Service fulfillment
Encyclopedia
Fulfillment of telecommunications services involves a series of supply chain
activities responsible for assembling and making services available to subscribers. These activities delineate an operational infrastructure whose efficiency relies upon its ability to allow a communications service provider
(CSP) to match the supply of services with demand in an economical way and with consistently high levels of quality and reliability.
To achieve these goals, the design of service fulfillment platforms take into consideration the following:
Data transparency: Making data available across the enterprise, regardless of source, while keeping it accurate
Process mechanization/automation: Completing more processes quicker and more successfully for better business performance
Inventory management: Understanding the status of inventory to ensure supply will be available to meet forecast (or actual) demand
Asset monetization: Driving enterprise valuation with the efficient use of assets
. Service fulfillment plays a critical role as well in ensuring a “first time right” customer experience.
Customer satisfaction in the telecommunications industry stems from adequate service provisioning, value for money, loyalty and relationship management. An efficient service fulfillment platform automates service order processing to gain speed via flowthrough capabilities and to reduce the service order fallout that results from manual processes. This is being recognized by CSPs as they increasingly look to their suppliers for help in achieving higher levels of automation.
, Netadmin Systems, Telcordia, Amdocs
, Oracle
, NetCracker
, Comptel
, HP, Tecnotree
, and Ericsson
.
Supply chain
A supply chain is a system of organizations, people, technology, activities, information and resources involved in moving a product or service from supplier to customer. Supply chain activities transform natural resources, raw materials and components into a finished product that is delivered to...
activities responsible for assembling and making services available to subscribers. These activities delineate an operational infrastructure whose efficiency relies upon its ability to allow a communications service provider
Communications Service Provider
A communications service provider or CSP is a service provider that transports information electronically. The term encompasses public and private companies in the telecom , Internet, cable, satellite, and managed services businesses.The market in which a communication service provider specializes...
(CSP) to match the supply of services with demand in an economical way and with consistently high levels of quality and reliability.
To achieve these goals, the design of service fulfillment platforms take into consideration the following:
Data transparency: Making data available across the enterprise, regardless of source, while keeping it accurate
Process mechanization/automation: Completing more processes quicker and more successfully for better business performance
Inventory management: Understanding the status of inventory to ensure supply will be available to meet forecast (or actual) demand
Asset monetization: Driving enterprise valuation with the efficient use of assets
Processes
The supply chain activities in service fulfillment involve the following processes:- Service design and cataloging
- Integrated inventory management
- Network configuration and capacity assignment
- Service order entry, decomposition, workflow tracking and fallout resolution
- Service order activation
Subscriber expectations
Keeping up with increasing subscriber expectations in today’s market is not the exclusive domain of service assuranceService assurance
Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience....
. Service fulfillment plays a critical role as well in ensuring a “first time right” customer experience.
Customer satisfaction in the telecommunications industry stems from adequate service provisioning, value for money, loyalty and relationship management. An efficient service fulfillment platform automates service order processing to gain speed via flowthrough capabilities and to reduce the service order fallout that results from manual processes. This is being recognized by CSPs as they increasingly look to their suppliers for help in achieving higher levels of automation.
Service fulfillment vendors
Notable global service fulfillment vendors include Sigma Systems, CiscoCisco
Cisco may refer to:Companies:*Cisco Systems, a computer networking company* Certis CISCO, corporatised entity of the former Commercial and Industrial Security Corporation in Singapore...
, Netadmin Systems, Telcordia, Amdocs
Amdocs
Amdocs Limited is a provider of software and services for billing, customer relationship management , operations support systems...
, Oracle
Oracle Corporation
Oracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing hardware systems and enterprise software products – particularly database management systems...
, NetCracker
NetCracker
NetCracker Technology Corp., a subsidiary of NEC Corporation, is a provider of software and services for Operations Support Systems and Business Support Systems . Its traditional clients are Tier 1 and Tier 2 Communications Service Providers, Fortune 500 companies, and the U.S. government...
, Comptel
Comptel
Comptel Corporation is an international software company specialising in telecommunications. Comptel was founded in Helsinki, Finland in 1986, the trade register entry was made on 30th June. Initially company was a system development and IT subsidiary of Helsinki Telephone...
, HP, Tecnotree
Tecnomen Lifetree
Tecnotree Corporation is a telecommunications company, which develops and supplies messaging and charging solutions for operators and service providers. The company was founded in 1978 and is headquartered in Espoo, Finland....
, and Ericsson
Ericsson
Ericsson , one of Sweden's largest companies, is a provider of telecommunication and data communication systems, and related services, covering a range of technologies, including especially mobile networks...
.