Customer Engineer
Encyclopedia
A Customer Engineer is a person whose primary job scope is to provide a service to customers who has signed a contract with the company. Originally, the term was used by IBM
, but now Customer Engineer is also being used by other companies.
, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson
circa 1942.
Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur
, or he could be based at the place of business of a particularly large customer and service only that one customer e.g.: Malaysia Airlines
.
IBM
International Business Machines Corporation or IBM is an American multinational technology and consulting corporation headquartered in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and it offers infrastructure, hosting and consulting services in areas...
, but now Customer Engineer is also being used by other companies.
IBM Customer Engineer (IBM CE)
Originally simply engineerEngineer
An engineer is a professional practitioner of engineering, concerned with applying scientific knowledge, mathematics and ingenuity to develop solutions for technical problems. Engineers design materials, structures, machines and systems while considering the limitations imposed by practicality,...
, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson
Thomas J. Watson
Thomas John Watson, Sr. was president of International Business Machines , who oversaw that company's growth into an international force from 1914 to 1956...
circa 1942.
Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur
Kuala Lumpur
Kuala Lumpur is the capital and the second largest city in Malaysia by population. The city proper, making up an area of , has a population of 1.4 million as of 2010. Greater Kuala Lumpur, also known as the Klang Valley, is an urban agglomeration of 7.2 million...
, or he could be based at the place of business of a particularly large customer and service only that one customer e.g.: Malaysia Airlines
Malaysia Airlines
Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...
.