ICT Group, Inc. was a multinational call center and outsourcing

Outsourcing

Outsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider...

 company based in the Philadelphia suburb of Newtown

Newtown, Bucks County, Pennsylvania

Newtown is a borough in Bucks County, Pennsylvania, United States. The population was 2,248 at the 2010 census. It is located just west of the Trenton, New Jersey metropolitan area, and is part of the larger Philadelphia metropolitan area. It is entirely surrounded by Newtown Township, from which...

.

During the global financial crisis of 2008–2009, it began closing call centers in the United States

United States

The United States of America is a federal constitutional republic comprising fifty states and a federal district...

 and Canada

Canada

Canada is a North American country consisting of ten provinces and three territories. Located in the northern part of the continent, it extends from the Atlantic Ocean in the east to the Pacific Ocean in the west, and northward into the Arctic Ocean...

, and reducing staff numbers in the United Kingdom

United Kingdom

The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...

, Ireland

Ireland

Ireland is an island to the northwest of continental Europe. It is the third-largest island in Europe and the twentieth-largest island on Earth...

 and Australia

Australia

Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...

, as part of a plan to move its operations to lower-wage countries.

On February 2, 2010, ICT was officially acquired by Sykes Enterprises, Inc.

Sykes Enterprises

Sykes Enterprises provides business process outsourcing services, such as technical support and customer service. Sykes has over 51,000 employees at 80+ locations in 25 countries operating in 30 languages.-History:...

, a Tampa based company.