GT&T
Encyclopedia
The Guyana Telephone and Telegraph Company is a fixed Local Exchange Carrier
(LEC) based in Guyana
, South America
. It is the largest provider of telecommunication services in Guyana with a subscriber base exceeding three hundred thousand in a country with an average population of seven hundred thousand. Its parent company is the Atlantic Tele-Network
.
, Verizon, Call Home Telecom, Bell Canada
, Telus
and British Telecom. The Earth Station in Thomas Lands, Georgetown receives and relays international voice and data traffic.
GT&T provides wireless TDMA and GSM services under the names Cellink and Cellink Plus; a prepaid service is also available with the 'Freedom Phone' and its prepaid cards. Their data provision is through the GT&T Frame Relay Network, hosted with Nortel Solutions. DSL service is available for business and residential customers through their Guyana Online (GOL) service; internet traffic for GT&T is handled by UUNET Technologies.
GT&T recently (July 2010) completed Guyana's first submarine fiber optic cable which is launched under the brand name "emagine".
GT&T also publishes the Guyana Telephone Directory.
. The Corporate Headquarters campus is divided into the Telephone House which holds the commercial headquarters of the company as well as customer service
call centers and the operator service center. The Executive Suite, which has its own entrance, parking and security houses the office space of key employees and executives. The Human Resources
offices have a separate building. The Residential Service Unit, houses the residential and government services offices and the collections office. The Central Telegraph Office houses telegram and telegraph services, accounting and finance departments and the office of the Director of Customer Services. The Technical Headquarters in the Thomas Lands area also houses the International Earth Station.
The East Coast Office is located in Beteverwagting, Demerara. In addition to the Regional Manager, is also houses the domestic satellite station. Other commercial offices are located in Retrieve, Linden and New Amsterdam, Berbice.
GT&T also owns a web enabled outsourcing call center to Latin America and the Caribbean, Atlantic Tele-Center, Inc., based just outside Georgetown, Guyana.
Board of Directors (Justin Benincasa (Chairman), Leonard Slap, Darren Derrick, Doug Minster, Yog Mahadeo)
Chief Executive Officer/General Manager,Internal Affairs(Yog Mahadeo)
Chief Financial Officer (Royston Rachpaul)
Legal Counsel (Rex McKay)
Deputy General Manager, Operations (Gerry De Freitas)
Deputy General Manager, Public Communications (Terry Holder)
Senior Manager, Human Resources, Industrial Relations & Security (Parasram Ramnarain)
PR Executive (Allison Parker)
of California
based Trans-World Telcom and Trans-World Telecom Caribbean, headquartered in Grand Cayman
.
In the local mobile market, they compete with Europe
an-based Digicel
, headquartered in Kingston, Jamaica
.
Local exchange carrier
Local Exchange Carrier is a regulatory term in telecommunications for the local telephone company.In the United States, wireline telephone companies are divided into two large categories: long distance and local...
(LEC) based in Guyana
Guyana
Guyana , officially the Co-operative Republic of Guyana, previously the colony of British Guiana, is a sovereign state on the northern coast of South America that is culturally part of the Anglophone Caribbean. Guyana was a former colony of the Dutch and of the British...
, South America
South America
South America is a continent situated in the Western Hemisphere, mostly in the Southern Hemisphere, with a relatively small portion in the Northern Hemisphere. The continent is also considered a subcontinent of the Americas. It is bordered on the west by the Pacific Ocean and on the north and east...
. It is the largest provider of telecommunication services in Guyana with a subscriber base exceeding three hundred thousand in a country with an average population of seven hundred thousand. Its parent company is the Atlantic Tele-Network
Atlantic Tele-Network
Atlantic Tele-Network, Inc. is a publicly traded telecommunications company that is headquartered in Beverly, Massachusetts. It operates digital wireless, wireline, and both terrestrial and submarine fiber optic networks, serving markets that are geographically separated and technically...
.
History
As part of its economic reform program, the Government of Guyana chose to privitize telecommunications toward the end of the 1980s. In 1990 the Atlantic Tele-Network bought 80% of Guyana's telecommunications infrastructure from the government; GT&T was opened January 28, 1991. By September 2004, more than $195 million was invested to update and expand the infrastructure throughout Guyana.Services
GT&T provides local, long distance and international voice services; they also offer prepaid cards for use with land lines. International voice traffic is carried for GT&T by Verizon; international collect calling is provided through agreements with AT&T, SprintSprint Nextel
Sprint Nextel Corporation is an American telecommunications company based in Overland Park, Kansas. The company owns and operates Sprint, the third largest wireless telecommunications network in the United States, with 53.4 million customers, behind Verizon Wireless and AT&T Mobility...
, Verizon, Call Home Telecom, Bell Canada
Bell Canada
Bell Canada is a major Canadian telecommunications company. Including its subsidiaries such as Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for telephone and DSL Internet services in most of Canada east of Manitoba and in the northern territories,...
, Telus
TELUS
Telus is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video, and satellite television. The company is based in Burnaby, British Columbia, part of Greater Vancouver...
and British Telecom. The Earth Station in Thomas Lands, Georgetown receives and relays international voice and data traffic.
GT&T provides wireless TDMA and GSM services under the names Cellink and Cellink Plus; a prepaid service is also available with the 'Freedom Phone' and its prepaid cards. Their data provision is through the GT&T Frame Relay Network, hosted with Nortel Solutions. DSL service is available for business and residential customers through their Guyana Online (GOL) service; internet traffic for GT&T is handled by UUNET Technologies.
GT&T recently (July 2010) completed Guyana's first submarine fiber optic cable which is launched under the brand name "emagine".
GT&T also publishes the Guyana Telephone Directory.
Structure
Many of the main offices are located in Georgetown, GuyanaGeorgetown, Guyana
Georgetown, estimated population 239,227 , is the capital and largest city of Guyana, located in the Demerara-Mahaica region. It is situated on the Atlantic Ocean coast at the mouth of the Demerara River and it was nicknamed 'Garden City of the Caribbean.' Georgetown is located at . The city serves...
. The Corporate Headquarters campus is divided into the Telephone House which holds the commercial headquarters of the company as well as customer service
Customer service
Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...
call centers and the operator service center. The Executive Suite, which has its own entrance, parking and security houses the office space of key employees and executives. The Human Resources
Human resources
Human resources is a term used to describe the individuals who make up the workforce of an organization, although it is also applied in labor economics to, for example, business sectors or even whole nations...
offices have a separate building. The Residential Service Unit, houses the residential and government services offices and the collections office. The Central Telegraph Office houses telegram and telegraph services, accounting and finance departments and the office of the Director of Customer Services. The Technical Headquarters in the Thomas Lands area also houses the International Earth Station.
The East Coast Office is located in Beteverwagting, Demerara. In addition to the Regional Manager, is also houses the domestic satellite station. Other commercial offices are located in Retrieve, Linden and New Amsterdam, Berbice.
GT&T also owns a web enabled outsourcing call center to Latin America and the Caribbean, Atlantic Tele-Center, Inc., based just outside Georgetown, Guyana.
Senior Management Team
Founder/Principal Shareowner (Cornelius B Prior)Board of Directors (Justin Benincasa (Chairman), Leonard Slap, Darren Derrick, Doug Minster, Yog Mahadeo)
Chief Executive Officer/General Manager,Internal Affairs(Yog Mahadeo)
Chief Financial Officer (Royston Rachpaul)
Legal Counsel (Rex McKay)
Deputy General Manager, Operations (Gerry De Freitas)
Deputy General Manager, Public Communications (Terry Holder)
Senior Manager, Human Resources, Industrial Relations & Security (Parasram Ramnarain)
PR Executive (Allison Parker)
Competitors
GT&T's main competitors are CelStar Guyana Inc / U-Mobile, a subsidiarySubsidiary
A subsidiary company, subsidiary, or daughter company is a company that is completely or partly owned and wholly controlled by another company that owns more than half of the subsidiary's stock. The subsidiary can be a company, corporation, or limited liability company. In some cases it is a...
of California
California
California is a state located on the West Coast of the United States. It is by far the most populous U.S. state, and the third-largest by land area...
based Trans-World Telcom and Trans-World Telecom Caribbean, headquartered in Grand Cayman
Grand Cayman
Grand Cayman is the largest of the three Cayman Islands and the location of the nation's capital, George Town. In relation to the other two Cayman Islands, it is approximately 75 miles southwest of Little Cayman and 90 miles southwest of Cayman Brac.-Geography:Grand Cayman encompasses 76% of...
.
In the local mobile market, they compete with Europe
Europe
Europe is, by convention, one of the world's seven continents. Comprising the westernmost peninsula of Eurasia, Europe is generally 'divided' from Asia to its east by the watershed divides of the Ural and Caucasus Mountains, the Ural River, the Caspian and Black Seas, and the waterways connecting...
an-based Digicel
Digicel
Digicel is a mobile phone network provider covering parts of Oceania, Central America, and the Caribbean regions. The company is owned by Irishman Denis O'Brien, is incorporated in Bermuda, and based in Jamaica. It provides mobile services in 26 countries and territories throughout the Caribbean...
, headquartered in Kingston, Jamaica
Kingston, Jamaica
Kingston is the capital and largest city of Jamaica, located on the southeastern coast of the island. It faces a natural harbour protected by the Palisadoes, a long sand spit which connects the town of Port Royal and the Norman Manley International Airport to the rest of the island...
.