Telephonetics
Encyclopedia
Telephonetics VIP is a software company that develops speech recognition and voice automation solutions. Telephonetics VIP is a subsidiary of Telephonetics plc which listed on the AIM
Market (TPH) on 07 Jul 2005. Founded in 1993 by Anthony McKay and Bill Burgar (who developed the original software) Telephonetics VIP software is used by multiplex cinema including Odeon
and Cineworld
as well as NHS
Acute Health Trusts including Luton and Dunstable Hospital NHS Trust
and Gloucestershire Royal Hospital
.
Voice Integrated Products Ltd, established in 1992 by Mark Brooks. Specialising in IVR, voice mail, autoattendant, ACD and call centre systems. Built up a customer base of more than 500 customers.
2000 Telephonetics launches high end voice dialling and contacting system "ContactPortal"(R).
2005 Telephonetics listed on AIM and becomes Telephonetics plc
In 2006 the company acquired VIP, and branded to Telephonetics VIP to ensure brand recognition of the two strong brands continued to be strong in their key markets.
2008 Telephonetics VIP launch suite of automation agents.
2008 Telephonetics VIP reach 100 employees.
In February 2009, Telephonetics plc acquired a small middleware
and Service Oriented Architecture firm called Datadialogs. Datadialogs continues to operate as a standalone company within the Telephonetics plc group.
Summer 2009 Telephonetics VIP launch ContactCentre 59R which integrates with their platform, ContactPortal, Mobility and automation agents to make a comprehensive call routing and call automation package for their customers.
Alternative Investment Market
AIM is a sub-market of the London Stock Exchange, allowing smaller companies to float shares with a more flexible regulatory system than is applicable to the main market....
Market (TPH) on 07 Jul 2005. Founded in 1993 by Anthony McKay and Bill Burgar (who developed the original software) Telephonetics VIP software is used by multiplex cinema including Odeon
Odeon Cinemas
Odeon Cinemas is a British chain of cinemas, one of the largest in Europe. It is owned by Odeon & UCI Cinemas Group whose ultimate parent is Terra Firma Capital Partners.-History:Odeon Cinemas was created in 1928 by Oscar Deutsch...
and Cineworld
Cineworld
Cineworld Group plc is a cinema chain operating in the United Kingdom, the Republic of Ireland and Jersey. The chain consists of 78 cinemas; 76 of which are located in the UK and one each in Ireland and Jersey. It is the second-largest cinema operator in the UK with 801 screens, and the owner of...
as well as NHS
National Health Service
The National Health Service is the shared name of three of the four publicly funded healthcare systems in the United Kingdom. They provide a comprehensive range of health services, the vast majority of which are free at the point of use to residents of the United Kingdom...
Acute Health Trusts including Luton and Dunstable Hospital NHS Trust
Luton and Dunstable Hospital NHS Trust
The Luton and Dunstable Hospital is a medium-size, general hospital run by the National Health Service in Luton, Bedfordshire. Founded in 1937, the hospital is currently an NHS Trust, providing general medical and surgical services, for over 350,000 people in Luton and Dunstable, the south of...
and Gloucestershire Royal Hospital
Gloucestershire Royal Hospital
Gloucestershire Royal Hospital is an NHS district general hospital in Great Western Road, Gloucester, England. Gloucestershire Royal Hospital has more than 600 beds and 14 operating theatres. It serves western and southern Gloucestershire and parts of Herefordshire.A hospital first appeared on the...
.
History
Telephonetics Interactive Voice Systems, established in 1990 by Anthony McKay, Bill Burgar and Andy Cunningham. Incorporated as Telephonetics Interactive Voice Systems Ltd in 1993. Originally specialising in cinema niche IVR products and high end bespoke digital telephony developments and later specialising in speech recognition creating the first large open user group (open for anyone to call) speech recognition system in the UK.Voice Integrated Products Ltd, established in 1992 by Mark Brooks. Specialising in IVR, voice mail, autoattendant, ACD and call centre systems. Built up a customer base of more than 500 customers.
2000 Telephonetics launches high end voice dialling and contacting system "ContactPortal"(R).
2005 Telephonetics listed on AIM and becomes Telephonetics plc
In 2006 the company acquired VIP, and branded to Telephonetics VIP to ensure brand recognition of the two strong brands continued to be strong in their key markets.
2008 Telephonetics VIP launch suite of automation agents.
2008 Telephonetics VIP reach 100 employees.
In February 2009, Telephonetics plc acquired a small middleware
Middleware
Middleware is computer software that connects software components or people and their applications. The software consists of a set of services that allows multiple processes running on one or more machines to interact...
and Service Oriented Architecture firm called Datadialogs. Datadialogs continues to operate as a standalone company within the Telephonetics plc group.
Summer 2009 Telephonetics VIP launch ContactCentre 59R which integrates with their platform, ContactPortal, Mobility and automation agents to make a comprehensive call routing and call automation package for their customers.