APAC Customer Services
Encyclopedia
APAC Customer Services (NASDAQ
: APAC
) provides customer care outsourcing solutions with business process outsourcing
(BPO) services to the Fortune 500
. The company serves its clients from 17 office locations in four countries: United States
, Philippines
, Dominican Republic
and Uruguay
, along with select US-based, atHome locations. APAC customizes its solutions for each client and delivers them through voice, online, e-mail or chat.
The company began as a one-telephone media advertising and sales operation that has since grown into a $326 million-dollar corporation based in Bannockburn, Illinois. It employs more than 13,000 professionals to serve large global corporations in the health care, financial services, technology, communications, business logistics, and travel and hospitality industries.
Continued growth resulted in APAC opening three additional centers in the Philippines between 2006 and 2010, bringing its total number of off-shore centers to four. In 2009, APAC opened its first near-shore center located in the Dominican Republic. The company opened a facility in Uruguay in 2011. APAC is also expanding domestically, most notably with Green Bay, Wisconsin hiring 250 workers in early 2011.
In September 2010, Kevin Keleghan joined APAC as President and Chief Executive Officer.
NASDAQ
The NASDAQ Stock Market, also known as the NASDAQ, is an American stock exchange. "NASDAQ" originally stood for "National Association of Securities Dealers Automated Quotations". It is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange. As of...
: APAC
APAC
APAC or Apac may refer to:* Apac, a city in the Apac District of Uganda* Apac District, in Uganda* APAC Customer Services* Asia-Pacific * Asia, Pacific and Africa Collections at the British Library...
) provides customer care outsourcing solutions with business process outsourcing
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
(BPO) services to the Fortune 500
Fortune 500
The Fortune 500 is an annual list compiled and published by Fortune magazine that ranks the top 500 U.S. closely held and public corporations as ranked by their gross revenue after adjustments made by Fortune to exclude the impact of excise taxes companies collect. The list includes publicly and...
. The company serves its clients from 17 office locations in four countries: United States
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
, Philippines
Philippines
The Philippines , officially known as the Republic of the Philippines , is a country in Southeast Asia in the western Pacific Ocean. To its north across the Luzon Strait lies Taiwan. West across the South China Sea sits Vietnam...
, Dominican Republic
Dominican Republic
The Dominican Republic is a nation on the island of La Hispaniola, part of the Greater Antilles archipelago in the Caribbean region. The western third of the island is occupied by the nation of Haiti, making Hispaniola one of two Caribbean islands that are shared by two countries...
and Uruguay
Uruguay
Uruguay ,officially the Oriental Republic of Uruguay,sometimes the Eastern Republic of Uruguay; ) is a country in the southeastern part of South America. It is home to some 3.5 million people, of whom 1.8 million live in the capital Montevideo and its metropolitan area...
, along with select US-based, atHome locations. APAC customizes its solutions for each client and delivers them through voice, online, e-mail or chat.
History
APAC was founded in 1973 by entrepreneur college student Ted Schwartz.The company began as a one-telephone media advertising and sales operation that has since grown into a $326 million-dollar corporation based in Bannockburn, Illinois. It employs more than 13,000 professionals to serve large global corporations in the health care, financial services, technology, communications, business logistics, and travel and hospitality industries.
Continued growth resulted in APAC opening three additional centers in the Philippines between 2006 and 2010, bringing its total number of off-shore centers to four. In 2009, APAC opened its first near-shore center located in the Dominican Republic. The company opened a facility in Uruguay in 2011. APAC is also expanding domestically, most notably with Green Bay, Wisconsin hiring 250 workers in early 2011.
In September 2010, Kevin Keleghan joined APAC as President and Chief Executive Officer.