Tivoli Software is the service management

Service management

Service management is integrated into supply chain management as the joint between the actual sales and the customer. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain...

 brand of the IBM Software Group. IBM purchased Austin

Austin, Texas

Austin is the capital city of the U.S. state of :Texas and the seat of Travis County. Located in Central Texas on the eastern edge of the American Southwest, it is the fourth-largest city in Texas and the 14th most populous city in the United States. It was the third-fastest-growing large city in...

-based Tivoli Systems, Inc. on March 4, 1996 and allowed existing executive management to operate Tivoli as a wholly owned subsidiary in the IBM Software Group. (In addition to Tivoli, this IBM division includes WebSphere

WebSphere

IBM WebSphere refers to a brand of computer software products in the genre of enterprise software known as "application and integration middleware". These software products are used by end-users to create applications and integrate applications with other applications...

, Information Management

IBM Information Management Software

Information Management Software is one of the brands within IBM's Software Group division. The major Information Management products include:* DB2 — relational database management system...

, Lotus Software

Lotus Software

Lotus Software is a software company with headquarters in Westford, Massachusetts...

 and Rational Software

Rational Software

Rational Machines was founded by Paul Levy and Mike Devlin in 1981 to provide tools to expand the use of modern software engineering practices, particularly explicit modular architecture and iterative development...

.)

In August 2006, IBM acquired MRO Software

MRO Software

MRO Software, Inc. - formerly known as PSDI, was a software firm based in Bedford, Massachusetts, which published Maximo, the top-selling Enterprise Asset Management system in the market....

, intending to add them to the Tivoli division. In March 2008, IBM added Encentuate

Encentuate

Encentuate, Inc., was a privately held company that was started in Singapore in 2002, but eventually based in Redwood City, California before it was acquired by IBM in 2008...

 to Tivoli.

Tivoli's early marketing taglines included "Making Client/Server Work" and "The Power To Manage. Anything. Anywhere." The current slogan is "Intelligent management software for the on demand world."

Tivoli product-lines cover security, storage, monitoring and configuration. Some of Tivoli's best-known products are Tivoli Configuration and Change Management Database

Tivoli Configuration and Change Management Database

Tivoli Change and Configuration Management Database is IBM's strategic tool that is said to automatically discover the physical and application infrastructure in an enterprise, given the appropriate credentials. The low level component of CCMDB is called Tivoli Application Dependency Discovery...

, Netcool/OMNIbus, Tivoli Enterprise Console (TEC), Tivoli Monitoring (ITM, from v6.1 based on IBM OMEGAMON), IBM Tivoli Network Manager (ITNM), Tivoli NetView

IBM Tivoli NetView

IBM Tivoli NetView is a Monitor Program based on the Simple Network Management Protocol , and a part of Tivoli Modules.The program provides real time monitoring and active testing on servers supported by SNMP....

, Tivoli Storage Manager (formerly IBM's Adstar Distributed Storage Manager), IBM Tivoli Security Information and Event Manager (TSIEM), Tivoli Identity Manager

IBM Tivoli Identity Manager

IBM Tivoli Identity Manager, also known as TIM, is an identity lifecycle management product from IBM.TIM provides centralized identity lifecycle management...

 (formerly Access360), Tivoli Federated Identity Manager, Tivoli Workload Scheduler (TWS) (formerly Unison Maestro), Tivoli Provisioning Manager

Tivoli Provisioning Manager

Tivoli Provisioning Manager is a product in IBM´s Tivoli Software brand. Its purpose is to automate the provisioning of virtual servers and software. TPM is a "manager of managers", in that it does not manage any hardware itself, but issues commands to the hypervisors that do actually manage the...

 (TPM), and Tivoli Access Manager

IBM Tivoli Access Manager

IBM Tivoli Access Manager is an authentication and authorization solution for corporate web services, operating systems, and existing applications...

. Recent products include Tivoli Service Automation Manager

Tivoli Service Automation Manager

Tivoli Service Automation Manager is the Cloud management package from IBM in the Tivoli Software brand. Unofficial abbreviations are TSAM and TivSAM.As the product sheet sells it:...

 and Tivoli Endpoint Manager

Tivoli Endpoint Manager

Tivoli Endpoint Manager integrates the assets acquired with BigFix into the IBM portfolio. The software extends IBM's capabilities to manage the security and compliance of servers, desktops, roaming laptops, and point-of-sale devices, such as ATMs and self-service kiosks...

 (formerly BigFix

BigFix

BigFix, Inc., is an American company focusing on reducing the cost and complexity of managing networked desktop, mobile, and server computers. From its origins as a PC self-help application, the company’s products have expanded to enable delivery of a wide variety of on-demand endpoint management...

).

Tivoli is divided into several "pillars" including:

• Service Management (which encompasses Change Management
  Change management
  Change management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at helping employees to accept and embrace changes in their current business environment....
  
  )
• Storage
• Security
• Performance Automation
• Business Automation
  Business process automation
  Business process automation, or BPA, is the strategy a business uses to automate processes in order to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization....
  
  
• Network Management

Each pillar includes software specifically designed to improve IT processes.

The Storage portfolio contains Tivoli Storage Manager, which is one of the most widely used applications for backup

Backup

In information technology, a backup or the process of backing up is making copies of data which may be used to restore the original after a data loss event. The verb form is back up in two words, whereas the noun is backup....

, disaster recovery

Disaster recovery

Disaster recovery is the process, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster. Disaster recovery is a subset of business continuity...

 and information lifecycle management

Information Lifecycle Management

Information Lifecycle Management refers to a wide-ranging set of strategies for administering storage systems on computing devices. Specifically, four categories of storage strategies may be considered under the auspices of ILM.-Policy:...

 . It is notable for its use of a relational database that allows for progressive back up forever, reclamation and collocation functionalities.

Tivoli products are handled by IBM offices around the world. Major offices for Tivoli sales, development and support are located in Austin, TX; Raleigh, NC; San Jose, CA; Tucson, AZ; Atlanta, GA; Markham, ON; Greenville, SC; Staines, Great Britain

Staines

Staines is a Thames-side town in the Spelthorne borough of Surrey and Greater London Urban Area, as well as the London Commuter Belt of South East England. It is a suburban development within the western bounds of the M25 motorway and located 17 miles west south-west of Charing Cross in...

; Greenock, Scotland; Kraków, Poland; Rome, Italy; Pune, India; Singapore

Singapore

Singapore , officially the Republic of Singapore, is a Southeast Asian city-state off the southern tip of the Malay Peninsula, north of the equator. An island country made up of 63 islands, it is separated from Malaysia by the Straits of Johor to its north and from Indonesia's Riau Islands by the...

 and Emeryville, CA.

Tivoli Systems, Inc. was founded on August 26, 1989 by Bob Fabbio, Todd Smith, Steven Marcie and Peter Valdes. It completed a public offering on March 10, 1995, opening at $14.00 per share and closing at $30.75 per share, one of the year's largest first-day run-ups.

The name Tivoli was a temporary placeholder chosen by Todd Smith based on the system name of an AIX computer at IBM, Austin (which perhaps in turn was named after the historic amusement park Tivoli Gardens in Copenhagen, Denmark, or possibly the small coastal Texas town of Tivoli

Tivoli, Texas

Tivoli is an unincorporated community in Refugio County, Texas, United States. It takes its name from the town of Tivoli in the Lazio region of central Italy.The Austwell-Tivoli Independent School District serves area students.-External links:...

) chosen from a list read off to him. While intended to be temporary, the name was never changed.