EFQM Excellence Model
Encyclopedia
The EFQM Excellence Model is a non-prescriptive framework for organisational management systems, promoted by EFQM
(formerly known as the European Foundation for Quality Management) and designed for helping organisations in their drive towards being more competitive. The Model is regularly reviewed and refined: the last update was published in 2010.
Regardless of sector, size, structure or maturity, organisations need to establish appropriate management systems in order to be successful. The EFQM Excellence Model is a practical tool to help organisations do this by measuring where they are on the path to excellence; helping them understand the gaps; and then stimulating solutions.
and Dr. Kevin Hendricks of the College of William and Mary
.
In its simplest form, the EFQM Excellence Model is a 9 box "Cause and Effect" diagram. There are five 'enablers' and four 'results'. The 'enabler' criteria cover what an organisation does. The 'results' criteria cover what an organisation achieves. To improve the results it achieves, the organisation must improve what it does.
The 5 enablers are: Leadership; Strategy; People; Partnerships & Resources and Processes, Products & Services.
The 4 result areas are: Customer Results; People Results; Society Results and Key Results.
The Model provides a non-prescriptive framework that helps to understand the often complex cause and effect relationship within an organisation.
is run annually by EFQM
. It is designed to recognise organisations that have achieved an outstanding level of sustainable excellence, based on assessment against the EFQM Excellence Model.
EFQM
EFQM is a non-profit membership foundation based in Brussels. EFQM is the custodian of the EFQM Excellence Model, a non-prescriptive management framework that is widely used in public & private sector organisations throughout Europe and beyond.EFQM Membership is open to organisations, rather than...
(formerly known as the European Foundation for Quality Management) and designed for helping organisations in their drive towards being more competitive. The Model is regularly reviewed and refined: the last update was published in 2010.
Regardless of sector, size, structure or maturity, organisations need to establish appropriate management systems in order to be successful. The EFQM Excellence Model is a practical tool to help organisations do this by measuring where they are on the path to excellence; helping them understand the gaps; and then stimulating solutions.
EFQM In General
Over the years a number of research studies have investigated the correlation between the adoption of holistic Models, such as OIQ, Organizational Integrated Quality and EFQM Excellence Model, and improved organisational results. The majority of such studies show a positive linkage. One of the most comprehensive of these was carried out by Dr. Vinod Singhal of the Georgia Institute of TechnologyGeorgia Institute of Technology
The Georgia Institute of Technology is a public research university in Atlanta, Georgia, in the United States...
and Dr. Kevin Hendricks of the College of William and Mary
College of William and Mary
The College of William & Mary in Virginia is a public research university located in Williamsburg, Virginia, United States...
.
The model can be used in four ways:
- To help determine where an organisation is on their journey towards excellence.
- To provide a common language to enable the exchange of ideas and information, both within and outside the organisation.
- To integrate existing & planned activities, improving organisational efficiency and effectiveness.
- To provide a basic structure for the organisation's management system.
Applicability
Self-assessment has wide applicability to organisations large and small, in the public as well as the private sectors. Self-assessment using the EFQM Excellence Model can give the management team a holistic overview of the whole organisation. Increasingly organisations are using outputs from self-assessment as part of their business planning process and use the EFQM model as a basis for operational and project review.In its simplest form, the EFQM Excellence Model is a 9 box "Cause and Effect" diagram. There are five 'enablers' and four 'results'. The 'enabler' criteria cover what an organisation does. The 'results' criteria cover what an organisation achieves. To improve the results it achieves, the organisation must improve what it does.
The 5 enablers are: Leadership; Strategy; People; Partnerships & Resources and Processes, Products & Services.
The 4 result areas are: Customer Results; People Results; Society Results and Key Results.
The Model provides a non-prescriptive framework that helps to understand the often complex cause and effect relationship within an organisation.
EFQM Excellence Award
The EFQM Excellence AwardEFQM Excellence Award
The EFQM Excellence Award was created by the organisation EFQM.Established in 1992, the prize recognises companies with excellent and sustainable results across all areas of the EFQM Excellence Model...
is run annually by EFQM
EFQM
EFQM is a non-profit membership foundation based in Brussels. EFQM is the custodian of the EFQM Excellence Model, a non-prescriptive management framework that is widely used in public & private sector organisations throughout Europe and beyond.EFQM Membership is open to organisations, rather than...
. It is designed to recognise organisations that have achieved an outstanding level of sustainable excellence, based on assessment against the EFQM Excellence Model.