NeGP
Encyclopedia
NeGP is a plan of the Government of India
to make all government services available to the citizens of India
via electronic media.
This plan was an outcome of the recommendations of the second Administrative Reforms Commission
". It is under the administration of the Department of Information Technology of the Ministry of Communications and Information Technology
, Government of India
.
, computers, mobile phones, Internet
and other components of the ICT
technologies in India
over the last couple of decades, the need for eGovernment
in India was finally articulated in the form of the 11th report of Second Administrative Reforms Commission
titled "Promoting e-Governance - The Smart way Forward". According to the Paragraph 83, Report of the Working Group on Convergence and E-Governance for The Tenth Five Year Plan (2002–2007), Planning Commission, November, 2001, SMART government is defined as ‘Simple, Moral, Accountable, Responsive and Transparent’ government. The ARC report was submitted to the GOI
on 20 December 2008. The report cited several prior initiatives as source of its inspiration including reference to the Singapore ONE programme.
The ARC report defined the need for eGovernance to bring the government closer to its citizens (G2C) and businesses (G2B
) while promoting inter-government agency cooperation in a friendly, convenient, transparent and inexpensive fashion.. According to this report the goals of e-Governance were defined as follows:
The report recognized the existence of ongoing eGovernment initiatives in India at that time and recommended them to be consolidated under NeGP for coordinated implementation.
service delivery as its core objective, the National e-Governance Plan (NeGP) was formulated by the Department of Information Technology (DIT) and Department of Administrative Reforms & Public Grievances (DAR&PG). This would involve several focus areas including development and delivery of citizen-centric services through Common Services Centers. This requires application development of government services in transparent, service oriented and citizen centric format. Additionally, development of ICT
infrastructure, digitization of current records, establishing connectivity and setting up delivery outlets would be the other aspect of project implementation.
Besides improved governance and improvement in quality of life for Indian citizens, the project also aims to deliver substantial cost savings in governance.
Given that NeGP aims to provide a whole host of Union & State Government services to the common man, it is planned as a centralized initiative with decentralized implementation. For this purpose, other than the citizen-centric application development, interoperability of applications and a common and robust nationwide infrastructure is also required
“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”. This vision articulates the priorities of the Indian government for improved governance through use of technology leading to the improvement in quality of life for the average Indian citizen.
, Government of India
. It is the apex advisory body to the government on policy issues and strategic interventions necessary for coordinated progress across the various Union/State government departments/ministries for timely implementation of eGovernance across the country. Currently it includes various eminent personalities of India including Nandan Nilekani
Chairman, Unique Identification Authority of India
(UIDAI); Shashi Kant Sharma, Secretary, Department of Information Technology; R. Chandrashekhar, Secretary, Department of Telecommunication; Dr. Mrutyunjay Sarangi, Additional. Secretary, Cabinet Secretariat; D.V. Singh, Special Secretary, Department of Administrative Reforms & Public Grievances; Dr. B.K. Gairola, Director General National Informatics Centre
among other central government, state government, industry and academia representatives.
Appropriate authorities have been identified and assigned the duties of laying down standards, providing technical support, developing policy guidelines, undertaking capacity building, R&D work, etc. Department of Information Technology (DIT), National Informatics Centre
(NIC), Standardization Testing and Quality Certification (STQC), Centre for Development of Advanced Computing
(C-DAC) and National Institute for Smart Government
(NISG) are some of the organizations at the national level working on this project.
/SSDG), State Wide Area Network
s, State Data Centres (SDC)
, Common Services Centers (CSC) and development of eForms for service delivery. This infrastructure is supposed to be common for all projects under the NeGP umbrella. It is being created in every State and Union Territory to ensure seamless and single-window delivery of public services to the common man. The infrastructure requirements of NeGP are broken down into core and support infrastructure requirements.
The core infrastructure consists of National eGovernment Intranet (NICNET, ERNET and other service providers), state wide Intranets, National eGovernment Data Center, State Data Centers, Security Infrastructure (PKI
etc.), Resource Centre for eGovernance, GIS National Spatial Data Infrastructure and Language Resource Centre.
The support infrastructure includes service delivery infrastructure at state, district, block and village levels including wireless infrastructure for last mile connectivity. Further E-post and integrated service delivery front ends like the proposed Common Services Centers (CSC) are required. as part of the 'support infrastructure
The three primary pillars of NeGP infrastructure are State Wide Area Networks (SWAN), SDC (State Data Centres), and CSC for web-enabled anytime-anywhere services and information.
.
"Mission Mode" implied that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and time-lines for implementation. These MMPs include:
To address these, the following steps have been planned:
Government of India
The Government of India, officially known as the Union Government, and also known as the Central Government, was established by the Constitution of India, and is the governing authority of the union of 28 states and seven union territories, collectively called the Republic of India...
to make all government services available to the citizens of India
India
India , officially the Republic of India , is a country in South Asia. It is the seventh-largest country by geographical area, the second-most populous country with over 1.2 billion people, and the most populous democracy in the world...
via electronic media.
This plan was an outcome of the recommendations of the second Administrative Reforms Commission
Administrative Reforms Commission
The Administrative Reforms Commission or ARC is the committee appointed by the Government of India for giving recommendations for reviewing the public administration system of India. The first ARC was established on 5 January 1966...
". It is under the administration of the Department of Information Technology of the Ministry of Communications and Information Technology
Ministry of Communications and Information Technology (India)
The Ministry of Communication and Information Technology is an Indian government ministry. It contains three departments:*Department of Telecommunications*Department of Information Technology*Department of Posts...
, Government of India
Government of India
The Government of India, officially known as the Union Government, and also known as the Central Government, was established by the Constitution of India, and is the governing authority of the union of 28 states and seven union territories, collectively called the Republic of India...
.
Background
With the widespread usage of ITInformation technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
, computers, mobile phones, Internet
Internet
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...
and other components of the ICT
Information and communication technologies
Information and communications technology or information and communication technology, usually abbreviated as ICT, is often used as an extended synonym for information technology , but is usually a more general term that stresses the role of unified communications and the integration of...
technologies in India
India
India , officially the Republic of India , is a country in South Asia. It is the seventh-largest country by geographical area, the second-most populous country with over 1.2 billion people, and the most populous democracy in the world...
over the last couple of decades, the need for eGovernment
EGovernment
E-Government is digital interactions between a government and citizens , government and businesses/Commerce , government and employees , and also between government and governments /agencies...
in India was finally articulated in the form of the 11th report of Second Administrative Reforms Commission
Administrative Reforms Commission
The Administrative Reforms Commission or ARC is the committee appointed by the Government of India for giving recommendations for reviewing the public administration system of India. The first ARC was established on 5 January 1966...
titled "Promoting e-Governance - The Smart way Forward". According to the Paragraph 83, Report of the Working Group on Convergence and E-Governance for The Tenth Five Year Plan (2002–2007), Planning Commission, November, 2001, SMART government is defined as ‘Simple, Moral, Accountable, Responsive and Transparent’ government. The ARC report was submitted to the GOI
Government of India
The Government of India, officially known as the Union Government, and also known as the Central Government, was established by the Constitution of India, and is the governing authority of the union of 28 states and seven union territories, collectively called the Republic of India...
on 20 December 2008. The report cited several prior initiatives as source of its inspiration including reference to the Singapore ONE programme.
The ARC report defined the need for eGovernance to bring the government closer to its citizens (G2C) and businesses (G2B
Government-to-business
Government-to-Business is the online non-commercial interaction between local and central government and the commercial business sector, rather than private individuals , with the purpose of providing businesses information and advice on e-business 'best practices'.-External links:*, United...
) while promoting inter-government agency cooperation in a friendly, convenient, transparent and inexpensive fashion.. According to this report the goals of e-Governance were defined as follows:
- Better service delivery to citizens
- Ushering in transparency and accountability
- Empowering people through information
- Improved efficiency within Governments
- Improve interface with business and industry.
The report recognized the existence of ongoing eGovernment initiatives in India at that time and recommended them to be consolidated under NeGP for coordinated implementation.
Introduction
With the last mileLast mile
The "last mile" or "last kilometer" is the final leg of delivering connectivity from a communications provider to a customer. The phrase is therefore often used by the telecommunications and cable television industries. The actual distance of this leg may be considerably more than a mile,...
service delivery as its core objective, the National e-Governance Plan (NeGP) was formulated by the Department of Information Technology (DIT) and Department of Administrative Reforms & Public Grievances (DAR&PG). This would involve several focus areas including development and delivery of citizen-centric services through Common Services Centers. This requires application development of government services in transparent, service oriented and citizen centric format. Additionally, development of ICT
Information and communication technologies for development
Information and Communication Technologies for Development is a general term referring to the application of Information and Communication Technologies within the fields of socioeconomic development, international development and human rights...
infrastructure, digitization of current records, establishing connectivity and setting up delivery outlets would be the other aspect of project implementation.
Besides improved governance and improvement in quality of life for Indian citizens, the project also aims to deliver substantial cost savings in governance.
Given that NeGP aims to provide a whole host of Union & State Government services to the common man, it is planned as a centralized initiative with decentralized implementation. For this purpose, other than the citizen-centric application development, interoperability of applications and a common and robust nationwide infrastructure is also required
Vision
The NeGP has the following vision:“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”. This vision articulates the priorities of the Indian government for improved governance through use of technology leading to the improvement in quality of life for the average Indian citizen.
Governance
NeGP is monitored and coordinated at the highest level by the National e-Governance Advisory Group. Appointments to the Group were done in first week of November, 2010 with its first scheduled meeting on 12 November 2010. It is headed by the Minister of Communications & Information TechnologyMinistry of Communications and Information Technology (India)
The Ministry of Communication and Information Technology is an Indian government ministry. It contains three departments:*Department of Telecommunications*Department of Information Technology*Department of Posts...
, Government of India
Government of India
The Government of India, officially known as the Union Government, and also known as the Central Government, was established by the Constitution of India, and is the governing authority of the union of 28 states and seven union territories, collectively called the Republic of India...
. It is the apex advisory body to the government on policy issues and strategic interventions necessary for coordinated progress across the various Union/State government departments/ministries for timely implementation of eGovernance across the country. Currently it includes various eminent personalities of India including Nandan Nilekani
Nandan Nilekani
Nandan Nilekani born is an Indian entrepreneur. He currently serves as the Chairman of the new Unique Identification Authority of India , after a successful career at Infosys Technologies Ltd...
Chairman, Unique Identification Authority of India
Unique Identification Authority of India
The Unique Identification Authority of India , is an agency of the Government of India responsible for implementing the AADHAAR scheme, a unique identification project. It was established in February 2009, and will own and operate the Unique Identification Number database...
(UIDAI); Shashi Kant Sharma, Secretary, Department of Information Technology; R. Chandrashekhar, Secretary, Department of Telecommunication; Dr. Mrutyunjay Sarangi, Additional. Secretary, Cabinet Secretariat; D.V. Singh, Special Secretary, Department of Administrative Reforms & Public Grievances; Dr. B.K. Gairola, Director General National Informatics Centre
National Informatics Centre
The National Informatics Centre ' is the main science & technology organisation of India's Union Government in informatics services and information-and-communication- technology applications...
among other central government, state government, industry and academia representatives.
Appropriate authorities have been identified and assigned the duties of laying down standards, providing technical support, developing policy guidelines, undertaking capacity building, R&D work, etc. Department of Information Technology (DIT), National Informatics Centre
National Informatics Centre
The National Informatics Centre ' is the main science & technology organisation of India's Union Government in informatics services and information-and-communication- technology applications...
(NIC), Standardization Testing and Quality Certification (STQC), Centre for Development of Advanced Computing
Centre for Development of Advanced Computing
Centre for Development of Advanced Computing is a research and development organization under the Department of Information Technology, India.-History:...
(C-DAC) and National Institute for Smart Government
National Institute for Smart Government
The National Institute for Smart Government is a non-for profit company incorporated in 2002 by the Government of India and NASSCOM with its head office at Hyderabad, India....
(NISG) are some of the organizations at the national level working on this project.
Infrastructure
This would include development of National/State Service Delivery Gateway (NSDGNSDG
NSDG is one of India's . The initiative taken by the Department of Information Technology , Ministry of Communications & IT...
/SSDG), State Wide Area Network
State Wide Area Network
A State Wide Area Network is one of the core infrastructure components under the National e-Governance Plan of the Government of India. The main purpose of this network is to create a dedicated Closed User Group network and provide a secured and high speed connectivity for Government functioning...
s, State Data Centres (SDC)
State data centre
State Data Centres are multiple data centers set up in various states of India to provide fundamental IT infrastructure for various eGovernance programs being run as part of National eGovernance Plan of India...
, Common Services Centers (CSC) and development of eForms for service delivery. This infrastructure is supposed to be common for all projects under the NeGP umbrella. It is being created in every State and Union Territory to ensure seamless and single-window delivery of public services to the common man. The infrastructure requirements of NeGP are broken down into core and support infrastructure requirements.
The core infrastructure consists of National eGovernment Intranet (NICNET, ERNET and other service providers), state wide Intranets, National eGovernment Data Center, State Data Centers, Security Infrastructure (PKI
Public key infrastructure
Public Key Infrastructure is a set of hardware, software, people, policies, and procedures needed to create, manage, distribute, use, store, and revoke digital certificates. In cryptography, a PKI is an arrangement that binds public keys with respective user identities by means of a certificate...
etc.), Resource Centre for eGovernance, GIS National Spatial Data Infrastructure and Language Resource Centre.
The support infrastructure includes service delivery infrastructure at state, district, block and village levels including wireless infrastructure for last mile connectivity. Further E-post and integrated service delivery front ends like the proposed Common Services Centers (CSC) are required. as part of the 'support infrastructure
The three primary pillars of NeGP infrastructure are State Wide Area Networks (SWAN), SDC (State Data Centres), and CSC for web-enabled anytime-anywhere services and information.
Mission Mode Projects
NeGP comprises 27 Mission Mode Projects (MMPs) encompassing 10 Central MMPs, 10 State MMPs and 7 Integrated MMPs spanning multiple Ministries/ Departments. It was approved on 18 May 2006 by the Government of IndiaGovernment of India
The Government of India, officially known as the Union Government, and also known as the Central Government, was established by the Constitution of India, and is the governing authority of the union of 28 states and seven union territories, collectively called the Republic of India...
.
"Mission Mode" implied that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and time-lines for implementation. These MMPs include:
| Central MMPs | State MMPs | Integrated MMPs |
|---|---|---|
| Banking | Agriculture | CSC |
| Central Excise & Customs | Commercial Taxes | e-Biz |
| Income Tax (IT) | e−District | e-Courts |
| Insurance | Employment Exchange | e-Procurement |
| MCA21 MCA21 Mission Mode Project MCA21 Mission Mode Project is the e-governance initiative from the Ministry of Corporate Affairs, Government of India. It is one of the 27 Mission Mode Projects of the National e-Governance Plan.- Need for the project :... |
Land Records | EDI For eTrade |
| National Citizen Database | Municipalities | NSDG |
| Passport, Immigration & Visa | Gram Panchayats | India Portal |
| Pension | Police | |
| e-Office | Road Transport Road and Transport Mission Mode Project The Road and Transport Mission Mode Project is one of the 27 Mission Mode Projects of the National e-Governance Plan in India, a program to centralize governance operations online.- Services and Software :... |
|
| Foreigners Registration & Tracking | Treasuries |
Capacity building, awareness, communication
Sstakeholders of NeGP include at least 20 central departments, 360 departments across 35 states/UTs and nearly 500 implementation agencies. Given this this task was estimated at more than 70,000 man-years, proper estimation and implementation of capacity gaps are required. The three specific capacity gaps in the states envisaged to be filled were:- Lack of personnel with appropriate background and aptitude,
- Inadequate skill sets of personnel already deployed
- Lack of appropriate institutional framework to handle the specific program
To address these, the following steps have been planned:
- Support for creation of State e-governance Mission Teams (SeMTs)
- Support to Central Project e-Mission Teams (CPeMTs)
- Support to State Administrative Training Institutes
- Human resource management - This component addresses several areas including training for :
- eGovernance policy makers like Chief Information Officers, etc.
- Project specific training
- General IT Skills and Competencies along with Special training programmes for specialists
- Security, use of local language solutions, Advanced courses architecture, language technologies
- Equipping National/State Institutions of Public Administration for eGovernance Training etc.
- Creating awareness about NeGP - Various strategies for change managementChange managementChange management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at helping employees to accept and embrace changes in their current business environment....
and raising awareness are planned including:- eReadiness assessment of various States/ Departments
- Setting up of Virtual eGovernance Forums
- Assessment of e-Projects
- Best practices for eGovernance
- eGovernance National Resource Database
- Newsletters on eGovernance, workshops/ seminars/ Conferences
- Competitions and Awards
- eGovernance forum for NGOs, Pvt Sector, Academic Training Institutions
- Publicity and Awareness(media, films etc.)
Standards, quality and security
These would require:- National Policy on Open Standards
- Localization and Language Technology Standards
- Biometrics, Digital Signature, Interoperatibility etc.
- Quality Assurance & Conformance
- Network and Information Security
eGov Knowledge eXchange
To assist the government the NISG (a non-profit organisation) started a portal project called eGov Knowledge eXchange. It is a collaborative effort to collect, develop and share knowledge and material on eGovernance initiatives across the different government agencies, stat government, union government and private institutions of India. The objective is collective learning from each others projects and learning lessons. Like other collaborative portals, content development is shared by stakeholders of eGovernance: the Department of Information Technology (Government of India), Central Ministries & State Governments in India, Academics, and Industry working in the domain of e-Government. This portal aims to develop knowledge about eGovernance domain from public, private and government levels.External links
- National eGovernance Website
- http://informatics.nic.in/Informatics An eGovernance publication from National Informatics CentreNational Informatics CentreThe National Informatics Centre ' is the main science & technology organisation of India's Union Government in informatics services and information-and-communication- technology applications...
] - Saaransh – A compendium of Mission Mode Projects under NeGP