List of telephony terminology
Encyclopedia
This is a List of telephony terminology and acronyms which relate to telephony networks.

A

  • Advanced Intelligent Network, (AIN), see also IN
    Intelligent network
    The Intelligent Network , is the standard network architecture specified in the . It is intended for fixed as well as mobile telecom networks...

     or Intelligent Network)
  • Automated Attendant
    Automated attendant
    In telephony, an automated attendant allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist). Many AAs will also offer a simple menu system...


B

  • Blue box - a device that was used to bypass the normal long distance call switching tones typically used to obtain free calls.

C

  • call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number.
  • call waiting
    Call waiting
    Call waiting , in telephony, is a feature on some telephone networks. If a calling party places a call to a called party which is otherwise engaged, and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new...

     - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece.
  • called party
    Called party
    The called party is a person who answers a telephone call. The person who initiates a telephone call is the calling party....

  • Caller
  • calling party
    Calling party
    The calling party is a person who initiates a telephone call over the public switched telephone network, usually by dialing a telephone number....

  • conference call
    Conference call
    A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party...

     (multi-party call)
  • COCOT
    Payphone
    A payphone or pay phone is a public telephone, often located in a phone booth or a privacy hood, with pre-payment by inserting money , a credit or debit card, or a telephone card....


F

  • fax
    Fax
    Fax , sometimes called telecopying, is the telephonic transmission of scanned printed material , normally to a telephone number connected to a printer or other output device...

     - (contraction of facsimile) a device connected to the telephone network to enable documents to be scanned and sent to a receiving fax machine
  • frame - A distribution frame
    Distribution frame
    In telecommunications, a distribution frame is a passive device which terminates cables, allowing arbitrary interconnections to be made.For example, the Main Distribution Frame located at a telephone central office terminates the cables leading to subscribers on the one hand, and cables leading to...

    , a set of open wiring racks where circuits are cross connected to trunks and equipment

I

  • infrastructure
    Infrastructure
    Infrastructure is basic physical and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function...

  • Intelligent Network
    Intelligent network
    The Intelligent Network , is the standard network architecture specified in the . It is intended for fixed as well as mobile telecom networks...

     (IN)
  • inside plant
    Inside plant
    In telecommunication, the term inside plant has the following meanings:*All the cabling and equipment installed in a telecommunications facility, including the main distribution frame and all the equipment extending inward therefrom, such as PABX or central office equipment, MDF heat coil...

  • intelligent Network Interface Device
    Intelligent Network Interface Device
    An Intelligent Network Interface Device, more commonly known as an "iNID", provides Digital Subscriber Line access and advanced TV to customers subscribed to AT&T's U-verse brand of services....

     (iNID) - replaces the Network Interface Device
    Network interface device
    In telecommunications, a Network Interface Device is a device that serves as the demarcation point between the carrier's local loop and the customer's premises wiring....

     outside a subscriber's house like when customers subscribe to AT&T's
    AT&T
    AT&T Inc. is an American multinational telecommunications corporation headquartered in Whitacre Tower, Dallas, Texas, United States. It is the largest provider of mobile telephony and fixed telephony in the United States, and is also a provider of broadband and subscription television services...

     U-verse
    U-Verse
    AT&T U-verse is a registered service mark under which AT&T offers Internet access, television, and telephone services in various parts of the United States. It began in 2008 to serve mostly residences and small businesses in urban and suburban areas.-Services:...

     brand of services.
  • interactive voice response
    Interactive voice response
    Interactive voice response is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs....

     (IVR)
  • ISDN User Part
    ISDN User Part
    The ISDN User Part or ISUP is part of the Signaling System #7 which is used to set up telephone calls in Public Switched Telephone Networks...

     (ISUP)

P

  • Person-to-person
    Operator assistance
    An operator-assisted call is one in which the calling party places a telephone call which requires an operator to provide some form of assistance in completing the call...

  • Plain old telephone service
    Plain old telephone service
    Plain old telephone service is the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in many parts of the world....

    , or "POTS"
  • Public Switched Telephone Network (PSTN)
  • Pupinization
    Loading coil
    In electronics, a loading coil or load coil is a coil that does not provide coupling to any other circuit, but is inserted in a circuit to increase its inductance. The need was discovered by Oliver Heaviside in studying the disappointing slow speed of the Transatlantic telegraph cable...


R

  • red telephone box
    Red telephone box
    The red telephone box, a public telephone kiosk designed by Sir Giles Gilbert Scott, is a familiar sight on the streets of the United Kingdom, Malta, Bermuda and Gibraltar, and despite a reduction in their numbers in recent years, red boxes can still be seen in many places and in current or former...

  • Red box
  • ringer equivalency number (REN)
  • Ringing signal
  • rural radio service
    Rural radio service
    In telecommunication in the United States, a rural radio service is a public radio service rendered by fixed stations on frequencies below 1000 MHz used to provide Basic Exchange Telecommunications Radio Service, which is public message communication service between a central office and...


T

  • Tandem switch
  • Transaction Capabilities Application Part
    Transaction Capabilities Application Part
    Transaction Capabilities Application Part, from ITU-T recommendations Q.771-Q.775 or ANSI T1.114 is a protocol for Signalling System 7 networks. Its primary purpose is to facilitate multiple concurrent dialogs between the same sub-systems on the same machines, using Transaction IDs to differentiate...

     (TCAP)
  • telemarketing
    Telemarketing
    Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.Telemarketing can also include recorded sales pitches...

  • telephone
    Telephone
    The telephone , colloquially referred to as a phone, is a telecommunications device that transmits and receives sounds, usually the human voice. Telephones are a point-to-point communication system whose most basic function is to allow two people separated by large distances to talk to each other...

  • telephone booth
    Telephone booth
    A telephone booth, telephone kiosk, telephone call box or telephone box is a small structure furnished with a payphone and designed for a telephone user's convenience. In the USA, Canada and Australia, "telephone booth" is used, while in the UK and the rest of the Commonwealth it is a "telephone...

  • telephone call
    Telephone call
    A telephone call is a connection over a telephone network between the calling party and the called party.-Information transmission:A telephone call may carry ordinary voice transmission using a telephone, data transmission when the calling party and called party are using modems, or facsimile...

  • telephone card
    Telephone card
    A telephone card, calling card or phone card for short, is a small plastic card, sized and shaped like a credit card, used to pay for telephone services. It is not necessary to have the physical card except with a stored-value system; knowledge of the access telephone number to dial and the PIN is...

  • telephone directory
    Telephone directory
    A telephone directory is a listing of telephone subscribers in a geographical area or subscribers to services provided by the organization that publishes the directory...

  • telephone exchange
    Telephone exchange
    In the field of telecommunications, a telephone exchange or telephone switch is a system of electronic components that connects telephone calls...

  • telephone tapping
    Telephone tapping
    Telephone tapping is the monitoring of telephone and Internet conversations by a third party, often by covert means. The wire tap received its name because, historically, the monitoring connection was an actual electrical tap on the telephone line...

  • Teletraffic engineering
    Teletraffic engineering
    Telecommunications traffic engineering, teletraffic engineering, or traffic engineering is the application of traffic engineering theory to telecommunications...

  • Time Division Multiplexing
    Time-division multiplexing
    Time-division multiplexing is a type of digital multiplexing in which two or more bit streams or signals are transferred apparently simultaneously as sub-channels in one communication channel, but are physically taking turns on the channel. The time domain is divided into several recurrent...

     (TDM)
  • trap and trace
  • TWX

W

  • Western Union
    Western Union
    The Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado. Up until 2006, Western Union was the best-known U.S...

  • Wide Area Telephone Service
    Wide Area Telephone Service
    In U.S. telecommunications, a Wide Area Telephone Service is a long distance service offering for customer dial-type telecommunications between a given customer [user] station and stations within specified geographic rate areas employing a single telephone line between the customer user location...

     (WATS)
  • WATS line
  • wireless network
    Wireless network
    Wireless network refers to any type of computer network that is not connected by cables of any kind. It is a method by which homes, telecommunications networks and enterprise installations avoid the costly process of introducing cables into a building, or as a connection between various equipment...

  • Wireless Telephony Applications Interface (wtai)
  • Wi-Fi
    Wi-Fi
    Wi-Fi or Wifi, is a mechanism for wirelessly connecting electronic devices. A device enabled with Wi-Fi, such as a personal computer, video game console, smartphone, or digital audio player, can connect to the Internet via a wireless network access point. An access point has a range of about 20...


Acronyms

Acronym Name Notes
1ESS  Number 1 Electronic Switching System US
1FR Flat rate
Flat rate
A flat fee, also referred to as a flat rate or a linear rate, refers to a pricing structure that charges a single fixed fee for a service, regardless of usage. Rarely, it may refer to a rate that does not vary with usage or time of use...

 service
US
2G second-generation mobile telephone
2G
2G is short for second-generation wireless telephone technology. Second generation 2G cellular telecom networks were commercially launched on the GSM standard in Finland by Radiolinja in 1991...

 
 
2.5G Enhanced 2G mobile telephone   
3G third-generation mobile telephone
3G
3G or 3rd generation mobile telecommunications is a generation of standards for mobile phones and mobile telecommunication services fulfilling the International Mobile Telecommunications-2000 specifications by the International Telecommunication Union...

 
 
4WTS Four-wire termination set US
ACD Automatic Call Distribution/Director  
ACTS Advanced Coin Telephone Service US
ADSL Asymmetric Digital Subscriber Line
Asymmetric Digital Subscriber Line
Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice...

 
 
ANI Automatic Number Identification
Automatic number identification
Automatic number identification is a feature of telephony intelligent network services that permits subscribers to display or capture the billing telephone number of a calling party. In the United States it is part of Inward Wide Area Telephone Service . ANI service was created by AT&T for...

 
US
AMA Automatic Message Accounting
Automatic Message Accounting
Automatic message accounting provides detail billing for telephone calls. When direct distance dialing was introduced in the US, message registers no longer sufficed for dialed telephone calls...

 
US
BOK Unblocking UK
CCIS Common Channel Interoffice Signaling   
CID Caller ID
Caller ID
Caller ID , also called calling line identification or calling number identification or Calling Line Identification Presentation , is a telephone service, available in analog and digital phone systems and most Voice over Internet Protocol applications, that transmits a caller's number to...

 
 
CLEC Competitive Local Exchange Carrier
Competitive local exchange carrier
A competitive local exchange carrier , in the United States, is a telecommunications provider company competing with other, already established carriers ....

 
US
CLI Caller Line Identification
Caller ID
Caller ID , also called calling line identification or calling number identification or Calling Line Identification Presentation , is a telephone service, available in analog and digital phone systems and most Voice over Internet Protocol applications, that transmits a caller's number to...

 
Europe
CLID Caller Line ID
Caller ID
Caller ID , also called calling line identification or calling number identification or Calling Line Identification Presentation , is a telephone service, available in analog and digital phone systems and most Voice over Internet Protocol applications, that transmits a caller's number to...

 
UK
CTI Computer telephony integration
Computer telephony integration
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated...

 
 
COSMOS Wire records
COSMOS (Telecommunications)
COSMOS was a record-keeping system for Main Distribution Frames in the Bell System. COSMOS was introduced in the 1970s after MDFs were found to be congested in large urban telephone exchanges. It assigns terminals so jumpers need not be so long, thus leaving more space on the shelves...

 
 
DDCO Direct Dial Central Office (Opposite of DID) US
DDD Direct Distance Dialing
Direct distance dialing
Direct distance dialing or direct dial is a telecommunications term for a network-provided service feature in which a call originator may, without operator assistance, call any other user outside the local calling area. DDD requires more digits in the number dialed than are required for calling...

 
US
DDI Direct Dialing In  UK
DECT Digital Enhanced Cordless Telecommunications
Digital Enhanced Cordless Telecommunications
Digital Enhanced Cordless Telecommunications , usually known by the acronym DECT, is a digital communication standard, which is primarily used for creating cordless phone systems...

 
 
DID Direct Inward Dialing
Direct Inward Dialing
Direct inward dialing , also called direct dial-in in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange systems...

 
US
DMS Digital Multiplex System
Digital Multiplex System
Digital Multiplex System is the name shared among several different telephony product lines from Nortel Networks for wireline and wireless operators...

 
Can
DNIS Dialed Number Identification System  US
DSL Digital Subscriber Line
Digital Subscriber Line
Digital subscriber line is a family of technologies that provides digital data transmission over the wires of a local telephone network. DSL originally stood for digital subscriber loop. In telecommunications marketing, the term DSL is widely understood to mean Asymmetric Digital Subscriber Line ,...

 
 
DTMF dual-tone multi-frequency
Dual-tone multi-frequency
Dual-tone multi-frequency signaling is used for telecommunication signaling over analog telephone lines in the voice-frequency band between telephone handsets and other communications devices and the switching center. The version of DTMF that is used in push-button telephones for tone dialing is...

 
 
FDM Frequency-division multiplexing
Frequency-division multiplexing
Frequency-division multiplexing is a form of signal multiplexing which involves assigning non-overlapping frequency ranges to different signals or to each "user" of a medium.- Telephone :...

 
 
GPRS General Packet Radio Service
General Packet Radio Service
General packet radio service is a packet oriented mobile data service on the 2G and 3G cellular communication system's global system for mobile communications . GPRS was originally standardized by European Telecommunications Standards Institute in response to the earlier CDPD and i-mode...

 
 
GSM Global system for mobile communications
Global System for Mobile Communications
GSM , is a standard set developed by the European Telecommunications Standards Institute to describe technologies for second generation digital cellular networks...

 
 
GST Ground start
Ground start
In telephony, a ground start or GST is a method of signaling from a terminal or subscriber local loop to a telephone exchange, in which method a cable pair is temporarily grounded to request dial tone...

 
US
IDDD International Direct Distance Dialing US
IDF Intermediate distribution frame
Intermediate distribution frame
Intermediate distribution frame : In a central office or customer premises, a frame that cross-connects the user cable media to individual user line circuits and may serve as a distribution point for multipair cables from the main distribution frame or combined distribution frame to individual...

 
US
ILEC Incumbent Local Exchange Carrier
Incumbent local exchange carrier
An ILEC, short for incumbent local exchange carrier, is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies , also known as the "Baby Bells." The ILEC is the former Bell System or Independent Telephone...

 
US
ISD International Subscriber Dialling
International Subscriber Dialling
International direct dialing or international subscriber dialing is the process of an international telephone call being placed by the caller rather than by an operator. The term international subscriber dialing was used in the United Kingdom and Australia until the terminology was changed to...

 
UK
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...

 and India
India
India , officially the Republic of India , is a country in South Asia. It is the seventh-largest country by geographical area, the second-most populous country with over 1.2 billion people, and the most populous democracy in the world...

ISDN Integrated Services Digital Network
Integrated Services Digital Network
Integrated Services Digital Network is a set of communications standards for simultaneous digital transmission of voice, video, data, and other network services over the traditional circuits of the public switched telephone network...

 
 
IVR interactive voice response
Interactive voice response
Interactive voice response is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs....

 
 
KSU Key Switching Unit US
LST Loop Start Trunk US
MDF Main Distribution Frame
Main distribution frame
In telephony, a main distribution frame is a signal distribution frame for connecting equipment to cables and subscriber carrier equipment . The MDF is a termination point within the local telephone exchange where exchange equipment and terminations of local loops are connected by jumper wires...

 
 
MF Multi-frequency
Multi-frequency
In telephony, multi-frequency signaling is an outdated, in-band signaling technique. Numbers were represented in a two-out-of-five code for transmission from a multi-frequency sender, to be received by a multi-frequency receiver in a distant telephone exchange...

 
US
PABX Private Automatic Branch eXchange  Europe
PBX Private Branch eXchange  US
PMBX Private Manual Branch eXchange UK
POTS plain old telephone service
Plain old telephone service
Plain old telephone service is the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in many parts of the world....

 
 
PSTN Public Switched Telephone Network
Public switched telephone network
The public switched telephone network is the network of the world's public circuit-switched telephone networks. It consists of telephone lines, fiber optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables, all inter-connected by...

 
 
RCMAC Recent Change Memory Administration Center  US
REN ringer equivalency number   
SMS Short Message Service
Short message service
Short Message Service is a text messaging service component of phone, web, or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices...

 or text messages
 
SF Single Frequency supervision tone (2600) US
SIP Session Initiation Protocol US
SP Lock Unlocking UK
SS7 Signaling System 7   
STD Subscriber trunk dialling
Subscriber trunk dialling
Subscriber trunk dialling is a term for a telephone system allowing subscribers to dial trunk calls without operator assistance.- Terminology :...

 
UK and India
T-CXR T-carrier
T-carrier
In telecommunications, T-carrier, sometimes abbreviated as T-CXR, is the generic designator for any of several digitally multiplexed telecommunications carrier systems originally developed by Bell Labs and used in North America, Japan, and South Korea....

 
US
TAPI Telephony Application Programming Interface
Telephony Application Programming Interface
The Telephony Application Programming Interface is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows...

 
 
TR Tip and ring
Tip and ring
"Tip" and "Ring" are common terms in the telephone service industry referring to the two wires or sides of an ordinary telephone line. Tip is the ground side and Ring is the battery side of a phone circuit. In the UK these are referred to as the 'A' and 'B' wires...

 
US
TSPS Traffic Service Position System
Traffic Service Position System
Traffic Service Position System was developed by Bell Labs in Columbus, Ohio to replace traditional cord switchboards. The first TSPS was deployed in 1969 and used the Stored Program Control-1A CPU, "Piggyback" twistor memory and IGFET Insulated Gate Field Effect Transistor solid state memory...

 
 
TXE Telephone eXchange Electronic UK
UAX Unit Automatic eXchange UK
VoIP Voice over Internet Protocol  US
WAP Wireless Application Protocol
Wireless Application Protocol
Wireless Application Protocol is a technical standard for accessing information over a mobile wireless network.A WAP browser is a web browser for mobile devices such as mobile phones that uses the protocol.Before the introduction of WAP, mobile service providers had limited opportunities to offer...

 
 
WATS Wide Area Telephone Service
Wide Area Telephone Service
In U.S. telecommunications, a Wide Area Telephone Service is a long distance service offering for customer dial-type telecommunications between a given customer [user] station and stations within specified geographic rate areas employing a single telephone line between the customer user location...

 
US
WTAI Wireless Telephony Applications Interface  
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