Arthur VanCleve Hill
Encyclopedia
Arthur VanCleve Hill is a Professor of Operations Management
and Associate Dean for MBA Programs in the Carlson School of Management
at the University of Minnesota
. He is the author of the Encyclopedia of Operations Management.
at West Point from 1968 to 1970, and then earned a B.A.
in Mathematics
at Indiana University
in 1972, minoring in Russian
. In 1974 he received an M.S. in Industrial Administration
from the Krannert Graduate School of Management
at Purdue University
, and in 1977 he graduated from the same school with a Ph.D.
in Management
, including a major in Operations Management
and a minor in Industrial Engineering
/System Simulation
).
in 1950. He lives in Eden Prairie, Minnesota
with his wife, Julayne M. Hill. They have four children: Christopher, Jonathan, Stephen and Michael.
Operations management
Operations management is an area of management concerned with overseeing, designing, and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as little resources as needed, and...
and Associate Dean for MBA Programs in the Carlson School of Management
Carlson School of Management
The school offers a bachelor's, MBA, and doctoral degrees, as well as executive education programs hosted domestically and abroad . Dual-degree programs include a JD/MBA, MD/MBA, MHA/MBA, and a MPP/MBA...
at the University of Minnesota
University of Minnesota
The University of Minnesota, Twin Cities is a public research university located in Minneapolis and St. Paul, Minnesota, United States. It is the oldest and largest part of the University of Minnesota system and has the fourth-largest main campus student body in the United States, with 52,557...
. He is the author of the Encyclopedia of Operations Management.
Education
He attended the United States Military AcademyUnited States Military Academy
The United States Military Academy at West Point is a four-year coeducational federal service academy located at West Point, New York. The academy sits on scenic high ground overlooking the Hudson River, north of New York City...
at West Point from 1968 to 1970, and then earned a B.A.
Bachelor of Arts
A Bachelor of Arts , from the Latin artium baccalaureus, is a bachelor's degree awarded for an undergraduate course or program in either the liberal arts, the sciences, or both...
in Mathematics
Mathematics
Mathematics is the study of quantity, space, structure, and change. Mathematicians seek out patterns and formulate new conjectures. Mathematicians resolve the truth or falsity of conjectures by mathematical proofs, which are arguments sufficient to convince other mathematicians of their validity...
at Indiana University
Indiana University
Indiana University is a multi-campus public university system in the state of Indiana, United States. Indiana University has a combined student body of more than 100,000 students, including approximately 42,000 students enrolled at the Indiana University Bloomington campus and approximately 37,000...
in 1972, minoring in Russian
Russian language
Russian is a Slavic language used primarily in Russia, Belarus, Uzbekistan, Kazakhstan, Tajikistan and Kyrgyzstan. It is an unofficial but widely spoken language in Ukraine, Moldova, Latvia, Turkmenistan and Estonia and, to a lesser extent, the other countries that were once constituent republics...
. In 1974 he received an M.S. in Industrial Administration
Master of Science in Industrial Administration
The Master of Science in Industrial Administration historically has been a professional Master's degree that provides training in management and business administration....
from the Krannert Graduate School of Management
Krannert School of Management
The Krannert School of Management is Purdue University's school of management. The school was established in 1962 as the Krannert School of Industrial Administration with a $2.7 million endowment from Herman & Ellnora Krannert....
at Purdue University
Purdue University
Purdue University, located in West Lafayette, Indiana, U.S., is the flagship university of the six-campus Purdue University system. Purdue was founded on May 6, 1869, as a land-grant university when the Indiana General Assembly, taking advantage of the Morrill Act, accepted a donation of land and...
, and in 1977 he graduated from the same school with a Ph.D.
Ph.D.
A Ph.D. is a Doctor of Philosophy, an academic degree.Ph.D. may also refer to:* Ph.D. , a 1980s British group*Piled Higher and Deeper, a web comic strip*PhD: Phantasy Degree, a Korean comic series* PhD Docbook renderer, an XML renderer...
in Management
Management
Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively...
, including a major in Operations Management
Operations management
Operations management is an area of management concerned with overseeing, designing, and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as little resources as needed, and...
and a minor in Industrial Engineering
Industrial engineering
Industrial engineering is a branch of engineering dealing with the optimization of complex processes or systems. It is concerned with the development, improvement, implementation and evaluation of integrated systems of people, money, knowledge, information, equipment, energy, materials, analysis...
/System Simulation
Systems Simulation
Systems simulation is a set of techniques for using computers to imitate, or simulate, the operations of various kinds of real-world facilities or processes . The computer is used to generate a numerical model of reality for the purposes of describing complex interaction among components of a system...
).
Personal
Arthur V. Hill was born in Detroit, MichiganDetroit, Michigan
Detroit is the major city among the primary cultural, financial, and transportation centers in the Metro Detroit area, a region of 5.2 million people. As the seat of Wayne County, the city of Detroit is the largest city in the U.S. state of Michigan and serves as a major port on the Detroit River...
in 1950. He lives in Eden Prairie, Minnesota
Eden Prairie, Minnesota
As of the census of 2000, there were 54,901 people, 20,457 households, and 14,579 families residing in the city. The population density was . There were 21,026 housing units at an average density of 649.2 per square mile...
with his wife, Julayne M. Hill. They have four children: Christopher, Jonathan, Stephen and Michael.
Publications
- Hill, Arthur V. (1982). “An Experimental Comparison of Human Schedulers and Heuristic Algorithms for the Traveling Salesman Problem,” Journal of Operations Management, 2 (4), 215-223. This is the first behavioral research paper published in the Journal of Operations Management. It is highlighted on the front page of the Behavioral Dynamics in Operations Management website.
- Hill, Arthur V., and Thomas E. Vollmann (1986). “Reducing Vendor Delivery Uncertainties in a JIT Environment,” Journal of Operations Management, 6 (4), 381-392.
- Hill, Arthur V., and Inder S. Khosla (1992). “Models for Optimal Lead Time Reduction,” Production and Operations Management, 1 (2), 185-197.
- Hill, Arthur V., Field Service Management: an Integrated Approach to Increasing Customer Satisfaction. New York: McGraw-Hill, 1992
- Hays, Julie M., and Arthur V. Hill (1999). “The Market Share Impact of Service Failures,” Production and Operations Management, 8 (3), 208-220.
- Hays, Julie M., and Arthur V. Hill (2001). “A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality.” Journal of Operations Management, 19 (3), 335-349. (According to the JOM website, this article was one of the top ten requested articles in the Journal of Operations Management for 2001. This article was used as a “notable illustration” of the importance of behavioral theory in the call for papers for the JOM special issue on “Incorporating Behavioral Theory in OM Empirical Models.”)
- Hays, Julie M., and Arthur V. Hill (2001). “A Longitudinal Empirical Study of the Effect of a Service Guarantee on Service Quality,” Production and Operations Management, 10 (4), 405-423.
- Hill, Arthur V. (2002). “Five challenges for the operations management research community,” Journal of Operations Management, invited lead article, 20 (1), 6-8.
- Hill, Arthur V., David A. Collier, Craig M. Froehle, John C. Goodale, Richard D. Metters, and Rohit Verma (2002). “Research Opportunities in Service Design Research,” Special Issue on Service Process Design, Journal of Operations Management.
- Hays, Julie M., and Arthur V. Hill (2006). “An Extended Longitudinal Study of the Effects of a Service Guarantee,” Production and Operations Management, 15 (1), 117-131.
- Chen, Xinlei, George John, Julie M. Hays, Arthur V. Hill, and Susan E. Geurs (2009). “Learning from a Service Guarantee Quasi-Experiment,” Journal of Marketing Research, 11, 322-343.