Video banking is a term used for performing banking transactions or professional banking consultations via a remote video connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine

Automated teller machine

An automated teller machine or automatic teller machine, also known as a Cashpoint , cash machine or sometimes a hole in the wall in British English, is a computerised telecommunications device that provides the clients of a financial institution with access to financial transactions in a public...

), or via a videoconference enabled bank branch.

Types of Video Banking

Today, video banking has many forms, each with its own benefits and limitations.

In-branch

Video banking can be conducted in a traditional banking branch. This form of video banking replaces or partially displaces the traditional banking tellers to a location outside of the main banking branch area. Via the video and audio link, the tellers are able to service the banking customer. The customer in the branch uses a purpose built machine to process viable medias such as cheques, cash, or coins.

Time Convenience

Video banking can provide professional banking services to bank customers during nontraditional banking hours at convenient times such as in after hours banking branch vestibules that could be open up to 24 hours a day. This gives bank customers the benefit of personal teller service during hours when bank branches are not typically open.

Location Convenience

Video banking can provide professional banking services in nontraditional banking locations such as after hours banking branch vestibules, grocery stores, office buildings, factories, or educational campuses.

Technology Branches

Video banking can enable banks to expand real-time availability of high-value banking consultative services in branches that might not otherwise have access to the banking expertise.

Technology of Video Banking

Although video banking has many different forms, they all have similar basic components.

Video Connection

Although termed video banking, the video connection is always accompanied by an audio link which ensures the customer and bank representative can communicate clearly with one another. The communication link for that video and audio tyically requires a high-speed data connection for applications where the tellers are not in the same physical location. Various technologies are employed by the vendors of video banking, but recent advances in audio and video compression make the use of these technologies much more affordable. For an in depth discussion on videoconferencing

Videoconferencing

Videoconferencing is the conduct of a videoconference by a set of telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously...

 technologies see wiki videoconferencing

Videoconferencing

Videoconferencing is the conduct of a videoconference by a set of telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously...

 article.

Transaction Equipment

Other than the deployment location, one of the major differences between video banking and videoconferencing

Videoconferencing

Videoconferencing is the conduct of a videoconference by a set of telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously...

 is the ability to conduct banking transactions and exchange viable medias such as checks, cash, and coins. Purpose built machines, such as a Personal Teller Machine (PTM), enable both the video / audio link to the customer plus the ability to accept and dispense viable medias. The system typically allows the bank teller to manipulate the PTM machine to accept or dispense the cash and checks.

Purpose-built transaction equipment is currently available, but in the future these video banking systems will likely leverage existing automated teller machines which will be modified to enable the audio and video communication.

Video Banking Services

Depending on the type of video banking solution deployed there are numerous types of services that can be offered. In conjunction with transaction hardware video banking can include all of the following types of services.

• Customer authentication
• Cash Deposits
• Check Deposits
• Cash Withdrawal
• Coin Withdrawals
• Check Print
• Account Transfers
• Bill Payments
• Account inquiries
• Process New Accounts

With all types of video banking the following services are enabled:

• Process New Loans
• Consult with banking professionals
• Process New Accounts
• Inquire about banking services