Community of practice
Encyclopedia
A community of practice (CoP) is, according to cognitive anthropologists
Cognitive anthropology
Cognitive anthropology is an approach within cultural anthropology in which scholars seek to explain patterns of shared knowledge, cultural innovation, and transmission over time and space using the methods and theories of the cognitive sciences often through close collaboration with historians,...

 Jean Lave
Jean Lave
Jean Lave, PhD, is a social anthropologist and social learning theorist.She completed her doctorate in Social Anthropology at Harvard University in 1968...

 and Etienne Wenger
Etienne Wenger
Etienne C. Wenger is an educational theorist and practitioner, best known for his formulation of the theory of situated cognition and his more recent work in the field of communities of practice....

, a group of people who share an interest, a craft, and/or a profession. The group can evolve naturally because of the members' common interest in a particular domain or area, or it can be created specifically with the goal of gaining knowledge related to their field. It is through the process of sharing information and experiences with the group that the members learn from each other, and have an opportunity to develop themselves personally and professionally . CoPs can exist online, such as within discussion boards
Internet forum
An Internet forum, or message board, is an online discussion site where people can hold conversations in the form of posted messages. They differ from chat rooms in that messages are at least temporarily archived...

 and newsgroup
Newsgroup
A usenet newsgroup is a repository usually within the Usenet system, for messages posted from many users in different locations. The term may be confusing to some, because it is usually a discussion group. Newsgroups are technically distinct from, but functionally similar to, discussion forums on...

s, or in real life, such as in a lunch room at work, in a field setting, on a factory floor, or elsewhere in the environment.

This type of learning practice has existed for as long as people have been learning and sharing their experiences through storytelling. Wenger coined the phrase in his 1998 book, Communities of Practice: learning, meaning and identity.

Origin and development

Since the publication of "situated learning: legitimate peripheral participation" in 1991, communities of practice have been the focus of attention, first as a theory of learning and later as part of the field of knowledge management. See for a review of how the concept has changed over the years. Cox offers a more critical view of the different ways in which the term communities of practice can be interpreted.

Early years

To understand how learning occurs outside the classroom while at the Institute for Research on Learning
Institute for Research on Learning
The Institute for Research on Learning was a research group in Palo Alto, California founded by George Pake in 1986 through a grant from the Xerox Foundation, as a spin-off from the Xerox Palo Alto Research Corporation which Pake founded in 1970...

, Lave and Wenger studied how newcomers or novices to informal groups become established members of those groups . Lave and Wenger first used the term communities of practice to describe learning through practice and participation, which they named situated learning
Situated learning
Situated learning was first proposed by Jean Lave and Etienne Wenger as a model of learning in a Community of practice. At its simplest, situated learning is learning that takes place in the same context in which it is applied...

.

The structure of the community was created over time through a process of legitimate peripheral participation
Legitimate peripheral participation
Legitimate peripheral participation describes how newcomers become experienced members and eventually old timers of a community of practice or collaborative project . According to LPP, newcomers become members of a community initially by participating in simple and low-risk tasks that are...

. Legitimation and participation together define the characteristic ways of belonging to a community whereas peripherality and participation are concerned with location and identity in the social world .

Lave and Wenger's research looked at how apprenticeships help people learn. They found that when newcomers join an established group or community, they spend some time initially observing and perhaps performing simple tasks in basic roles as they learn how the group works and how they can participate (an apprentice electrician, for example would watch and learn before actually doing any electrical work; initially taking on small simple jobs and eventually more complicated ones). Lave and Wenger described this socialization process as legitimate peripheral participation. The term "community of practice" is that group that Lave and Wenger referred to, who share a common interest and a desire to learn from and contribute to the community with their variety of experiences .

Later years

In his later work , Wenger abandoned the concept of legitimate peripheral participation and used the idea of an inherent tension in a duality
Duality (CoPs)
In the context of a Community of practice the notion of a duality is used to capture the idea of the tension between two opposing forces which become a driving force for change and creativity. Wenger uses the concept of dualities to examine the forces that create and sustain a Community of...

 instead. He identifies four dualities that exist in communities of practice, participation-reification, designed-emergent, identification-negotiability and local-global, although the participation-reification duality has been the focus of particular interest because of its links to knowledge management
Knowledge management
Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences...

.

He describes the structure of a CoP as consisting of three interrelated terms: 'mutual engagement', 'joint enterprise' and 'shared repertoire' .
  • Mutual Engagement: Firstly, through participation in the community, members establish norms and build collaborative relationships; this is termed mutual engagement. These relationships are the ties that bind the members of the community together as a social entity.
  • Joint Enterprise: Secondly, through their interactions, they create a shared understanding of what binds them together; this is termed the joint enterprise. The joint enterprise is (re)negotiated by its members and is sometimes referred to as the 'domain' of the community.
  • Shared Repertoire: Finally, as part of its practice, the community produces a set of communal resources, which is termed their shared repertoire; this is used in the pursuit of their joint enterprise and can include both literal and symbolic meanings.

Present work

For Etienne Wenger
Etienne Wenger
Etienne C. Wenger is an educational theorist and practitioner, best known for his formulation of the theory of situated cognition and his more recent work in the field of communities of practice....

, learning
Learning
Learning is acquiring new or modifying existing knowledge, behaviors, skills, values, or preferences and may involve synthesizing different types of information. The ability to learn is possessed by humans, animals and some machines. Progress over time tends to follow learning curves.Human learning...

 is central to human identity
Identity (social science)
Identity is a term used to describe a person's conception and expression of their individuality or group affiliations . The term is used more specifically in psychology and sociology, and is given a great deal of attention in social psychology...

. A primary focus of Wenger’s more recent work is on learning as social participation – the individual as an active participant in the practices of social communities, and in the construction of his/her identity through these communities . In this context, a community of practice is a group of individuals participating in communal activity, and experiencing/continuously creating their shared identity through engaging in and contributing to the practices of their communities.

The structural characteristics of a community of practice are again redefined to a domain of knowledge, a notion of community and a practice .
  • Domain

A domain of knowledge creates common ground, inspires members to participate, guides their learning and gives meaning to their actions.
  • Community

The notion of a community creates the social fabric for that learning. A strong community fosters interactions and encourages a willingness to share ideas.
  • Practice

While the domain provides the general area of interest for the community, the practice is the specific focus around which the community develops, shares and maintains its core of knowledge.

In many organizations, communities of practice have become an integral part of the organization structure . These communities take on knowledge stewarding tasks that were formerly covered by more formal organizational structures. In some organizations there are both formal and informal communities of practice. There is a great deal of interest within organizations to encourage, support, and sponsor communities of practice in order to benefit from shared knowledge that may lead to higher productivity . Communities of practice are now viewed by many in the business setting as a means to capturing the tacit knowledge
Tacit knowledge
Tacit knowledge is knowledge that is difficult to transfer to another person by means of writing it down or verbalising it. For example, stating to someone that London is in the United Kingdom is a piece of explicit knowledge that can be written down, transmitted, and understood by a recipient...

, or the know-how that is not so easily articulated.

An important aspect and function of communities of practice is increasing organization performance. identify four areas of organizational performance that can be affected by communities of practice:
  • Decreasing the learning curve of new employees
  • Responding more rapidly to customer needs and inquiries
  • Reducing rework and preventing "reinvention of the wheel"
  • Spawning new ideas for products and services

Examples of communities of practice

The communities Lave and Wenger studied were naturally forming as practitioners of craft and skill-based activities met to share experiences and insights .

Lave and Wenger observed situated learning within a community of practice among Yucatán midwives, native tailors, navy quartermasters and meat cutters as well as insurance claims processors. . Other fields have made use of the concept of CoPs. Examples include education , sociolinguistics, material anthropology, and second language acquisition
Second language acquisition
Second-language acquisition or second-language learning is the process by which people learn a second language. Second-language acquisition is also the name of the scientific discipline devoted to studying that process...

 .

A famous example of a community of practice within an organization is that which developed around the Xerox customer service representatives who repaired the machines in the field . The Xerox reps began exchanging tips and tricks over informal meetings over breakfast or lunch and eventually Xerox saw the value of these interactions and created the Eureka project to allow these interactions to be shared across the global network of representatives. The Eureka database has been estimated to have saved the corporation 100$ million.

Communities of practice compared to functional or project teams

A project team
Project team
A project team is a team whose members usually belong to different groups, functions and are assigned to activities for the same project. A team can be divided into sub-teams according to need. Usually project teams are only used for a defined period of time. They are disbanded after the project is...

 differs from a community of practice in several significant ways (McDermott, 1999).
  • A project team
    Project team
    A project team is a team whose members usually belong to different groups, functions and are assigned to activities for the same project. A team can be divided into sub-teams according to need. Usually project teams are only used for a defined period of time. They are disbanded after the project is...

     is driven by deliverables with shared goals, milestones and results.
  • A project team meets to share and exchange information and experiences just as the community of practice does, but team membership is defined by task.
  • A project team typically has designated members who remain consistent in their roles during the project.
  • A project team is dissolved once its mission is accomplished.


By contrast,
  • A community of practice is often organically created, with as many objectives as members of that community.
  • Community membership is defined by the knowledge of the members. CoP membership changes and members may take on new roles within the community as interests and needs arise.
  • A community of practice can exist as long as the members believe they have something to contribute to it, or gain from it.

Communities of Practice versus Communities of Interest

In addition to the distinction between CoP and other types of organizational groupings found in the workplace, in some cases it is useful to differentiate CoP from Communities of Interest
Community of interest
A community of interest is a community of people who share a common interest or passion. These people exchange ideas and thoughts about the given passion, but may know little about each other outside of this area...

 (CoI).

Community of Interest
  • A group of people interested in sharing information and discussing a particular topic that interests them.
  • Members are not necessarily experts or practitioners of the topic around which the CoI has formed.
  • The purpose of the CoI is to provide a place where people who share a common interest can go and exchange information, ask questions, and express their opinions about the topic.
  • Membership in a CoI is not dependent upon expertise - one only needs to be interested in the subject.


Community of Practice
  • A CoP, in contrast, is a group of people who are active practitioners.
  • CoP participation is not appropriate for non-practitioners.
  • The purpose of a CoP, as discussed above, is to provide a way for practitioners to share tips and best practices, ask questions of their colleagues, and provide support for each other.
  • Membership is dependent on expertise - one should have at least some recent experience performing in the role or subject area of the CoP.
  • Example: Someone who is interested in photography and has some background/training in it finds an online CoP for working photojournalists, who use it to discuss various aspects of their work. Since this community is focused on working photojournalists, it would not be appropriate for an amateur photographer to contribute to the CoP discussions there. Depending on the CoPs structure non-CoP members may have access to reading the discussions and accessing other materials of the community.

Communities of practice and knowledge management

Wasko and Faraj describe three kinds of knowledge: "knowledge as object", "knowledge embedded within individuals", and "knowledge embedded in a community". Communities of Practice have become associated with finding, sharing, transferring, and archiving knowledge, as well as making explicit "expertise", or tacit knowledge
Tacit knowledge
Tacit knowledge is knowledge that is difficult to transfer to another person by means of writing it down or verbalising it. For example, stating to someone that London is in the United Kingdom is a piece of explicit knowledge that can be written down, transmitted, and understood by a recipient...

. Tacit knowledge is considered to be those valuable context-based experiences that can not easily be captured, codified and stored , also .

Because knowledge management
Knowledge management
Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences...

 is seen "primarily as a problem of capturing, organizing, and retrieving information, evoking notions of databases, documents, query languages, and data mining" , the community of practice, collectively and individually, is considered a rich potential source of helpful information in the form of actual experiences; in other words, best practices.

Thus, for knowledge management, a community of practice is one source of content and context that if codified, documented and archived can be accessed for later use.

Social capital

Social capital
Social capital
Social capital is a sociological concept, which refers to connections within and between social networks. The concept of social capital highlights the value of social relations and the role of cooperation and confidence to get collective or economic results. The term social capital is frequently...

 is said to be a multi-dimensional concept, with both public and private facets . That is, acquiring social capital gives value to both the individual and the group as a whole, in which the social capital is generated. Through informal connections that participants make in their community of practice, and in the formal process of sharing their expertise, learning from others, and participating in the group, members are said to be acquiring social capital
Social capital
Social capital is a sociological concept, which refers to connections within and between social networks. The concept of social capital highlights the value of social relations and the role of cooperation and confidence to get collective or economic results. The term social capital is frequently...

 - or a trust that members build between themselves and others that can lead to better communication. Thus, CoPs are considered a way to gain social capital
Social capital
Social capital is a sociological concept, which refers to connections within and between social networks. The concept of social capital highlights the value of social relations and the role of cooperation and confidence to get collective or economic results. The term social capital is frequently...

, especially to those members who demonstrate expertise and experience.

Individuals in communities of practice

Members of communities of practice are thought to be more efficient and effective conduits of information and experiences. While organizations tend to provide manuals to meet the training needs of their employees, CoP's help foster the process of storytelling among colleagues which, in turn, helps them strengthen their skills on the job.

Studies have shown that workers spend a third of their time looking for information and are five times more likely to turn to a co-worker rather than an explicit source of information (book, manual, or database) . Time is saved by conferring with members of a CoP. Members of the community have tacit knowledge
Tacit knowledge
Tacit knowledge is knowledge that is difficult to transfer to another person by means of writing it down or verbalising it. For example, stating to someone that London is in the United Kingdom is a piece of explicit knowledge that can be written down, transmitted, and understood by a recipient...

, which can be difficult to store and retrieve outside. For example, one person can share the best way to handle a situation based on his experiences, which may enable the other person to avoid mistakes and shorten the learning curve. In a CoP, members can openly discuss and brainstorm about a project, which can lead to new capabilities. The type of information that is shared and learned in a CoP is boundless . clarifies the difference between tacit knowledge
Tacit knowledge
Tacit knowledge is knowledge that is difficult to transfer to another person by means of writing it down or verbalising it. For example, stating to someone that London is in the United Kingdom is a piece of explicit knowledge that can be written down, transmitted, and understood by a recipient...

, or knowing how, and explicit knowledge
Explicit knowledge
Explicit knowledge is knowledge that has been or can be articulated, codified, and stored in certain media. It can be readily transmitted to others. The information contained in encyclopedias are good examples of explicit knowledge....

, or knowing what. Performing optimally in a job requires being able to convert theory into practice. Communities of practice help the individual bridge the gap between knowing what and knowing how.

As members of communities of practice, individuals report increased communication with people (professionals, interested parties, hobbyists), less dependence on geographic proximity, and the generation of new knowledge.

Social presence

Communicating with others in a community of practice involves creating social presence. Tu (2002) defines social presence as "the degree of salience of another person in an interaction and the consequent salience of an interpersonal relationship" (p. 38). It is believed that social presence affects how likely an individual is of participating in a COP (especially in online environments). Management of a community of practice often faces many barriers that inhibit individuals from engaging in knowledge exchange. Some of the reasons for these barriers are egos and personal attacks, large overwhelming COP's, and time constraints

Motivation

Motivation to share knowledge is critical to success in communities of practice. Studies show that members are motivated to become active participants in a CoP when they view knowledge as meant for the public good, a moral obligation and/or as a community interest . Members of a community of practice can also be motivated to participate by using methods such as tangible returns (promotion, raises or bonuses), intangible returns (reputation, self-esteem) and community interest (exchange of practice related knowledge, interaction).

Collaboration

Collaboration is essential to ensuring that communities of practice thrive. Research has found that certain factors can indicate a higher level of collaboration in knowledge exchange in a business network . Sveiby and Simons found that more seasoned colleagues tend to foster a more collaborative culture. Additionally they noted that a higher educational level also predicts a tendency to favor collaboration.

Actions to cultivate a successful community of practice

What makes a community of practice succeed depends on the purpose and objective of the community as well as the interests and resources of the members of that community. Wenger identified seven actions that could be taken in order to cultivate communities of practice:
  1. Design the community to evolve naturally - Because the nature of a Community of Practice is dynamic, in that the interests, goals, and members are subject to change, CoP forums should be designed to support shifts in focus.
  2. Create opportunities for open dialog within and with outside perspectives - While the members and their knowledge are the CoP's most valuable resource, it is also beneficial to look outside of the CoP to understand the different possibilities for achieving their learning goals.
  3. Welcome and allow different levels of participation - Wenger identifies 3 main levels of participation. 1) The core group who participate intensely in the community through discussions and projects. This group typically takes on leadership roles in guiding the group 2) The active group who attend and participate regularly, but not to the level of the leaders. 3) The peripheral group who, while they are passive participants in the community, still learn from their level of involvement. Wenger notes the third group typically represents the majority of the community.
  4. Develop both public and private community spaces - While CoP's typically operate in public spaces where all members share, discuss and explore ideas, they should also offer private exchanges. Different members of the CoP could coordinate relationships among members and resources in an individualized approach based on specific needs.
  5. Focus on the value of the community - CoP's should create opportunities for participants to explicitly discuss the value and productivity of their participation in the group.
  6. Combine familiarity and excitement - CoP's should offer the expected learning opportunities as part of their structure, and opportunities for members to shape their learning experience together by brainstorming and examining the conventional and radical wisdom related to their topic.
  7. Find and nurture a regular rhythm for the community - CoP's should coordinate a thriving cycle of activities and events that allow for the members to regularly meet, reflect, and evolve. The rhythm, or pace, should maintain an anticipated level of engagement to sustain the vibrancy of the community, yet not be so fast-paced that it becomes unwieldy and overwhelming in its intensity.

See also

  • Discourse community
    Discourse community
    The term discourse community links the terms discourse, a concept describing all forms of communication that contribute to a particular, instructionalized way of thinking; and community, which in this case refers to the people who use, and therefore help create, a particular discourse.Some examples...

  • Duality
    Duality (CoPs)
    In the context of a Community of practice the notion of a duality is used to capture the idea of the tension between two opposing forces which become a driving force for change and creativity. Wenger uses the concept of dualities to examine the forces that create and sustain a Community of...

  • Explicit knowledge
    Explicit knowledge
    Explicit knowledge is knowledge that has been or can be articulated, codified, and stored in certain media. It can be readily transmitted to others. The information contained in encyclopedias are good examples of explicit knowledge....

  • Knowledge management
    Knowledge management
    Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences...

  • Knowledge transfer
    Knowledge transfer
    Knowledge transfer in the fields of organizational development and organizational learning is the practical problem of transferring knowledge from one part of the organization to another part of the organization. Like Knowledge Management, Knowledge transfer seeks to organize, create, capture or...

  • Knowledge tagging
  • Learning community
    Learning community
    A learning community is a group of people who share common emotions, values or beliefs, are actively engaged in learning together from each other, and by habituation. Such communities have become the template for a cohort-based, interdisciplinary approach to higher education...

  • Legitimate peripheral participation
    Legitimate peripheral participation
    Legitimate peripheral participation describes how newcomers become experienced members and eventually old timers of a community of practice or collaborative project . According to LPP, newcomers become members of a community initially by participating in simple and low-risk tasks that are...

  • Network of practice
    Network of practice
    Network of Practice is a concept originated by John Seely Brown and Paul Duguid . This concept, related to the work on communities of practice by Jean Lave and Etienne Wenger, refers to the overall set of various types of informal, emergent social networks that facilitate information exchange...

  • Online participation
    Online participation
    Several motivations lead people to contribute to virtual communities. Various online media , are becoming ever greater knowledge-sharing resources. Many of these communities are highly cooperative and establish their own unique culture...

  • Online Community of Practice
    Online community of practice
    An Online Community of Practice , also known as a Virtual Community of Practice, is a Community of Practice that is developed on, and is maintained using the Internet. To qualify as an OCoP, the characteristics of a Community in Practice as described by Lave and Wenger must be met...


  • Organizational learning
    Organizational learning
    Organizational learning is an area of knowledge within organizational theory that studies models and theories about the way an organization learns and adapts....

  • Personal Network
    Personal Network
    A Personal Network is a set of human contacts known to an individual, with whom that individual would expect to interact at intervals to support a given set of activities....

  • Professional learning community
    Professional Learning Community
    A professional learning community is an extended learning opportunity to foster collaborative learning among colleagues within a particular work environment or field. It is often used in schools as a way to organize teachers into working groups....

  • Situated cognition
    Situated cognition
    Situated cognition poses that knowing is inseparable from doing by arguing that all knowledge is situated in activity bound to social, cultural and physical contexts....

  • Situated learning
    Situated learning
    Situated learning was first proposed by Jean Lave and Etienne Wenger as a model of learning in a Community of practice. At its simplest, situated learning is learning that takes place in the same context in which it is applied...

  • Social capital
    Social capital
    Social capital is a sociological concept, which refers to connections within and between social networks. The concept of social capital highlights the value of social relations and the role of cooperation and confidence to get collective or economic results. The term social capital is frequently...

  • Social network
    Social network
    A social network is a social structure made up of individuals called "nodes", which are tied by one or more specific types of interdependency, such as friendship, kinship, common interest, financial exchange, dislike, sexual relationships, or relationships of beliefs, knowledge or prestige.Social...

  • Tacit knowledge
    Tacit knowledge
    Tacit knowledge is knowledge that is difficult to transfer to another person by means of writing it down or verbalising it. For example, stating to someone that London is in the United Kingdom is a piece of explicit knowledge that can be written down, transmitted, and understood by a recipient...

  • Value network
    Value network
    A value network is a business analysis perspective that describes social and technical resources within and between businesses. The nodes in a value network represent people . The nodes are connected by interactions that represent tangible and intangible deliverables. These deliverables take the...

  • Value network analysis
    Value network analysis
    Value network analysis is a methodology for understanding, using, visualizing, optimizing internal and external value networks and complex economic ecosystems. The methods include visualizing sets of relationships from a dynamic whole systems perspective...

  • Virtual community of practice
    Virtual Community of Practice
    To some a virtual community of practice is a misnomer as the original concept of a community of practice was based around situated learning in a co-located setting. However, with increasing globalization and the continued growth of the Internet many now claim that virtual CoPs do exist...


Contrast with: Project team
Project team
A project team is a team whose members usually belong to different groups, functions and are assigned to activities for the same project. A team can be divided into sub-teams according to need. Usually project teams are only used for a defined period of time. They are disbanded after the project is...


Further reading

  • Duguid, Paul (2005). The Art of Knowing: Social and Tacit Dimensions of Knowledge and the Limits of the Community of Practice, University of California
  • Gannon-Leary, P.M. & Fontainha, E. "Communities of Practice and virtual learning communities: benefits, barriers and success factors" ELearning Papers 26 Sept 2007 [Accessed Nov 2007]
  • Lesser, E.L., Fontaine, M.A. & Slusher J.A., Knowledge and Communities, Butterworth-Heinemann, 2000
  • Saint-Onge, H & Wallace, D, Leveraging Communities of Practice, Butterworth Heinemann, 2003.

External links

The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
 
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