Transcom WorldWide
Encyclopedia
Transcom WorldWide S.A. a global outsourced service provider entirely focused on customers, the service they experience and the revenue they generate. Transcom's customer management and credit management services are designed to strengthen clients’ customer relationships and secure their revenue streams. It was founded in 1995 by Kinnevik. Operations are located in Europe, North and South America, Asia and Africa. Transcom employs over 24,500 people throughout its 75 sites worldwide. Pablo Sanchez-Lozano was appointed as CEO and President on 15 January 2009.
in the following countries: Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, the Philippines
, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, United Kingdom, and the USA. Every day Transcom handles over 600,000 customer contacts in 33 languages for more than 350 clients, including brand leaders in some of today’s most challenging and competitive industry sectors.
, and a maximum cash consideration of $90 million CAD
(€
63 million) will be paid in three installments. An initial payment of $50 million CAD
(€
35 million) will be paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out is based on a multiple of operating profit which is capped at a maximum of 9x EBIT
for the complete deal.
NuComm had revenues of $122 million CAD
(€
85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the Founder and CEO of NuComm, has signed a contract to remain with the business under the new ownership.
In July 2010 Transcom announced that it will be laying off 737 people at the San Antonio call center. Jeffrey Hebel, Transcom's vice president of operations, wrote in a letter that layoffs were a result of a major client canceling its contract with Transcom.
Locations
Transcom WorldWide is present in 75 contact centersCall centre
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing,...
in the following countries: Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, the Philippines
Philippines
The Philippines , officially known as the Republic of the Philippines , is a country in Southeast Asia in the western Pacific Ocean. To its north across the Luzon Strait lies Taiwan. West across the South China Sea sits Vietnam...
, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, United Kingdom, and the USA. Every day Transcom handles over 600,000 customer contacts in 33 languages for more than 350 clients, including brand leaders in some of today’s most challenging and competitive industry sectors.
Nucomm
On 27 August 2007, Transcom WorldWide S.A. announced that it had acquired 100% of NuComm InternationalNuComm International
NuComm International was a Canadian-based provider of customer relationship and call center services.It is officially now part of Transcom WorldWide S.A...
, and a maximum cash consideration of $90 million CAD
Canadian dollar
The Canadian dollar is the currency of Canada. As of 2007, the Canadian dollar is the 7th most traded currency in the world. It is abbreviated with the dollar sign $, or C$ to distinguish it from other dollar-denominated currencies...
(€
Euro
The euro is the official currency of the eurozone: 17 of the 27 member states of the European Union. It is also the currency used by the Institutions of the European Union. The eurozone consists of Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg,...
63 million) will be paid in three installments. An initial payment of $50 million CAD
Canadian dollar
The Canadian dollar is the currency of Canada. As of 2007, the Canadian dollar is the 7th most traded currency in the world. It is abbreviated with the dollar sign $, or C$ to distinguish it from other dollar-denominated currencies...
(€
Euro
The euro is the official currency of the eurozone: 17 of the 27 member states of the European Union. It is also the currency used by the Institutions of the European Union. The eurozone consists of Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg,...
35 million) will be paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out is based on a multiple of operating profit which is capped at a maximum of 9x EBIT
Earnings before interest and taxes
In accounting and finance, earnings before interest and taxes is a measure of a firm's profit that excludes interest and income tax expenses. Operating income is the difference between operating revenues and operating expenses...
for the complete deal.
NuComm had revenues of $122 million CAD
Canadian dollar
The Canadian dollar is the currency of Canada. As of 2007, the Canadian dollar is the 7th most traded currency in the world. It is abbreviated with the dollar sign $, or C$ to distinguish it from other dollar-denominated currencies...
(€
Euro
The euro is the official currency of the eurozone: 17 of the 27 member states of the European Union. It is also the currency used by the Institutions of the European Union. The eurozone consists of Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg,...
85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the Founder and CEO of NuComm, has signed a contract to remain with the business under the new ownership.
In July 2010 Transcom announced that it will be laying off 737 people at the San Antonio call center. Jeffrey Hebel, Transcom's vice president of operations, wrote in a letter that layoffs were a result of a major client canceling its contract with Transcom.