LivePerson
Encyclopedia
LivePerson is a publicly held online marketing, web analytics
, and expert advice company based in New York City
with offices in London
, Tel Aviv
, San Francisco and Atlanta. Its most well known product is a chat platform that allows companies to talk with visitors in real time on their websites.
on the NASDAQ
, in March 2011 its shares have started trading also on the Tel Aviv Stock Exchange
and included in the TA-100 Index
and the TA BlueTech-50 Index
.
In October 2000, the Company acquired HumanClick, an Israeli-based provider of real-time online customer service applications.
On July 18, 2006, the Company acquired Proficient Systems, an Atlanta based provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
On October 3, 2007, the Company acquired Kasamba Inc., an online provider of live expert advice delivered to consumers via real-time chat.
On April 13, 2010, the Company acquired all of the outstanding shares of NuConomy, an Israeli-based company whose web analytics and optimization platform is intended to help companies better assess and understand website and social marketing performance.
The company is organized into two operating segments. The Business segment, which facilitates real-time online interactions, utilizing: chat, voice, click-to-call, email and self-service knowledgebase for global corporations. And the Consumer segment, which facilitates online transactions between independent experts and individual consumers.
Web analytics
Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage....
, and expert advice company based in New York City
New York City
New York is the most populous city in the United States and the center of the New York Metropolitan Area, one of the most populous metropolitan areas in the world. New York exerts a significant impact upon global commerce, finance, media, art, fashion, research, technology, education, and...
with offices in London
London
London is the capital city of :England and the :United Kingdom, the largest metropolitan area in the United Kingdom, and the largest urban zone in the European Union by most measures. Located on the River Thames, London has been a major settlement for two millennia, its history going back to its...
, Tel Aviv
Tel Aviv
Tel Aviv , officially Tel Aviv-Yafo , is the second most populous city in Israel, with a population of 404,400 on a land area of . The city is located on the Israeli Mediterranean coastline in west-central Israel. It is the largest and most populous city in the metropolitan area of Gush Dan, with...
, San Francisco and Atlanta. Its most well known product is a chat platform that allows companies to talk with visitors in real time on their websites.
History
LivePerson was founded in 1992, incorporated in the State of Delaware in November 1995 and the LivePerson service was first introduced in November 1998. In April 2000, the company completed an initial public offeringInitial public offering
An initial public offering or stock market launch, is the first sale of stock by a private company to the public. It can be used by either small or large companies to raise expansion capital and become publicly traded enterprises...
on the NASDAQ
NASDAQ
The NASDAQ Stock Market, also known as the NASDAQ, is an American stock exchange. "NASDAQ" originally stood for "National Association of Securities Dealers Automated Quotations". It is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange. As of...
, in March 2011 its shares have started trading also on the Tel Aviv Stock Exchange
Tel Aviv Stock Exchange
The Tel Aviv Stock Exchange in Tel Aviv is Israel's only stock exchange.The TASE is the only public market for trading securities in Israel. It plays a major role in the Israeli economy....
and included in the TA-100 Index
TA-100 Index
The TA-100 Index, typically referred to as the Tel Aviv 100, is a stock market index of the 100 most highly capitalised companies listed on the Tel Aviv Stock Exchange . The index began on 1 January 1992 with a base level of 100...
and the TA BlueTech-50 Index
TA BlueTech-50 Index
The TA BlueTech-50 Index is a stock market index of the 50 most highly capitalised Information technology and Biotechnology companies listed on the Tel Aviv Stock Exchange...
.
In October 2000, the Company acquired HumanClick, an Israeli-based provider of real-time online customer service applications.
On July 18, 2006, the Company acquired Proficient Systems, an Atlanta based provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
On October 3, 2007, the Company acquired Kasamba Inc., an online provider of live expert advice delivered to consumers via real-time chat.
On April 13, 2010, the Company acquired all of the outstanding shares of NuConomy, an Israeli-based company whose web analytics and optimization platform is intended to help companies better assess and understand website and social marketing performance.
Products and services
As a “cloud computing” or software-as-a-service (SaaS) provider, LivePerson provides solutions on a hosted basis.The company is organized into two operating segments. The Business segment, which facilitates real-time online interactions, utilizing: chat, voice, click-to-call, email and self-service knowledgebase for global corporations. And the Consumer segment, which facilitates online transactions between independent experts and individual consumers.
Competitors
- ATG Commerce - product offered by ATGArt Technology GroupArt Technology Group was an independent Internet technology company specializing in eCommerce software and on-demand optimization applications until its acquisition by Oracle on January 5, 2011...
, subsidiary of OracleOracle CorporationOracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing hardware systems and enterprise software products – particularly database management systems...
. - BoldChat
- Olark - a Y Combinator company
- VelaroVelaro, Inc.Velaro, Inc. is a software-as-a-service provider headquartered in Elkridge, Maryland. The company provides live chat software with click-to-call and intelligent engagement features. Their product aims to help businesses increase online conversion rates.The CEO is Michael Teitelbaum.- Company...
- LiveChatLiveChatLiveChat is an online marketing, live support and web analytics application for SMB and large enterprises offered in SaaS model. It is developed by LIVECHAT Software and was first launched in 2002...
- live support softwareLive support softwareLive support software is a popular term for online chat applications designed specifically to provide online assistance to users of a website.-Technology:...
developed by LIVECHAT SoftwareLIVECHAT SoftwareLIVECHAT Software is a Poland-based IT company; developer of business communication software. Founded in 2002 as Livechat Sp. z o.o. ; since October 2007 runs as a stock company....
. - Zopim
- Activa Live - acquired by Salesforce.comSalesforce.comSalesforce.com is an enterprise cloud computing company headquartered in San Francisco that distributes business software on a subscription basis. Salesforce.com hosts the applications off-site...
http://techcrunch.com/2010/09/24/salesforce-buys-enterprise-chat-startup-activa-live/