provider , providing fixed line telephone services, a mobile network, an internet service provider , a major ICT provider to NZ businesses , and a wholesale network infrastructure provider to other NZ CSPs...

, Telstra

Telstra

Telstra Corporation Limited is an Australian telecommunications and media company, building and operating telecommunications networks and marketing voice, mobile, internet access and pay television products and services....

, TELUS

TELUS

Telus is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video, and satellite television. The company is based in Burnaby, British Columbia, part of Greater Vancouver...

, tw telecom, UPC Broadband

UPC Broadband

UPC Broadband is a Pan-European Communications company owned by Liberty Global and is active in several European countries providing bundled cable television, internet and telephone services....

, the U.S. Army, Videotron

Vidéotron

Vidéotron GP is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services. Currently, the company primarily serves Quebec, as well as the francophone...

, and VimpelCom Group. The company also offers consulting and managed services

Managed services

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of Production Support and lifecycle build/maintenance activities...

.

Headquartered in Waltham, Massachusetts

Waltham, Massachusetts

Waltham is a city in Middlesex County, Massachusetts, United States, was an early center for the labor movement, and major contributor to the American Industrial Revolution. The original home of the Boston Manufacturing Company, the city was a prototype for 19th century industrial city planning,...

, NetCracker maintains development facilities in the United States, Russia, Ukraine, and India, and has operations in North America, Europe, South Africa, Latin America, the Middle East, and the Asia-Pacific region. It also operates University Educational Training Centers in eight cities in Russia and Ukraine.

History

NetCracker Technology Corp. was co-founded in 1993 by Dr. Michael Feinberg, currently NetCracker’s Chief Technical Officer, and Bonnie Ward, the company’s Vice President of Corporate Initiatives. In 2008, after 15 years of independent growth, the company was acquired by NEC Corporation and became a wholly owned subsidiary of NEC.

In early 2010, NetCracker initiated a large-scale expansion whereby NEC consolidated its Telecom Operations and Management Solutions software and services business under NetCracker.

In September 2011, NetCracker acquired Subex Ltd.’s provisioning and activation assets and business.

Acquisitions

• In October 2008, NEC Corporation acquired NetCracker, which then became a wholly owned subsidiary of NEC.
• In early 2010, NetCracker Technology underwent a large-scale expansion whereby NEC consolidated its Telecom Operations and Management Solutions software and services business under NetCracker.
• In September 2011, NetCracker announced that it had acquired Subex Ltd.’s Activation and Provisioning assets and business.

Products and services

NetCracker’s products focus on Operations Support Systems

Operations support system

Operations support systems are computer systems used by telecommunications service providers. The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network...

 (OSS) and Business Support Systems

Business Support Systems

Business support systems are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services...

 (BSS) for Communications Service Providers

Communications Service Provider

A communications service provider or CSP is a service provider that transports information electronically. The term encompasses public and private companies in the telecom , Internet, cable, satellite, and managed services businesses.The market in which a communication service provider specializes...

 worldwide. NetCracker’s Solution Delivery Division has been appraised at CMMI Level 5, and Release 8.2 of its Telecom Operations and Management Solution suite has received TM Forum

TM Forum

The TeleManagement Forum formerly the Network Management Forum, is an international non-profit industry association, for service providers and their suppliers in the information industry, the telecommunications industry and the entertainment industry.Members include telephone companies, cable...

’s Frameworx 10 Product Conformance Mark, indicating adoption of and conformance to TM Forum’s most accepted and applicable standards.

NetCracker’s products suite covers the following eight domains: Customer Management, Product Management, Revenue Management, End-User Devices, Service Fulfillment & Assurance, IT Platforms, Resource Management, and Network Management. It includes products for Operations Support Systems, Business Support Systems

Business Support Systems

Business support systems are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services...

, CRM

CRM

- Sales and marketing :* Customer relationship management, processes implemented by a company to handle its contact with its customers* cause-related marketing, a type of marketing* Courtesy reply mail, a type of business mail- Companies and institutions :...

, Billing Mediation

Billing Mediation Platform

A billing mediation platform is a system used to convert data of certain datatypes to other datatypes, usually for billing purposes. Billing Mediation Platforms are used mostly by telephone companies, who typically need to process UDRs...

, Telecommunications Billing

Telecommunications billing

Telecommunications billing is the process of adding together rated calls or services for a certain user or group of users, applying discounts and preparing the data for invoicing.Billing is also the name for the entire process of creating an invoice...

, Telecommunications Rating

Telecommunications rating

In telecommunications rating is the activity of determining the cost of a particular call. The rating process involves converting call-related data into a monetary-equivalent value....

, Service Fulfillment

Service fulfillment

Fulfillment of telecommunications services involves a series of supply chain activities responsible for assembling and making services available to subscribers...

, Order Management

Order management system

An order management system, or OMS, is a computer software system used in a number of industries for order entry and processing.- Electronic commerce and catalogers :...

, Home Network

Home network

A home network or home area network is a residential local area network . It is used for communication between digital devices typically deployed in the home, usually a small number of personal computers and accessories, such as printers and mobile computing devices...

, Mobile Device Management

Mobile device management

Mobile Device Management software secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises...

, Outside Plant

Outside plant

In telecommunication, the term outside plant has the following meanings:*In civilian telecommunications, outside plant refers to all of the physical cabling and supporting infrastructure , and any associated hardware located between a demarcation point in a switching facility and a demarcation...

, IT Service Management

IT Service Management

IT service management is a discipline for managing information technology systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction...

, Configuration Management

Configuration management

Configuration management is a field of management that focuses on establishing and maintaining consistency of a system or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.For information assurance, CM...

, Network Planning and Design

Network planning and design

Network planning and design is an iterative process, encompassingtopological design, network-synthesis, and network-realization, and is aimed at ensuring that a new network or service meets the needs of the subscriber and operator....

, Network Resource Planning

Network resource planning

Network Resource Planning is an enhanced process of network planning that incorporates the disciplines of business planning, marketing, and engineering to develop integrated, dynamic master plans for all domains of communications networks....

, and Network Management

Network management

Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems....

. The company also offers a full suite of Professional Services that include Consulting, Solution Delivery, Outsourcing and Operations and Maintenance.