SimpleDesk is a full-featured help desk

Help desk

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...

 solution based as a modification for the popular internet forum software

Internet forum

An Internet forum, or message board, is an online discussion site where people can hold conversations in the form of posted messages. They differ from chat rooms in that messages are at least temporarily archived...

 Simple Machines Forum

Simple Machines Forum

Simple Machines Forum is a free Internet forum application. The software is written in PHP and uses a MySQL database backend, although multi-database support is being developed for version 2.0...

. It provides a fully integrated ticket based help desk solution, with the capability to have the forum and have full ticket to topic and back functionality, or run in a standalone mode. SimpleDesk follows a rapid development cycle focusing on adding a few features at a time, and releasing often.

It was founded in late 2009 by three programmers from Simple Machines

Simple Machines Forum

Simple Machines Forum is a free Internet forum application. The software is written in PHP and uses a MySQL database backend, although multi-database support is being developed for version 2.0...

to serve as a good example of the SMF-style coding expected of all SMF mods.