Voice Operator Panel is a professional SIP

Session Initiation Protocol

The Session Initiation Protocol is an IETF-defined signaling protocol widely used for controlling communication sessions such as voice and video calls over Internet Protocol . The protocol can be used for creating, modifying and terminating two-party or multiparty sessions...

 softphone

Softphone

A softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons...

 for operators

Telephone operator

A telephone operator is either* a person who provides assistance to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay phone, collect calls , calls which are billed to a credit card, station-to-station and person-to-person calls, and certain...

 and receptionist

Receptionist

A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business...

s with Outlook

Microsoft Outlook

Microsoft Outlook is a personal information manager from Microsoft, available both as a separate application as well as a part of the Microsoft Office suite...

/LDAP/XMPP

Extensible Messaging and Presence Protocol

Extensible Messaging and Presence Protocol is an open-standard communications protocol for message-oriented middleware based on XML . The protocol was originally named Jabber, and was developed by the Jabber open-source community in 1999 for near-real-time, extensible instant messaging , presence...

/MSN

MSN

MSN is a collection of Internet sites and services provided by Microsoft. The Microsoft Network debuted as an online service and Internet service provider on August 24, 1995, to coincide with the release of the Windows 95 operating system.The range of services offered by MSN has changed since its...

/CRM

Customer relationship management

Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...

 integration, built-in web browser

Web browser

A web browser is a software application for retrieving, presenting, and traversing information resources on the World Wide Web. An information resource is identified by a Uniform Resource Identifier and may be a web page, image, video, or other piece of content...

 and e-mailer.

VOP provides a software switchboard

Telephone switchboard

A switchboard was a device used to connect a group of telephones manually to one another or to an outside connection, within and between telephone exchanges or private branch exchanges . The user was typically known as an operator...

 and attendant console

Attendant console

An attendant console is a telephone station that is generally part of a private branch exchange or Centrex or other private telephone system...

 solution.

VOP can be used as a standalone softphone

Softphone

A softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons...

 or combined with any analog or VoIP

Voice over IP

Voice over Internet Protocol is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet...

 slave phone to handle calls.

VOP offers a fully customizable workspace with the same skins than the Microsoft Office

Microsoft Office

Microsoft Office is a non-free commercial office suite of inter-related desktop applications, servers and services for the Microsoft Windows and Mac OS X operating systems, introduced by Microsoft in August 1, 1989. Initially a marketing term for a bundled set of applications, the first version of...

 Suite.

VOP also supports natively (without any driver installation) several USB phone

USB phone

USBphone looks like a traditional telephone, but it has a USB connector instead of an RJ-11. It may be used with most softphones and services like Skype, Sipnet, Sippoint Mini, Net2Phone, MSN Messenger, NetMeeting, Xlite....

s and their full range of keys with on/off hook detection.

VOP is 100% SIP

Session Initiation Protocol

The Session Initiation Protocol is an IETF-defined signaling protocol widely used for controlling communication sessions such as voice and video calls over Internet Protocol . The protocol can be used for creating, modifying and terminating two-party or multiparty sessions...

 compliant, it has been validated with Cirpack

Cirpack

Cirpack develops local exchange and transit switches for telecom operators to deliver all the primary line voice services over legacy TDM networks as well as new broadband local loops using VoIP protocols....

, Communigate

CommuniGate Pro

CommuniGate Pro is the a server software product that provides IP based, Unified Communications services, including e-mail, Voice over IP, IM and GroupWare capabilities....

, Enswitch, PBXnSIP

Pbxnsip

Pbxnsip is a software implementation of a telephone private branch exchange produced by a company of the same name. Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services including the public switched telephone network and Voice over...

, 3CX

3CX Phone System

3CX Phone System is a software based private branch exchange based on the SIP standard. It enables extensions to make calls via the public switched telephone network or via Voice over Internet Protocol services....

, Asterisk

Asterisk (PBX)

Asterisk is a software implementation of a telephone private branch exchange ; it was created in 1999 by Mark Spencer of Digium. Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services including the public switched telephone network and...

, sipXecs

SipX

sipXecs is an open source voice over IP telephony server. Its main feature is a software implementation of the Session Initiation Protocol , which makes it an IP based communications system . Featurewise, it is not unlike Asterisk, a very popular open source PBX, but the design of sipXecs deviates...

, OpenSIPS

OpenSIPS

OpenSIPS is a fork of the OpenSER project, announced to the public on the 4th August 2008. The reason for this was conflict between the core developers. OpenSIPS concentrates on further development of the server. OpenSER maintenance will be done by the Kamailio project.-External links:*...

.

VOP has a CRM

Customer relationship management

Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...

feature which allows for screen pops of customer data based on the incoming call id or calling name. This is a great feature for call center applications, from one to many users. This is a unique value proposition as most applications of this type are developed for large costly call centers.

Additionally, VOP allows for the addition of an additional directory for placement of Called Numbers with Names so Users can see who is being called so calls can be answered with the correct greeting in Multi-Tenant applications.