Teledotcom
Encyclopedia
A teledotcom is a domain name
Domain name
A domain name is an identification string that defines a realm of administrative autonomy, authority, or control in the Internet. Domain names are formed by the rules and procedures of the Domain Name System ....

 that not only spells a memorable word but also has a matching toll-free telephone number
Toll-free telephone number
A toll-free, Freecall, Freephone, 800, 0800 or 1-800 number is a special telephone number which is free to the calling party, and instead the telephone carrier charges the called party the cost of the call...

. This means the word that spells something will have a toll-free prefix and a top level domain extension after it. A teledotcom can be accessible by either phone or internet address.

Most owners of a toll-free number that spells something (see Phoneword
Phoneword
Phonewords are alphanumeric equivalents of a telephone number. In many countries, there exist letters corresponding to each digit on a telephone keypad...

), will also try to register the matching domain name and therefore create a teledotcom; a valuable asset should they wish to sell it. It is significantly more difficult for an owner of a valuable domain names, because the matching toll-free numbers are much rarer. As a consequence of the difficulties in obtaining the domain name and the matching toll-free telephone number, the number of teledotcoms is quite low.

Marketing

An example teledotcom is 1-800-Flowers
1-800-Flowers
1-800-Flowers is a floral and gift retailer and distribution company in the United States. It was one of the first retailers to use a 24 x 7 toll-free telephone number and the Internet for direct sales to consumers....

.com. Customers can either visit the website or telephone 1-800-FLOWERS (1-800-356-9377). Others examples are 1-800-Mattress
1-800-Mattress
1800Mattress.com is an American bedding retailer famous for its ads that used the slogan "leave off the last S for savings" .It is the nation’s leading bedding tele-retailer where customers can select from a variety of mattresses, box springs and...

.com and 1-800 Contacts
1-800 Contacts
1-800 CONTACTS is a privately held company based in Draper, Utah that sells various brands of contact lenses, including Johnson & Johnson Vision Care, Ciba Vision, Bausch & Lomb and CooperVision...

.com. To extend their marketing reach, these companies will also advertise on television across the United States.

It is stated that 1-800-flowers purchased the toll free number from a flower company that was seven million dollars in debt. The toll-free numbers are considered so valuable to the company that the company now owns the same number under the 888, and 877 prefix. When the 866 toll free prefix was launched, competition for the flowers number was stiff, with 1-800-flowers eventually losing to a rival company.

Unlike domain names where one person can own eLoans, and another can own eLoan and all can be allowed to use the names as they are considered fair use, toll-free numbers that are first to market and part of a brand, are usually protected. For example, when a New York based business tried to set up 1-718-Mattress, it was forced to relinquish the use of the number as it confused people by to closely copying the brand of 1-800-Mattress.

Using a toll-free number as a brand

All companies do not use their web domain names as their brand
Brand
The American Marketing Association defines a brand as a "Name, term, design, symbol, or any other feature that identifies one seller's good or service as distinct from those of other sellers."...

. Not every company would name themselves after the domain they acquire as they often take a similar but not exact name.

However when a domain name or telephone number spell a valued term, the company will not only use the Toll free, Domain or combination Teledotcom as a brand, they will sometimes even change a long standing company
Company
A company is a form of business organization. It is an association or collection of individual real persons and/or other companies, who each provide some form of capital. This group has a common purpose or focus and an aim of gaining profits. This collection, group or association of persons can be...

 name to match it. This has happened with lenders for instance, Refinance.com now has that as their name when previously they were another company prior to acquiring the valuable domain name worth seven figures.

Using a toll free or teledotcom as a brand is common when they spell a frequently used or understood term.

When a company acquires a similar area code to a predecessor
such as 1866flowers, it should not name itself as a company, 1866flowers.com etc. It can however fully utilize and publish the number and its spelling for easy remembering for its customers as long as it makes clear that it is part of separate company. The 1-800-Flowers company cannot prohibit the 1866Flowers phone number from use or marketing of the easily remembered phone number when used in conjunction with a distinguishable brand name.

The mistake made by 1-718-Mattress is they did not distinguish themselves as a company with another name. Had they been Neighborhood Mattress Inc., with 718-Mattress published alongside, then 1-800 Mattress could not have had a claim that 1-718 was using a confusingly similar name. The use of a phone number and its spelling is a right for any holder of a toll free or other prefix. Telephone numbers are part of a public trust and must be fairly available to anyone on an equal basis. Responsible Organizations (RespOrg
RespOrg
In North America, RespOrg is a term that refers to the companies that have access to the Service Management System, the database that controls routing on all toll-free telephone numbers. RespOrgs were established in 1993 as part of the FCC order to institute toll free number portability...

s) must honor the rules that distribute phone numbers fairly according to law.

Consumer Use of Teledotcoms

Consumers enjoy the easy access to services and goods that can be found by simply typing in the word on the keyboard such as flowers, or by simply dialing it.

1-800-Mattress
1-800-Mattress
1800Mattress.com is an American bedding retailer famous for its ads that used the slogan "leave off the last S for savings" .It is the nation’s leading bedding tele-retailer where customers can select from a variety of mattresses, box springs and...

is one such example. Consumers can order mattresses by calling or visiting on the web. Even with the 1-800-Mattress.com being a large purchase for the company, the convenience of telephone ordering from a toll free number that also spells the domain generally will increase business.
The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
 
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