Medical social work
Encyclopedia
Medical social work is a sub-discipline of social work
Social work
Social Work is a professional and academic discipline that seeks to improve the quality of life and wellbeing of an individual, group, or community by intervening through research, policy, community organizing, direct practice, and teaching on behalf of those afflicted with poverty or any real or...

, also known as hospital social work. Medical social workers typically work in a hospital, skilled nursing facility or hospice, have a graduate degree in the field, and work with patients and their families in need of psychosocial help. Medical social workers assess the psychosocial functioning of patients and families and intervene as necessary. Interventions may include connecting patients and families to necessary resources and supports in the community; providing psychotherapy, supportive counseling, or grief counseling; or helping a patient to expand and strengthen their network of social supports.

Medical social workers typically work on an interdisciplinary team with professionals of other disciplines (such as medicine, nursing, physical, occupational, speech and recreational therapy, etc.)

Britain and Ireland

Medical social workers in Britain and Ireland were previously known as Almoner
Almoner
An almoner is a chaplain or church officer who originally was in charge of distributing cash to the deserving poor.Historically, almoners were Christian religious functionaries whose duty was to distribute alms to the poor. Monasteries were required to spend one tenth of their income in charity to...

s, or Hospital Almoners. In Ireland, the origins of medical social workers go back to Dr. Ella Webb, who, in 1918, established a dispensary for sick children in the Adelaide Hospital
Adelaide Hospital
The Adelaide Hospital was a general and teaching hospital in Dublin, Ireland until it became part of the new Tallaght Hospital in 1998.-History:...

 in Dublin, and to Winifred Alcock, who trained as an Almoner and worked with Dr. Webb in her dispensary.

In 1945, the Institute of Almoners in Britain was formed, which, in 1964, was renamed as the Institute of Medical Social Workers
Institute of Medical Social Workers
The Institute of Medical Social Workers was the main professional body for social workers attached to hospitals in the United Kingdom.It was established from two separate associations of hospital almoners...

. The Institute was one of the founder organizations of the British Association of Social Workers
British Association of Social Workers
The British Association of Social Workers is the largest professional association of social workers and care managers in the United Kingdom. The association has a members' code of ethics that outlines best social work practice and works to support social workers and care managers through...

, which was formed in 1970. In Britain, medical social workers were transferred from the National Health Service
National Health Service (England)
The National Health Service or NHS is the publicly funded healthcare system in England. It is both the largest and oldest single-payer healthcare system in the world. It is able to function in the way that it does because it is primarily funded through the general taxation system, similar to how...

 (NHS) into local authority Social Services Departments in 1974, and generally became known as hospital social workers.

United States

The Massachusetts General Hospital
Massachusetts General Hospital
Massachusetts General Hospital is a teaching hospital and biomedical research facility in the West End neighborhood of Boston, Massachusetts...

 was the first American hospital to have professional social workers on site, in the early 1900s. The position was created by Richard Clarke Cabot
Richard Clarke Cabot
Richard Clarke Cabot was an American physician who advanced clinical hematology, was an innovator in teaching methods, and was a pioneer in social work.-Family History:...

 to help patients to deal with areas of their life that made treatment difficult. This was important from an epidemiological
Epidemiology
Epidemiology is the study of health-event, health-characteristic, or health-determinant patterns in a population. It is the cornerstone method of public health research, and helps inform policy decisions and evidence-based medicine by identifying risk factors for disease and targets for preventive...

 point of view, as it made it easier to control and prevent outbreaks of syphilis
Syphilis
Syphilis is a sexually transmitted infection caused by the spirochete bacterium Treponema pallidum subspecies pallidum. The primary route of transmission is through sexual contact; however, it may also be transmitted from mother to fetus during pregnancy or at birth, resulting in congenital syphilis...

 and tuberculosis
Tuberculosis
Tuberculosis, MTB, or TB is a common, and in many cases lethal, infectious disease caused by various strains of mycobacteria, usually Mycobacterium tuberculosis. Tuberculosis usually attacks the lungs but can also affect other parts of the body...

.

Role and required skills

The medical social worker plays a critical role in the area of discharge planning. It is the medical social worker's responsibility to develop a discharge plan that will meet the patient's needs and allow the patient to leave the hospital in a timely manner so as to prevent delays in discharge that could cost the hospital thousands of dollars per day in lost revenues from third-party payers.

For example, a medical doctor informs the medical social worker that a patient will soon be "cleared for discharge" and will need home care services. It is then medical social worker's responsibility to arrange for the home care service to be in place by the date the patient is scheduled to be discharged. If the home care service is not in place at time of discharge, the patient may not be able to leave the hospital, resulting in a delay in discharge and the patient being placed on alternate level of care status (that is, deemed no longer requiring acute level of medical care, for which the hospital will receive a substantially lower rate of payment) until the necessary services are arranged. In such situations, the treating physician is ultimately held responsible for the delay. Nevertheless, the medical social worker may share the blame for the delay in discharge and in the process attract the attention of management.

Another skill required of medical social workers is the ability to work cooperatively with other members of the multidisciplinary treatment team who are directly involved in the patient's care. Medical social workers also need to have excellent analytical and assessment skills, an ability to communicate clearly with both patients and staff, and an ability to quickly and effectively establish a therapeutic relationship with patients. But of paramount importance, medical social workers must be willing to act as advocates for the patients, especially in situations where the medical social worker has identified problems that may compromise the discharge and put the patient at risk.

For example, a medical doctor may report that a frail elderly patient, who lives alone, is medically cleared for discharge and plans to discharge the patient home with home care services. However, after assessing the patient's psychosocial needs, the medical social worker has determined that the patient does not have the requisite ability to direct a home care worker and recommends that the discharge be deferred pending further assessment of the problem and perhaps the development of an alternative discharge plan that will better ensure the patient's safety. In such cases, it is the medical social worker's ethical duty to inform the medical doctor that the discharge may place the patient at risk and advocate for another, more appropriate, discharge plan even if it means that the patient's discharge has to be delayed. It is precisely in such cases as these that the medical social workers prove their worth - by placing the needs of the patient ahead of all other considerations.

Challenges

As medical social workers often have large case-loads and have to meet tight deadlines for arranging necessary services, medical social work is a demanding job. Medical social workers often deal with highly complex cases involving patients who come into the hospital with multiple psycho-social issues, all of which require assessment and treatment. It is not uncommon for medical social workers to treat cases involving homelessness, chronic unemployment, lack of income, lack of health insurance coverage, history of incarceration, and substance abuse problems. Any of these problems, separately and together, can impede timely discharge. Sometimes situations as seemingly mundane as the patient needing bus fare or a decent pair of shoes can lead to delays in discharge, especially if these needs are not identified quickly and early. This is why a complete and timely assessment of the patient's psychosocial needs is critical.

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