TechExcel ServiceWise is a customizable helpdesk and IT Service Management (ITSM) solution that enables automation and streamlining of IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase. It is developed by TechExcel and is available in two editions. A helpdesk software solution or a complete ITIL and IT service process management solution. TechExcel ServiceWise is also ITIL compliant and Pink Elephant certified.

Features

ServiceWise includes Asset Management, Incident Management (ITSM)

Incident Management (ITSM)

Incident Management is an IT service management process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and...

, Problem Management

Problem management

This article is about Problem Management Process, as defined by ITIL.ITIL defines a problem as the cause of one or more incidents.Problem Management is the process responsible for managing the lifecycle of all problems...

, Change Management

Change management

Change management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at helping employees to accept and embrace changes in their current business environment....

, Configuration Management

Configuration management

Configuration management is a field of management that focuses on establishing and maintaining consistency of a system or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.For information assurance, CM...

, and Service Level Management. As well as tools for Project planning

Project planning

Project planning is part of project management, which relates to the use of schedules such as Gantt charts to plan and subsequently report progress within the project environment....

, advanced knowledge management

Knowledge management

Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences...

 and mobile web

Mobile Web

The Mobile Web refers to the use of Internet-connected applications, or browser-based access to the Internet from a mobile device, such as a smartphone or tablet computer, connected to a wireless network....

 access.

The latest version also contains features and enhancements to further automate repetitive tasks and processes and improves searching and collaboration between support teams and their customers. Additionally, the latest release has an improved user interface and includes automatic priority matrix calculations in conjunction with automated ticket allocation.

TechExcel ServiceWise and CustomerWise include workflow automations designed to enable several teams to collaborate effectively on shared work activities. Furthermore, they include work scheduling to enable escalation procedures for critical tasks and integrations such as a Microsoft Outlook

Microsoft Outlook

Microsoft Outlook is a personal information manager from Microsoft, available both as a separate application as well as a part of the Microsoft Office suite...

 Sync and a Microsoft Active Directory password reset utility improve communication and self-service between customers and technicians.

License

ServiceWise is proprietary software with license and annual maintenance fees based on the number of seats. Licenses are available in both fixed and floating configurations.

External links

• ServiceWise - Adaptable ITSM Software - Official Website