Singapore Airlines
Overview
 
Singapore Airlines Limited (SIA) is the flag carrier
Flag carrier
A flag carrier is a transportation company, such as an airline or shipping company, that, being locally registered in a given country, enjoys preferential rights or privileges, accorded by the government, for international operations. It may be a state-run, state-owned or private but...

 airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route
Kangaroo route
The Kangaroo Route traditionally refers to air routes flown by Qantas between the countries of Australia and the United Kingdom, via the Eastern Hemisphere. The term is trademarked by Qantas, although it is used in the media and by airline competitors....

" markets. The company also operates trans-Pacific flights, including the world's two longest non-stop commercial flights
Non-stop flight
A non-stop flight, especially in the aviation industry, refers to any flight by an aircraft which does not involve any intermediate stops. A "direct flight" is not the same as a "non-stop flight"...

 from Singapore to Newark
Newark Liberty International Airport
Newark Liberty International Airport , first named Newark Metropolitan Airport and later Newark International Airport, is an international airport within the city limits of both Newark and Elizabeth, New Jersey, United States...

 and Los Angeles
Los Angeles International Airport
Los Angeles International Airport is the primary airport serving the Greater Los Angeles Area, the second-most populated metropolitan area in the United States. It is most often referred to by its IATA airport code LAX, with the letters pronounced individually...

 on the Airbus A340-500.

Singapore Airlines was the launch customer of Airbus A380
Airbus A380
The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

, currently the world's largest passenger aircraft.
Encyclopedia
Singapore Airlines Limited (SIA) is the flag carrier
Flag carrier
A flag carrier is a transportation company, such as an airline or shipping company, that, being locally registered in a given country, enjoys preferential rights or privileges, accorded by the government, for international operations. It may be a state-run, state-owned or private but...

 airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route
Kangaroo route
The Kangaroo Route traditionally refers to air routes flown by Qantas between the countries of Australia and the United Kingdom, via the Eastern Hemisphere. The term is trademarked by Qantas, although it is used in the media and by airline competitors....

" markets. The company also operates trans-Pacific flights, including the world's two longest non-stop commercial flights
Non-stop flight
A non-stop flight, especially in the aviation industry, refers to any flight by an aircraft which does not involve any intermediate stops. A "direct flight" is not the same as a "non-stop flight"...

 from Singapore to Newark
Newark Liberty International Airport
Newark Liberty International Airport , first named Newark Metropolitan Airport and later Newark International Airport, is an international airport within the city limits of both Newark and Elizabeth, New Jersey, United States...

 and Los Angeles
Los Angeles International Airport
Los Angeles International Airport is the primary airport serving the Greater Los Angeles Area, the second-most populated metropolitan area in the United States. It is most often referred to by its IATA airport code LAX, with the letters pronounced individually...

 on the Airbus A340-500.

Singapore Airlines was the launch customer of Airbus A380
Airbus A380
The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

, currently the world's largest passenger aircraft. SIA has diversified airline-related businesses, such as aircraft handling and engineering. Its wholly owned subsidiary, SilkAir
SilkAir
SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...

, manages regional flights to secondary cities with smaller capacity requirements. Subsidiary Singapore Airlines Cargo
Singapore Airlines Cargo
Singapore Airlines Cargo is a cargo airline based in Singapore. It is a subsidiary of Singapore Airlines and was incorporated in 2001. SIA Cargo operates 11 freighters and manages the bellyhold of all Singapore Airlines aircraft...

 operates SIA's dedicated freighter fleet, and manages the cargo-hold capacity in SIA's passenger aircraft. SIA has a 49% shareholding in Virgin Atlantic and engages the low-cost carrier
Low-cost carrier
A low-cost carrier or low-cost airline is an airline that generally has lower fares and fewer comforts...

 sector through its stake in Tiger Airways
Tiger Airways
Tiger Airways Singapore Pte Ltd, operating as Tiger Airways Singapore, is a low cost airline which commenced services on 25 March 2005. It is a subsidiary of Tiger Airways Holdings, a Singapore-based company, which is owned partially by Singapore Airlines...

. It ranks amongst the top 15 carriers worldwide in terms of revenue
Revenue
In business, revenue is income that a company receives from its normal business activities, usually from the sale of goods and services to customers. In many countries, such as the United Kingdom, revenue is referred to as turnover....

 passenger kilometres, and 10th in the world for international passengers carried. On 15 December 2010, Singapore Airlines was announced by the International Air Transport Association
International Air Transport Association
The International Air Transport Association is an international industry trade group of airlines headquartered in Montreal, Quebec, Canada, where the International Civil Aviation Organization is also headquartered. The executive offices are at the Geneva Airport in SwitzerlandIATA's mission is to...

 as the world's second largest airline in the world by market capitalisation with a worth of 14 billion US dollars.

Origins

Singapore Airlines began with the incorporation of Malayan Airways Limited (MAL) on 1 May 1947, by the Ocean Steamship Company of Liverpool, the Straits Steamship Company of Singapore and Imperial Airways
Imperial Airways
Imperial Airways was the early British commercial long range air transport company, operating from 1924 to 1939 and serving parts of Europe but especially the Empire routes to South Africa, India and the Far East...

. The airline's first flight was a chartered flight from the British Straits Settlement of Singapore to Kuala Lumpur
Kuala Lumpur
Kuala Lumpur is the capital and the second largest city in Malaysia by population. The city proper, making up an area of , has a population of 1.4 million as of 2010. Greater Kuala Lumpur, also known as the Klang Valley, is an urban agglomeration of 7.2 million...

 on 2 April 1947 using an Airspeed Consul
Airspeed Consul
-See also:-References:...

 twin-engined aeroplane. Regular weekly scheduled flights quickly followed from Singapore to Kuala Lumpur, Ipoh and Penang from 1 May 1947 with the same aircraft type. The airline continued to expand during the rest of the 1940s and 1950s, as other British Commonwealth
Commonwealth of Nations
The Commonwealth of Nations, normally referred to as the Commonwealth and formerly known as the British Commonwealth, is an intergovernmental organisation of fifty-four independent member states...

 airlines (such as BOAC
Boac
Boac may refer to:* Boac, Marinduque, a municipality in the Southern Philippines* Boac , an American rapper* British Overseas Airways Corporation, a former British state-owned airline...

 and Qantas Empire Airways
Qantas
Qantas Airways Limited is the flag carrier of Australia. The name was originally "QANTAS", an initialism for "Queensland and Northern Territory Aerial Services". Nicknamed "The Flying Kangaroo", the airline is based in Sydney, with its main hub at Sydney Airport...

) provided technical assistance, as well as assistance in joining IATA. By 1955, Malayan Airways' fleet had grown to include a large number of Douglas DC-3
Douglas DC-3
The Douglas DC-3 is an American fixed-wing propeller-driven aircraft whose speed and range revolutionized air transport in the 1930s and 1940s. Its lasting impact on the airline industry and World War II makes it one of the most significant transport aircraft ever made...

s, and went public
Public limited company
A public limited company is a limited liability company that sells shares to the public in United Kingdom company law, in the Republic of Ireland and Commonwealth jurisdictions....

 in 1957. Other aircraft operated in the first two decades included the Douglas DC-4 Skymaster, the Vickers Viscount
Vickers Viscount
The Vickers Viscount was a British medium-range turboprop airliner first flown in 1948 by Vickers-Armstrongs, making it the first such aircraft to enter service in the world...

, the Lockheed 1049 Super Constellation
Lockheed Constellation
The Lockheed Constellation was a propeller-driven airliner powered by four 18-cylinder radial Wright R-3350 engines. It was built by Lockheed between 1943 and 1958 at its Burbank, California, USA, facility. A total of 856 aircraft were produced in numerous models, all distinguished by a...

, the Bristol Britannia
Bristol Britannia
The Bristol Type 175 Britannia was a British medium-to-long-range airliner built by the Bristol Aeroplane Company in 1952 to fly across the British Empire...

, the de Havilland Comet 4
De Havilland Comet
The de Havilland DH 106 Comet was the world's first commercial jet airliner to reach production. Developed and manufactured by de Havilland at the Hatfield, Hertfordshire, United Kingdom headquarters, it first flew in 1949 and was a landmark in aeronautical design...

 and the Fokker F27
Fokker F27
The Fokker F27 Friendship is a turboprop airliner designed and built by the Dutch aircraft manufacturer Fokker.-Design and development:Design of the Fokker F27 started in the 1950s as a replacement to the successful Douglas DC-3 airliner...

.

When Malaya
Federation of Malaya
The Federation of Malaya is the name given to a federation of 11 states that existed from 31 January 1948 until 16 September 1963. The Federation became independent on 31 August 1957...

, Singapore, Sabah
Sabah
Sabah is one of 13 member states of Malaysia. It is located on the northern portion of the island of Borneo. It is the second largest state in the country after Sarawak, which it borders on its southwest. It also shares a border with the province of East Kalimantan of Indonesia in the south...

 and Sarawak
Sarawak
Sarawak is one of two Malaysian states on the island of Borneo. Known as Bumi Kenyalang , Sarawak is situated on the north-west of the island. It is the largest state in Malaysia followed by Sabah, the second largest state located to the North- East.The administrative capital is Kuching, which...

 formed the Federation of Malaysia in 1963, the airline's name was changed, from "Malayan Airways" to "Malaysian Airways". MAL also took over Borneo Airways
Borneo Airways
Borneo Airways is a former airline based in Brirish Borneo . There were two separate companies: Borneo Airways Limited , and Borneo Airways ....

. In 1966, following Singapore's separation from the federation, the airline's name was changed again, to Malaysia-Singapore Airlines
Malaysia-Singapore Airlines
Malaysia-Singapore Airlines came into being in 1966 as a result of a joint ownership of the airline by the governments of Malaysia and Singapore. The airline ceased operations after 6 years in 1972 when both governments decided to set up their own national airlines...

 (MSA). The next year saw a rapid expansion in the airline's fleet and route, including the purchase of MSA's first Boeing
Boeing
The Boeing Company is an American multinational aerospace and defense corporation, founded in 1916 by William E. Boeing in Seattle, Washington. Boeing has expanded over the years, merging with McDonnell Douglas in 1997. Boeing Corporate headquarters has been in Chicago, Illinois since 2001...

 aircraft, the Boeing 707
Boeing 707
The Boeing 707 is a four-engine narrow-body commercial passenger jet airliner developed by Boeing in the early 1950s. Its name is most commonly pronounced as "Seven Oh Seven". The first airline to operate the 707 was Pan American World Airways, inaugurating the type's first commercial flight on...

s, as well the completion of a new high-rise headquarters in Singapore. Boeing 737
Boeing 737
The Boeing 737 is a short- to medium-range, twin-engine narrow-body jet airliner. Originally developed as a shorter, lower-cost twin-engine airliner derived from Boeing's 707 and 727, the 737 has developed into a family of nine passenger models with a capacity of 85 to 215 passengers...

s were added to the fleet soon after.

Incorporation and growth

MSA ceased operations in 1972, when political disagreements between Singapore and Malaysia resulted in the formation of two entities: Singapore Airlines and Malaysian Airlines System
Malaysia Airlines
Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...

. Singapore Airlines kept all 10 of MSA's Boeing 707s and 737s, retained the international routes out of Singapore as well as the existing corporate headquarters in the city, with J.Y. Pillay, former joint chief of MSA as its first chairperson. Female flight attendants continued to wear the sarong
Sarong
A sarong or sarung is a large tube or length of fabric, often wrapped around the waist and worn as a kilt by men and as a skirt by women throughout much of South Asia, Southeast Asia, the Arabian Peninsula, the Horn of Africa, and on many Pacific islands. The fabric most often has woven plaid or...

 kebaya
Kebaya
A Kebaya is a traditional blouse-dress combination worn by women in Indonesia, Malaysia, Brunei, Burma, Singapore, southern Thailand. It is sometimes made from sheer material and usually worn with a sarong or batik kain panjang, or other traditional woven garment such as ikat, songket with a...

uniform, which had been first introduced in 1968. A local start-up advertising company, Batey Ads was given the right to market the airline, eventually selecting the sarong and kebaya-clad air stewardesses as an icon for the airline and calling them Singapore Girls.
SIA saw rapid growth during the 1970s, adding cities in the Indian subcontinent
Indian subcontinent
The Indian subcontinent, also Indian Subcontinent, Indo-Pak Subcontinent or South Asian Subcontinent is a region of the Asian continent on the Indian tectonic plate from the Hindu Kush or Hindu Koh, Himalayas and including the Kuen Lun and Karakoram ranges, forming a land mass which extends...

 and Asia, and adding Boeing 747
Boeing 747
The Boeing 747 is a wide-body commercial airliner and cargo transport, often referred to by its original nickname, Jumbo Jet, or Queen of the Skies. It is among the world's most recognizable aircraft, and was the first wide-body ever produced...

s to its fleet. Mr Yong Nyuk Lin, then Minister for Communications at the welcoming ceremony of the first two SIA-Boeing 747s at Paya Lebar Airport on Monday 3 September 1973 at 1600 hours was quoted thus:
The 1980s saw the new services to United States, Canada, and European cities with Madrid becoming the first Hispanic
Hispanic
Hispanic is a term that originally denoted a relationship to Hispania, which is to say the Iberian Peninsula: Andorra, Gibraltar, Portugal and Spain. During the Modern Era, Hispanic sometimes takes on a more limited meaning, particularly in the United States, where the term means a person of ...

 city to be served by SIA. Boeing 747-400
Boeing 747-400
The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

s were introduced into the SIA fleet in 1989 and named Megatops. They were later complemented by Boeing 777
Boeing 777
The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

s, Airbus A310
Airbus A310
The Airbus A310 is a medium- to long-range twin-engine widebody jet airliner. Launched in July 1978, it was the second aircraft created by Airbus Industrie,a consortium of European aerospace companies, Airbus is now fully owned by EADS and since 2001 has been known as Airbus SAS. the consortium of...

s and Airbus A340
Airbus A340
The Airbus A340 is a long-range four-engine wide-body commercial passenger jet airliner. Developed by Airbus Industrie,A consortium of European aerospace companies, Airbus is now fully owned by EADS and since 2001 has been known as Airbus SAS. a consortium of European aerospace companies, which is...

s. Services were extended to southern Africa in the 1990s, when the airline began flights to Johannesburg
Johannesburg
Johannesburg also known as Jozi, Jo'burg or Egoli, is the largest city in South Africa, by population. Johannesburg is the provincial capital of Gauteng, the wealthiest province in South Africa, having the largest economy of any metropolitan region in Sub-Saharan Africa...

 in South Africa. The cities of Cape Town
Cape Town
Cape Town is the second-most populous city in South Africa, and the provincial capital and primate city of the Western Cape. As the seat of the National Parliament, it is also the legislative capital of the country. It forms part of the City of Cape Town metropolitan municipality...

 and Durban
Durban
Durban is the largest city in the South African province of KwaZulu-Natal and the third largest city in South Africa. It forms part of the eThekwini metropolitan municipality. Durban is famous for being the busiest port in South Africa. It is also seen as one of the major centres of tourism...

 were subsequently introduced to the route network. In 2011, it extend to Sao Paulo
São Paulo
São Paulo is the largest city in Brazil, the largest city in the southern hemisphere and South America, and the world's seventh largest city by population. The metropolis is anchor to the São Paulo metropolitan area, ranked as the second-most populous metropolitan area in the Americas and among...

 in Brazil marking the airline's first South America destination as well as being the 10th airline to fly to all 6 inhabited continents.

Modern history

In 2004, SIA began non-stop trans-Pacific flights from Singapore to Los Angeles
Los Angeles International Airport
Los Angeles International Airport is the primary airport serving the Greater Los Angeles Area, the second-most populated metropolitan area in the United States. It is most often referred to by its IATA airport code LAX, with the letters pronounced individually...

 and Newark
Newark Liberty International Airport
Newark Liberty International Airport , first named Newark Metropolitan Airport and later Newark International Airport, is an international airport within the city limits of both Newark and Elizabeth, New Jersey, United States...

, utilising the Airbus A340-500. These flights marked the first non-stop air services
Non-stop flight
A non-stop flight, especially in the aviation industry, refers to any flight by an aircraft which does not involve any intermediate stops. A "direct flight" is not the same as a "non-stop flight"...

 between Singapore and the USA. The Singapore to Newark flight holds the record for the longest scheduled commercial flight, with a flying time of about 18 hours each way. Singapore Airlines has converted its five Airbus A340-500 aircraft from a 64 Business Class/117 Premium Economy Class configuration to a 100-seat all- Business Class configuration for its routes to Newark and Los Angeles.

At a Cabinet meeting on 22 February 2006, the Government of Australia
Government of Australia
The Commonwealth of Australia is a federal constitutional monarchy under a parliamentary democracy. The Commonwealth of Australia was formed in 1901 as a result of an agreement among six self-governing British colonies, which became the six states...

 decided not to grant fifth freedom
Freedoms of the air
The freedoms of the air are a set of commercial aviation rights granting a country's airline the privilege to enter and land in another country's airspace...

 rights to Singapore Airlines on flights from Australia to the United States. Singapore Airlines had argued that transpacific flights from Australia suffered from under-capacity, leading to limited competition and relatively high air fares. The move was seen as a measure taken to protect Qantas
Qantas
Qantas Airways Limited is the flag carrier of Australia. The name was originally "QANTAS", an initialism for "Queensland and Northern Territory Aerial Services". Nicknamed "The Flying Kangaroo", the airline is based in Sydney, with its main hub at Sydney Airport...

 from increased competition. SIA had encountered such protectionist measures in the past when SIA was shut out from the Toronto
Toronto
Toronto is the provincial capital of Ontario and the largest city in Canada. It is located in Southern Ontario on the northwestern shore of Lake Ontario. A relatively modern city, Toronto's history dates back to the late-18th century, when its land was first purchased by the British monarchy from...

 market after complaints from Air Canada
Air Canada
Air Canada is the flag carrier and largest airline of Canada. The airline, founded in 1936, provides scheduled and charter air transport for passengers and cargo to 178 destinations worldwide. It is the world's tenth largest passenger airline by number of destinations, and the airline is a...

, and was forced to stop flying Boeing 747-400s into Jakarta in the wake of protests from Garuda Indonesia
Garuda Indonesia
PT Garuda Indonesia Tbk , publicly known as Garuda Indonesia, is the flag carrier of Indonesia. It is named after the mystical giant bird Garuda of Hinduism and Buddhist mythology. It is headquartered at Soekarno-Hatta International Airport in Tangerang, near Jakarta, the capital city of Indonesia...

 when it could not use similar equipment to compete.

A380

On 29 September 2000, SIA announced an order for 25 Airbus A3XX (as the A380 was known at the time). The US$8.6 billion order comprised a firm order of 10 aircraft, with options
Option (aircraft purchasing)
An option, when purchasing aircraft, allows an airline to purchase additional aircraft in the future at an agreed price and date.When placing orders for new aircraft, airlines commonly obtain options from the aircraft manufacturer, for example Airbus or Boeing...

 on another 15 airframes. The order was confirmed by Singapore Airlines on 12 July 2001. In January 2005, the airline unveiled the slogan "First to Fly the A380 – Experience the Difference in 2006", to promote itself as the first airline to take delivery of the A380-800
Airbus A380
The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

, which was expected to take place in the second quarter of 2006. In June 2005, Airbus confirmed that due to unforeseen technical problems, initial deliveries of the Airbus A380 would be delayed by up to six months, with the first delivery now slated for November 2006. The announcement was met with fury by SIA's Chief Executive Officer, Chew Choon Seng
Chew Choon Seng
Chew Choon Seng is the former Chief Executive Officer of Singapore Airlines .He is currently the Chairman of both Singapore Exchange and Singapore Tourism Board-Career:...

, who threatened to sue Airbus, saying:

He further stated that SIA will be turning its attention to Boeing instead, since it would be receiving the Boeing 777-300ER before the A380. Nevertheless, SIA has indicated that this would not affect its promotional campaign.
In February 2006, the first A380 in full Singapore Airlines livery was flown to Singapore, where it was displayed at Asian Aerospace
Asian Aerospace
Asian Aerospace is an international trade fair for the aerospace business. Currently based in Hong Kong, it was held in Singapore since 1981 until disagreements between co-organisers Reed Exhibitions and Singapore Technologies in 2006 forced its relocation from 2007.-History:Asian Aerospace was...

 2006. On 14 June 2006, Singapore Airlines placed an initial order for the Boeing 787 Dreamliner as part of its future aircraft expansion. The order consisted of 20 787-9s and rights for 20 more. This order came one day after Airbus announced that the A380 Superjumbo would be delayed by another 6 months. A third delay was announced on 3 October 2006, pushing the initial delivery of the first A380 to October 2007.

On 25 October 2007, the first commercial A380 service, SQ 380, carried 455 passengers from Singapore to Sydney, touching down in Sydney Airport
Sydney Airport
Sydney Airport may refer to:* Sydney Airport, also known as Kingsford Smith International Airport, in Sydney, Australia* Sydney/J.A. Douglas McCurdy Airport, in Nova Scotia, Canada...

 at 3:24 pm local time, where it received significant attention from the media. The airline donated all revenue generated from the flight to three charities in a ceremony the next day in Sydney. SIA began regular services with the A380 on 28 October 2007. The A380 now operates daily flights to Tokyo
Narita International Airport
is an international airport serving the Greater Tokyo Area of Japan. It is located east of Tokyo Station and east-southeast of Narita Station in the city of Narita, and the adjacent town of Shibayama....

, Paris, Hong Kong
Hong Kong International Airport
Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial...

, Zurich, Los Angeles, as an extension of the Singapore-Narita service and double daily flights to London
London Heathrow Airport
London Heathrow Airport or Heathrow , in the London Borough of Hillingdon, is the busiest airport in the United Kingdom and the third busiest airport in the world in terms of total passenger traffic, handling more international passengers than any other airport around the globe...

 and Sydney
Sydney Airport
Sydney Airport may refer to:* Sydney Airport, also known as Kingsford Smith International Airport, in Sydney, Australia* Sydney/J.A. Douglas McCurdy Airport, in Nova Scotia, Canada...

 . An A380 service to Frankfurt
Frankfurt Airport
Frankfurt Airport may refer to:Airports of Frankfurt, Germany:*Frankfurt Airport , the largest airport in Germany*Frankfurt Egelsbach Airport, a general aviation airport*Frankfurt-Hahn Airport , a converted U.S...

 and New York from Frankfurt will commence on January 2012.

Singapore Airlines momentarily operated a three times daily A380 flight between Singapore and London
London Heathrow Airport
London Heathrow Airport or Heathrow , in the London Borough of Hillingdon, is the busiest airport in the United Kingdom and the third busiest airport in the world in terms of total passenger traffic, handling more international passengers than any other airport around the globe...

 from 23–28 April 2010, to clear the backlog of passengers stranded due to the 2010 eruptions of Eyjafjallajökull
2010 eruptions of Eyjafjallajökull
The 2010 eruptions of Eyjafjallajökull were volcanic events at Eyjafjöll in Iceland which, although relatively small for volcanic eruptions, caused enormous disruption to air travel across western and northern Europe over an initial period of six days in April 2010. Additional localised disruption...

 a few days before.

In October 2011, Singapore Airlines announced the discontinuation of the A380 service to Melbourne
Melbourne Airport
Melbourne Airport , also known as Tullamarine Airport, is the primary airport serving the city of Melbourne and the second busiest in Australia. It was opened in 1970 to replace the nearby Essendon Airport. Melbourne Airport is the sole international airport of the four airports serving the...

 on the A380 and will take effect from January 2012. The Singapore-Melbourne and Melbourne-Singapore route is currently served by a Boeing 777
Boeing 777
The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

 and Boeing 747
Boeing 747
The Boeing 747 is a wide-body commercial airliner and cargo transport, often referred to by its original nickname, Jumbo Jet, or Queen of the Skies. It is among the world's most recognizable aircraft, and was the first wide-body ever produced...

 respectively. Singapore Airlines plans to resume the A380 service to Melbourne in the first quarter of 2012.

Fleet cuts

On 16 February 2009 the airline announced that it would cut 17 aircraft from its operating fleet between April 2009 and March 2010, as part of a cost-saving initiative to help counter falling passenger and cargo demand, having originally planned to phase out only four aircraft. The airline stated that it could not rule out delaying deliveries on aircraft already ordered.

Scoot

In May 2011, Singapore Airlines announced that it will launch a low-fare airline within a year. The wholly owned subsidiary, New Aviation, has been incorporated on 17 June 2011 with an issued and paid up capital of S$1.

On 1 November 2011, it was announced that the low-cost airline will be named Scoot
Scoot
Scoot Pte Ltd. is a low-cost long-haul airline which was announced by parent company Singapore Airlines in May 2011. It was subsequently announced on 1 November 2011 that it will be named Scoot during its official launch...

 airlines and will begin flights from mid-2012 with a fleet of four Boeing 777-200 aircraft when it takes to the skies next year. The entire fleet of the airline will consist of wide body aircraft focused on medium- and long-haul routes. The airline will be wholly owned by Singapore Airlines, but will be operated independently and managed separately from SIA.

Corporate management

The airline is a subsidiary of Singapore government
Government of Singapore
The Government of Singapore is defined by the Constitution of the Republic of Singapore to mean the Executive branch of government, which is made up of the President and the Cabinet of Singapore. Although the President acts in his personal discretion in the exercise of certain functions as a check...

 investment and holding company
Holding company
A holding company is a company or firm that owns other companies' outstanding stock. It usually refers to a company which does not produce goods or services itself; rather, its purpose is to own shares of other companies. Holding companies allow the reduction of risk for the owners and can allow...

 Temasek Holdings
Temasek Holdings
Temasek Holdings is an investment company owned by the government of Singapore. With an international staff of 380 people, it manages a portfolio of about S$193 billion at end of March 2011, focused primarily in Asia...

 which holds 54.5% of voting stock. The Singapore government, which holds a golden share
Golden Share
A Golden Share is a nominal share which is able to outvote all other shares in certain specified circumstances, often held by a government organization, in a government company undergoing the process of privatization and transformation into a stock-company....

 via the Ministry of Finance
Ministry of Finance (Singapore)
The Ministry of Finance , is a ministry of the Government of Singapore responsible for administering and regulating financial institutions and structures of the economy of Singapore. It is headed by the Minister for Finance...

, has regularly stressed its non-involvement in the management of the company, a point emphasised by Minister Mentor
Minister Mentor
Minister Mentor is a Singapore cabinet position created in 2004 as part of a leadership transition.The newly appointed Prime Minister, Lee Hsien Loong , announced Lee Kuan Yew's new title together with the naming of his Cabinet on August 12, 2004...

 Lee Kuan Yew
Lee Kuan Yew
Lee Kuan Yew, GCMG, CH is a Singaporean statesman. He was the first Prime Minister of the Republic of Singapore, governing for three decades...

 when he declared that the aviation hub status of Singapore Changi Airport
Singapore Changi Airport
Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site....

 will be defended, even at the cost of SIA. However, he was personally involved in defusing tensions between the company and its pilots, warned the airline to cut costs, and made public his advice to the airline to divest from its subsidiary companies. Still, independent research typically rates the airline as practising sound corporate governance
Corporate governance
Corporate governance is a number of processes, customs, policies, laws, and institutions which have impact on the way a company is controlled...

 policies in accordance with national regulations. In the lead up to the conclusion of the Open Skies Agreement with the United Kingdom on 2 October 2007, the Singapore aviation authorities referred to the airline's audited
Financial audit
A financial audit, or more accurately, an audit of financial statements, is the verification of the financial statements of a legal entity, with a view to express an audit opinion...

 annual report
Annual report
An annual report is a comprehensive report on a company's activities throughout the preceding year. Annual reports are intended to give shareholders and other interested people information about the company's activities and financial performance...

s to dispel the notion that SIA receives state funding, subsidies or preferential treatment from the government, despite being a Government-linked company. Singapore Airlines is headquartered at Airline House, by Changi Airport in the Changi
Changi
Changi is an area at the eastern end of Singapore. It is now the site of Singapore Changi Airport/Changi Air Base, Changi Naval Base and is also home to Changi Prison, site of the former Japanese Prisoner of War Camp during World War II which held Allied prisoners captured in Singapore and Malaysia...

 area of Singapore. Marie Bordet of Le Point
Le Point
Le Point is a French weekly news magazine. It was founded in 1972 by a group of journalists who had, one year earlier, left the editorial team of L'Express, which was then owned by Jean-Jacques Servan-Schreiber, a député of the Parti Radical...

said that the head office was "un tantinet décrépit" ("a little decrepit").

Structure

Singapore Airlines has diversified into related industries and sectors, including ground handling
Aircraft ground handling
In aviation, aircraft ground handling defines the servicing of an aircraft while it is on the ground and parked at a terminal gate of an airport.-Overview:...

, aircraft leasing, aviation engineering, air catering, and tour operations
Tour operator
A tour operator typically combines tour and travel components to create a holiday. The most common example of a tour operator's product would be a flight on a charter airline plus a transfer from the airport to a hotel and the services of a local representative, all for one price. Niche tour...

. It has also restructured itself by hiving off operational units as fully owned subsidiaries to maintain its core business as a passenger airline. The Singapore Airlines Group comprised 25 subsidiaries, 32 associates, and two joint venture companies in the financial year ending 31 March 2007. SIA sold all its equity share of 35.5% in a joint venture, Singapore Aircraft Leasing Enterprise
Singapore Aircraft Leasing Enterprise
BOC Aviation, formerly named Singapore Aircraft Leasing Enterprise , is a company engaged in Commercial Aircraft Sales and Leasing, with headquarters in Singapore and offices in the UK and the United States. Owned by the Bank of China, the company provides operating lease and fleet financing...

, to the Bank of China
Bank of China
Bank of China Limited is one of the big four state-owned commercial banks of the People's Republic of China. It was founded in 1912 by the Government of the Republic of China, to replace the Government Bank of Imperial China. It is the oldest bank in China...

 for US$980 million on 15 December 2006. There have recently been suggestions to divest SIA Engineering Company
SIA Engineering Company
SIA Engineering Company Limited , commonly abbreviated as SIAEC is a major provider of aircraft maintenance, repair and overhaul services in the Asia-Pacific and is part of the Singapore Airlines Group. The Company has a client base of more than 80 international carriers and aerospace equipment...

 and Singapore Airport Terminal Services
Singapore Airport Terminal Services
SATS Ltd. , commonly abbreviated as SATS is the chief ground-handling and in-flight catering service provider at Singapore Changi Airport. SATS controls about 80% of Changi airport's ground handling and catering business....

, two of SIA's largest subsidiaries. Minister Mentor
Minister Mentor
Minister Mentor is a Singapore cabinet position created in 2004 as part of a leadership transition.The newly appointed Prime Minister, Lee Hsien Loong , announced Lee Kuan Yew's new title together with the naming of his Cabinet on August 12, 2004...

 Lee Kuan Yew
Lee Kuan Yew
Lee Kuan Yew, GCMG, CH is a Singaporean statesman. He was the first Prime Minister of the Republic of Singapore, governing for three decades...

, for one, voiced his opinion in December 2005 that Singapore Airlines should divest these two companies to focus on its core business of air transportation. Singapore Airlines has evaluated the divestment opportunity and SATS Group
Singapore Airport Terminal Services
SATS Ltd. , commonly abbreviated as SATS is the chief ground-handling and in-flight catering service provider at Singapore Changi Airport. SATS controls about 80% of Changi airport's ground handling and catering business....

 was diversified from the group on 1 Sep 2009.

Major companies in Singapore Airlines Group include:
Company Type Principal activities Incorporated in Group's Equity Shareholding
(31 March 2010)
International Engine Component Overhaul Private Limited Joint venture Aircraft overhaul Singapore 41%
SIA Engineering Company
SIA Engineering Company
SIA Engineering Company Limited , commonly abbreviated as SIAEC is a major provider of aircraft maintenance, repair and overhaul services in the Asia-Pacific and is part of the Singapore Airlines Group. The Company has a client base of more than 80 international carriers and aerospace equipment...

 Limited
Subsidiary Engineering Singapore 81.9%
SilkAir
SilkAir
SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...

 (Singapore) Private Limited
Subsidiary Airline Singapore 100%
New Aviation Subsidiary Airline Singapore 100%
Singapore Aero Engine Services Private Limited Joint venture Engine overhaul Singapore 41%
Singapore Airlines Cargo
Singapore Airlines Cargo
Singapore Airlines Cargo is a cargo airline based in Singapore. It is a subsidiary of Singapore Airlines and was incorporated in 2001. SIA Cargo operates 11 freighters and manages the bellyhold of all Singapore Airlines aircraft...

 Private Limited
Subsidiary Cargo airline
Cargo airline
Cargo airlines are airlines dedicated to the transport of cargo. Some cargo airlines are divisions or subsidiaries of larger passenger airlines.-Logistics:...

Singapore 100%
Singapore Flying College
Singapore Flying College
The Singapore Flying College is a flight school based in Singapore, and is fully owned and operated by Singapore Airlines. Established in 1988, it trains ab-initio pilots for Singapore Airlines, SilkAir and Singapore Airlines Cargo...

 Private Limited
Subsidiary Flight school Singapore 100%


Operational investments

The airline has invested in other airlines in a bid to expand beyond its Singapore base, although the results are often financially negative. In 1989, it went into a tripartite alliance with Delta Air Lines
Delta Air Lines
Delta Air Lines, Inc. is a major airline based in the United States and headquartered in Atlanta, Georgia. The airline operates an extensive domestic and international network serving all continents except Antarctica. Delta and its subsidiaries operate over 4,000 flights every day...

 and Swissair
Swissair
Swissair AG was the former national airline of Switzerland.It was formed from a merger between Balair and Ad Astra Aero , in 1931...

, but terminated their partnership in 1999 after divesting their 5% equity stake in each other's company. The airline purchased 25% of Air New Zealand
Air New Zealand
Air New Zealand Limited is the national airline and flag carrier of New Zealand. Based in Auckland, New Zealand, the airline operates scheduled passenger flights to 26 domestic destinations and 24 international destinations in 15 countries across Asia, Europe, North America and Oceania, and is...

 in 2000. However following the near collapse of Air New Zealand
Air New Zealand
Air New Zealand Limited is the national airline and flag carrier of New Zealand. Based in Auckland, New Zealand, the airline operates scheduled passenger flights to 26 domestic destinations and 24 international destinations in 15 countries across Asia, Europe, North America and Oceania, and is...

 the New Zealand government
Politics of New Zealand
The politics of New Zealand take place in a framework of a parliamentary representative democratic monarchy. The basic system is closely patterned on that of the Westminster System, although a number of significant modifications have been made...

 bought into the airline to rescue it from bankruptcy, reducing Singapore Airlines' stake to 4.5%. This was subsequently sold in October 2004 at a substantial loss.

SIA bought a 49% stake in Virgin Atlantic Airways
Virgin Atlantic Airways
Virgin Atlantic Airways Limited is a British airline owned by Sir Richard Branson's Virgin Group and Singapore Airlines...

 on 30 March 2000 worth 600 million pounds
Pound sterling
The pound sterling , commonly called the pound, is the official currency of the United Kingdom, its Crown Dependencies and the British Overseas Territories of South Georgia and the South Sandwich Islands, British Antarctic Territory and Tristan da Cunha. It is subdivided into 100 pence...

 in cash in the hope of leveraging on it on the lucrative transatlantic market, but by 2007, there has been reports of underperformance and the possibility of divesting its stake. On 14 May 2008, the company formally announced an invitation for offers for its Virgin Atlantic stake, and publicly acknowledged that its stake in the airline has "underperformed". In September 2004, the airline entered the low-cost carrier
Low-cost carrier
A low-cost carrier or low-cost airline is an airline that generally has lower fares and fewer comforts...

 market by establishing Tiger Airways
Tiger Airways
Tiger Airways Singapore Pte Ltd, operating as Tiger Airways Singapore, is a low cost airline which commenced services on 25 March 2005. It is a subsidiary of Tiger Airways Holdings, a Singapore-based company, which is owned partially by Singapore Airlines...

 with a 49% stake, in partnership with Indigo Partners LLC, the investment firm founded by Bill Franke, (24%); Irelandia Investments Limited, the private investment arm of Tony Ryan
Tony Ryan
Thomas Anthony "Tony" Ryan was an Irish multi-millionaire, philanthropist and businessman.He was a founder of Guinness Peat Aviation as well as co-founder of Ryanair with Christy Ryan and Liam Lonergan...

 and his family, (16%); and Temasek Holdings
Temasek Holdings
Temasek Holdings is an investment company owned by the government of Singapore. With an international staff of 380 people, it manages a portfolio of about S$193 billion at end of March 2011, focused primarily in Asia...

 Pte Ltd (11%). Tiger Airways was eventually listed on SGX in Feb 2010, reducing SIA shares to 34.4%.

Labour

The Singapore Airlines Group employed a total of 21,534 staff members at the end of the fiscal year on 31 March 2011. The parent airline itself employed 13,942 (47.3%), of which there are 2,174 pilots and 6,914 cabin crew. The group's employees are represented by five labour unions, namely the Singapore Airlines Staff Union (SIASU), the SIA Engineering Company Engineers and Executives Union (SEEU), the Singapore Airport Terminal Services Workers' Union (SATSWU), the Air Transport Executives Staff Union (AESU) and the Air Line Pilots' Association Singapore (ALPA-S).

Relations between the labour unions and the group management has been testy at times, particularly after a series of wage cuts, retrenchments, and early retirement affected staff morale during and after difficult economic conditions such as the SARS outbreak in 2003. The ALPA-S alone has been involved in no less than 24 disputes with group management since its registration in May 1981 (itself formed after its predecessor, the Singapore Airlines Pilots Association had 15 EXCO members charged and convicted for initiating illegal industrial action in 1980 in the wake of disputes with management and the SIAPA was deregistered on 26 February 1981) up to 30 November 2003, when the Ministry of Manpower (Singapore)
Ministry of Manpower (Singapore)
The Ministry of Manpower is a ministry of the Government of Singapore that directs the formulation and implementation of policies related to manpower in Singapore.-Mission:...

 amended the Trade Unions Act to overrule an item in ALPA-S's constitution requiring formal ratification from the general membership for negotiation agreements involving the executive committee. In 2007, the airline was in the spotlight again when ALPA-S disagreed with the management's proposed salary rate for pilots flying the Airbus A380, and the case had to be settled by the Industrial Arbitration Court. The salary ranges of SIA's pilots were made public during the first day of the hearings, and the press noted that the airline's 935 captains who fly the Boeing 777 received higher salaries (over S$270,000) at the mid-point of their salary brackets compared to the company's 36 vice-presidents (S$233,270).

Disputes have also affected the unions, some so severe that they have attracted the intervention of the government. The internal feuding in ALPA-S which led to the ousting of the entire 22-member executive committee on 17 November 2003 was attributed to "internal politics" and theories that it may involve former pilots, including those involved in the deregistration of SIAPA. In January 2008, NTUC secretary-general Lim Swee Say
Lim Swee Say
Lim Swee Say is a politician from Singapore. A member of the governing People's Action Party , he is currently a Cabinet Minister in the Prime Minister's Office and the Secretary-General of the National Trades Union Congress....

 spoke up against legal action by parties involved in an internal dispute in SIASU.

On 2 April 2007 the airline group and its unions jointly launched the "Singapore Airlines Group Union-Management Partnership" and the Labour Movement 2011 (LM2011) in a bid to improve their relations, each pledging to be "pro-worker" and "pro-business" respectively. In April 2008, the airline's chairman Stephen Lee described the relations between management and the unions as "stable and cordial" in the last two years, with better communication between them. He alluded that several government figures, including Minister Mentor Lee Kuan Yew, has intervened to help alleviate differences, and that there has been more regular meetings and exchanges between the two sides.

Financial performance

Singapore Airlines Group Financial Highlights
Year ended Revenue
(S$m)
Expenditure
(S$m)
Operating profit
(S$m)
Profit before
taxation (S$m)
Profit attributable to
equity holders (S$m)
EPS
Earnings per share
Earnings per share is the amount of earnings per each outstanding share of a company's stock.In the United States, the Financial Accounting Standards Board requires companies' income statements to report EPS for each of the major categories of the income statement: continuing operations,...

 after tax
– diluted (cents)
31 March 1999 7,795.9 6,941.5 854.4 1,116.8 1,033.2 80.6
31 March 2000 9,018.8 7,850.0 1,168.8 1,463.9 1,163.8 91.4
31 March 2001 9,951.3 8,604.6 1,346.7 1,904.7 1,549.3 126.5
31 March 2002 9,382.8 8,458.2 924.6 925.6 631.7 51.9
31 March 2003 10,515.0 9,797.9 717.1 976.8 1,064.8 87.4
31 March 2004 9,761.9 9,081.5 680.4 820.9 849.3 69.7
31 March 2005 12,012.9 10,657.4 1,355.5 1,829.4 1,389.3 113.9
31 March 2006 13,341.1 12,127.8 1,213.3 1,662.1 1,240.7 101.3
31 March 2007 14,494.4 13,180.0 1,314.4 2,284.6 2,128.8 170.8
31 March 2008 15,972.5 13,848.0 2,124.5 2,547.2 2,049.4 166.1
31 March 2009 15,996.3 15,092.7 903.6 1,198.6 1,061.5 89.1
31 March 2010 12,707.3 12,644.1 63.2 285.5 215.8 18.0


Operating performance

Singapore Airlines Operating Highlights (Parent Airline Company only)
Year ended Passengers
(thousand)
RPK
Revenue passenger
A revenue passenger is someone who has paid the transport operator for her or his trip. That excludes non-paying passengers such as airline employees flying on free or nearly-free passes, babies and children who do not have a seat of their own, etc...


(million)
ASK
Available seat kilometre
Available seat kilometre is a measure of an airline flight's passenger carrying capacity. It is equal to the number of seats available multiplied by the number of kilometres flown.See Available Seat Miles for complete article....


(million)
Load factor
(%)
Yield
(S¢/km)
Unit cost
(cents/ASK)
Breakeven load
factor (%)
31 March 1993 8,640 37,860.6 53,100.4 71.3 10.5
31 March 1994 9,468 42,328.3 59,283.3 71.4 10.1
31 March 1995 10,082 45,412.2 64,053.9 70.9 9.9
31 March 1996 11,057 50,045.4 68,555.3 73.0 9.4
31 March 1997 12,022 54,692.5 73,511.4 74.4 9.0
31 March 1998 11,957 54,441.2 77,221.6 70.5 9.5
31 March 1999 12,777 60,299.9 83,191.7 72.5 8.6
31 March 2000 13,782 65,718.4 87,728.3 74.9 9.1
31 March 2001 15,002 71,118.4 92,648.0 76.8 9.4 7.5 70.2
31 March 2002 14,765 69,994.5 94,558.5 74.0 9.0 6.4 71.1
31 March 2003 15,326 74,183.2 99,565.9 74.5 9.1 6.7 73.6
31 March 2004 13,278 64,685.2 88,252.7 73.3 9.2 6.7 72.8
31 March 2005 15,944 77,593.7 104,662.3 74.1 10.1 7.0 69.3
31 March 2006 16,995 82,741.7 109,483.7 75.6 10.6 7.5 70.8
31 March 2007 18,346 89,148.8 112,543.8 79.2 10.9 7.9 72.5
31 March 2008 19,120 91,485.2 113,919.1 80.3 12.1 8.4 69.4
31 March 2009 18,293 90,128.1 117,788.7 76.5 12.5 9.2 73.6


Branding

Branding and publicity efforts have revolved primarily around flight crew, in contrast to most other airlines, who tend to emphasise aircraft and services in general. In particular, the promotion of its female flight attendants known as Singapore Girl
Singapore Girl
Singapore Girl is a consistent visual advertising slogan applied to depictions of stewardesses of Singapore Airlines dressed in the distinctive "Sarong Kebaya" SIA uniform since 1972 and remains a prominent element of SIA's marketing....

s has been widely successful and is a common feature in most of the airline's advertisements and publications. This branding strategy aims to build a mythical aura around the Singapore Girl, and portray her as representative of Asian hospitality and grace and the airline's training program for both cabin and technical flight crew complement this objective.

Dressed in a version of the Malay Sarong Kebaya
Sarong
A sarong or sarung is a large tube or length of fabric, often wrapped around the waist and worn as a kilt by men and as a skirt by women throughout much of South Asia, Southeast Asia, the Arabian Peninsula, the Horn of Africa, and on many Pacific islands. The fabric most often has woven plaid or...

designed by Pierre Balmain
Pierre Balmain
Pierre Alexandre Claudius Balmain was a French fashion designer. Known for sophistication and elegance, he once said that "dressmaking is the architecture of movement."...

 in 1968, the uniform of the Singapore Girl has remained largely unchanged. Stewards previously wore light-blue business jackets and grey trousers. Since June 2008, this has been redesigned by Christophe Galibert, artistic Director of Balmain Uniformes. The new steward's uniform now features a single-breasted navy blue suit (jacket and trousers), a sky blue shirt and different coloured striped ties. The tie colours differentiates the four ranks of crew.

Although a successful marketing image for the airline, the "Singapore Girl" emphasis received criticisms for its portrayal of women as subservient to males. Feminist groups say that its cultural references are outdated and that most Singaporean women today are modern and independent.

On 9 January 2007, the airline announced it would put to tender its existing advertising contract with Batey Ads, the Singaporean company headed by founder Ian Batey, who was responsible for building up the Singapore Girl brand name and its partner since 1972. The image of the Singapore Girl would still remain, although SIA will now focus on advertising and promoting its modern fleet and technology instead. On 16 April 2007, the airline appointed New York-based advertising agent TBWA\ to handle its creative advertising for the airline. The contract is worth S$
Singapore dollar
The Singapore dollar or Dollar is the official currency of Singapore. It is normally abbreviated with the dollar sign $, or alternatively S$ to distinguish it from other dollar-denominated currencies...

50 million per year over the following five years. Stephen Forshaw, SIA's Vice-President of Public Affairs, said they will start the new branding campaign "as early as there is a practicable opportunity". This change in advertising agency will not affect SIA's buying media agency, which is presently MEC
MEC
MEC can refer to:Businesses* Mountain Equipment Co-op, a Canadian outdoors gear & clothing store* Mitsubishi Electric Corporation, a Japanese Mitsubishi Group core company* Morgan Electro Ceramics, a ceramics manufacturing company...

.

The livery of Singapore Airlines includes the "bird" (also known as the Silver Kris) logo on the tailfin, which has remained unchanged since Singapore Airlines' inception, but the logotype and stripes used since 1972 were changed in 1988 to the ones still in use today. The livery had a recent change, which saw the "Singapore Airlines" logotype enlarged and moved towards the front, and in addition the "bird" logo on the tailfin enlarged, in a similar fashion to the livery variant used on the Airbus A380, but the stripes and the "bird" remaining the same.

Destinations

Singapore Airlines flies to 62 destinations in 35 countries on six continents from its primary hub in Singapore. It has a strong presence in the Southeast Asian region, which together with its subsidiary SilkAir, connects Singapore with more international destinations in the region than any other Southeast Asian airline.

The airline has a key role on the Kangaroo Route
Kangaroo route
The Kangaroo Route traditionally refers to air routes flown by Qantas between the countries of Australia and the United Kingdom, via the Eastern Hemisphere. The term is trademarked by Qantas, although it is used in the media and by airline competitors....

. It flew 11.0% of all international traffic into and out of Australia in the month ended March 2008.

SIA has taken advantage of liberal bilateral aviation agreements between Singapore and Thailand, and with the United Arab Emirates, to offer more onward connections from Bangkok and Dubai respectively. On 1 September 2005, for example, it launched six-times weekly flights between Bangkok
Bangkok
Bangkok is the capital and largest urban area city in Thailand. It is known in Thai as Krung Thep Maha Nakhon or simply Krung Thep , meaning "city of angels." The full name of Bangkok is Krung Thep Mahanakhon Amon Rattanakosin Mahintharayutthaya Mahadilok Phop Noppharat Ratchathani Burirom...

 and Tokyo. China and India are major markets which fuelled much of its growth in recent years.

The airline's strengths have also invited protectionist measures to keep it out of key foreign markets. In particular, it has been unsuccessful in gaining access on transpacific routes from Australia to the United States. The Australian authorities deferred decisions to allow the airline on the route to the United States from Australia. SIA has stated that it wants to dramatically expand service to Canada and establish a North America hub in Vancouver
Vancouver
Vancouver is a coastal seaport city on the mainland of British Columbia, Canada. It is the hub of Greater Vancouver, which, with over 2.3 million residents, is the third most populous metropolitan area in the country,...

, but has complained about being prevented from doing so by Canada's protectionist policies.
AirAsia
AirAsia
AirAsia Berhad is a Malaysian-based low-cost airline. AirAsia is Asia's largest low-fare, no-frills airline and a pioneer of low-cost travel in Asia. AirAsia group operates scheduled domestic and international flights to over 400 destinations spanning 25 countries. Its main hub is the Low-Cost...

, a low-cost airline based in Malaysia, accused Singapore Airlines of double standards, when it claimed that the Government of Singapore
Government of Singapore
The Government of Singapore is defined by the Constitution of the Republic of Singapore to mean the Executive branch of government, which is made up of the President and the Cabinet of Singapore. Although the President acts in his personal discretion in the exercise of certain functions as a check...

 has attempted to keep it out of the Singapore market, although there has been no official word that Singapore Airlines has objected to the entry of AirAsia. Singapore Airlines has, instead, welcomed the liberation of the Singapore-Kuala Lumpur route which it dominated together with Malaysia Airlines
Malaysia Airlines
Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...

 for over three decades, accounting for about 85% of the over 200 flight frequencies then operated. A highly lucrative route for LCCs due to its short distance and heavy traffic as the fourth-busiest in Asia, bringing Singapore Airline's capacity share on the route down to about 46.7%, Malaysia Airlines' down to 25.3%, and increase to 17.3% to the three LCCs now permitted on the route, and the remainder shared by three other airlines as of 22 September 2008. Singapore Airline's capacity share will drop further from 1 December 2008 when the route is opened up completely to liberalisation, when it announced plans to share its capacity with sister airline SilkAir
SilkAir
SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...

. Malaysia Airlines, the main opponent to liberalisation of the route and deemed to be the party which stands to lose the most, will continue to codeshare with both Singapore Airlines and SilkAir on the route.

Codeshare agreements

In addition to Star Alliance
Star Alliance
Star Alliance is the world's first and largest airline alliance, headquartered in Frankfurt am Main, Germany . The alliance was founded in 1997 by five of the world's leading airlines: Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways International and United Airlines...

 member airlines, Singapore Airlines codeshares with the following other airlines:
  • Ethiopian Airlines
    Ethiopian Airlines
    Ethiopian Airlines , formerly Ethiopian Air Lines, often referred to as simply Ethiopian, is an airline headquartered on the grounds of Bole International Airport in Addis Ababa, Ethiopia. It serves as the country's flag carrier, and is wholly owned by the Government of Ethiopia...

     (future Star Alliance
    Star Alliance
    Star Alliance is the world's first and largest airline alliance, headquartered in Frankfurt am Main, Germany . The alliance was founded in 1997 by five of the world's leading airlines: Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways International and United Airlines...

     member)
  • Garuda Indonesia
    Garuda Indonesia
    PT Garuda Indonesia Tbk , publicly known as Garuda Indonesia, is the flag carrier of Indonesia. It is named after the mystical giant bird Garuda of Hinduism and Buddhist mythology. It is headquartered at Soekarno-Hatta International Airport in Tangerang, near Jakarta, the capital city of Indonesia...

     (future SkyTeam
    SkyTeam
    SkyTeam, branded as SKYTEAM, is an airline alliance with its centralised management team, SkyTeam Central, based at the World Trade Center Schiphol Airport on the grounds of Amsterdam Airport Schiphol in Haarlemmermeer, Netherlands...

     member)
  • Kuwait Airways
    Kuwait Airways
    Kuwait Airways is the national airline of Kuwait, with its head office on the grounds of Kuwait International Airport, Al Farwaniyah Governorate. It operates scheduled international services throughout the Middle East, to the Indian subcontinent, Europe, Southeast Asia and North America, from its...

  • Malaysia Airlines
    Malaysia Airlines
    Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...

     (future Oneworld
    Oneworld
    Oneworld , branded as oneworld, is one of the world's three largest global airline alliances with its central management team, oneworld Management Company, based in New York City, New York, USA. Oneworld was founded in 1999 by American Airlines, British Airways, Canadian Airlines, Cathay Pacific...

     member)
  • SilkAir
    SilkAir
    SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...

  • Transaero Airlines
  • Virgin Atlantic Airways
    Virgin Atlantic Airways
    Virgin Atlantic Airways Limited is a British airline owned by Sir Richard Branson's Virgin Group and Singapore Airlines...


  • Fleet

    Singapore Airlines operates a wide-body aircraft fleet from five aircraft families: Airbus A330
    Airbus A330
    The Airbus A330 is a wide-body twin-engine jet airliner made by Airbus, a division of EADS. Versions of the A330 have a range of and can accommodate up to 335 passengers in a two-class layout or carry of cargo....

    , Airbus A340
    Airbus A340
    The Airbus A340 is a long-range four-engine wide-body commercial passenger jet airliner. Developed by Airbus Industrie,A consortium of European aerospace companies, Airbus is now fully owned by EADS and since 2001 has been known as Airbus SAS. a consortium of European aerospace companies, which is...

    , Airbus A380
    Airbus A380
    The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

    , Boeing 747
    Boeing 747-400
    The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

     and Boeing 777
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

    . In keeping with its policy of maintaining a young fleet, which stands at an average of 6 years 6 months as at September 2011, it renews its fleet frequently. The Boeing customer code for Singapore Airline is 7x7-x12.

    Years ago, the airline named its fleet according to aircraft type. The Boeing 747-400s were called "Megatop", the Boeing 777s were called "Jubilee" and the Airbus A340-500s were named "Leadership". Names for airliner
    Airliner
    An airliner is a large fixed-wing aircraft for transporting passengers and cargo. Such aircraft are operated by airlines. Although the definition of an airliner can vary from country to country, an airliner is typically defined as an aircraft intended for carrying multiple passengers in commercial...

    s previously flown by the airline include: "Superbus" for the 8 Airbus A300
    Airbus A300
    The Airbus A300 is a short- to medium-range widebody jet airliner. Launched in 1972 as the world's first twin-engined widebody, it was the first product of Airbus Industrie, a consortium of European aerospace companies, wholly owned today by EADS...

    s, "3Ten" for the 23 Airbus A310
    Airbus A310
    The Airbus A310 is a medium- to long-range twin-engine widebody jet airliner. Launched in July 1978, it was the second aircraft created by Airbus Industrie,a consortium of European aerospace companies, Airbus is now fully owned by EADS and since 2001 has been known as Airbus SAS. the consortium of...

    s, "Celestar" for the 17 Airbus A340-300s, "Super B" for the 23 Boeing 747-200s, and "Big Top" for the 14 Boeing 747-300s. Several of these names were pulled officially from the mid-2000s under then CEO Chew Choon Seng
    Chew Choon Seng
    Chew Choon Seng is the former Chief Executive Officer of Singapore Airlines .He is currently the Chairman of both Singapore Exchange and Singapore Tourism Board-Career:...

    . No official name has since been accorded to the newer A380s which joined the fleet in 2007.

    Singapore Airlines has never painted an aircraft without its tail livery. Even special liveries such as the Tropical Megatop and the Star Alliance
    Star Alliance
    Star Alliance is the world's first and largest airline alliance, headquartered in Frankfurt am Main, Germany . The alliance was founded in 1997 by five of the world's leading airlines: Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways International and United Airlines...

     livery still retain the signature stylised bird on their vertical stabilizers.

    The Singapore Airlines fleet consists of the following aircraft (as on October 2011):

    Singapore Airlines Fleet>
    Aircraft In Service Orders Options Passengers Notes
    R F C Y Total
    Airbus A330-300 19 15 30 255 285
    Airbus A340-500 5 100 100
    Airbus A350-900 20 20
    TBA
    Airbus A380-800
    Airbus A380
    The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

    14 5 6 12 60 399 471 New seating layout introduced in June 2011
    12 86 311 409
    Boeing 747-400
    Boeing 747-400
    The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

    3 12 50 313 375 All to be decommissioned by 2012
    Boeing 777–200
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

    26 38 228 266 All Singapore Airlines Boeing 777–200 series are Boeing 777-200ER with derated engines.
    12 42 234 288
    30 293 323
    Boeing 777–200ER
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

    9 30 255 285
    Boeing 777–300
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

    12 8 50 226 284 4 being returned to leasing company to join Transaero
    18 49 265 332
    Boeing 777-300ER 19 8 8 42 228 278
    Boeing 787–9 20 20
    TBA
    Total 107 68 46


    Cabins

    Singapore Airlines announced major upgrades to its cabin and in-flight service on 17 October 2006, its first major overhaul in more than 8 years and costing the airline about S$570 million. Initially planned for its Airbus A380-800's introduction into service in 2006, and subsequently on the Boeing 777-300ER, the postponement of the first A380-800 delivery meant it had to be introduced with the launch of the first Boeing 777-300ER with the airline on 5 December 2006 between Singapore and Paris.

    Singapore Airlines Fleet Cabins
    Aircraft First/Suites Business Economy KrisWorld
    Type
    Suites New First SkySuite First Regional New Business New Regional Spacebed Ultimo New Economy Economy
    A330-300 eX2
    A340-500 eX2
    A380-800 eX2
    747-400 Wisemen
    777-200 (1) Wisemen
    777-200 (2) Wisemen (some)
    777-200ER Wisemen
    777-300 (1) Wisemen
    777-300 (2) Wisemen
    777-300ER eX2


    Singapore Airlines Suites

    Singapore Airlines Suites is a class available only on the Airbus A380. The A380 flies to Hong Kong, London, Melbourne, Paris, Sydney, Tokyo, Zurich and Los Angeles

    The product is designed by French luxury yacht interior designer Jean-Jacques Coste and consists of separate compartments with walls and doors 1.5 m high. The leather seat, upholstered by Poltrona Frau of Italy, is 35 in (88.9 cm) wide (with armrests up and 23 in (58.4 cm) wide when armrests are down) and a 23 in (58.4 cm) LCD TV
    Liquid crystal display
    A liquid crystal display is a flat panel display, electronic visual display, or video display that uses the light modulating properties of liquid crystals . LCs do not emit light directly....

     screen is mounted on the front wall. The 78 in (198.1 cm) bed is separate from the seat and folds out from the back wall, with several other components of the suite lowering to accommodate the mattress. Windows are built into the doors and blinds offer privacy. Suites located in the center can form a double bed after the privacy blinds between them are retracted into special compartments between the beds and in the frame of the partition.
    First class

    There are four variations of the first class cabin
    First class (aviation)
    First class is a luxury travel class on some airliners that exceeds business class, premium economy, and economy class. On a passenger jetliner, first class refers to a limited number of seats or cabins located in the front of the aircraft which are notable for their comfort, service, and privacy...

    , although the Singapore Airlines Suites class is designated by Singapore Airlines as a "Class Beyond First" and uses a different fare code (R) (see above).
    Introduced on 17 October 2006, the "New" First Class is offered only on Singapore Airlines' new Boeing 777-300ER aircraft. Designed by James Park Associates, it features a 35 in (88.9 cm) wide seat upholstered with leather and mahogany and a 23 in (58.4 cm) LCD screen. The seats fold out into a flat bed and are arranged in a 1-2-1 configuration. The "New" First Class will be slowly introduced onto the Boeing 777–300 fleet as they undergo cabin refit. The cabin will be slowly introduced across the Boeing 777–300 fleet from Singapore to Sydney on 22 July 2009 and will be arranged in a 1-2-1 configuration.

    First Class on Boeing 747-400
    Boeing 747-400
    The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

     aircraft features the SkySuite, a seat that is 22 in (55.9 cm) wide and can recline into a 6 in 6 in (1.98 m) bed. It features a 17 in (43.2 cm) LCD screen and the SkySuite itself is upholstered in Connolly leather
    Connolly Leather
    Connolly Leather was for over 125 years, a British company supplying highly finished leather primarily to car manufacturers. The term is also used to describe the particular brand of leather itself, when fitted in a car interior....

     and trimmed with burr wood.

    Selected Boeing 777-200s
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

     and all Boeing 777-300s aircraft (used mainly on regional flights) offer sleeper seats that are 21 in (53.3 cm) wide in a 2-2-2 configuration. The Boeing 777–300 aircraft are starting to undergo cabin refits and this first class seat will be removed and replaced with the "New" First Class seat.
    Business class

    Singapore Airlines' Business Class used to be called Raffles Class until 2006. On the A380, A340-500 and Boeing 777-300ER, a fully flat bed is available in a 1-2-1 configuration with forward-facing seats (sleep mode in diagonal), in contrast to the herring-bone configuration used by several other airlines offering flat beds in business class. Arranged in a 1-2-1 configuration, the New Business Class is up to 34 in (86 cm) wide. The leather seats feature a 15.4 in (39.1 cm) diagonal screen size personal television, in-seat power supply and 2 USB ports.
    On new A380
    Airbus A380
    The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

     deliveries from May 2011 Singapore Airlines is planning to extend the business class cabin to run the entire length of the upper deck, compared to the original configuration – as present on the current A380s – which shares the upper deck between 16 rows of business class and 11 rows of economy at the rear.

    A New Regional Business Class, is being rolled out on the 19 A330-300
    Airbus A330
    The Airbus A330 is a wide-body twin-engine jet airliner made by Airbus, a division of EADS. Versions of the A330 have a range of and can accommodate up to 335 passengers in a two-class layout or carry of cargo....

     that Singapore Airlines is using to service Perth, Brisbane, Adelaide, Nagoya and other medium haul and regional routes. The A330-300 will be configured in 2-2-2 layout and will include iPod connection. The Business Class seat will be lie-flat at an 8-degree incline. The Business Class will feature the new Krisworld on a 15.4 inch screen. Singapore Airlines are starting a cabin refit program for the Boeing 777 models which will feature the seat also, the Boeing 777–300 fleet is the first to undergo refit and will be rolled out across the majority of the fleet, with the first destination being Sydney the refitted aircraft will fly to from 22 July 2009. The seats on the Boeing 777–300 will also be configured in 2-2-2 layout.

    SpaceBed seats are available on the Boeing 777-200ER in a 2-2-2 configuration and on the Boeing 747-400
    Boeing 747-400
    The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

     aircraft in a 2-3-2 configuration. The SpaceBed seats are 27 in (69 cm) wide and 72 in (183 cm) long and convert to an angled flat bed. They have a retractable 10.4 in (26.4 cm) personal television. Traditional Ultimo business class seats, which do not convert into beds, are offered on certain Boeing 777
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

     aircraft (excluding Boeing 777-200ER and Boeing 777-300ER) in a 2-3-2 configuration.

    The new Singapore Airlines business class (usually operating on the A380, A340 and 777-300ER aircraft) was voted the world's best business class by the Skytrax
    Skytrax
    Skytrax is a United Kingdom-based consultancy, the public face of Inflight Research Services, which has the largest airline and airport review and ranking site. It conducts research for commercial airlines...

     World Airline Awards on the 22nd of June 2011.
    Economy class

    All economy class
    Economy class
    __FORCETOC__Economy class, also called coach class , steerage, or standard class, is the lowest class of seating in air travel, rail travel, and sometimes ferry or maritime travel....

     seats in the Boeing 747
    Boeing 747-400
    The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

     and Boeing 777s have personal television screens, footrests, adjustable headrests with side-flap "ears" and adjustable seat reclines. Baby bassinet
    Bassinet
    A bassinet or bassinette is a bed specifically for babies from birth to about four months, and small enough to provide a "cocoon" that small babies find comforting....

    s are available at some bulkheads.

    The new Economy class seats on the Boeing 777-300ER, Airbus A380
    Airbus A380
    The Airbus A380 is a double-deck, wide-body, four-engine jet airliner manufactured by the European corporation Airbus, a subsidiary of EADS. It is the largest passenger airliner in the world. Due to its size, many airports had to modify and improve facilities to accommodate it...

    , and Airbus A330-300 are 19.5 in (49.5 cm) wide, have in-seat power and have a 10.6in personal television screen which can be used as a non-intrusive reading light. They are also being rolled out in 19 new Airbus A330-300 planes that Singapore Airlines is using to service Perth, Brisbane, Adelaide, Nagoya, Osaka and other medium haul and regional routes. The A330-300 will be configured in 2-4-2 layout and will include iPod connection. Other features include an independent cup holder (separate from the fold-out table) and a USB
    Universal Serial Bus
    USB is an industry standard developed in the mid-1990s that defines the cables, connectors and protocols used in a bus for connection, communication and power supply between computers and electronic devices....

     port. Singapore Airlines will start to introduce a similar design on board the Boeing 777 aircraft when they go through their cabin refits. The Boeing 777–300
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

     is the first model to undergo refit and has introduced the product on the Singapore – Sydney route on 22 July 2009.

    Cuisine

    Singapore Airlines offers a wide array of food options on each flight. Regional dishes are often served on their respective flights, such as the Kyo-Kaiseki, Shi Quan Shi Mei, and Shahi Thali meals available for first class passengers on flights to Japan, China and India, respectively.
    SIA has also introduced a Popular Local Fare culinary programme offering local favourites to passengers in all classes flying from selected major destinations.

    They published a cookbook in 2010 titled, Above & Beyond: A Collection of Recipes from the Singapore Airlines Culinary Panel.

    Business and first class passengers may also choose to use the "Book the Cook" service on some flights, where specific dishes may be selected in advance from a more extensive menu.

    In-flight Entertainment System and Communication

    Singapore Airlines' in-flight entertainment system, KrisWorld was introduced in 1997 on then designated "Megatop" 747s, "Celestar" A340s and "Jubilee" 777s after Singapore Airlines wanted to overhaul their in-flight experience with a new, cheap entertainment solution that would supersede the very primitive Thales entertainment system on offer at that time by Virgin Atlantic and Emirates.

    The original KrisWorld introduced 14 movies, 36 television programmes and 5 cartoons as well as many Super Nintendo games, KrisFone and fax; text news and flight path in all classes. The original KrisWorld was subsequently upgraded to feature Wisemen 3000, an audio and video on demand version of the KrisWorld system featuring exclusively on First and Raffles Class cabins, then progressively being introduced into Economy Class on 747 cabins and selected 777 cabins.

    In 2002, Singapore Airlines introduced a re-brand of the KrisWorld system calling it Enhanced KrisWorld which featured more Movies, TV programs, Music and Games. By this time, Boeing 747
    Boeing 747-400
    The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

     cabins has enhanced KrisWorld installed and selected Boeing 777
    Boeing 777
    The Boeing 777 is a long-range, wide-body twin-engine jet airliner manufactured by Boeing Commercial Airplanes. It is the world's largest twinjet and is commonly referred to as the "Triple Seven". The aircraft has seating for over 300 passengers and has a range from , depending on model...

     cabins too. In March 2005, SIA introduced Connexion by Boeing
    Connexion by Boeing
    Connexion by Boeing was an in-flight online Internet connectivity service from Boeing. This service allowed travellers to access a high-speed internet connection while on board a plane in flight through a wired Ethernet or a wireless 802.11 Wi-Fi connection. Connexion by Boeing was formed as a...

    , an in-flight Internet service. This internet service was also supposed to offer live TV, but the service was axed in December 2006 when Boeing cancelled the service. From October 2005, Singapore Airlines began offering free language lessons by Berlitz. and, starting December 2005, live text news feeds.

    In 2007, SIA unveiled the new KrisWorld based on Red Hat Enterprise Linux. This featured a new interface, more programming, Audio/Video on Demand as standard. On top of the new features available, first-class passengers get a 23-inch LCD PTV; 15-inch PTV in Business Class and a 10.6 inch PTV in Economy Class – all widescreen. The new KrisWorld is available on A380, A330-300, A340-500 (equipped with Business Class only) and Boeing 777-300ER. Features include:
    • Widescreen LCD TV with 1280 x 768 resolution
    • A range of movies, TV, music, games, and interactive programs
    • Built-in office software, based on the StarOffice Productivity Suite
      StarOffice
      StarOffice, known briefly as Oracle Open Office before its discontinuation in 2010, is a proprietary office suite. It was originally developed by StarDivision which was acquired by Sun Microsystems in 1999...

       for use with the USB
      Universal Serial Bus
      USB is an industry standard developed in the mid-1990s that defines the cables, connectors and protocols used in a bus for connection, communication and power supply between computers and electronic devices....

       port
    • In-seat AC power port

    Lounges

    The airline's Silver Kris Lounges are open to Singapore Airlines Suites, First Class and Business Class passengers in addition to Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold members. These members may also have access to lounges operated by the airline's partners. These lounges are located in:
    • Adelaide
    • Amsterdam
    • Bangkok
      Suvarnabhumi Airport
      Suvarnabhumi Airport , also known as Bangkok International Airport, is an international airport serving Bangkok, Thailand. It was officially opened for limited domestic flight service on 15 September 2006, and opened for most domestic and all international commercial flights on 28 September...

    • Brisbane
      Brisbane Airport
      Brisbane Airport is the sole passenger airport serving Brisbane and the third busiest in Australia, after Melbourne and Sydney Airports. Brisbane Airport has won many awards. Located in the suburb with the same name, the airport serves the city of Brisbane and the surrounding metropolitan area...

    • Hong Kong
      Hong Kong International Airport
      Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial...

  • Jakarta
    Soekarno-Hatta International Airport
    Soekarno–Hatta International Airport , popularly abbreviated SHIA or Soetta is the main airport serving the greater Jakarta area on the island of Java, Indonesia. The airport is named after the first President of Indonesia, Soekarno, and the first vice-president, Mohammad Hatta. The airport is...

  • Kuala Lumpur
    Kuala Lumpur International Airport
    Kuala Lumpur International Airport , or KLIA serves the capital city of Malaysia, Kuala Lumpur, and is one of Southeast Asia's largest airports. It is also Malaysia's main international airport. It is situated in the Sepang district, in the south of the state of Selangor, about from Kuala Lumpur...

  • London
    London Heathrow Airport
    London Heathrow Airport or Heathrow , in the London Borough of Hillingdon, is the busiest airport in the United Kingdom and the third busiest airport in the world in terms of total passenger traffic, handling more international passengers than any other airport around the globe...

  • Manila
    Ninoy Aquino International Airport
    The Ninoy Aquino International Airport or NAIA , also known as Manila International Airport , is the airport serving the general area of Manila and its surrounding metropolitan area...

  • Melbourne
    Melbourne Airport
    Melbourne Airport , also known as Tullamarine Airport, is the primary airport serving the city of Melbourne and the second busiest in Australia. It was opened in 1970 to replace the nearby Essendon Airport. Melbourne Airport is the sole international airport of the four airports serving the...

  • Perth
    Perth Airport
    Perth Airport is an Australian domestic and international airport serving Perth, the capital and largest city of Western Australia. The airport itself is located in the suburb of Perth Airport....

  • San Francisco
    San Francisco International Airport
    San Francisco International Airport is a major international airport located south of downtown San Francisco, California, United States, near the cities of Millbrae and San Bruno in unincorporated San Mateo County. It is often referred to as SFO...

  • Singapore
    Singapore Changi Airport
    Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site....

  • Sydney
    Sydney Airport
    Sydney Airport may refer to:* Sydney Airport, also known as Kingsford Smith International Airport, in Sydney, Australia* Sydney/J.A. Douglas McCurdy Airport, in Nova Scotia, Canada...

  • Taipei

  • KrisFlyer

    Miles are earned and redeemed on Singapore Airlines' own services as well as with Krisflyer partners. Partners include all Star Alliance
    Star Alliance
    Star Alliance is the world's first and largest airline alliance, headquartered in Frankfurt am Main, Germany . The alliance was founded in 1997 by five of the world's leading airlines: Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways International and United Airlines...

     members, SilkAir
    SilkAir
    SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...

    , Virgin Atlantic, Delta Air Lines
    Delta Air Lines
    Delta Air Lines, Inc. is a major airline based in the United States and headquartered in Atlanta, Georgia. The airline operates an extensive domestic and international network serving all continents except Antarctica. Delta and its subsidiaries operate over 4,000 flights every day...

    , and numerous hotel chains and car-hire companies. KrisFlyer is divided into KrisFlyer, KrisFlyer Elite Silver and KrisFlyer Elite Gold, which correspond to Star Alliance Silver and Gold, respectively.

    Elite Silver and Elite Gold status is given to passengers who have accrued 25,000 and 50000 miles (80,467 km), respectively, within a 12-month period. The 12-month period is predefined according to when a passenger initially applied for Krisflyer membership, so travelling 25000 miles (40,233.5 km) over a 12 month period may not qualify for Silver status unless it corresponds with the 12 month period assigned to them by Singapore Airlines.

    Singapore Airlines flights in booking classes V, Q, G, N and T (group and promotional fares) and SilkAir flights in booking classes W and L earn no miles.

    The PPS Club

    Priority Passenger Service (PPS) is for passengers who have accumulated S$25,000 worth of PPS Value within a year. PPS Value is accrued while flying Singapore Airlines Suites, First Class or Business Class on Singapore Airlines, or Business Class on SilkAir. The PPS is divided into the PPS Club, Solitaire PPS Club and the Solitaire PPS Club Life.

    A member with PPS Club status will qualify for Solitaire PPS Club by accumulating PPS Value of S$250,000 within five years. The Solitaire Life PPS Club status was formerly given to members who accrued a total of 1875000 miles (3,017,512.5 km) or 1,000 PPS sectors. Benefits are equal to Solitaire PPS Club members but did not have a re-qualification criteria. Singapore Airlines has since ceased accepting new Solitaire Life PPS Club members.

    All PPS members have priority check-in, baggage handling, guaranteed Economy Class seats when wait-listed on Business and First Class and have access to the business-class section of the Silver Kris Lounge. Solitaire PPS members and their spouses also access First Class check-in and the First Class sections of Silver Kris Lounge.

    Incidents and accidents

    This covers Singapore Airlines flights; for incidents relating to SilkAir
    SilkAir
    SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...

     see that article.
    • 26 March 1991 – Singapore Airlines Flight 117
      Singapore Airlines Flight 117
      On March 26, 1991, Singapore Airlines Flight 117 was hijacked in flight by four male passengers who claimed to be Pakistanis. The aircraft landed at Singapore...

       was hijacked by Pakistani militants en route to Singapore, where it was stormed by the Singapore Special Operations Force
      Singapore Special Operations Force
      The Special Operations Force is a special forces unit in the Commando Formation of the Singapore Army and a component of the joint Special Operations Task Force. It specialises in operations such as direct action, counter-terrorism, hostage rescue and special reconnaissance, and is one of the few...

      . All of the hijackers were killed in the operation, with no fatalities amongst the passengers and crew.
    • 31 October 2000 – Singapore Airlines Flight 006
      Singapore Airlines Flight 006
      Singapore Airlines Flight 006 was a scheduled passenger flight from Singapore Changi Airport to Los Angeles International Airport via Chiang Kai-shek Airport in Taiwan...

      , a Boeing 747-400
      Boeing 747-400
      The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

      , crashed at Chiang Kai-shek International Airport (now Taiwan Taoyuan International Airport) in Taiwan killing 83 people aboard and injuring 71 people after the plane took off on a closed runway and hit construction equipment. This occurred during the heavy rain caused by Typhoon Xangsane. SQ006 was the first fatal crash of a Singapore Airlines aircraft and the first fatal crash of the Boeing 747–400.
    • 12 March 2003 – Singapore Airlines Flight 286, a Boeing 747-400
      Boeing 747-400
      The Boeing 747-400 is a major development and the best-selling model of the Boeing 747 family of jet airliners. While retaining the four-engine wide-body layout of its predecessors, the 747-400 embodies numerous technological and structural changes to produce a more efficient airframe...

       departing Auckland
      Auckland
      The Auckland metropolitan area , in the North Island of New Zealand, is the largest and most populous urban area in the country with residents, percent of the country's population. Auckland also has the largest Polynesian population of any city in the world...

      , New Zealand
      New Zealand
      New Zealand is an island country in the south-western Pacific Ocean comprising two main landmasses and numerous smaller islands. The country is situated some east of Australia across the Tasman Sea, and roughly south of the Pacific island nations of New Caledonia, Fiji, and Tonga...

       for Singapore
      Singapore
      Singapore , officially the Republic of Singapore, is a Southeast Asian city-state off the southern tip of the Malay Peninsula, north of the equator. An island country made up of 63 islands, it is separated from Malaysia by the Straits of Johor to its north and from Indonesia's Riau Islands by the...

       suffered a serious tailstrike
      Tailstrike
      Tailstrike is an aviation term that describes an event in which the rear end of an aircraft touches the runway. This can happen during takeoff of a fixed-wing aircraft if the pilot pulls up too rapidly, leading to the rear end of the fuselage touching the runway. It can also occur during landing...

       on take-off causing major damage to the tail section of the aircraft. The airplane returned safely with no fatalities reported. The tail strike occurred because the rotation speed had been mistakenly calculated for an aeroplane weighing 100 tonnes less than the actual weight of the plane.

    See also

    • List of airlines of Singapore
    • List of airports in Singapore
    • List of companies of Singapore
    • Transport in Singapore
      Transport in Singapore
      Transport within Singapore is mainly land-based. Many parts of Singapore are accessible by road, including islands such as Sentosa and Jurong Island. The other major form of transportation within Singapore is rail: the Mass Rapid Transit which runs the length and width of Singapore, and the Light...

    • Malaysia Airlines
      Malaysia Airlines
      Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...

    • SilkAir
      SilkAir
      SilkAir Private Limited is an airline based in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 31 cities in Southeast Asia, South Asia and China. It has its head office on the fifth storey of SIA Superhub 1...



    External links

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