Genpact
Encyclopedia
Gê
Gê are the people who spoke Ge languages of the northern South American Caribbean coast and Brazil. In Brazil the Gê were found in Rio de Janeiro, Minas Gerais, Bahia, Piaui, Mato Grosso, Goias, Tocantins, Maranhão, and as far south as Paraguay....
owned company called GE Capital International Services or GECIS
GECIS
Gecis or GE Capital International Services is the name on the Business Process Outsourcing company of General Electric. It is the pioneer of BPO in India and the largest BPO company in India. Headquartered in Gurgaon in India, it has offices in China, Romania, Hungary, Mexico, UK and USA.It was...
. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, Australia, Brazil and the United States. Tiger Tyagarajan is the President and CEO of Genpact.
Currently it employs over 53,600 people in various locations providing services in 30 languages on a 24/7 basis.
Genpact's services cover areas like Finance and Accounting, Sales and Marketing, Analytics
Analytics
Analytics is the application of computer technology, operational research, and statistics to solve problems in business and industry. Analytics is carried out within an information system: while, in the past, statistics and mathematics could be studied without computers and software, analytics has...
, Supply chain
Supply chain
A supply chain is a system of organizations, people, technology, activities, information and resources involved in moving a product or service from supplier to customer. Supply chain activities transform natural resources, raw materials and components into a finished product that is delivered to...
, Collections
Collection agency
A collection agency is a business that pursues payments of debts owed by individuals or businesses. Most collection agencies operate as agents of creditors and collect debts for a fee or percentage of the total amount owed....
, Customer Services, Information technology
Information technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
, Healthcare and Learning and Content Management
Content management
Content management, or CM, is the set of processes and technologies that support the collection, managing, and publishing of information in any form or medium. In recent times this information is typically referred to as content or, to be precise, digital content...
.
History
Genpact went public on NYSE on August 2, 2007 under the symbol "G".The NYSE symbol "G" was initially allocated to the Gillette company. After the Gillette Company was acquired by Procter and Gamble, the symbol became free and Genpact and Google booked it. It was Genpact in the end that got to keep G as its stock symbol.
Apart from GECIS, Genpact has also been known as GECSI and GECIBS in its initial days of operation.
Management team
Many members of the team developed their management skills working within GE and were involved in building Genpact into an independent commercial enterprise that exists today. There was also a recent change announced in the Leadership team. NV "Tiger" Tyagarajan took over from Pramod Bhasin as the next CEO for Genpact effective June 17th 2011.Smart Enterprise Processes(SEPSM)
In 2009, Genpact introduced its Smart Enterprise Processes (SEPSM), a scientific methodology enabling business process effectiveness to deliver measurable business outcomes. With SEPSM, companies can achieve substantially improved financial performance by breaking down organizational silos and making business processes effective and measurable. Compared with traditional efforts focused on efficiency within individual processes or business units, SEPSM’s end-to-end methodology can deliver two to five times the impact on improved cash flow, margins, revenue growth or other targeted financial and operating metrics. SEPSM methodology was reviewed and recognized by International Data Corporation (IDC) and other Industry Analysts.Latest Acquisitions
April 2011: Genpact to acquire HeadstrongHeadstrong
Headstrong can refer to:*Headstrong , a Canadian hard rock band**Headstrong , the self-titled debut album by Headstrong*Headstrong , the debut album by Ashley Tisdale...
, a Virginia
Virginia
The Commonwealth of Virginia , is a U.S. state on the Atlantic Coast of the Southern United States. Virginia is nicknamed the "Old Dominion" and sometimes the "Mother of Presidents" after the eight U.S. presidents born there...
-based consulting and IT services company with a specialized focus in financial services, for US $550 Million.
On 15th September 2011, Genpact Acquired EmPower Research, an integrated media and business research company with strong capabilities in social media research and measurement. EmPower management has offices based in New York, Bangalore, Cincinnati, New Jersey, San Francisco and London.
Locations
Genpact operates from Asia, Eastern Europe, Northern America, Australia and most recently Africa.In India
Gurgaon
Gurgaon is the second largest city in the Indian state of Haryana. Gurgaon is the industrial and financial center of Haryana. It is located 30 km south of national capital New Delhi, about 10 kilometers from Dwarka Sub City and 268 km south of Chandigarh, the state capital...
, Delhi
Delhi
Delhi , officially National Capital Territory of Delhi , is the largest metropolis by area and the second-largest by population in India, next to Mumbai. It is the eighth largest metropolis in the world by population with 16,753,265 inhabitants in the Territory at the 2011 Census...
, Hyderabad, Jaipur
Jaipur
Jaipur , also popularly known as the Pink City, is the capital and largest city of the Indian state of Rajasthan. Founded on 18 November 1727 by Maharaja Sawai Jai Singh II, the ruler of Amber, the city today has a population of more than 3.1 million....
, Kolkata
Kolkata
Kolkata , formerly known as Calcutta, is the capital of the Indian state of West Bengal. Located on the east bank of the Hooghly River, it was the commercial capital of East India...
, Bangalore
Bangalore
Bengaluru , formerly called Bengaluru is the capital of the Indian state of Karnataka. Bangalore is nicknamed the Garden City and was once called a pensioner's paradise. Located on the Deccan Plateau in the south-eastern part of Karnataka, Bangalore is India's third most populous city and...
and Dehradun
Dehradun
- Geography :The Dehradun district has various types of physical geography from Himalayan mountains to Plains. Raiwala is the lowest point at 315 meters above sea level, and the highest points are within the Tiuni hills, rising to 3700 m above sea level...
. The operations in India are Finance and Accounting, Sales and Marketing Analytics, Customer Services, Financial Services Collections, Supply chain, Information Technology and Actuarial & Other Insurance Services with Learning Content Development. Genpact has got an approval to open its SEZ
SEZ
SEZ may refer to:*Special Economic Zone*Seychelles International Airport...
center in Bhubaneshwar.II
Genpact has a 50:50 joint venture with NDTV
NDTV
NDTV is an Indian commercial broadcasting television network founded in 1988. It was founded by Prannoy Roy, an eminent journalist and current chairman and director of NDTV Group. NDTV currently has more than 1,000 employees producing news from over twenty locations in India...
in NGEN Media Services. Also has tied up with NIIT
NIIT
NIIT Limited is a global computer education company. The company is listed on the National Stock Exchange and Bombay Stock Exchange of India. The company provides training for individuals, enterprises, schools and colleges. It has its presence in 40 countries worldwide.In 2004 , NIIT was...
for training related services.
In México
Genpact Mexico provides bilingual English and Spanish-language based business services, near-shore services to North America and a significant document management capability. The Mexico operations have 2200 people in three sites – two sites in Ciudad, Juarez (sister city to El Paso, TX) and one site in Caborca. The core business competencies of Genpact Mexico lie in the areas of Customer Service, Finance and Accounting, Collections, Document Management. Mexico is a Strategic Site to handle Bilingual Call Centre and Non Voice Capabilities – mainly English and Spanish.In USA
Genpact has assumed several accounting processes of Walgreens, the largest drugstore chain in the United States. It has acquired a former Walgreens facility in Danville, Illinois to accommodate these functions.Through its wholly owned subsidiary formerly known as Creditek LLC, with facilities in Wilkes Barre, PA, Nashville, TN, and Parsippany, NJ, Genpact provides Finance & Accounting solutions Revenue Cycle Management services in such processes as order-to-cash, procure-to-pay and forecast-to-fulfill.
Genpact Mortgage Services, formerly MoneyLine Lending Services, provides private-label, outsourced mortgage origination and fulfillment services and complex business process outsourcing for financial institutions and other mortgage lenders from its centers in Irvine, CA, and Salt Lake City, UT.
In Guatemala
Genpact's facility in Guatemala was opened in 2008 and provides business process services in English as well as in Spanish. The delivery center will initially accommodate more than 700 workers and has the capacity to grow to approximately to 1,000. The facility's close proximity to the region's largest public university is a major advantage in terms of attracting key talent.In Hungary
Genpact Hungary, founded in 2002, operates in Budapest and has established itself as one of Europe’s premier business services and technology solutions providers. It currently employs staff from more than two dozen countries serving customers across Europe in over 15 languages.In Netherlands & Spain
With the strategic acquisition in 2007 of Dutch and Spanish entities of ICE Enterprise Solutions, Genpact provides SAP solutions via centers in the Netherlands and Spain. ICE is an SAP Services Partner, Utilities Partner, and BW/SEM Partner in the Netherlands, and an SAP Partner and StreamServe Partner in Spain.In Poland
In June 2008, Genpact opened a new center in the Polish city of Lublin.Genpact Operations Centre located in city of Lublin is an finance and accounting operations centre which offers services to customers from Slovakia, Czech and Poland.
Decision about starting the centre in Lublin results first of all with good city location, close to other states in Centre and Eastern Europe. What is more Lublin – the largest city in eastern Poland - is known as a strong academic centre. Lublin is home to 14 universities, approximately
100 000 students and about 22 000 university graduates. Therefore Lublin can assure suitable personnel backup and offers professional and experienced staff in finances and accounting, and also in management.
"We are pleased with expansion our company in Poland. Opening of new centre is a large step in systematic enlarging our European operating possibilities” - said Patrick Cogny CEO Genpact Europe.
First employees of new Centre became officially take on in June 2008 r. Centre in Lublin functions already in 100% and it develops continually.
In Africa
In 2008, Genpact set foot in the north African city of Rabat, Morocco.In 2009, Genpact entered into a partnership with South African Breweries Ltd (SAB) assuming responsibility for its Shared Services Centre in Johannesburg, South Africa.
In China
Genpact in China, known as Jianbaite (in ), has Service delivery centers in DalianDalian
Dalian is a major city and seaport in the south of Liaoning province, Northeast China. It faces Shandong to the south, the Yellow Sea to the east and the Bohai Sea to the west and south. Holding sub-provincial administrative status, Dalian is the southernmost city of Northeast China and China's...
, Changchun
Changchun
Changchun is the capital and largest city of Jilin province, located in the northeast of the People's Republic of China, in the center of the Songliao Plain. It is administered as a sub-provincial city with a population of 7,677,089 at the 2010 census under its jurisdiction, including counties and...
and Shanghai
Shanghai
Shanghai is the largest city by population in China and the largest city proper in the world. It is one of the four province-level municipalities in the People's Republic of China, with a total population of over 23 million as of 2010...
. Among them, the center in Dalian is the largest, located in Dalian Software Park
Dalian Software Park
Dalian Software Park is an industrial zone, created in 1998 in the western suburbs of Dalian City, Liaoning Province, China, where many of the world's large and medium-sized IT-related companies have set up shop to do software development and information services...
, employing about 3,000 people, and focusing on the Japanese business.
In Philippines
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The Company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform.Genpact provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.
Our goal is to help our clients improve the ways in which they do business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, we strive to be a seamless extension of our clients’ operations.
Complex processes in multiple geographic regions, delivering its services from a global network of more than 51 delivery centers in 17 countries. Our global delivery centers are located in India, China, the Philippines, Romania, Hungary, Poland, South Africa, the Netherlands, Spain, Morocco, Mexico,Guatemala, United States, Colombia, Brazil, UAE and Japan.
We have a unique heritage. We built our business by meeting the demands of the leaders of the General Electric Company (GE) to increase the productivity of their businesses. We began in 1997 as the India-based business process services operation of GE Capital.
Our leadership team, processes and culture have been deeply influenced by our eight years as a captive operation of GE. Many elements of GE’s success-the rigorous use of metrics and analytics, the relentless focus on improvement, a strong emphasis on the client and innovative human resources practices-are the foundations of our business.
We became an independent company in 2005 and, since then, we have grown rapidly, continued to expand our range of services and diversified our client base.
Genpact in the Phillppines has a BPO/Call Center branch located at Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
Muntinlupa City
The City of Muntinlupa is the southernmost city in Philippine National Capital Region. It is bordered on the north by Taguig City; to the northwest by Parañaque City; by Las Piñas City to the west; to the southwest by the city of Bacoor, Cavite; by the city of San Pedro, Laguna; and by Laguna de...
Genpact in Philippines is supported by DTSI IT-WMG Lead Jermaine Guillermo w/ colleague Eng. Jhef Tenorio, Eng. Jeff Lescano, Eng. Robby Diaz, Eng. Ruben Bautista and Eng. Kalvin Sanchez.
See also
- Pramod BhasinPramod BhasinPramod Bhasin is the Non-Executive Vice Chairman and former President and CEO of Genpact, the largest business process outsourcing company in India .-Foundation of Business Process Outsourcing:...
- GECISGECISGecis or GE Capital International Services is the name on the Business Process Outsourcing company of General Electric. It is the pioneer of BPO in India and the largest BPO company in India. Headquartered in Gurgaon in India, it has offices in China, Romania, Hungary, Mexico, UK and USA.It was...
- GEGêGê are the people who spoke Ge languages of the northern South American Caribbean coast and Brazil. In Brazil the Gê were found in Rio de Janeiro, Minas Gerais, Bahia, Piaui, Mato Grosso, Goias, Tocantins, Maranhão, and as far south as Paraguay....
- OutsourcingOutsourcingOutsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider...
- List of major IT consulting firms