MICROS Systems
Encyclopedia
MICROS Systems, Inc., is headquartered in Columbia, Maryland
, USA
. The company manufactures and sells computer hardware
, software, and services for the restaurant point of sale
, hotel, hospitality, specialty retail markets and other similar markets. Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-sale business.
MICROS Systems' software and hardware
is used in the restaurant
industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. The back-office and enterprise software allow different types of reports, such as total sales and total menu items sold, to be produced. MICROS provides different products for different restaurant sizes and styles, including products for single-entity restaurants, major chain restaurants (with centralized reporting) and multiple-restaurant properties, including casino
s, stadiums and cruise ships. MICROS products have the ability to interface to other systems such as inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale
systems for interface integration.
. The term MICROS is an acronym for Modular Integrated Cash Register Operating Systems.
MICROS Systems uses several distribution channels including different regions, districts, and dealers.
Notes
marketplace
, including restaurants, casino
s, stadiums, hotels and cruise ships. Simphony™, MICROS’s first Software as a Service
offering, is an enterprise, service-oriented architecture
(SOA), point-of-sale (POS), hospitality product. SOA allows organizations to deploy the hosted POS system using a design that provides flexibility, resiliency, and streamlined integration of applications. Simphony™ is designed for SaaS
deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers. SaaS alleviates the burden of software maintenance, ongoing operation, and support.
Simphony™ allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure. SOA allows for the integration of business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center to ensure continuous system operation. Additionally, SOA allows for the elimination of costly local servers by allowing only the necessary SaaS services to be run at the property level.
marketplace
, including casino
s, stadiums, hotels and cruise ships. The 9700 HMS is platform- and database
-independent. It can be installed on Multiple Windows
platforms
and can have the database run on MS-SQL or Oracle
, including Oracle on Linux
. 9700 HMS is installed at sites ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas.
Hotels UK, Hyatt
Hotels and Resorts, Rydges Hotels and Resorts, Marriott Hotels, Resorts and Suites, Radisson Hotels and Resorts (subsidiary of Carlson Companies
), the InterContinental Hotels Group
and the Thistle Hotels
.
Opera can essentially be the only management software a hotel needs, as it can handle Reservations, Customer Profiles, Housekeeping Management, Maintenance logs, Cashiering, Accounts Receivable, Agent commissions and third party interfaces such as Minibar systems or Guest TV. Arrivals and in-house guests are served using the Front Desk features of the property management software. This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department memos.
It is the successor to the popular Fidelio PMS (Property Management System)
solutions for the following areas have become part of the product line:
Columbia, Maryland
Columbia is a planned community that consists of ten self-contained villages, located in Howard County, Maryland, United States. It began with the idea that a city could enhance its residents' quality of life. Creator and developer James W. Rouse saw the new community in terms of human values, not...
, USA
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
. The company manufactures and sells computer hardware
Computer hardware
Personal computer hardware are component devices which are typically installed into or peripheral to a computer case to create a personal computer upon which system software is installed including a firmware interface such as a BIOS and an operating system which supports application software that...
, software, and services for the restaurant point of sale
Point of sale
Point of sale or checkout is the location where a transaction occurs...
, hotel, hospitality, specialty retail markets and other similar markets. Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-sale business.
MICROS Systems' software and hardware
Hardware
Hardware is a general term for equipment such as keys, locks, hinges, latches, handles, wire, chains, plumbing supplies, tools, utensils, cutlery and machine parts. Household hardware is typically sold in hardware stores....
is used in the restaurant
Restaurant
A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services...
industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. The back-office and enterprise software allow different types of reports, such as total sales and total menu items sold, to be produced. MICROS provides different products for different restaurant sizes and styles, including products for single-entity restaurants, major chain restaurants (with centralized reporting) and multiple-restaurant properties, including casino
Casino
In modern English, a casino is a facility which houses and accommodates certain types of gambling activities. Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions...
s, stadiums and cruise ships. MICROS products have the ability to interface to other systems such as inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale
Point of sale
Point of sale or checkout is the location where a transaction occurs...
systems for interface integration.
History
The company was incorporated in 1977 as Picos Manufacturing, Inc. and changed its name to MICROS Systems, Inc. in 1978. MICROS Systems, Inc. is headquartered in Columbia, MarylandColumbia, Maryland
Columbia is a planned community that consists of ten self-contained villages, located in Howard County, Maryland, United States. It began with the idea that a city could enhance its residents' quality of life. Creator and developer James W. Rouse saw the new community in terms of human values, not...
. The term MICROS is an acronym for Modular Integrated Cash Register Operating Systems.
MICROS Systems uses several distribution channels including different regions, districts, and dealers.
Financial results
| Fiscal year | Revenue | $ vs previous year | % vs previous year | Net Income |
|---|---|---|---|---|
| 2007 | $785.7 | + $106.8 | + 15.7% | Growing 29% to $91.1M, or $2.21 per diluted share |
| 2008 | $954.2 | + $168.5 | + 21.4% | Growing 26.6% to $101.3M, or $1.21 per diluted share |
| 2009 | $911.8 | - $42.4 | - 4.44% | $99.3M, or $1.21 per diluted share |
| 2010 | $914.3 | + $6.6 | + 0.7% | $114.4M, or $1.41 per diluted share |
| 2011 | $1,007.9 | + $93.6 | + 10.2% | $144.1M, or $1.74 per diluted share |
Notes
- The fiscal year for MICROS begins on July 1.
- Net income based on a non-GAAPGaapIn demonology, Gaap is a mighty Prince and Great President of Hell, commanding sixty-six legions of demons. He is, according to The Lesser Key of Solomon, the king and prince of the southern region of Hell and Earth, and according to the Pseudomonarchia Daemonum the king of the western region and...
basis. - Dollar figures represented in millions.
Simphony
The MICROS Simphony Enterprise Solution point-of-sale system is used in the entertainmentEntertainment
Entertainment consists of any activity which provides a diversion or permits people to amuse themselves in their leisure time. Entertainment is generally passive, such as watching opera or a movie. Active forms of amusement, such as sports, are more often considered to be recreation...
marketplace
Marketplace
A marketplace is the space, actual, virtual or metaphorical, in which a market operates. The term is also used in a trademark law context to denote the actual consumer environment, ie. the 'real world' in which products and services are provided and consumed.-Marketplaces and street markets:A...
, including restaurants, casino
Casino
In modern English, a casino is a facility which houses and accommodates certain types of gambling activities. Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions...
s, stadiums, hotels and cruise ships. Simphony™, MICROS’s first Software as a Service
Software as a Service
Software as a service , sometimes referred to as "on-demand software," is a software delivery model in which software and its associated data are hosted centrally and are typically accessed by users using a thin client, normally using a web browser over the Internet.SaaS has become a common...
offering, is an enterprise, service-oriented architecture
Service-oriented architecture
In software engineering, a Service-Oriented Architecture is a set of principles and methodologies for designing and developing software in the form of interoperable services. These services are well-defined business functionalities that are built as software components that can be reused for...
(SOA), point-of-sale (POS), hospitality product. SOA allows organizations to deploy the hosted POS system using a design that provides flexibility, resiliency, and streamlined integration of applications. Simphony™ is designed for SaaS
Saas
SAAS is an abbreviation for* Social Accountability Accreditation Services* Software as a service * Student Awards Agency for Scotland* Seattle Academy of Arts and Sciences* South Australian Ambulance Service...
deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers. SaaS alleviates the burden of software maintenance, ongoing operation, and support.
Simphony™ allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure. SOA allows for the integration of business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center to ensure continuous system operation. Additionally, SOA allows for the elimination of costly local servers by allowing only the necessary SaaS services to be run at the property level.
9700 HMS
The MICROS 9700 HMS point-of-sale system is used in the entertainmentEntertainment
Entertainment consists of any activity which provides a diversion or permits people to amuse themselves in their leisure time. Entertainment is generally passive, such as watching opera or a movie. Active forms of amusement, such as sports, are more often considered to be recreation...
marketplace
Marketplace
A marketplace is the space, actual, virtual or metaphorical, in which a market operates. The term is also used in a trademark law context to denote the actual consumer environment, ie. the 'real world' in which products and services are provided and consumed.-Marketplaces and street markets:A...
, including casino
Casino
In modern English, a casino is a facility which houses and accommodates certain types of gambling activities. Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions...
s, stadiums, hotels and cruise ships. The 9700 HMS is platform- and database
Database
A database is an organized collection of data for one or more purposes, usually in digital form. The data are typically organized to model relevant aspects of reality , in a way that supports processes requiring this information...
-independent. It can be installed on Multiple Windows
Microsoft Windows
Microsoft Windows is a series of operating systems produced by Microsoft.Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces . Microsoft Windows came to dominate the world's personal...
platforms
Platform (computing)
A computing platform includes some sort of hardware architecture and a software framework , where the combination allows software, particularly application software, to run...
and can have the database run on MS-SQL or Oracle
Oracle database
The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....
, including Oracle on Linux
Linux
Linux is a Unix-like computer operating system assembled under the model of free and open source software development and distribution. The defining component of any Linux system is the Linux kernel, an operating system kernel first released October 5, 1991 by Linus Torvalds...
. 9700 HMS is installed at sites ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas.
MICROS RES (3700)
MICROS RES offers a complete point-of-sales solution with comprehensive reporting, tools for the back-office, restaurant operations, and guest services. MICROS RES offers enterprise management for owners of multiple restaurant locations. MICROS RES provides end-to-end communications throughout operation to increase efficiency and speed of service. The latest release, as of January 2011, is RES 4.9.MICROS e7
MICROS e7 is a point-of-sales system aimed at smaller restaurant locations. The system is not as customizable or detailed as 3700 or 9700, but is simpler and more user friendly. It has a built in limit of supporting at most 1 PC and 6 workstations. As of June 2010 the latest version is 3.0 MR2.Property Management with OPERA
OPERA is the MICROS property management system used in many large hotel chains, such as TravelodgeTravelodge
Travelodge refers to several hotel chains around the world. Current operations include: the United States, Canada, the United Kingdom, Spain, the Republic of Ireland, New Zealand and Australia...
Hotels UK, Hyatt
Hyatt
Hyatt Hotels Corporation , is an international operator of hotels.Hyatt Center is the headquarters for Hyatt corporation...
Hotels and Resorts, Rydges Hotels and Resorts, Marriott Hotels, Resorts and Suites, Radisson Hotels and Resorts (subsidiary of Carlson Companies
Carlson Companies
Carlson is a privately held international corporation in the hotel, restaurant, and travel industries. Headquartered in Minnetonka, Minnesota, near Minneapolis, Carlson brands and services, including franchised operations, employ more than 170,000 people in more than 150 countries and territories...
), the InterContinental Hotels Group
InterContinental Hotels Group
InterContinental Hotels Group plc is a global hotels company headquartered in Denham, United Kingdom. It is the largest hotels company in the world measured by rooms , and has over 4,500 hotels across over 100 countries...
and the Thistle Hotels
Thistle Hotels
Thistle Hotels is a UK-based hotel company with a portfolio of 33 hotels, operating in the three and four star sector. It is the sixth largest hotel chain in the UK by bedroom numbers , but the largest hotel chain in London.-History:...
.
Opera can essentially be the only management software a hotel needs, as it can handle Reservations, Customer Profiles, Housekeeping Management, Maintenance logs, Cashiering, Accounts Receivable, Agent commissions and third party interfaces such as Minibar systems or Guest TV. Arrivals and in-house guests are served using the Front Desk features of the property management software. This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department memos.
It is the successor to the popular Fidelio PMS (Property Management System)
Pagers
With the acquisition of JTech PagerPager
A pager is a simple personal telecommunications device for short messages. A one-way numeric pager can only receive a message consisting of a few digits, typically a phone number that the user is then requested to call...
solutions for the following areas have become part of the product line:
- Restaurants
- Retail
- Hotels & Resorts
- Healthcare
- Church
Subsidiaries
| Subsidiary | Acquired | Products | References |
|---|---|---|---|
| TIG Global | January 2010 | specializes in hotel Internet marketing and destination Internet marketing | |
| Fry | August 2008 | strategy and marketing through design, development, managed services and fulfillment; development of e-commerce applications | |
| MICROS-Retail | January 2008 | combining the subsidiaries: Datavantage, CommercialWare and eOne Group | |
| CommercialWare | February 2006 | cross-channel commerce infrastructure solutions: point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications | |
| JTECH Communications | January 2005 | on-premises wireless messaging systems (pager Pager A pager is a simple personal telecommunications device for short messages. A one-way numeric pager can only receive a message consisting of a few digits, typically a phone number that the user is then requested to call... s) for the retail, hospitality and healthcare industries |
|
| Datavantage | May 2003 | information technology solutions for the specialty and general merchandise retail industry, analytic solutions | |
| Indatec (German) | January 2001 | point-of-sale terminals, peripherals and associated software for independent restaurants and other catering facilities | |
| Hospitality Solutions International | November 2000 | point-of-service and enterprise systems for restaurants, hotel management software | |
| Micros Fidelio Germany | November 1995 | property-management systems (PMSs), hotel computer information systems | |
| Micros Fidelio Nordic | |||
| Micros Fidelio UK Ltd | |||
| MICROS-Fidelio Asia Pacific | |||
| Fidelio Cruise |
External links
- MICROS official website
- MICROS Stock information on Yahoo Finance
- MICROS history on fundinguniverse.com
- Micros Support Forum
- History of Fidelio in wiredhotelier.com by the German co-founder Dietmar Müller-Elmau
- FundingUniverse.com history of Micros provides a detailed historical overview of Micros until the mid-1990