Business Support Systems
Encyclopedia
Business support systems (BSS) are the components that a telephone operator
or telco
uses to run its business operations towards customer. BSS and OSS
platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.
The role of business support systems in a service provider is to cover four main areas:
). Customer management also covers requirements for partner management and 24x7 web-based customer self-service. Customer management can also be thought of as full-fledged customer relationship management systems implemented to help customer care agents handle the customers in a better and more informed manner.
Telephone operator
A telephone operator is either* a person who provides assistance to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay phone, collect calls , calls which are billed to a credit card, station-to-station and person-to-person calls, and certain...
or telco
Telephone company
A telephone company is a service provider of telecommunications services such as telephony and data communications access. Many were at one time nationalized or state-regulated monopolies...
uses to run its business operations towards customer. BSS and OSS
Operations support system
Operations support systems are computer systems used by telecommunications service providers. The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network...
platforms are linked in the need to support various end to end services. Each area has its own data and service responsibilities.
Role of business support systems
Basically it deals with the taking of orders, payment issues, and revenues.The role of business support systems in a service provider is to cover four main areas:
- Product management
- Customer management
- Revenue management
- Order management
Product management
Product management supports product development, the sales and management of products, offers and bundles to businesses and mass-market customers. Product management regularly includes offering cross-product discounts, appropriate pricingCustomer management
Service providers require a single view of the customer and regularly need to support complex hierarchies across customer-facing applications (customer relationship managementCustomer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
). Customer management also covers requirements for partner management and 24x7 web-based customer self-service. Customer management can also be thought of as full-fledged customer relationship management systems implemented to help customer care agents handle the customers in a better and more informed manner.