GoldMine
Encyclopedia
GoldMine is a Customer Relationship Management
(CRM) software package, made by FrontRange Solutions
. It is a Microsoft Windows
program that manages client and prospect contact details as well as interactions with these contacts, such as calls made to and by the contact, emails sent and received and sales forecasts. GoldMine has a user base of more than 1.2 million users and is delivered through a network of more than 1,000 FrontRange Solutions partners.
(CRM) software categories for Small to Medium sized Businesses (SMBs). GoldMine Software, ranked #154 on the 1997 Inc. 500, a national "Fast 500" company, swept the computer industry awards. Highlights include being awarded back-to-back-to-back-to-back PC Magazine's "Editor's Choice" (August 1993, August 1995, April 1996 and August 1997). In April, 1999, Susser and Ferrara sold control of GoldMine Software Corp. to the South African software holding company FrontRange Limited (formerly Ixchange).
GoldMine Enterprise Edition uses Named Licensing, meaning that each user listed to use the application must have a license.
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
(CRM) software package, made by FrontRange Solutions
FrontRange Solutions
FrontRange Solutions Inc. is a midrange developer of CRM, Communication management and IT Service Management software with worldwide headquarters in Pleasanton, CA.-History:...
. It is a Microsoft Windows
Microsoft Windows
Microsoft Windows is a series of operating systems produced by Microsoft.Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces . Microsoft Windows came to dominate the world's personal...
program that manages client and prospect contact details as well as interactions with these contacts, such as calls made to and by the contact, emails sent and received and sales forecasts. GoldMine has a user base of more than 1.2 million users and is delivered through a network of more than 1,000 FrontRange Solutions partners.
History
GoldMine Software Corp. was founded in 1989 by Jon Ferrara and Elan Susser. GoldMine Software Corp. was one of the early pioneers in the Sales Force Automation (SFA) and Customer Relationship ManagementCustomer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
(CRM) software categories for Small to Medium sized Businesses (SMBs). GoldMine Software, ranked #154 on the 1997 Inc. 500, a national "Fast 500" company, swept the computer industry awards. Highlights include being awarded back-to-back-to-back-to-back PC Magazine's "Editor's Choice" (August 1993, August 1995, April 1996 and August 1997). In April, 1999, Susser and Ferrara sold control of GoldMine Software Corp. to the South African software holding company FrontRange Limited (formerly Ixchange).
Features
- Contact Management: Maintain a list of contacts and their information, including custom data pertinent to your own business.
- Scheduling: Schedule various types of activities (calls, appointments, etc.) to occur between any combination of employee(s) and contact(s).
- Sales/Opportunity tracking: Track probabilities & close dates of simple and complex sales
- Networkable Groupware: The program can be used by a single user or simultaneously by groups of users in a windows network.
- Reporting: Analyze data with the built-in proprietary report engine or using 3rd party tools.
- Synchronize Data: Data can be synchronized with other GoldMine installations using GoldSync. Other native synchronization options include Microsoft OutlookMicrosoft OutlookMicrosoft Outlook is a personal information manager from Microsoft, available both as a separate application as well as a part of the Microsoft Office suite...
, Palm and Windows CE/Mobile devices. - E-mail: RFC 822 compliant e-mail client works with SMTP and POP3 e-mail servers.
- Web Integration: GM+View area in the program allows external browser-based content to be seamlessly presented as part of the contact's data. This provides rich integration possibilities with internet and intranet-based data-driven pages.
Product Versions
GoldMine is available in four versions:- Standard Edition: Uses dBaseDBASEdBase II was the first widely used database management system for microcomputers. It was originally published by Ashton-Tate for CP/M, and later on ported to the Apple II and IBM PC under DOS...
databases only. Suitable for small to mid-sized installations. Available through version 6.7 only. On April 2, 2007, FrontRange CEO Michael McCloskey announced GoldMine Standard Edition would no longer be offered for sale after April 30, 2007, but supported until April 30, 2008. - Corporate Edition: Defaults to MSSQL 7/2000/2005 database. 4.0 supported InterbaseInterBaseInterBase is a relational database management system currently developed and marketed by Embarcadero Technologies. InterBase is distinguished from other DBMSs by its small footprint, close to zero administration requirements, and multi-generational architecture...
, MSSQL 6.5/7 and dBase with limited support for OracleOracle DatabaseThe Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation....
7 & 8, InformixInformixIBM Informix is a family of relational database management system developed by IBM. It is positioned as IBM's flagship data server for online transaction processing as well as integrated solutions...
and DB2IBM DB2The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions...
. 6.7 supports MSSQL 7/2000 and dBase. 7.0 supports MSSQL 7/2000/2005 and Firebird. - Premium Edition: Defaults to MSSQL 2005 database. Can also use Firebird. Revamped UI and a customer service module are the primary differences between the Corporate and Premium Editions.
- Enterprise Edition: Browser based with an MSSQL 2005 database.
Licensing
GoldMine Standard Edition, Corporate Edition and Premium Edition each uses a concurrent licensing system. With concurrent licensing, only X-number of people can log on at a given time (X being the number of licenses/seats). This means that 50 people can use a 25-user licensed installation of GoldMine as long as only 25 of them ever log in at the same time.GoldMine Enterprise Edition uses Named Licensing, meaning that each user listed to use the application must have a license.