ClickSoftware Technologies
Encyclopedia
ClickSoftware Technologies is a publicly traded company, headquartered in Israel
, that offers automated workforce management and optimization solutions for every size of service business. Its shares are listed on the NASDAQ Global Market
. They have over 360 employees in global offices in North America, Europe, and APAC.
ClickSoftware was recognized as a leader in Field Service Management
for 2011.
ClickSoftware coined the term Service chain optimization
in 1996.
to customer locations. ClickSoftware markets its products to large companies such as utility and retail companies. Among the clients it has served are Bezeq
, Best Buy
, Hewlett-Packard
, and Xerox
.
ClickSoftware offers a suite of products focused on Service chain optimization
including products ClickForecast, ClickPlan, ClickRoster, ClickSchedule, ClickMobile, ClickLocate, and ClickAnalze.
, at Tel Aviv University
and at UCLA. In an interview with The Wall Street Transcript
, BenBassat explained that the company developed from what had originally been his own consulting practice.
Shares of ClickSoftware began trading on the NASDAQ in 2000, at the height of the dot-com bubble
. In 2003 ClickSoftware was chosen to optimize the scheduling and street-level routing of Deutsche Telekom
's T-Com division's field service engineers. At the Summer Olympics in China
in 2008 ClickSoftware was responsible for coordinating the activities of hundreds of telecommunications technicians.
Israel
The State of Israel is a parliamentary republic located in the Middle East, along the eastern shore of the Mediterranean Sea...
, that offers automated workforce management and optimization solutions for every size of service business. Its shares are listed on the NASDAQ Global Market
NASDAQ
The NASDAQ Stock Market, also known as the NASDAQ, is an American stock exchange. "NASDAQ" originally stood for "National Association of Securities Dealers Automated Quotations". It is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange. As of...
. They have over 360 employees in global offices in North America, Europe, and APAC.
ClickSoftware was recognized as a leader in Field Service Management
Field Service Management
Field service management is an attempt to optimize processes and information needed by companies who send technicians or staff "into the field" . Optimization is difficult, since it involves intelligent scheduling and dispatching of multiple technicians to different locations daily, while...
for 2011.
ClickSoftware coined the term Service chain optimization
Service chain optimization
Service Chain Optimization is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations....
in 1996.
Description
ClickSoftware Technologies is a publicly traded computer software company headquartered in Petah Tiqwa, Israel. It develops software solutions for workforce optimization, allowing companies to efficiently coordinate the dispatch of field service techniciansTechnician
A technician is a worker in a field of technology who is proficient in the relevant skills and techniques, with a relatively practical understanding of the theoretical principles. Experienced technicians in a specific tool domain typically have intermediate understanding of theory and expert...
to customer locations. ClickSoftware markets its products to large companies such as utility and retail companies. Among the clients it has served are Bezeq
Bezeq
Bezeq, the Israeli company for communications, is a telecommunications provider in Israel.Until the mid-first decade of the 21st century when it was owned by the Israeli government, Bezeq had a monopoly on landline telephony and Internet access infrastructure...
, Best Buy
Best Buy
Best Buy Co., Inc. is an American specialty retailer of consumer electronics in the United States, accounting for 19% of the market. It also operates in Mexico, Canada & China. The company's subsidiaries include Geek Squad, CinemaNow, Magnolia Audio Video, Pacific Sales, and, in Canada operates...
, Hewlett-Packard
Hewlett-Packard
Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto, California, USA that provides products, technologies, softwares, solutions and services to consumers, small- and medium-sized businesses and large enterprises, including...
, and Xerox
Xerox
Xerox Corporation is an American multinational document management corporation that produced and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies...
.
ClickSoftware offers a suite of products focused on Service chain optimization
Service chain optimization
Service Chain Optimization is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations....
including products ClickForecast, ClickPlan, ClickRoster, ClickSchedule, ClickMobile, ClickLocate, and ClickAnalze.
Corporate history
ClickSoftware was founded in 1979 by Moshe BenBassat. The company's name had earlier been ClickService Software, and IET–Intelligent Electronics before that. BenBassat has held faculty positions at the University of Southern CaliforniaUniversity of Southern California
The University of Southern California is a private, not-for-profit, nonsectarian, research university located in Los Angeles, California, United States. USC was founded in 1880, making it California's oldest private research university...
, at Tel Aviv University
Tel Aviv University
Tel Aviv University is a public university located in Ramat Aviv, Tel Aviv, Israel. With nearly 30,000 students, TAU is Israel's largest university.-History:...
and at UCLA. In an interview with The Wall Street Transcript
The Wall Street Transcript
The Wall Street Transcript is a paid subscription publication and Web site that publishes bi-weekly industry reports that feature equity analyst, money manager and CEO interviews...
, BenBassat explained that the company developed from what had originally been his own consulting practice.
Shares of ClickSoftware began trading on the NASDAQ in 2000, at the height of the dot-com bubble
Dot-com bubble
The dot-com bubble was a speculative bubble covering roughly 1995–2000 during which stock markets in industrialized nations saw their equity value rise rapidly from growth in the more...
. In 2003 ClickSoftware was chosen to optimize the scheduling and street-level routing of Deutsche Telekom
Deutsche Telekom
Deutsche Telekom AG is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Europe....
's T-Com division's field service engineers. At the Summer Olympics in China
2008 Summer Olympics
The 2008 Summer Olympics, officially known as the Games of the XXIX Olympiad, was a major international multi-sport event that took place in Beijing, China, from August 8 to August 24, 2008. A total of 11,028 athletes from 204 National Olympic Committees competed in 28 sports and 302 events...
in 2008 ClickSoftware was responsible for coordinating the activities of hundreds of telecommunications technicians.
Acquisitions
| Company | Year | Price | Reference |
|---|---|---|---|
| Manchitra Services | 2009 | $2.65 million | |
| AST | 2009 | $1.7 million | |
| AiPoint Assets | 2009 | $1.5 million | |
See also
- Decision support systemDecision support systemA decision support system is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in...
- Service chain optimizationService chain optimizationService Chain Optimization is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations....
- Field service managementField Service ManagementField service management is an attempt to optimize processes and information needed by companies who send technicians or staff "into the field" . Optimization is difficult, since it involves intelligent scheduling and dispatching of multiple technicians to different locations daily, while...
- Enterprise resource planningEnterprise resource planningEnterprise resource planning systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application...
- Enterprise mobility managementEnterprise Mobility ManagementEnterprise mobility management is the set of people, processes and technology focused on managing the increasing array of mobile devices, wireless networks, and related services to enable broad use of mobile computing in a business context...
- Customer relationship managementCustomer relationship managementCustomer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
- List of Israeli companies quoted on the Nasdaq