The Paradox of Excellence is a fiction book co-authored by David Mosby and Michael Weissman first published by Jossey-Bass, an imprint of John Wiley & Sons, in 2005. The "paradox of excellence" is a business concept

Concept

The word concept is used in ordinary language as well as in almost all academic disciplines. Particularly in philosophy, psychology and cognitive sciences the term is much used and much discussed. WordNet defines concept: "conception, construct ". However, the meaning of the term concept is much...

 that describes a perceptual phenomenon where as performance improves, that performance becomes less visible to others and therefore becomes less valued.

The book seeks to explain how great performers, both companies and individuals, don't always achieve the financial rewards from improved performance. The book is written as a business fable

Business fable

A business fable is a fable, parable or novel that shares a lesson or lessons that can be applied in the business world. Business fables focus on providing a powerful message for CEOs, executives, senior and middle management, sales teams, human resources, change management, goal setting,...

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Key definition

The Paradox of Excellence says that the better you do your job, the more invisible you become - to everything but bad news. At the same time, your perceived value erodes as customers lose sight of the problems you relieved.

See also

• List of management topics
• business fable
  Business fable
  A business fable is a fable, parable or novel that shares a lesson or lessons that can be applied in the business world. Business fables focus on providing a powerful message for CEOs, executives, senior and middle management, sales teams, human resources, change management, goal setting,...
  
  
• Customer loyalty
• Business model
  Business model
  A business model describes the rationale of how an organization creates, delivers, and captures value...