Business activity monitoring (BAM) is software that aids in monitoring of business activities, as those activities are implemented in computer systems.

The term was originally coined by analysts at Gartner, Inc.

Gartner

Gartner, Inc. is an information technology research and advisory firm headquartered in Stamford, Connecticut, United States. It was known as GartnerGroup until 2001....

 and refers to the aggregation, analysis, and presentation of real-time information about activities inside organizations and involving customers and partners. A business activity can either be a business process

Business process

A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers...

 that is orchestrated by business process management

Business process management

Business process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to...

 (BPM) software, or a business process that is a series of activities spanning multiple systems and applications.