BT Global Services
Encyclopedia
BT Global Services is a division
of United Kingdom
Telecommunications operator BT Group
. It delivers a combination of communications and IT services to over 10,000 organisations and governments worldwide. Its customers include over 25% of the global Fortune 500 and it is the largest supplier of networked IT services to UK government. BT Global Services employs around 22,000 people globally, with one of the largest professional services capabilities in its industry.
Total income for BT Global Services in 2010-2011 was £8.047bn. The company offers networked IT services over its global 21st century network (21CN) to customers in more than 190 countries. BT's global capabilities include MPLS service in 197 countries, satellite services in 112 countries, telehousing facilities in 9 countries, 7 global development centres in 4 countries, 19 global service centres in 12 countries and 9 security operation centres in 5 countries.
2 with AT&T
) was disbanded. Thereafter the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.
Between 2002 and 2009, the division made a string of acquisitions to expand its global footprint and broaden its business offer to customers. Most notable are Radianz, the then network arm of Reuters
; global network operator Infonet; managed security market leader Counterpane; US IT consultancy INS; and Asian systems integrator Frontline.
, PepsiCo
, Procter & Gamble
and the European network for global pharma company Wyeth
, the global data network for China Shipping, and the in-bound voice services for Air China
.
BT Global Services is one of the UK’s leading suppliers of networked IT services for public and corporate sector customers. BT Global Services’ flagship government contract is with the National Health Service
(NHS). The NHS Connecting for Health department and BT are building the NHS Spine, one of the world's largest transactional databases that forms the core of the NHS Care Records Service.
BT Global Services on Social websites
Division (business)
A division of a business entity is a portion of that business that operates under a different name. It is the equivalent of a corporation or limited liability company obtaining a fictitious name or "doing business as" certificate and operating a business under that fictitious name...
of United Kingdom
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
Telecommunications operator BT Group
BT Group
BT Group plc is a global telecommunications services company headquartered in London, United Kingdom. It is one of the largest telecommunications services companies in the world and has operations in more than 170 countries. Through its BT Global Services division it is a major supplier of...
. It delivers a combination of communications and IT services to over 10,000 organisations and governments worldwide. Its customers include over 25% of the global Fortune 500 and it is the largest supplier of networked IT services to UK government. BT Global Services employs around 22,000 people globally, with one of the largest professional services capabilities in its industry.
Total income for BT Global Services in 2010-2011 was £8.047bn. The company offers networked IT services over its global 21st century network (21CN) to customers in more than 190 countries. BT's global capabilities include MPLS service in 197 countries, satellite services in 112 countries, telehousing facilities in 9 countries, 7 global development centres in 4 countries, 19 global service centres in 12 countries and 9 security operation centres in 5 countries.
History
BT has been serving global organisations since 1984. During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. In 2002 the final attempt at such an alliance (ConcertConcert
A concert is a live performance before an audience. The performance may be by a single musician, sometimes then called a recital, or by a musical ensemble, such as an orchestra, a choir, or a musical band...
2 with AT&T
AT&T
AT&T Inc. is an American multinational telecommunications corporation headquartered in Whitacre Tower, Dallas, Texas, United States. It is the largest provider of mobile telephony and fixed telephony in the United States, and is also a provider of broadband and subscription television services...
) was disbanded. Thereafter the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.
Between 2002 and 2009, the division made a string of acquisitions to expand its global footprint and broaden its business offer to customers. Most notable are Radianz, the then network arm of Reuters
Reuters
Reuters is a news agency headquartered in New York City. Until 2008 the Reuters news agency formed part of a British independent company, Reuters Group plc, which was also a provider of financial market data...
; global network operator Infonet; managed security market leader Counterpane; US IT consultancy INS; and Asian systems integrator Frontline.
Customers
BT Global Services manages the global networked IT estate for major multinational companies such as FiatFiat
FIAT, an acronym for Fabbrica Italiana Automobili Torino , is an Italian automobile manufacturer, engine manufacturer, financial, and industrial group based in Turin in the Italian region of Piedmont. Fiat was founded in 1899 by a group of investors including Giovanni Agnelli...
, PepsiCo
PepsiCo
PepsiCo Inc. is an American multinational corporation headquartered in Purchase, New York, United States, with interests in the manufacturing, marketing and distribution of grain-based snack foods, beverages, and other products. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company...
, Procter & Gamble
Procter & Gamble
Procter & Gamble is a Fortune 500 American multinational corporation headquartered in downtown Cincinnati, Ohio and manufactures a wide range of consumer goods....
and the European network for global pharma company Wyeth
Wyeth
Wyeth, formerly one of the companies owned by American Home Products Corporation , was a pharmaceutical company. The company was based in Madison, New Jersey, USA...
, the global data network for China Shipping, and the in-bound voice services for Air China
Air China
Air China is the flag carrier and one of the major airlines of the People's Republic of China. Based in Beijing Capital International Airport, Air China is the world's 10th largest airline by fleet size. The airline ranked behind its main competitors China Southern Airlines and China Eastern...
.
BT Global Services is one of the UK’s leading suppliers of networked IT services for public and corporate sector customers. BT Global Services’ flagship government contract is with the National Health Service
National Health Service
The National Health Service is the shared name of three of the four publicly funded healthcare systems in the United Kingdom. They provide a comprehensive range of health services, the vast majority of which are free at the point of use to residents of the United Kingdom...
(NHS). The NHS Connecting for Health department and BT are building the NHS Spine, one of the world's largest transactional databases that forms the core of the NHS Care Records Service.
2009 trading updates and turnaround
At the start of 2009, BT Global Services took a £340m writedown due to poor "cost controls". Later in the year the company reported losses of £2.1bn, despite sales of £8.8 billion. BT Global Services then underwent a transformation programme, including cost saving initiatives, leading to substantial increases of EBITDA, operating profits and operating cash flow during its 2009-2010 financial year. In May 2010, BT announced an investment plan to increase its capabilities in the Asia-Pacific region. By the end of its 2010-2011 financial year, BT Global Services had documented its turnaround through increased orders with customers by 10% year on year, substantially improved profitability, and became operating cash flow positive a year ahead of schedule.External links
BT Global Services on Social websites