Customer Survey
Encyclopedia
"Customer Survey" is the seventh episode of the fifth season of the television series
The Office, and the show's seventy-ninth episode overall. The episode aired in the United States
on November 6, 2008 on NBC
. This episode was directed by Stephen Merchant
, co-creator, -writer, and -director, along with Ricky Gervais
, of the original UK Office
.
In this episode, Jim and Dwight - supposedly the branch's top two salesmen - are shocked at their disappointing results for their customer surveys. Meanwhile, Jim and Pam keep in touch using miniature Bluetooth
headphones, and Andy and Angela struggle to find a venue for their wedding that meets Angela's demands.
(Steve Carell
) announces to everyone in the office that he is engaged to Holly
, which is not true as Darryl
(Craig Robinson) points out, offering in a talking head interview that he'll pay part of the co-pay if Michael seeks psychiatric help. The office prods Michael to call his mother to tell her about the engagement, which he does. His mother does not believe him, as he has apparently done this before, and he is forced to reveal the truth, disappointing everybody, particularly Kelly
(Mindy Kaling
), who had just bought a white bridesmaid dress; she is now forced to return it for a partial refund.
Kelly gives the customer survey reports to Michael, and Dwight
(Rainn Wilson
) and Jim
(John Krasinski
) are shocked to find out that their feedback is abysmal. Jim is somewhat disappointed as he was intending on using his anticipated bonus to buy his parents' home, but he does not make a big deal out of it. Dwight, on the other hand, suspects Kelly of tampering with the reports with co-conspirators. Dwight talks about it to Jim, who does not believe him until he finds Kelly being uncharacteristically terse with him. When asking Ryan
(B. J. Novak
) about Kelly's recent behavior, Jim notices that Ryan has a coffee mug with his face on it, which is something he had noticed Andy
(Ed Helms
) also had earlier. Ryan explains that the mugs were party favors at an America's Got Talent
party Kelly had over the summer. Jim discovers that everyone in the office has one, except for him and Dwight, as they did not attend the party, and he deduces that Kelly tampered with their reports out of spite. Jim and Dwight have Michael confront her about this, and she ultimately comes clean regarding the reports. After dismissing Dwight and Jim, Michael pretends to confront Kelly about her deceit, but actually commiserates with her because no one goes to his parties, either. They relish Jim and Dwight's discomfort.
Pam
(Jenna Fischer
) buys a miniature Bluetooth
device for her and Jim so they can stay in touch throughout the day without being caught. Jim tells Dwight that he is only talking to himself when he is really talking to Pam, and Dwight thinks that Jim needs a friend. Pam helps Jim realize Kelly's unusual behavior with him and figure out the truth about the reports. Near the end of the day, one of Pam's friends from art school, Alex (Rich Sommer
), comes to visit Pam at the corporate office to tell her something. He pulls her into the conference room and tells her he thinks that she should not move back to Scranton. Jim, still listening on the Bluetooth, sarcastically remarks that Alex has a crush on her, but then Alex tells her that if she really wants to pursue a career in art, then only three months in New York is not going to do any good for her. He leaves, and Jim and Pam are left silent.
Andy shows Angela
(Angela Kinsey
) a wedding tent he would like for their wedding. Angela agrees on the condition that the location be on a hand-plowed farm with an old barn, with special requirements and within a 5-8 mile radius. Andy looks up possible locations and chooses Dwight's beet farm as the location since he is acquainted with Dwight and believes he can get a good deal. At the end of the episode, Dwight accepts the offer to hold their wedding on his farm. Dwight further offers to meet Angela's every need, day or night.
Television program
A television program , also called television show, is a segment of content which is intended to be broadcast on television. It may be a one-time production or part of a periodically recurring series...
The Office, and the show's seventy-ninth episode overall. The episode aired in the United States
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
on November 6, 2008 on NBC
NBC
The National Broadcasting Company is an American commercial broadcasting television network and former radio network headquartered in the GE Building in New York City's Rockefeller Center with additional major offices near Los Angeles and in Chicago...
. This episode was directed by Stephen Merchant
Stephen Merchant
Stephen James Merchant is an English writer, director, radio presenter, comedian, and actor. He is best known for his collaborations with Ricky Gervais, as the co-writer and co-director of the popular British sitcom The Office, as the co-writer, co-director and a co-star of Extras, and as the...
, co-creator, -writer, and -director, along with Ricky Gervais
Ricky Gervais
Ricky Dene Gervais is an English comedian, actor, director, radio presenter, producer, musician, and writer.Gervais achieved mainstream fame with his television series The Office and the subsequent series Extras, both of which he co-wrote and co-directed with friend and frequent collaborator...
, of the original UK Office
The Office (UK TV series)
The Office is a British sitcom television series that was first broadcast in the United Kingdom on BBC Two on 9 July 2001. Created, written, and directed by Ricky Gervais and Stephen Merchant, the programme is about the day-to-day lives of office employees in the Slough branch of the fictitious...
.
In this episode, Jim and Dwight - supposedly the branch's top two salesmen - are shocked at their disappointing results for their customer surveys. Meanwhile, Jim and Pam keep in touch using miniature Bluetooth
Bluetooth
Bluetooth is a proprietary open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security...
headphones, and Andy and Angela struggle to find a venue for their wedding that meets Angela's demands.
Synopsis
In the cold open MichaelMichael Scott (The Office)
Michael Gary Scott is a fictional character on NBC's The Office, portrayed by Steve Carell, and based on David Brent from the original British version. Michael, the central character of the series, was the manager of the Scranton branch of paper and printer distribution company Dunder Mifflin Inc...
(Steve Carell
Steve Carell
Steven John "Steve" Carell is an American comedian, actor, voice artist, producer, writer, and director. Although Carell is notable for his role on The Daily Show with Jon Stewart, he found greater fame in the late 2000s for playing Michael Scott on The Office...
) announces to everyone in the office that he is engaged to Holly
Holly Flax
Hollis "Holly" Partridge Flax is a fictional character from the US television series The Office played by Amy Ryan. She was an original character, and not based on a character from the British version of the show...
, which is not true as Darryl
Darryl Philbin
Darryl Mathias Philbin is a fictional character from the US television series The Office. He is played by Craig Robinson.-Overview:Darryl Philbin is the foreman of the warehouse of the Scranton branch of fictitious paper distributor Dunder Mifflin....
(Craig Robinson) points out, offering in a talking head interview that he'll pay part of the co-pay if Michael seeks psychiatric help. The office prods Michael to call his mother to tell her about the engagement, which he does. His mother does not believe him, as he has apparently done this before, and he is forced to reveal the truth, disappointing everybody, particularly Kelly
Kelly Kapoor
Kelly Rajnigandha Kapoor , is a fictional character from the US television series, The Office. She is played by Mindy Kaling, who is also a writer and producer for the show....
(Mindy Kaling
Mindy Kaling
Vera Mindy Chokalingam , better known as Mindy Kaling, is an American actress, comedian, writer and producer who plays Kelly Kapoor on the NBC sitcom The Office. Kaling is also a co-executive producer and writer of several of the show's episodes.-Early life:Kaling was born Vera Chokalingam in...
), who had just bought a white bridesmaid dress; she is now forced to return it for a partial refund.
Kelly gives the customer survey reports to Michael, and Dwight
Dwight Schrute
Dwight Kurt Schrute III is a character on NBC's The Office portrayed by Rainn Wilson. He originally exactly resembled Gareth Keenan from the original UK version of The Office. Dwight is the top salesman and former acting manager for the Dunder Mifflin Paper Company and has won numerous awards for...
(Rainn Wilson
Rainn Wilson
Rainn Dietrich Wilson is an American actor and comedian. He is primarily known for his role as the egomaniacal Dwight Schrute on the American version of the television comedy The Office...
) and Jim
Jim Halpert
James Duncan "Jim" Halpert is a fictional character in the United States version of the television sitcom The Office, played by John Krasinski. The character is based on Tim Canterbury from the original version of The Office...
(John Krasinski
John Krasinski
John Burke Krasinski is an American actor, film director, and writer. He is most widely known for playing Jim Halpert on the NBC sitcom The Office...
) are shocked to find out that their feedback is abysmal. Jim is somewhat disappointed as he was intending on using his anticipated bonus to buy his parents' home, but he does not make a big deal out of it. Dwight, on the other hand, suspects Kelly of tampering with the reports with co-conspirators. Dwight talks about it to Jim, who does not believe him until he finds Kelly being uncharacteristically terse with him. When asking Ryan
Ryan Howard (The Office)
Ryan Bailey Howard , played by B. J. Novak, is a fictional character on the US television sitcom The Office. He is based upon Ricky Howard from the original version of The Office , but his role is significantly expanded and he is a main character.-Character profile:Little is known about Ryan's...
(B. J. Novak
B. J. Novak
Benjamin Joseph Manaly “B. J.” Novak is an American actor, stand-up comedian, screenwriter, and director. He is best known for being a writer and co-executive producer for and playing the role of Ryan Howard on the US version of The Office, as well as appearing in Inglourious Basterds...
) about Kelly's recent behavior, Jim notices that Ryan has a coffee mug with his face on it, which is something he had noticed Andy
Andy Bernard
Andrew "Andy" Baines Bernard is a fictional character from the U.S. television series The Office. The character is highly insecure, yet egotistical, constantly mentioning his education at Cornell University...
(Ed Helms
Ed Helms
Edward Paul "Ed" Helms is an American actor and comedian known for his work as a correspondent on The Daily Show with Jon Stewart, as Andy Bernard on the US version of the sitcom/mockumentary The Office and for his role as Dr. Stu Price in The Hangover films.- Early life :Helms was born and raised...
) also had earlier. Ryan explains that the mugs were party favors at an America's Got Talent
America's Got Talent
America's Got Talent is an American reality television series on the NBC television network, and part of the global British Got Talent franchise. It is a talent show that features singers, dancers, magicians, comedians, and other performers of all ages competing for the advertised top prize of...
party Kelly had over the summer. Jim discovers that everyone in the office has one, except for him and Dwight, as they did not attend the party, and he deduces that Kelly tampered with their reports out of spite. Jim and Dwight have Michael confront her about this, and she ultimately comes clean regarding the reports. After dismissing Dwight and Jim, Michael pretends to confront Kelly about her deceit, but actually commiserates with her because no one goes to his parties, either. They relish Jim and Dwight's discomfort.
Pam
Pam Beesly
Pamela Morgan "Pam" Halpert is a fictional character on the U.S. television sitcom The Office, played by Jenna Fischer. Her counterpart in the original UK series of The Office is Dawn Tinsley....
(Jenna Fischer
Jenna Fischer
Regina Marie "Jenna" Fischer is an American actress and director. She is most widely known for her Emmy-nominated portrayal of Pam Halpert on the NBC situation comedy and mockumentary The Office, and has also appeared in several films, including Blades of Glory, Walk Hard: The Dewey Cox Story,...
) buys a miniature Bluetooth
Bluetooth
Bluetooth is a proprietary open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security...
device for her and Jim so they can stay in touch throughout the day without being caught. Jim tells Dwight that he is only talking to himself when he is really talking to Pam, and Dwight thinks that Jim needs a friend. Pam helps Jim realize Kelly's unusual behavior with him and figure out the truth about the reports. Near the end of the day, one of Pam's friends from art school, Alex (Rich Sommer
Rich Sommer
Richard Olen Sommer II is an American actor best known for his portrayal of Harry Crane on the AMC series Mad Men.-Career:...
), comes to visit Pam at the corporate office to tell her something. He pulls her into the conference room and tells her he thinks that she should not move back to Scranton. Jim, still listening on the Bluetooth, sarcastically remarks that Alex has a crush on her, but then Alex tells her that if she really wants to pursue a career in art, then only three months in New York is not going to do any good for her. He leaves, and Jim and Pam are left silent.
Andy shows Angela
Angela Martin
Angela Noelle Martin is a fictional character from the US television series The Office played by American actress Angela Kinsey. She is an original character, and has no equivalent in the British version of the show, The Office.-Overview:...
(Angela Kinsey
Angela Kinsey
Angela Kinsey is an American actress. She currently appears as the uptight accountant Angela Martin on the hit NBC television series The Office.-Personal life:...
) a wedding tent he would like for their wedding. Angela agrees on the condition that the location be on a hand-plowed farm with an old barn, with special requirements and within a 5-8 mile radius. Andy looks up possible locations and chooses Dwight's beet farm as the location since he is acquainted with Dwight and believes he can get a good deal. At the end of the episode, Dwight accepts the offer to hold their wedding on his farm. Dwight further offers to meet Angela's every need, day or night.
Reception
"Customer Survey" was voted the sixth highest-rated episode out of 26 from the fifth season, according to an episode poll at the fansite OfficeTally; the episode was rated 8.62 out of 10.External links
- "Customer Survey" at NBC.com