Firstsource is a provider of Business Process Outsourcing

Business process outsourcing

Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...

 services headquartered in Mumbai

Mumbai

Mumbai , formerly known as Bombay in English, is the capital of the Indian state of Maharashtra. It is the most populous city in India, and the fourth most populous city in the world, with a total metropolitan area population of approximately 20.5 million...

, Maharashtra

Maharashtra

Maharashtra is a state located in India. It is the second most populous after Uttar Pradesh and third largest state by area in India...

, India

India

India , officially the Republic of India , is a country in South Asia. It is the seventh-largest country by geographical area, the second-most populous country with over 1.2 billion people, and the most populous democracy in the world...

. Firstsource provides customized business process management to customers in the Banking & Financial Services

Financial services

Financial services refer to services provided by the finance industry. The finance industry encompasses a broad range of organizations that deal with the management of money. Among these organizations are credit unions, banks, credit card companies, insurance companies, consumer finance companies,...

, customer services, Telecom & Media and Healthcare sectors. Its clients include Fortune 500 Financial Services, Telecommunications and Healthcare companies. Firstsource has operations in India, US, Ireland, UK, and Philippines.
It was formerly ICICI OneSource.

Trivia

Firstsource is listed among "25 Best Employers in India 2011" as per Outlook Business

Outlook (magazine)

Outlook is one of India's four top-selling English weekly newsmagazines. Like many other Indian magazines, it is reluctant to reveal its circulation, but the 2007 National Readership Survey suggested 1.5 million copies...

 - Aon Hewitt study 2011. Employees in the organization have developed their management skills, working within organization and were involved in building Firstsource into the independent commercial enterprise that exists today.

Locations

Firstsource operates from Asia, Europe, Northern America, and most recently Eastern Asia.

In India

In India it operates from Mumbai

Mumbai

Mumbai , formerly known as Bombay in English, is the capital of the Indian state of Maharashtra. It is the most populous city in India, and the fourth most populous city in the world, with a total metropolitan area population of approximately 20.5 million...

, Bangalore

Bangalore

Bengaluru , formerly called Bengaluru is the capital of the Indian state of Karnataka. Bangalore is nicknamed the Garden City and was once called a pensioner's paradise. Located on the Deccan Plateau in the south-eastern part of Karnataka, Bangalore is India's third most populous city and...

, Chennai

Chennai

Chennai , formerly known as Madras or Madarasapatinam , is the capital city of the Indian state of Tamil Nadu, located on the Coromandel Coast off the Bay of Bengal. Chennai is the fourth most populous metropolitan area and the sixth most populous city in India...

, Coimbatore

Coimbatore

Coimbatore , also known as Kovai , is the second largest city in the Indian state of Tamil Nadu. It is a major commercial centre in Tamil Nadu and is known as the "Manchester of South India"....

, Kolkata

Kolkata

Kolkata , formerly known as Calcutta, is the capital of the Indian state of West Bengal. Located on the east bank of the Hooghly River, it was the commercial capital of East India...

, Hubli, Trichy, Cochin, Vijayawada

Vijayawada

Vijayawada is the third largest city in Andhra Pradesh, India, located on the banks of the Krishna River and bounded by the Indrakiladri Hills on the West and the Budameru River on the North. The city is located in the Krishna District, about from the state capital Hyderabad.Vijayawada literally...

, Indore

Indore

Indore is one of the major city in India, the largest city and commercial center of the state of Madhya Pradesh in central India. Indore is located 190 km west of the state capital Bhopal. According to the 2011 Indian census, Indore city has a population of 1,960,631...

, Siliguri

Siliguri

Siliguri is a city in the Indian state of West Bengal. It is located in the Siliguri Corridor or Chicken's Neck - a very narrow strip of land linking mainland India to its north-eastern states. It is also the transit point for air, road and rail traffic to the neighbouring countries of Nepal,...

, Bhubaneshwar, Jalandhar

Jalandhar

Jalandhar is a city in Jalandhar District in the state of Punjab, India. It is located 144 km northwest of the state capital, Chandigarh...

 and Bhopal. The operations in India are Finance and Accounting, Customer Services, Telecom & Media and Healthcare business.
See also=

• BPO
  BPO
  BPO can refer to:* Benzoyl Peroxide* Berlin Philharmonic Orchestra* Brisbane Philharmonic Orchestra* Buffalo Philharmonic Orchestra* Built-in product obsolescence, another name for Planned obsolescence...
  
  
• Outsourcing
  Outsourcing
  Outsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider...
  
  
• Offshoring
  Offshoring
  Offshoring describes the relocation by a company of a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting. Even state governments employ offshoring...
  
  
• Call Centers
• Offshore outsourcing
  Offshore outsourcing
  Offshore outsourcing is the practice of hiring an external organization to perform some business functions in a country other than the one where the products or services are actually developed or manufactured. It can be contrasted with offshoring, in which the functions are performed in a foreign...
  
  
• List of major IT consulting firms

External links

• Firstsource's website
• NASSCOM (National Association of Software & Service Companies)
• Ministry of Communications & Information Technology, Department of Information Technology, India