Process Scorecard is a business utility designed for designing and structuring organisational key performance indicators on a multi-year frame. It may be complementary to Balanced Scorecard

Balanced scorecard

The Balanced Scorecard is a strategic performance management tool - a semi-standard structured report, supported by proven design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the...

 approach. Process Scorecard design starts from a common ontological frame among Strategy

Strategy

Strategy, a word of military origin, refers to a plan of action designed to achieve a particular goal. In military usage strategy is distinct from tactics, which are concerned with the conduct of an engagement, while strategy is concerned with how different engagements are linked...

, Business Process Management

Business process management

Business process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to...

 and Business Performance Measurement

Business performance management

Business performance management is a set of management and analytic processes that enable the management of an organization's performance to achieve one or more pre-selected goals...

. It was created in 2007 by Guillermo Granados.

Ontological Frame

The ontological frame for Process Scorecard is based on a four category ontology within an organisational frame. The four category ontology proposes two substantial and two non-substantial categories of things: General and particular. Based on a definition theory based on the assumption of substantiality in quoted events, organisational processes are defined as events limited by a temporary frame. This allows process categories analysis using set theory

Set theory

Set theory is the branch of mathematics that studies sets, which are collections of objects. Although any type of object can be collected into a set, set theory is applied most often to objects that are relevant to mathematics...

 basis. The existence conditions are formally developed from an algebra of existence for quoted events based on Japanese grammar

Japanese grammar

The Japanese language has a regular agglutinative verb morphology, with both productive and fixed elements. In language typology, it has many features divergent from most European languages. Its phrases are exclusively head-final and compound sentences are exclusively left-branching. There are many...

. Organisational quoted events will be referred simply as events. Unquoted events – among other things that can be discussed if are events or not - such as organisational life, people personal processes (cognitive, affective, aging) are not considered as organisational events.
A process is defined ontologically as a general substantial class, with each of its occurrences are defined as a particular substantial class. Organisational process existence is the result of a logic of event's repeatability shared by a community.

Different from Balanced Scorecard

Although Process Scorecard can be viewed as a customisation of Balanced Scorecard, it has substantially different characteristics:

1. Balanced Scorecard is designed for a single-period strategic deployment whilst Process Scorecard is designed for a multi-period plan comparison.
2. Balanced Scorecard suggest measurement design to be done regardless of business process structure, Process Scorecard starts measurement design from business process
   Business process
   A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers...
   
    identification.
3. Strategy map
   Strategy map
   A strategy map is a diagram that is used to document the primary strategic goals being pursued by an organization or management team. It is an element of the documentation associated with the Balanced Scorecard, and in particular is characteristic of the second generation of Balanced Scorecard...
   
   s designed from a Balanced Scorecard approach should be significantly different from plan to plan often leading to an overpopulation of indicators; Process Scorecard forces strategy to be expressed on a pre-stated basis of measurement. Process scorecard can utilise strategy maps as an input for expressing strategy on a multi-period basis.

Assumptions about business processes

Process Scorecard assumes the following properties of business process:

1. A process can be divided into a finite set of processes with similar properties.
2. Several processes can be joined into a single process with similar properties.
3. A process can generate other processes without losing its essence

See also

• Activity-based costing
  Activity-based costing
  Activity-based costing is a special costing model that identifies activities in an organization and assigns the cost of each activity with resources to all products and services according to the actual consumption by each...
  
  
• BSC SWOT
  BSC SWOT
  BSC SWOT, or the Balanced Scorecard SWOT analysis, was first introduced, in 2001, by Lennart Norberg and Terry Brown.BSC SWOT is a simple concept that combines the two powerful tools BSC and SWOT analysis when identifying factors that drives or hinders strategy...
  
  
• Digital dashboard, also known as business dashboard, enterprise dashboard or executive dashboard
• GQM
  GQM
  GQM, the acronym for "goal, question, metric", is an approach to software metrics that has been promoted by Victor Basili of the University of Maryland, College Park and the Software Engineering Laboratory at the NASA Goddard Space Flight Center after supervising a Ph.D. thesis by Dr. David M....
  
   (goal-question-metric)
• Key performance indicators
  Key performance indicators
  A performance indicator or key performance indicator is an industry jargon for a type of performance measurement.. KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged...
  
  
• Knowledge management
  Knowledge management
  Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences...
  
  
• Performance management
  Performance management
  Performance management includes activities that ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product or service, as well as many...
  
  
• Strategic management
  Strategic management
  Strategic management is a field that deals with the major intended and emergent initiatives taken by general managers on behalf of owners, involving utilization of resources, to enhance the performance of firms in their external environments...
  
  
• Strategy map
  Strategy map
  A strategy map is a diagram that is used to document the primary strategic goals being pursued by an organization or management team. It is an element of the documentation associated with the Balanced Scorecard, and in particular is characteristic of the second generation of Balanced Scorecard...